--- title: Tata Communications Kaleyra Unified Communications Reviews meta\_title: 'Tata Communications Kaleyra Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how Tata Communications Kaleyra Unified Communications works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 13 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Tata Communications Kaleyra Unified Communications Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **reliability** of Tata Communications Unified Communications, noting minimal downtime and excellent tech support. [(4 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265891&qs=pros-and-cons#reviews) Users find Tata Communications Unified Communications to be an **affordable option** that offers great service and international connectivity. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265874&qs=pros-and-cons#reviews) Users commend the **excellent customer service** of Tata Communications Unified Communications, enhancing their overall communication experience. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042358&qs=pros-and-cons#reviews) Users value the **excellent customer support** of Tata Communications Unified Communications, enhancing their overall experience and integration. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265823&qs=pros-and-cons#reviews) Users appreciate the **easy communication** of Tata Communications Unified Communications, enhancing international connectivity and clarity. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042347&qs=pros-and-cons#reviews) Users experience frustrating **call drops** and inconsistent quality, impacting communication and client satisfaction significantly. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042349&qs=pros-and-cons#reviews) Users encounter **call quality issues** with frequent drops and technical glitches, leading to frustration and decreased client satisfaction. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042341&qs=pros-and-cons#reviews) Users report a **lack of efficient support** and inadequate resource allocation, impacting overall customer service satisfaction. [(2 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265764&qs=pros-and-cons#reviews) Users feel the service has a **high cost** that limits its effectiveness for small industry players. [(1 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042342&qs=pros-and-cons#reviews) Users report a **lack of basic features** in Tata Communications Unified Communications, impacting overall functionality and support. [(1 mentions)](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042352&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Tata Communications Kaleyra Unified Communications ##### 1. Reliability Users commend the **reliability** of Tata Communications Unified Communications, noting minimal downtime and excellent tech support. [ See 4 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265891&qs=pros-and-cons#reviews) See Related User Reviews ![Aadil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aadil M.") AM Aadil M. Mid-Market (51-1000 emp.) 4.5/5 "Best Economical Voice solution" What do you like about Tata Communications Kaleyra Unified Communications? TATA VoIP has been the cheapest and best economical among the other market players offering with competitve rates and with the best service support ti ![Ishan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan J.") IJ Ishan J. Enterprise (\> 1000 emp.) 3.5/5 "Comprehensive Voice solutions for all scale of enterprises" What do you like about Tata Communications Kaleyra Unified Communications? One stop solution for all international and inter organisation collaborations through calls as it provides seamless connectivity 24\*7 with high qualit ##### 2. Affordable Users find Tata Communications Unified Communications to be an **affordable option** that offers great service and international connectivity. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265874&qs=pros-and-cons#reviews) See Related User Reviews ![Aadil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aadil M.") AM Aadil M. Mid-Market (51-1000 emp.) 4.5/5 "Best Economical Voice solution" What do you like about Tata Communications Kaleyra Unified Communications? TATA VoIP has been the cheapest and best economical among the other market players offering with competitve rates and with the best service support ti ![Ravi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi T.") RT Ravi T. Enterprise (\> 1000 emp.) 4.5/5 "Best for International Calls" What do you like about Tata Communications Kaleyra Unified Communications? it was saving my money for connect with internationally and mainly it works globally so that the international communication was easy to connect and w ##### 3. Customer Service Users commend the **excellent customer service** of Tata Communications Unified Communications, enhancing their overall communication experience. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042358&qs=pros-and-cons#reviews) See Related User Reviews GR Gopanpally R. Mid-Market (51-1000 emp.) 5.0/5 "Most rated service" What do you like about Tata Communications Kaleyra Unified Communications? It is better in customer experience to have no complexities, no restrictions with communication, which boosts up our UC. Very high quality and clarity ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "TATA Telecommunications as Voice Partner" What do you like about Tata Communications Kaleyra Unified Communications? Very large footprint for ITFS Services, Good Customer care ##### 4. Customer Support Users value the **excellent customer support** of Tata Communications Unified Communications, enhancing their overall experience and integration. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265823&qs=pros-and-cons#reviews) See Related User Reviews ![Aadil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aadil M.") AM Aadil M. Mid-Market (51-1000 emp.) 4.5/5 "Best Economical Voice solution" What do you like about Tata Communications Kaleyra Unified Communications? TATA VoIP has been the cheapest and best economical among the other market players offering with competitve rates and with the best service support ti ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Small-Business (50 or fewer emp.) 2.5/5 "We have better options in market now." What do you like about Tata Communications Kaleyra Unified Communications? Downtime was near to 0. Tech support was also efficient. ##### 5. Easy Communication Users appreciate the **easy communication** of Tata Communications Unified Communications, enhancing international connectivity and clarity. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042347&qs=pros-and-cons#reviews) See Related User Reviews ![Ravi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi T.") RT Ravi T. Enterprise (\> 1000 emp.) 4.5/5 "Best for International Calls" What do you like about Tata Communications Kaleyra Unified Communications? it was saving my money for connect with internationally and mainly it works globally so that the international communication was easy to connect and w GR Gopanpally R. Mid-Market (51-1000 emp.) 5.0/5 "Most rated service" What do you like about Tata Communications Kaleyra Unified Communications? It is better in customer experience to have no complexities, no restrictions with communication, which boosts up our UC. Very high quality and clarity ### 5 Cons or Disadvantages of Tata Communications Kaleyra Unified Communications ##### 1. Call Drops Users experience frustrating **call drops** and inconsistent quality, impacting communication and client satisfaction significantly. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042349&qs=pros-and-cons#reviews) See Related User Reviews ![Ravi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi T.") RT Ravi T. Enterprise (\> 1000 emp.) 4.5/5 "Best for International Calls" What do you dislike about Tata Communications Kaleyra Unified Communications? Sometimes I'm facing an call quality issue and middle of the call itself it will drop, again we need to rejoin and consistently getting the technical ![Alden R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alden R.") AR Alden R. Enterprise (\> 1000 emp.) 5.0/5 "My experience of using Tata VoIP" What do you dislike about Tata Communications Kaleyra Unified Communications? The calls are not stable for a few regions. Moreover, at peak hours, we face call drops at times and the client satisfaction is adversely affected. Th ##### 2. Call Issues Users encounter **call quality issues** with frequent drops and technical glitches, leading to frustration and decreased client satisfaction. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042341&qs=pros-and-cons#reviews) See Related User Reviews ![Ravi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi T.") RT Ravi T. Enterprise (\> 1000 emp.) 4.5/5 "Best for International Calls" What do you dislike about Tata Communications Kaleyra Unified Communications? Sometimes I'm facing an call quality issue and middle of the call itself it will drop, again we need to rejoin and consistently getting the technical ![Alden R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alden R.") AR Alden R. Enterprise (\> 1000 emp.) 5.0/5 "My experience of using Tata VoIP" What do you dislike about Tata Communications Kaleyra Unified Communications? The calls are not stable for a few regions. Moreover, at peak hours, we face call drops at times and the client satisfaction is adversely affected. Th ##### 3. Customer Service Users report a **lack of efficient support** and inadequate resource allocation, impacting overall customer service satisfaction. [ See 2 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1265764&qs=pros-and-cons#reviews) See Related User Reviews ![Aadil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aadil M.") AM Aadil M. Mid-Market (51-1000 emp.) 4.5/5 "Best Economical Voice solution" What do you dislike about Tata Communications Kaleyra Unified Communications? Implementation setup was a bit delay as they were inefficient in allocating correct resources to the project. GR Gopanpally R. Mid-Market (51-1000 emp.) 5.0/5 "Most rated service" What do you dislike about Tata Communications Kaleyra Unified Communications? The support system is somewhat terrible and lacks some basic features. It is only accompanied by communication services, and the routing is poor. Back ##### 4. High Cost Users feel the service has a **high cost** that limits its effectiveness for small industry players. [ See 1 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042342&qs=pros-and-cons#reviews) See Related User Reviews ![Ishan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan J.") IJ Ishan J. Enterprise (\> 1000 emp.) 3.5/5 "Comprehensive Voice solutions for all scale of enterprises" What do you dislike about Tata Communications Kaleyra Unified Communications? The only issue is that the service is economically viable if you are a medium to large player in the industry and is not as effective cost and infrast ##### 5. Limited Features Users report a **lack of basic features** in Tata Communications Unified Communications, impacting overall functionality and support. [ See 1 mentions ](https://www.g2.com/products/tata-communications-tata-communications-kaleyra-unified-communications/reviews?filters%5Bsentiment_snippet%5D=2042352&qs=pros-and-cons#reviews) See Related User Reviews GR Gopanpally R. Mid-Market (51-1000 emp.) 5.0/5 "Most rated service" What do you dislike about Tata Communications Kaleyra Unified Communications? The support system is somewhat terrible and lacks some basic features. It is only accompanied by communication services, and the routing is poor. 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SP Sushil Kumar P. Manager of Customer Experience Mid-Market (51-1000 emp.) 5/21/2025 "Average service" 3.5/5 What do you like best about Tata Communications Kaleyra Unified Communications? Easy to setup and user friendly UI. Quality Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? Service and resolution speed could have been better. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? Quick connect Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Aadil M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aadil M.") AM Aadil M. Managed Services Consultant Mid-Market (51-1000 emp.) 9/25/2023 "Best Economical Voice solution" 4.5/5 What do you like best about Tata Communications Kaleyra Unified Communications? TATA VoIP has been the cheapest and best economical among the other market players offering with competitve rates and with the best service support till date and ease of use to integrate with our CRM tool. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? Implementation setup was a bit delay as they were inefficient in allocating correct resources to the project. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? While using the service we were able to overcome constant calldrops which we were facing with our previous voip provider and also it requires a comparative less bandwidth for our agents which made our agents much efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ravi T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravi T.") RT Ravi T. Associate Software Engineer Enterprise (\> 1000 emp.) 8/23/2023 "Best for International Calls" 4.5/5 What do you like best about Tata Communications Kaleyra Unified Communications? it was saving my money for connect with internationally and mainly it works globally so that the international communication was easy to connect and with the greater experience. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? Sometimes I'm facing an call quality issue and middle of the call itself it will drop, again we need to rejoin and consistently getting the technical glitches, it was very frustrating. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? Because daily to connect with the customers it was helping me to affordable price for internationally and it was helpful me with the so many features like call forwarding, voice mail and many. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GR Gopanpally R. Mid-Market (51-1000 emp.) 8/23/2023 "Most rated service" 5/5 What do you like best about Tata Communications Kaleyra Unified Communications? It is better in customer experience to have no complexities, no restrictions with communication, which boosts up our UC. Very high quality and clarity in communication is very helpful. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? The support system is somewhat terrible and lacks some basic features. It is only accompanied by communication services, and the routing is poor. Backup routes also fail in a safe model. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? Yes, very beneficial in communication easily, and there is some information and routes altered too. Overall experience is good and can be improved further to use more. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ishan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan J.") IJ Ishan J. MBA Student Enterprise (\> 1000 emp.) 8/22/2023 "Comprehensive Voice solutions for all scale of enterprises" 3.5/5 What do you like best about Tata Communications Kaleyra Unified Communications? One stop solution for all international and inter organisation collaborations through calls as it provides seamless connectivity 24\*7 with high quality service. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? The only issue is that the service is economically viable if you are a medium to large player in the industry and is not as effective cost and infrastructure wise for small industry players. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? TATA VoIP solved the problem of international connectivity to colleagues through the un-interrupted voice call facility provided, It was really helpful for immediate collaborations with counterparts in other countries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 1/5/2024 "TATA VoIP" 4/5 What do you like best about Tata Communications Kaleyra Unified Communications? Provides international communication at cheapest rate ever. Easy to use and reliable. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? Sometimes call quality drops down majorly during peak hours Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? Provides flexibility in calls. Can easily use laptop for calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alden R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alden R.") AR Alden R. Client Finance Controller & CSR Council member Enterprise (\> 1000 emp.) 6/30/2022 "My experience of using Tata VoIP" 5/5 What do you like best about Tata Communications Kaleyra Unified Communications? The superior bandwidth and call quality that is offered by the Tata VoIP product is really a game changer. It makes businesses run that much more efficiently and cost effectively. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? The calls are not stable for a few regions. Moreover, at peak hours, we face call drops at times and the client satisfaction is adversely affected. These are a few pain points Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? Tata VoIP is helping small businesses scale at a rapid pace and focus on other challenges in the marketplace, besides connectivity. The data and voice processes are smooth sailing for the most part. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 3/25/2019 "TATA Telecommunications as Voice Partner" 3/5 What do you like best about Tata Communications Kaleyra Unified Communications? Very large footprint for ITFS Services, Good Customer care Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? Delivery is not always smooth. Having our ordered numbers tested is cumbersome and lenghty Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? International ITX and ITFS services. we use TATA as a provider for ITFS outside of our company's footprint and also as a voice terminator Review collected by and hosted on G2.com. Show More 6/13/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Operations Manager Small-Business (50 or fewer emp.) 5/25/2022 "We have better options in market now." 2.5/5 What do you like best about Tata Communications Kaleyra Unified Communications? Downtime was near to 0. Tech support was also efficient. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? Need to keep an eye on usage as all countries were open so chances of misuse are there. Review collected by and hosted on G2.com. Recommendations to others considering Tata Communications Kaleyra Unified Communications: There are better options in the marke nowadays. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? customer care was being managed with TATA Voip. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SR Shalini R. Account Executive Small-Business (50 or fewer emp.) 8/24/2021 "Not just a regular VOIP" 5/5 What do you like best about Tata Communications Kaleyra Unified Communications? It has all the features and functionality to be successful in your role and to grow the business. Review collected by and hosted on G2.com. What do you dislike about Tata Communications Kaleyra Unified Communications? It gets confusing initially until you get the hang of it. It's not as user-friendly. Review collected by and hosted on G2.com. Recommendations to others considering Tata Communications Kaleyra Unified Communications: As you search for the right VOIP solution, always test TATA as it meets and exceeds standards, they are constantly innovating and have the right product track for any org to be successful using it. Review collected by and hosted on G2.com. What problems is Tata Communications Kaleyra Unified Communications solving and how is that benefiting you? It gives us the flexibility of having our work number incoming calls to our laptops. It allows the org to have the metrics they need to track and understand the use. Review collected by and hosted on G2.com. 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