# TATA VoIP Reviews **Vendor:** Tata Communications **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 13 ## About TATA VoIP Tata Communications' Unified Communications as a Service (UCaaS) is a comprehensive cloud-based solution designed to enhance business communication and collaboration. It integrates voice, video, messaging, and collaboration tools into a single platform, enabling seamless interactions across various channels. This service is tailored to support the dynamic needs of modern enterprises, facilitating efficient and flexible communication regardless of location. Key Features and Functionality: - Cloud Voice Solutions: Offers enterprise-grade voice services, including cloud numbers and the option to bring your own carrier, ensuring reliable and scalable voice communication. - Managed Services: Provides end-to-end management of communication infrastructure, enhancing security and operational efficiency. - Collaboration Tools: Integrates with leading platforms such as Microsoft Teams and Webex, offering solutions like Operator Connect, Direct Routing, and hosted collaboration services to facilitate effective teamwork. - Customer Interaction Suite: Includes Communication Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), and AI-driven customer experience platforms to streamline customer interactions and improve engagement. Primary Value and User Benefits: Tata Communications' UCaaS addresses the challenges of fragmented communication systems by providing a unified platform that enhances productivity and collaboration. By leveraging cloud-based solutions, businesses can reduce costs associated with traditional communication infrastructure, achieve greater scalability, and ensure secure, compliant interactions. The integration with popular collaboration tools and the inclusion of advanced customer interaction services enable organizations to deliver superior employee and customer experiences, driving overall business growth. ## TATA VoIP Pros & Cons **What users like:** - Users value the **reliability** of TATA VoIP, noting minimal downtime and excellent tech support for seamless operations. (4 reviews) - Users find TATA VoIP to be **affordable** , offering competitive rates and excellent service for international communication. (2 reviews) - Users value the **excellent customer service** of TATA VoIP, enhancing communication quality and overall user experience. (2 reviews) - Users commend TATA VoIP for its **excellent customer support** and reliable service, ensuring great overall user satisfaction. (2 reviews) - Users value the **easy communication** offered by TATA VoIP, enhancing their international connectivity and experience. (2 reviews) - VoIP Services (2 reviews) - Connectivity Options (1 reviews) - Cost Efficiency (1 reviews) - Ease of Use (1 reviews) - Easy Connection (1 reviews) **What users dislike:** - Users experience frustrating **call drops** and unstable connections, especially during peak hours and in certain regions. (2 reviews) - Users often experience **call quality issues** with TATA VoIP, leading to frustrating disconnections and inconsistent service. (2 reviews) - Users report **poor customer service** , noting delays in setup and a lack of essential features in support. (2 reviews) - Users find the **high cost** of TATA VoIP limits its accessibility for small industry players effectively. (1 reviews) - Users find the **limited features** of TATA VoIP frustrating, impacting basic functionality and support services. (1 reviews) - Long Waiting (1 reviews) - Number Issues (1 reviews) - Technical Assistance (1 reviews) ## TATA VoIP Reviews ### 1. Average service **Rating:** 3.5/5.0 stars **Reviewed by:** Sushil Kumar P. | Manager - Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TATA VoIP?** Easy to setup and user friendly UI. Quality **What do you dislike about TATA VoIP?** Service and resolution speed could have been better. **What problems is TATA VoIP solving and how is that benefiting you?** Quick connect ### 2. Best Economical Voice solution **Rating:** 4.5/5.0 stars **Reviewed by:** Aadil M. | Managed Services Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about TATA VoIP?** TATA VoIP has been the cheapest and best economical among the other market players offering with competitve rates and with the best service support till date and ease of use to integrate with our CRM tool. **What do you dislike about TATA VoIP?** Implementation setup was a bit delay as they were inefficient in allocating correct resources to the project. **What problems is TATA VoIP solving and how is that benefiting you?** While using the service we were able to overcome constant calldrops which we were facing with our previous voip provider and also it requires a comparative less bandwidth for our agents which made our agents much efficient. ### 3. Best for International Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi T. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about TATA VoIP?** it was saving my money for connect with internationally and mainly it works globally so that the international communication was easy to connect and with the greater experience. **What do you dislike about TATA VoIP?** Sometimes I'm facing an call quality issue and middle of the call itself it will drop, again we need to rejoin and consistently getting the technical glitches, it was very frustrating. **What problems is TATA VoIP solving and how is that benefiting you?** Because daily to connect with the customers it was helping me to affordable price for internationally and it was helpful me with the so many features like call forwarding, voice mail and many. ### 4. Most rated service **Rating:** 5.0/5.0 stars **Reviewed by:** Gopanpally R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about TATA VoIP?** It is better in customer experience to have no complexities, no restrictions with communication, which boosts up our UC. Very high quality and clarity in communication is very helpful. **What do you dislike about TATA VoIP?** The support system is somewhat terrible and lacks some basic features. It is only accompanied by communication services, and the routing is poor. Backup routes also fail in a safe model. **What problems is TATA VoIP solving and how is that benefiting you?** Yes, very beneficial in communication easily, and there is some information and routes altered too. Overall experience is good and can be improved further to use more. ### 5. Comprehensive Voice solutions for all scale of enterprises **Rating:** 3.5/5.0 stars **Reviewed by:** Ishan J. | MBA Student, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about TATA VoIP?** One stop solution for all international and inter organisation collaborations through calls as it provides seamless connectivity 24*7 with high quality service. **What do you dislike about TATA VoIP?** The only issue is that the service is economically viable if you are a medium to large player in the industry and is not as effective cost and infrastructure wise for small industry players. **What problems is TATA VoIP solving and how is that benefiting you?** TATA VoIP solved the problem of international connectivity to colleagues through the un-interrupted voice call facility provided, It was really helpful for immediate collaborations with counterparts in other countries. ### 6. TATA VoIP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about TATA VoIP?** Provides international communication at cheapest rate ever. Easy to use and reliable. **What do you dislike about TATA VoIP?** Sometimes call quality drops down majorly during peak hours **What problems is TATA VoIP solving and how is that benefiting you?** Provides flexibility in calls. Can easily use laptop for calls. ### 7. My experience of using Tata VoIP **Rating:** 5.0/5.0 stars **Reviewed by:** Alden R. | Client Finance Controller & CSR Council member, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about TATA VoIP?** The superior bandwidth and call quality that is offered by the Tata VoIP product is really a game changer. It makes businesses run that much more efficiently and cost effectively. **What do you dislike about TATA VoIP?** The calls are not stable for a few regions. Moreover, at peak hours, we face call drops at times and the client satisfaction is adversely affected. These are a few pain points **What problems is TATA VoIP solving and how is that benefiting you?** Tata VoIP is helping small businesses scale at a rapid pace and focus on other challenges in the marketplace, besides connectivity. The data and voice processes are smooth sailing for the most part. ### 8. TATA Telecommunications as Voice Partner **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2019 **What do you like best about TATA VoIP?** Very large footprint for ITFS Services, Good Customer care **What do you dislike about TATA VoIP?** Delivery is not always smooth. Having our ordered numbers tested is cumbersome and lenghty **What problems is TATA VoIP solving and how is that benefiting you?** International ITX and ITFS services. we use TATA as a provider for ITFS outside of our company's footprint and also as a voice terminator ### 9. We have better options in market now. **Rating:** 2.5/5.0 stars **Reviewed by:** Deepak K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about TATA VoIP?** Downtime was near to 0. Tech support was also efficient. **What do you dislike about TATA VoIP?** Need to keep an eye on usage as all countries were open so chances of misuse are there. **Recommendations to others considering TATA VoIP:** There are better options in the marke nowadays. **What problems is TATA VoIP solving and how is that benefiting you?** customer care was being managed with TATA Voip. ### 10. Not just a regular VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini R. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about TATA VoIP?** It has all the features and functionality to be successful in your role and to grow the business. **What do you dislike about TATA VoIP?** It gets confusing initially until you get the hang of it. It's not as user-friendly. **Recommendations to others considering TATA VoIP:** As you search for the right VOIP solution, always test TATA as it meets and exceeds standards, they are constantly innovating and have the right product track for any org to be successful using it. **What problems is TATA VoIP solving and how is that benefiting you?** It gives us the flexibility of having our work number incoming calls to our laptops. It allows the org to have the metrics they need to track and understand the use. ### 11. The best scalable enterprise voice solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul U. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TATA VoIP?** The best part about TATA VoIP is that it is Cost-effective and it is a robust solution. **What do you dislike about TATA VoIP?** The cost was a little on the higher side else. **Recommendations to others considering TATA VoIP:** Tata being ISP too solves a lot of problems that we may face with other VoIP service providers. Also, the product is robust and best in class Support Team. I recommend this to businesses looking for VoIP solutions. **What problems is TATA VoIP solving and how is that benefiting you?** Mainly we solve International calling over the internet ability to ensure premium connectivity and superior call quality for our call center. ### 12. Support System is highly appreciated and voice quality pretty good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TATA VoIP?** It's cost effective compare to other voip service in market.And best part you can create own route path. **What do you dislike about TATA VoIP?** Not applicable, I was happy with tata voip app **Recommendations to others considering TATA VoIP:** If you are looking for cheap price with good quality voice and support system then go for it **What problems is TATA VoIP solving and how is that benefiting you?** I normally used to create bridge/ conference call with my client. ### 13. Reliable Solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about TATA VoIP?** It helps connect with organization in better way. It hepls to setup huge infrastructure and looking to work with them. Stable voice/video conferencing. **What do you dislike about TATA VoIP?** There is no cons for now because not fully explored yet. Soon I will post here if I have any dislikes. **What problems is TATA VoIP solving and how is that benefiting you?** Its helps to expand business either it is a small or big. ## TATA VoIP Discussions - [What is TATA VoIP used for?](https://www.g2.com/discussions/what-is-tata-voip-used-for) - [View TATA VoIP pricing details and edition comparison](https://www.g2.com/products/tata-voip/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+10%3A17%3A26+-0500&secure%5Bsession_id%5D=f50f4f1b-10eb-49d2-bf91-2de11718c95a&secure%5Btoken%5D=bdb492ef4ed8f3e24b616e8f587f45b6464ba41dafd8f4b90ae15d38ebed2c18&format=llm_user) ## TATA VoIP Features **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top TATA VoIP Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,402 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,641 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,996 reviews)