# Top 10 Tata Communications Kaleyra... Alternatives & Competitors Many buyers researching Tata Communications Kaleyra CCaaS on G2 ultimately choose a competing solution from this list of highly rated tools. Contact Center Software is used by teams seeking productive, reliable platforms with features like live chat, session recording, and session summary notes, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to Tata Communications Kaleyra CCaaS is [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews), rated ~4.4 stars on G2 from 6970+ reviewers. It is frequently praised for case management and efficiency. Other well-known alternatives to Tata Communications Kaleyra CCaaS are: - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) – known for efficiency and helpful (G2 star rating ~4.4) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) – highly rated for helpful and customer support (G2 star rating ~4.3) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) – offers intuitive and helpful (G2 star rating ~4.4) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) – best suited for teams that need efficiency and helpful (G2 star rating ~4.3) Browse top options below. Based on G2 review data, Tata Communications Kaleyra CCaaS is most commonly used in industries like [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Tata Communications Kaleyra CCaaS - Agentforce Service (formerly Salesforce Service Cloud) - Talkdesk - JustCall - CloudTalk - NICE CXone - Genesys Cloud CX - GoTo Connect - Aloware ## Top 10 Alternatives to Tata Communications Kaleyra CCaaS Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Tata Communications Kaleyra CCaaS stacks up to the competition and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By [Salesforce](https://www.g2.com/sellers/salesforce) [ 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews) Product Description Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ](https://www.g2.com/products/talkdesk/reviews) [ Talkdesk ](https://www.g2.com/products/talkdesk/reviews) By [Talkdesk](https://www.g2.com/sellers/talkdesk) [ 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews#reviews) Product Description Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") ](https://www.g2.com/products/saas-labs-justcall/reviews) [ JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) By [Saas Labs](https://www.g2.com/sellers/saas-labs) [ 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews) Product Description JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image") ](https://www.g2.com/products/cloudtalk/reviews) [ CloudTalk ](https://www.g2.com/products/cloudtalk/reviews) By [CloudTalk](https://www.g2.com/sellers/cloudtalk) [ 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews#reviews) Product Description CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") ](https://www.g2.com/products/nice-cxone/reviews) [ NICE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews#reviews) Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews) Product Description The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") ](https://www.g2.com/products/goto-connect/reviews) [ GoTo Connect ](https://www.g2.com/products/goto-connect/reviews) By [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews#reviews) Product Description GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2a241eafb556687da170e66a60b71e3d/aloware.png "Product Avatar Image") ](https://www.g2.com/products/aloware/reviews) [ Aloware ](https://www.g2.com/products/aloware/reviews) By [Aloware](https://www.g2.com/sellers/aloware) [ 4.1/5(827) ](https://www.g2.com/products/aloware/reviews#reviews) Product Description Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-service.png "Product Avatar Image") ](https://www.g2.com/products/sprinklr-service/reviews) [ Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews) By [Sprinklr](https://www.g2.com/sellers/sprinklr) [ 4.3/5(753) ](https://www.g2.com/products/sprinklr-service/reviews#reviews) Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By [Five9](https://www.g2.com/sellers/five9) [ 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews#reviews) Product Description Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Categories in common with Tata Communications Kaleyra...: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance)[ Contact Center ](/categories/contact-center) ### Explore Articles [ Best digital asset management software ](https://www.g2.com/discussions/best-digital-asset-management-software-in-2025) [ What are the top endpoint security services that provide actionable intelligence about threat actors without generating alert fatigue? ](https://www.g2.com/discussions/what-are-the-top-endpoint-security-services-that-provide-actionable-intelligence-about-threat-actors-without-generating-alert-fatigue%20) [ Which handwritten notes services have the strongest customer support and implementation assistance? ](https://www.g2.com/discussions/which-handwritten-notes-services-have-the-strongest-customer-support-and-implementation-assistance) [ What platform provides templates for business process mapping? ](https://www.g2.com/discussions/which-platform-provides-templates-for-business-process-mapping) [ Which exit interview management platforms are most trusted by HR directors for improving retention through employee feedback? ](https://www.g2.com/discussions/which-exit-interview-management-platforms-are-most-trusted-by-hr-directors-for-improving-retention-through-employee-feedback) [ Best SEO platform for boosting e-commerce sites ](https://www.g2.com/discussions/best-seo-platform-for-boosting-e-commerce-sites) ### Spotlight Categories [ Digital Experience Platforms (DXP) ](https://www.g2.com/categories/digital-experience-platforms-dxp) [ Professional Services Automation Software ](https://www.g2.com/categories/professional-services-automation) [ Digital Signage Software ](https://www.g2.com/categories/digital-signage)