I think TaskSuite is not a complex system from the user point. This is important for our campaign with the South African government, as we tend to hire employees who are new to the market and the working world. The system is much easier to use compared to other traditional historical CRM systems we have. It's also important that TaskSuite has a lot of functionality, especially from a management reporting perspective, which we can use to create insights and reports for our clients. Additionally, I've been using the system since 2021, and so far, it's been working very well, including the relationship with the task flow team. The initial setup was very easy, as it's a very easily accessible system via URL. Once we train the team on how to use it, they are able to use TaskSuite perfectly within a day. So, it's a very easy CRM tool to use. Review collected by and hosted on G2.com.
At times, we tend to have a lot of offline situations where the system is not available for a certain time, whether it's like five minutes or ten minutes, and that can create service interruptions. Another issue is user administration, especially relating to passwords, where enabling a functionality for passwords to expire every month after thirty days might be beneficial for our agents to refresh their passwords. Lastly, there's the matter of restricting certain API addresses, which can be challenging since we have regional staff across the country. However, if we could get the scheduling module to work on TaskSuite, it would help us schedule staff breaks and lunches more effectively. Review collected by and hosted on G2.com.
