--- title: TASKE Contact Reviews meta_title: 'TASKE Contact Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how TASKE Contact works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 3 scale: '5' date_modified: '2026-06-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # TASKE Contact Reviews **Vendor:** TASKE Technology **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 3.5/5.0 **Total Reviews:** 3 ## About TASKE Contact TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center. ## TASKE Contact Reviews ### 1. Great Monitoring tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Jafet C. | Client Services Supervisor, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2019 **What do you like best about TASKE Contact?** Very easy to use and customizable. It allows me to monitor my teams. It's desktop plugins also gives the agents visibility one click away **What do you dislike about TASKE Contact?** Great! Nothing to dislike so far, great! **What problems is TASKE Contact solving and how is that benefiting you?** Day to day call center monitoring and reporting for workforce management. ### 2. It works as intended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2018 **What do you like best about TASKE Contact?** It allows us in the phone queue to keep track of each other (I. E. time in queue and away on breaks) to provide seamless customer care. **What do you dislike about TASKE Contact?** It's very buggy. Often it shuts down in the morning, for unscheduled maintenence. It's most inconvenient. **Recommendations to others considering TASKE Contact:** Try it and see if it works for you. **What problems is TASKE Contact solving and how is that benefiting you?** As noted above, it helps our large employee pool an opportunity to keep an eye on coverage, so that every customer needing assistance can get it in a timely manner, without needing to wait. ### 3. Not enough transparency **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2018 **What do you like best about TASKE Contact?** you can view live call activities - for example, you can see how many agents are currently busy/idle, and how many calls are abandoned etc. **What do you dislike about TASKE Contact?** It's difficult to download data and verify the accuracy of the data **Recommendations to others considering TASKE Contact:** If you are looking for digging deep into your call center data, you may want to consider other alternatives. Taske is not a satisfying tool for businesses like transparency. However, if you have a strong IT team who can manage the set-ups and can efficiently make changes, this tool can be helpful. **What problems is TASKE Contact solving and how is that benefiting you?** Used it to analyze call center activities and you can use it to get a general idea of the trends ## TASKE Contact Discussions - [What is TASKE Contact used for?](https://www.g2.com/discussions/what-is-taske-contact-used-for) - [View TASKE Contact pricing details and edition comparison](https://www.g2.com/products/taske-contact/reviews?open_modal_url=%2Fproducts%2Ftaske-contact%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ftaske-contact%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A06%3A59+-0500&secure%5Bsession_id%5D=a51283e7-52c0-4921-9fce-3e9840fba3a5&secure%5Btoken%5D=6cf17d9de3b024fa0b7dc20be8af78214a4067f0c564812d0558cf8fc1154a0e&format=llm_user) ## TASKE Contact Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface ## Top TASKE Contact Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews)