What problems is TapMango solving and how is that benefiting you?
We are unhappy with TapMango in general. Our experience involves bait n’ switch pricing on monthly subscriptions, false advertising a “fully integrated system with our POS provider” and only having some integrations, missed timelines for launch, inability to access our customer information, inability to leave the contract after providing all our displeasure and holding our customer information as ransom, poor “final product”, incorrect estimated timeline for personal work involved in launching the product.
The bait n’ switch was very early in the process and should’ve been the end of our partnership with TapMango. In order to use the TapMango service, you must also create an account with a company called Ecard Systems (this was not mentioned at all during the sales process). Failure to mention that Ecard Systems is yet another monthly subscription and for the TapMango services to work “as sold” (wallet, gift cards, e-gift cards) you must enter another contract with Ecard Systems. Our monthly payment with Ecard Systems is $60.00 plus a percentage of gift card sales. Again, none of this was mentioned during the sale of the TapMango product. On top of that, you will also require an Apple Developer Account which is another $12 per month. (this was mentioned during the sale of the TapMango system). But just for anyone keeping score that is another $72.00-80.00 per month on top of the $350.00 TapMango monthly charge. What a bummer of a surprise. Also, a “white label” app (as sold) that links to TapMango logos and secondary logos is NOT “WHITE LABEL”.
We were urged to launch the product in phases and phase 1 was the loyalty module. We were warned that loyalty was a dual process using an external tablet (provided) and our POS. However, we were told that the tablet is “fully integrated” with our POS terminal. This was in fact incorrect. In order to link a loyalty guest to an order being placed, you must manually enter a code to link the guest to the order. This is fine, but it is another step for our cashier. It adds time to process a sale and ultimately it is NOT full integration.
We attempted to launch the “final” product for the beginning of Q1 2026. During email communication with the onboarding lead, we were told to please provide 2-3 days advanced notice for the “final launch”. We notified TapMango on the 18th of the month for a launch on the following month’s 1st. (14 days’ notice). During this time, we produced all materials for an app launch. Marketing, flyers, stickers and a two-week social media strategy. Needless to say, the app and online ordering has yet to launch and we are currently at 30 days late and counting. Don’t over promise and under deliver.
We notified TapMango about our dissatisfaction and overall disappointment with the “final product” and all the issues previously mentioned. Long story short, because we signed a contract; we are bound to continue paying for a service that not only doesn’t function but has never processed one order. We are four months into this partnership and $1,700.00 plus the $800.00 in marketing materials for the failed launch. When speaking with their “customer retention specialist” after requesting early termination. I was plainly told that in order to release my customer information I could either pay him $3,000 today or continue to pay for the service for the remainder of the contract terms. I realized that a company that requires a “retention specialist” probably sees this type of scenario often. So, in order to keep my guests’ loyalty points accurate, I need to pay them $3,000.00 in order to move to a functioning service. I was told they would get back to me in an attempt to “solve” the issue. It’s been about a month with no contact.
Overall, I personally spent 8.5 hours assisting and attempting to launch this app & online ordering site. We have no functioning app, no functioning online web page, a poor looking and functioning “final product”. We lost all of our updated customer information and loyalty points, we have inherited a $425.00 monthly bill, spent $2,500.00 and all we have to show for it is this review. I strongly encourage any other small business to avoid making my mistake. Do more homework and if for any reason you still move forward, be sure to negotiate a six-month contract to minimize your losses. Review collected by and hosted on G2.com.
