# TapMango Reviews **Vendor:** TapMango **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 15 ## About TapMango Simple yet powerful customer retention and acquisition platform. Build you your own branded rewards program. ## TapMango Pros & Cons **What users dislike:** - Users face **unexpected costs and integration issues** with TapMango, leading to frustrations and operational challenges. (1 reviews) - Users express frustration over **restricted access to customer data** , hindering their ability to implement effective solutions. (1 reviews) - Users report **delivery delays** and missed timelines that hinder the implementation and functionality of TapMango. (1 reviews) - Users face **integration issues** with TapMango, experiencing unexpected costs and manual workarounds that hinder operational efficiency. (1 reviews) - Users express dissatisfaction with the **lack of customization** in TapMango, limiting their ability to effectively utilize the service. (1 reviews) ## TapMango Reviews ### 1. Ultimely Disappointing **Rating:** 0.0/5.0 stars **Reviewed by:** Michael B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about TapMango?** The people are the best part. The sales rep & internal operations were extremely polite and consistently kind. **What do you dislike about TapMango?** • Unexpected and undisclosed costs, including required third-party subscriptions (Ecard Systems and Apple Developer fees) that were not clearly communicated during the sales process. • Misrepresentation of system integration, specifically the claim of a “fully integrated” POS solution, which in practice requires manual workarounds that slow transactions. • Missed and significantly delayed launch timelines, despite providing ample notice and completing all requested onboarding and marketing preparations. • Lack of a functional final product, including a non-operational app and online ordering system that has never processed a single order. • Restricted access to our own customer and loyalty data, which has prevented us from transitioning to a functioning alternative solution. **What problems is TapMango solving and how is that benefiting you?** We are unhappy with TapMango in general. Our experience involves bait n’ switch pricing on monthly subscriptions, false advertising a “fully integrated system with our POS provider” and only having some integrations, missed timelines for launch, inability to access our customer information, inability to leave the contract after providing all our displeasure and holding our customer information as ransom, poor “final product”, incorrect estimated timeline for personal work involved in launching the product. The bait n’ switch was very early in the process and should’ve been the end of our partnership with TapMango. In order to use the TapMango service, you must also create an account with a company called Ecard Systems (this was not mentioned at all during the sales process). Failure to mention that Ecard Systems is yet another monthly subscription and for the TapMango services to work “as sold” (wallet, gift cards, e-gift cards) you must enter another contract with Ecard Systems. Our monthly payment with Ecard Systems is $60.00 plus a percentage of gift card sales. Again, none of this was mentioned during the sale of the TapMango product. On top of that, you will also require an Apple Developer Account which is another $12 per month. (this was mentioned during the sale of the TapMango system). But just for anyone keeping score that is another $72.00-80.00 per month on top of the $350.00 TapMango monthly charge. What a bummer of a surprise. Also, a “white label” app (as sold) that links to TapMango logos and secondary logos is NOT “WHITE LABEL”. We were urged to launch the product in phases and phase 1 was the loyalty module. We were warned that loyalty was a dual process using an external tablet (provided) and our POS. However, we were told that the tablet is “fully integrated” with our POS terminal. This was in fact incorrect. In order to link a loyalty guest to an order being placed, you must manually enter a code to link the guest to the order. This is fine, but it is another step for our cashier. It adds time to process a sale and ultimately it is NOT full integration. We attempted to launch the “final” product for the beginning of Q1 2026. During email communication with the onboarding lead, we were told to please provide 2-3 days advanced notice for the “final launch”. We notified TapMango on the 18th of the month for a launch on the following month’s 1st. (14 days’ notice). During this time, we produced all materials for an app launch. Marketing, flyers, stickers and a two-week social media strategy. Needless to say, the app and online ordering has yet to launch and we are currently at 30 days late and counting. Don’t over promise and under deliver. We notified TapMango about our dissatisfaction and overall disappointment with the “final product” and all the issues previously mentioned. Long story short, because we signed a contract; we are bound to continue paying for a service that not only doesn’t function but has never processed one order. We are four months into this partnership and $1,700.00 plus the $800.00 in marketing materials for the failed launch. When speaking with their “customer retention specialist” after requesting early termination. I was plainly told that in order to release my customer information I could either pay him $3,000 today or continue to pay for the service for the remainder of the contract terms. I realized that a company that requires a “retention specialist” probably sees this type of scenario often. So, in order to keep my guests’ loyalty points accurate, I need to pay them $3,000.00 in order to move to a functioning service. I was told they would get back to me in an attempt to “solve” the issue. It’s been about a month with no contact. Overall, I personally spent 8.5 hours assisting and attempting to launch this app & online ordering site. We have no functioning app, no functioning online web page, a poor looking and functioning “final product”. We lost all of our updated customer information and loyalty points, we have inherited a $425.00 monthly bill, spent $2,500.00 and all we have to show for it is this review. I strongly encourage any other small business to avoid making my mistake. Do more homework and if for any reason you still move forward, be sure to negotiate a six-month contract to minimize your losses. ### 2. Unique and unmatched for bidding **Rating:** 4.5/5.0 stars **Reviewed by:** Juan B. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about TapMango?** TapMango has a fast and constantly optimized interface with its updates; we can offer the services we perform through its interface and detail the features of the products quickly. TapMango has an excellent price for users and companies with low budgets. **What do you dislike about TapMango?** Although its interface is fast, it has simple bugs when loading offer lists sometimes; it does not synchronize with the internal inventory data. **Recommendations to others considering TapMango:** I have recommended TapMango whenever I can to my colleagues because the results are directly reflected in the company's revenue; many new customers have been placed through the TapMango platform. **What problems is TapMango solving and how is that benefiting you?** The company has been able to be more accurate and has reduced the demand for online requests for our services; customers feel more comfortable to have a list of offers with detailed prices and features, we have created a kind of automation in sales management. ### 3. Customer loyalty as an effective resource to generate more business opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Jason M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about TapMango?** TapMango, since we implemented it, has been instrumental in our commercial activities and customer retention; it has been a boost for our brand. It is excellent in helping us to push our products and services in a fast and effective way; its user interface is incredibly intuitive and easy to use; also, the quality of the support service is an outstanding aspect to highlight. **What do you dislike about TapMango?** So far, I have not had the first displeasure using this software; I am delighted with everything it can do; I hope it stays that way. **Recommendations to others considering TapMango:** TapMango is an exceptional software, very visually appealing and operationally effective. It has more than satisfied our business needs, highly recommended. **What problems is TapMango solving and how is that benefiting you?** TapMango has helped us make a necessary leap around our marketing activity based on customer loyalty, gathering relevant information regarding our market, and getting more customers. So many benefits are obtained through a single tool. ### 4. Sales created through organized orders **Rating:** 4.5/5.0 stars **Reviewed by:** Adrián M. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about TapMango?** Robust and efficient is TapMango with the offers made in the software. Sales increase steadily from the primary use of its funnel; price lists are straightforward to adjudicate, and order review invoices are simple to detail. Its interface is fast and very simple. **What do you dislike about TapMango?** I wouldn't say I like that the support people are prolonged to respond; they should be faster and optimize their customer service performance. **Recommendations to others considering TapMango:** I recommend TapMango because it has given multiple helps to sales and the whole department; finance has had an incredible integration with this software specialized in revenue and marketing. **What problems is TapMango solving and how is that benefiting you?** We have made multiple sales through the platform, the services and products are the key factors to be able to sell to interested customers, the software is very secure, and that gives us peace of mind to continue investing in its functions. ### 5. Terrible product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about TapMango?** Nothing. Does not integrate with most POS systems and on top of that very gimicky. The price is also a contract based system and your paying monthly almost 400 USD **What do you dislike about TapMango?** The app is very disfucntional does not let you do a lot of things. As a restaurant you need a app which lets you do a lot of things. Also the app itself when you sign up you have to create your own apple merchant account **What problems is TapMango solving and how is that benefiting you?** I am not solving any problems at all this platform is not worth my time or my money their customer support is okay but the way they sell their product is actual garbage ### 6. Customer loyalty to help drive sales. TapMango is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Tetiana B. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about TapMango?** TapMango has helped us drive customer loyalty by allowing us to promote our products securely and effectively. It's an intuitive and user-friendly platform that makes life easier for us as an organization to offer promotions and drive sales, as well as for our customers to make purchases and share their experience with our products. TapMango has very efficient customer service. **What do you dislike about TapMango?** It is expensive, so it might not be profitable for small companies/organizations, otherwise nothing, it works pretty well. **Recommendations to others considering TapMango:** It is excellent for companies and organizations dedicated to commerce; customer loyalty is an essential factor to drive more sales. TapMango is perfect; I recommend it. **What problems is TapMango solving and how is that benefiting you?** Using TapMango, we have realized several benefits; thanks to the trust we have been able to generate in our potential customers, we have attracted prospects. TapMango provides confidence for us to promote our products and sell, as well as for our customers to choose, buy and help us improve their experience through their reviews. Their excellent customer service is an added value to the many benefits this platform has given us. ### 7. The law of supply and demand for services is reflected in TapMango. **Rating:** 4.5/5.0 stars **Reviewed by:** Nazar K. | .NET Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2021 **What do you like best about TapMango?** The program works highly proportional to the supply and demand capacity in a market, this means that it serves as a driving platform in the mechanisms of offering products to a wide demand of people. Its price is very low so it is not a problem. **What do you dislike about TapMango?** Urgently the support is the negative aspect to improve, it is certainly not under the same line of response that the community expects. **Recommendations to others considering TapMango:** If you want to sell your products with precision I recommend it, however you must work it with a lot of strategy and intelligence to attract customers in certain times at very good prices. I like it and I know it will adapt well to your needs. **What problems is TapMango solving and how is that benefiting you?** This program is a business program, offering multiple products under a solid line of projection based on generating profits is certainly what we always wanted. It has been reflected in our sales, TapMango has impacted our revenues in such a way that it has been defined as a software of immediate opportunity. ### 8. It supports revenue growth with its platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Senior Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about TapMango?** The software is very self-dynamic and is very understandable for users who want to establish direct contact with my products and services. I have been able to make a significant list to offer my work on TapMango without the need to involve third parties or highly expensive subscription platforms. **What do you dislike about TapMango?** This program lacks continuous updates, however during that period of time when the proper updates are not made, it does not present errors, however it would be convenient to do them to avoid any kind of problem. **Recommendations to others considering TapMango:** Undoubtedly all our services that have been offered through the platform have come from new customers, whose recommendation to other customers to use the platform to do business has also been positive, due to these results it is important that they use it and integrate it into their business policies. **What problems is TapMango solving and how is that benefiting you?** Sincerely we have increased sales since we are sending all our products to the TapMango platform, in order to increase productivity and save time in direct contact with new customers or potential business prospects. ### 9. It channels the sales and drives them with a lot of determination. **Rating:** 4.5/5.0 stars **Reviewed by:** Hilton W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about TapMango?** TapMango has a great advantage which is the interface, it is nice and has a very good display. It's easy to use. It has given an exponential increase to my sales, because we deal with the way services or products are exposed. We use it as a way to be able to offer according to the public's demand. **What do you dislike about TapMango?** It would improve support and FAQs. The first one because you can't establish a formal contact that leads the user to improve his requests and the second one because I noticed that they repeat paragraphs and bad writing in the FAQs. **Recommendations to others considering TapMango:** If you want your products to be eye-catching for users, don't wait any longer and buy TapMango is the best in direct and professional visualization of products or services. It's essential for your business, if it's down or down there's no need to worry, this software will help you up. **What problems is TapMango solving and how is that benefiting you?** TapMango has given a lot of income since its use, we managed to get customers with the way we offer each product. We've been able to simplify the idea of trading services with a consolidated branch in custom lists. It's been able to do a good job in the organization. ### 10. Offer of products with special characteristics for marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Floyd A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about TapMango?** TapMango is a very reliable creation to offer products with a lot of security, all my services are offered in the platform, it influences directly in the marketing of my projects to clients. It has a system of customer reviews that validate the quality of what is offered. The platform is very nice, has excellent themes and colors. **What do you dislike about TapMango?** TapMango must improve its support, besides the price is high it doesn't have a very good support, I've tried to communicate with the experts in the software and we haven't had an accurate answer. **Recommendations to others considering TapMango:** It is very easy and of great help for those who wish to give a more formal aspect to the idea of supply and demand of services or products. It is made for people with a very particular vision of how to do business. **What problems is TapMango solving and how is that benefiting you?** We attach our services in the platform with our established trade identification logo, this gives us the possibility to have a more advanced image with the appropriate precision in each trade circumstance. The organization has been a guarantor to establish the best mechanisms of production and commercialization, therefore TapMango has been included. ### 11. TamMango works without any mistakes. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2020 **What do you like best about TapMango?** TapMango gives me the right image, it's professional, and it performs quite well. I can have a balanced acceptance with customers regarding the pricing history of my products. It has very good support, helping to solve problems from the very beginning. TapMango helps me offer my products so my customers can order safely. **What do you dislike about TapMango?** TapMango is great at the moment, I don't have a formal complaint. **Recommendations to others considering TapMango:** TapMango is recommended, it works for a large organization where you can work with highly qualified product offering methods. It has great sales potential. **What problems is TapMango solving and how is that benefiting you?** It has given a growing aspect in the way we offer our services, now we are more professional and with an excellent comfort for our customers. We managed to get many rewards from customers who have been satisfied with the way they order products. ### 12. TapMango is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Iris R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about TapMango?** I love using TapMango both as a customer and as an employee of a company who uses it. Here are my favorite things about them: - You get a branded app that allows your customers to place orders and pick up in store (just like Starbucks does) - They help you set up by recommending the types of promotions you can run and explain why/why not this is a good idea. - They send a follow-up email and survey to the customer after their purchase asking for feedback. 3.5-stars and below gets an apology email and an optional coupon while 4-5 stars get an email asking if they would be so kind as to review us on Yelp! **What do you dislike about TapMango?** There is only one thing about TapMango that scares me: their price. It is not bad, but at almost $200/month it can be scary for small busineseses. **Recommendations to others considering TapMango:** Ask for a referral link from someone who has it! **What problems is TapMango solving and how is that benefiting you?** We are solving customer data organization, customer data acquisition, and building a loyalty program fit for 2020. ### 13. Best option for a complete loyalty program **Rating:** 4.5/5.0 stars **Reviewed by:** Syeda F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2020 **What do you like best about TapMango?** TapMango's best feature is that it will make any business look 100 times more professional due to the small, but significant, ways you can incorporate your logo on to different items. For example, TapMango comes with a small rewards card with a scanner code (think Ralph's keychain cards) that you can customize to your business. It also features an app and a customer-based system you can have on your counter. It will make your small coffee shop look like a Starbucks, and your corner market look like a Target. **What do you dislike about TapMango?** Offering products for pickup without pictures? That is a fail on TapMango's end: you cannot add photos to your online orders (using your app). Not the end of the world as we represent mostly coffee shops, but still - we want our customers to be able to see the sandwiches they are looking to order (because once you see it you'll want it). **What problems is TapMango solving and how is that benefiting you?** Finding an innovating and thorough way to retain customers is always a challenge, and marketing is so much more than cold leads. Using TapMango you can leverage warm leads or customers into hot ones that are loyal to your brand. ### 14. Loving it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2019 **What do you like best about TapMango?** Really like Tapmango. Customer experiences are positive. Love the ease of all menus and options. **What do you dislike about TapMango?** I wish rewards were partially redeemable and home numbers were easier to enroll. **What problems is TapMango solving and how is that benefiting you?** Much easier time rewarding loyal customers consistently ### 15. Tap mango review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about TapMango?** I like being able to access the account information and give the customer accurate details on purchase history. **What do you dislike about TapMango?** I dislike the minor crashes the progam sometimes runs into. **Recommendations to others considering TapMango:** Great tool for customer history **What problems is TapMango solving and how is that benefiting you?** Solving the number of reward points the customer has built up because of purchasing. This helps the staff understand the savings. ## TapMango Discussions - [What is TapMango used for?](https://www.g2.com/discussions/what-is-tapmango-used-for) - [View TapMango pricing details and edition comparison](https://www.g2.com/products/tapmango/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A30%3A00+-0500&secure%5Bsession_id%5D=4f47b00a-15c0-4923-8735-c55592147471&secure%5Btoken%5D=e6a2ce6e4bb2cbca183cb7d7ad00bdb91b8fb31db3f76f5c73877a0313b1a771&format=llm_user) ## TapMango Integrations - [Toast](https://www.g2.com/products/toast/reviews) ## TapMango Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top TapMango Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (432 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (580 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (583 reviews)