What problems is TapClicks solving and how is that benefiting you?
We wanted a way to automate campaign data pulls and reporting for our clients, to save time across the team. Unfortunately, we found it wasn't fit for our purpose, and even with support from TapClicks customer success team, after 5-6 months we were yet to have a working, usable report. There always seemed to be errors in the data that meant we lost trust in the platform.
After a full 14 months of being a customer and having zero value, but a considerable amount of time invested both from our team and TapClicks customer success team, we decided to ask about ending our agreement early (26 month agreement). Naturally we assumed this would be a long shot and were prepared for this to be declined, however, we weren't prepared for a rude conversation with a member of their C-Suite who arrived 20 minutes late to a call then proceeded to berrate us - putting their bottom line and finances over genuine customer satisfaction. This conversation alone was enough that we wouldn't want to work with this organisation in the future. Review collected by and hosted on G2.com.