JA
John A.
Mid-Market (51-1000 emp.)
"Senior Media planner"
4.5/5
What do you like best about TapClicks?

widget creation, and then seemlesss movement from channel to channel i would like more options to create new styles and backgrounds Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

data not always correct, lag time. i dont like the way it logs you out within 10 minutes Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you for your feedback, John! We'll be sure to bubble up your concerns and get some of your suggestions into the works in our upcoming updates! We are constantly improving our platform and always take our customer's word into consideration. Also, make sure to connect with your CSM and they can walk you through some of our new styles and how to put a creative flair on things! Tappy to have you as a loyal customer.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Too Many Issues Over the Years"
2/5
What do you like best about TapClicks?

The customizable widgets are really interesting and make the overall visual aspect of the reports a super strong asset to our client calls. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

We seem to have some kind of error routinely with the platform. Sometimes it's on our end, but more often than not, the platform itself has been unreliable and we've had to spend a significant amount of time troubleshooting and editing widgets so clients stop seeing incorrect data. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you for sharing your positive experience with our customizable widgets and visual reports. We understand the frustration caused by the platform's reliability issues. Our team is dedicated to addressing these issues and providing a more seamless experience for our users. For personalized assistance and to ensure you receive the best TapClicks experience, please reach out to us directly at marketing@tapclicks.com. We are committed to improving your experience and ensuring that TapClicks meets your expectations for reliability and functionality. Thank you for your patience and for being a part of the TapClicks community!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"One-on-one training and prompt, continuous support"
5/5
What do you like best about TapClicks?

Tapclicks became a valuable to for me once completing the one on one training. Whenever I run into an issue I cannot troubleshoot myself, support will promptly assist in resolving the issue. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

Minor things - such as not being able to change pie chart section colors beyond what is assigned at the dashboard level. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you so much for your review, we really appreciate your positive feedback! The TapClicks team strives to put our customers first with our training and support. We are also always updating and improving our platform, so we will make sure to update our customization options for our widgets. Stay tuned and have a Tappy day!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"One platform, all channels reporting"
5/5
What do you like best about TapClicks?

The best part of TapClicks for agencies and marketers is that you are able to connect multiple media channels and customize the view for each of your clients, allowing you to show real-time data from multiple clients at once. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

It's a little hard to set up at the beginning, some time the connections brake and didn't get notifications. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you for your detailed feedback and for highlighting the benefits of using TapClicks for managing multiple media channels across different clients! We're thrilled to hear that our platform is simplifying your reporting process. We understand that initial setup and maintaining connections can sometimes be challenging, but our TapClicks team is here every step of the way! Thank you for using TapClicks, and we're committed to helping you achieve a smoother and more efficient reporting experience!

Denise M.
DM
Denise M.
Client Services
Small-Business (50 or fewer emp.)
"Great looking reporting - must continually update"
4/5
What do you like best about TapClicks?

Reporting is beautiful, easy data connection. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

Continual updating of connections and reporting requires use of professional services from Tap. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you for sharing your feedback and for the compliments on our reporting aesthetics and ease of data connection Denise! We're glad to hear that TapClicks has streamlined reporting across your marketing channels. We know that the need for continual updates and professional services isn't ideal, we strive to ensure that TapClicks remains as user-friendly and efficient as possible. Have you explored our range of training resources and webinars? These can provide you with additional insights and tips on managing and updating your reports more effectively.

We appreciate your involvement in making TapClicks better, and our team is here to support you every step of the way. Let’s make your Smart Marketing even smarter!

BB
Ben B.
Mid-Market (51-1000 emp.)
"Highly recommend Tapclicks for any business or agency"
5/5
What do you like best about TapClicks?

The ability to pull in all data platforms into one easy to read report and the ability to maneuver and change the appearance, location and information. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

There are some platforms or connectors not available yet. Review collected by and hosted on G2.com.

JL
Juli L.
Director of Marketing, Product Development
Mid-Market (51-1000 emp.)
"Tapclicks has been great for us"
5/5
What do you like best about TapClicks?

I like the customizable dashboards for each of our individual clients. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

I don't do setups in tapclicks as often as other members of my team, so I don't feel I know enough to comment. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you, Juli, for your amazing review! Our customizable dashboards are designed to provide transparency and we're glad to hear they're benefiting your clients. We are here to make sure you and your clients have the best possible experience! Have a Tappy Day!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Very easy to use for the most part, i like how you can use 3rd party data as well."
4/5
What do you like best about TapClicks?

Data visualization and color customization is great. Responsive customer support. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

Not always the most intuitive to use, lots of steps to connect data. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you for your feedback! We're thrilled that you find TapClicks has helped your reporting process and appreciate the love for our customer support. TapClicks strives to help and connect with our customers! We also understand and apologize for your concerns about intuitiveness UI; we are actively working on streamlining the process for a more seamless experience. Make sure to keep an eye out for more updates, and join our Subreddit forum for more impact on our platform! Thanks for using TapClicks!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy and Intuitive"
4.5/5
What do you like best about TapClicks?

Integration with platforms is easy and seemless. Customer support gets back to you within a day or two. Widgets are fully customizable. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

Steep learning curve at first on how to create widgets. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Powerful and Easy to Customize Software"
5/5
What do you like best about TapClicks?

TapClicks allows us to connect different marketing/digital channels and customize the interface for our clients. Review collected by and hosted on G2.com.

What do you dislike about TapClicks?

The initial setup can take a bit, including a steep learning curve for some agency staff. Review collected by and hosted on G2.com.

Response from Janai Sevilla of TapClicks

Thank you for sharing your positive experience with TapClicks! Our #1 priority is our customers, so we're happy to hear we're meeting your clients needs! We also understand that the initial setup and learning curve can be challenging, and we're committed to providing better onboarding support and resources to help agencies like yours get up and running more smoothly. Feel free to join our Subreddit forum for any questions you might have! https://www.reddit.com/r/TapClicks/