Ken F.
KF
Ken F.
Mid-Market (51-1000 emp.)
"No support - you are on your own"
1/5
What do you like best about Tapcheck?

1. There are automated timekeeping feeds to Tapcheck.

2. Employees are generally able to self service by downloading the app and requesting funds, questions arise periodically Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

1. You have to export your employees from Quickbooks into a CSV file, and then upload that to Tapcheck

2. When you load that employee file Tapcheck gives a message that says it will notify you when the import is complete; it doesn't, nor does it tell you if it failed, and it certainly doesn't tell you any specific issue (e.g. missing a first blank column). So did the file load or not? You check and the employee isn't there, so you contact support...

3. It takes a day or more for support to respond, via email. They don't understand your questions, and they don't tell you what is wrong with the file, you are on your own, and this drags on for days. Previoulsy they had to get implementations back involved.

4. You have to manually key in the advances from the employees, no automated feed into Quickbooks.

5. I was sent an email by the account manager offering a $50 gift card for a 5 star review here; it is a 0-10 rating system? I asked for her help, and that was 3 business days ago and have had no response. Review collected by and hosted on G2.com.

Response from Kevin Flores of Tapcheck

Ken, thank you for sharing your feedback. It's vital for us as we strive to provide the best experience. We're actively enhancing our services by boosting our customer support team and improving platform functionality. If you need direct support in the future, please don't hesitate to reach out to Camille Ramirez, our Sr. Manager of Account Management, at camille.ramirez@tapcheck.com. We appreciate your input and look forward to serving you better.

KC
Keila C.
HR Manager
Mid-Market (51-1000 emp.)
"A company that values people and understand their needs."
5/5
What do you like best about Tapcheck?

Huge help to our employees in bridging their daily needs. Reanna Frazier is an excellent Account Manager, Aside from her high level of communication and promptness, she provides solution in less than 24 hours. Reanna, is setting the bar high. Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

No Customer service number, that will be great instead of chat option :) Review collected by and hosted on G2.com.

Alina M.
AM
Alina M.
Human Resources Manager
Mid-Market (51-1000 emp.)
"Best perk free to employers"
5/5
What do you like best about Tapcheck?

Tapcheck was easy to integrate with our payroll system, and the app is easy to set up on the employee's side. The service is free for employers and very affordable for employees considering the benefits of using it as a recruitment and retention perk and providing financial relief for employees when needed. I am happy we decided to add Tapcheck as a partner. Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

At times not easy to get a hold of a live customer service representative. Review collected by and hosted on G2.com.

David A. I.
DI
David A. I.
Executive Director
Mid-Market (51-1000 emp.)
"Retain Employees and Give Them Control of their Money"
5/5
What do you like best about Tapcheck?

This is a great employment marketing tool. Being able to tell people that they have access to funds at the completion of their shift is huge after they complete what is necessary for their shifts. I like that there are money management tools available to them. Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

Being the lead person on this project, and directing people to the customer care, it doesn't seem like that is working the way I thought it was. I am still being contacted for a lot of questions that when examined are pointed back to them. Maybe I missed something in the HR sections on setup but it's hard to say.

When we moved from Quickbooks to Asure the transition was more challenging as the info to complete the uploads was different. The rehire process has also been a bit cumbersome. Review collected by and hosted on G2.com.

KW
Kristin W.
Human Resources
Mid-Market (51-1000 emp.)
"Stress Free"
5/5
What do you like best about Tapcheck?

That it is fast and easy, I am able to log in and get money fast!!! Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

There isn't anything about the App that I don't like Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Awesome Incentive"
5/5
What do you like best about Tapcheck?

Tapcheck has been a great resource and incentive that we get to offer our employees! It was super easy to set up both on the employer's and employee's side. Our employees love that they can get paid early! Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

There really isn't much that I dislike about Tapcheck! The only thing that sometimes irriates is that it takes quite a few minutes for the website to upload my new employee report. But that is just me being impatient and petty though haha. Review collected by and hosted on G2.com.

KC
Kayla C.
Mid-Market (51-1000 emp.)
"Tapcheck has been an integral part of recruiting and retaining employees for our business"
5/5
What do you like best about Tapcheck?

Tapcheck has been a great way to not only retain employees by giving them access to their pay on a daily basis, but also a great promotion for us in our recruiting ADs. Being able to tell potential employees that they are able to access their pay daily is a great recruiting tactic for us. Tapcheck is easy to use, and was easy to integrate in our small business. Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

There have not been any drawbacks so far with Tapcheck. The option is always there for our employees to use if they have an unexpected bill or life expense. Review collected by and hosted on G2.com.

BA
Bruce A.
Office Supervisor/Owner
Mid-Market (51-1000 emp.)
"TapCheck works and helps our workers"
5/5
What do you like best about Tapcheck?

It's hard to measure how valuable access to your money really is - but for workers in this economy it's often the difference between success and failure. Giving them freedom to manage their money has helped keep our Care Pros hummin' along. Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

Making sure everyone knows about Tapcheck.. Review collected by and hosted on G2.com.

Mike D.
MD
Mike D.
Small-Business (50 or fewer emp.)
"Great service to offer to Employees!"
5/5
What do you like best about Tapcheck?

Tapcheck allows our employees to get paid prior to their paycheck which is every two weeks for a minimal fee (comparable to an ATM fee) Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

Monthly cost is high if you only have a few employees using the service Review collected by and hosted on G2.com.

Angel H.
AH
Angel H.
Mid-Market (51-1000 emp.)
"Tapcheck has great customer support!"
5/5
What do you like best about Tapcheck?

Tapcheck is a great system that allows my employees to receive their money whenever they want before payday! There are many companies that do not give you the time of day, but Tapcheck is always there to help you answer any questions. We have been using Tapcheck for over a year now and our caregivers frequently use it. They dind it to be a great benefit our company offers. Review collected by and hosted on G2.com.

What do you dislike about Tapcheck?

Sometime when updating our roster, it does not always work on the first try. Review collected by and hosted on G2.com.