
1. There are automated timekeeping feeds to Tapcheck.
2. Employees are generally able to self service by downloading the app and requesting funds, questions arise periodically Review collected by and hosted on G2.com.
1. You have to export your employees from Quickbooks into a CSV file, and then upload that to Tapcheck
2. When you load that employee file Tapcheck gives a message that says it will notify you when the import is complete; it doesn't, nor does it tell you if it failed, and it certainly doesn't tell you any specific issue (e.g. missing a first blank column). So did the file load or not? You check and the employee isn't there, so you contact support...
3. It takes a day or more for support to respond, via email. They don't understand your questions, and they don't tell you what is wrong with the file, you are on your own, and this drags on for days. Previoulsy they had to get implementations back involved.
4. You have to manually key in the advances from the employees, no automated feed into Quickbooks.
5. I was sent an email by the account manager offering a $50 gift card for a 5 star review here; it is a 0-10 rating system? I asked for her help, and that was 3 business days ago and have had no response. Review collected by and hosted on G2.com.
Ken, thank you for sharing your feedback. It's vital for us as we strive to provide the best experience. We're actively enhancing our services by boosting our customer support team and improving platform functionality. If you need direct support in the future, please don't hesitate to reach out to Camille Ramirez, our Sr. Manager of Account Management, at camille.ramirez@tapcheck.com. We appreciate your input and look forward to serving you better.