--- title: Talkwalker by Hootsuite Reviews meta_title: 'Talkwalker by Hootsuite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Talkwalker by Hootsuite works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 137 scale: '5' date_modified: '2026-07-17' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Talkwalker by Hootsuite Reviews **Vendor:** Hootsuite **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 137 ## About Talkwalker by Hootsuite Talkwalker is the market-leading consumer intelligence company. We bring in data from 30+ social networks, 150 million websites, and 100 data partners for a truly unified view of consumers. Our platform incorporates five products for one seamless experience: Social Listening Social Benchmarking Media Monitoring Customer Feedback Analytics Audience Insights Blue Silk™ AI drives the magic of Talkwalker. It uses our NLP and Generative AI technology to enrich the data, categorize it fast, and surface the most actionable insights. Talkwalker is the platform of choice for over 2,500 brands. Find out more at www.talkwalker.com. ## Talkwalker by Hootsuite Pros & Cons **What users like:** - Users appreciate the **fantastic customer support** of Talkwalker, highlighting their engagement and valuable insights during onboarding. (2 reviews) - Users appreciate the **valuable insights** from Talkwalker, finding the data engaging and beneficial for understanding digital conversations. (1 reviews) - Users appreciate the **high customization** of Talkwalker by Hootsuite, enhancing their experience with tailored features. (1 reviews) - Users benefit from the **extensive feature quantity** offered by Talkwalker, enhancing customization and channel coverage. (1 reviews) - Users value the **customizable filtering options** in Talkwalker, enhancing their ability to analyze data effectively. (1 reviews) - Implementation Ease (1 reviews) - Innovation (1 reviews) - Multi-platform (1 reviews) - Users value the **customizable search functionality** of Talkwalker, enabling tailored insights across various parameters. (1 reviews) - Training (1 reviews) **What users dislike:** - Users experience **platform limitations** such as data caps and editing queries separately from graph views, hindering flexibility. (2 reviews) - Users face a **steep learning curve** with Talkwalker, making initial setup and management challenging. (1 reviews) - Users face a **steep learning curve** with Talkwalker, making setup and management challenging initially. (1 reviews) - Users face **data inaccuracy** issues, leading to frustrations with platform coverage and data limitations. (1 reviews) - Users find the **difficult setup** of Talkwalker challenging, requiring time to navigate and learn effectively. (1 reviews) - Users find the **query editing experience lacking** , as it doesn't allow edits within the graph view. (1 reviews) - Learning Curve (1 reviews) - Limited Credits (1 reviews) - Users find the **limited social listening** feature frustrating, as it restricts access to only the past 30 days of conversations. (1 reviews) - Not Intuitive (1 reviews) ## Talkwalker by Hootsuite Reviews ### 1. Perfect ! **Rating:** 5.0/5.0 stars **Reviewed by:** Justine G. | Social media & Content Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Talkwalker by Hootsuite?** Talkwalker is a very good tool to track the mentions of its companies on the web. It allows you to manage your reputation in real time, follow your communication campaigns and analyze the results of your social networks. The personalized support with the account manager (Damien) is excellent. Reactivity and professionalism are the key words of Talkwalker ! We discovered this year this tool, we will not do without it ! **What do you dislike about Talkwalker by Hootsuite?** Honestly, everything suits us ! It is perfect ! **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Before we used several complementary free tools to track the ereputation, the monitoring of social networks, etc ... These tools had flaws ... Thanks to Talkwalker, everything is gathered in a tool, we save time and the results are complete and reliable! Real-time alerts and reporting are really great! ### 2. Talkwalker - True hands on experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about Talkwalker by Hootsuite?** TW is completely open and customizable. It can be used for detailed social monitoring and web listening but also for more unhortodox purposes. Data import, API, AI engine and other features gives the opportunity to imagine and create new ways to use data to accomplish marketing and communication objectives. **What do you dislike about Talkwalker by Hootsuite?** The pricing model is a bit unhandy if you are planning to grow your business or the number of mentions to analyze **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Social and web listening to measure campaign effectiveness; Content strategy; in-depth market, brand and product analysis; CRM data enrichment. ### 3. Time-saving tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Talkwalker by Hootsuite?** Possibility to automate reporting by building individualized dashboards Virality map gives great insights into how far your postings spread Overall, it saves me a lot of time to share my social media performances **What do you dislike about Talkwalker by Hootsuite?** The system is partially slow, as it needs to load massive amounts of data I have not found a way to differentiate between posts that I do for the company and externals who post about the company **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Shows me the overall reach of my postings in social media Gives me a good overview of topics / themes that interest our audience Shows me new markets that the company could invest into ### 4. More than Social Listening Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2018 **What do you like best about Talkwalker by Hootsuite?** - Not only Social Media Listening/Monitoring but Online Listening/Monitoring - Cover more Social Media Channels than most other tools - Easy to set up and use - Flexibility - Listen to customers' requests and keep improving - Outstanding customer services from Talkwalker customer success manager **What do you dislike about Talkwalker by Hootsuite?** - Want more flexible date range comparison for report use - limited choice of supported social media management tools **Recommendations to others considering Talkwalker by Hootsuite:** Easy to use, outstanding customer service and support, cover more channels than usual western social media oriented tools. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** - Content strategy - Risk Management - Market Analysis - Social Media development ### 5. Powerfull tool and great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Talkwalker by Hootsuite?** The Support, the intuitive usability, the vast options of outpu **What do you dislike about Talkwalker by Hootsuite?** The facebook and Instagram APIs seem to get almost seless for our cases **Recommendations to others considering Talkwalker by Hootsuite:** Monitoring changes on a website is not enough. A comparison like in "Versionista" would be very helöpfiul to see what really changed. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Crisis PR; Media Clipping ### 6. Thorough and effective, an ideal platform for marketers **Rating:** 4.5/5.0 stars **Reviewed by:** Onur C. | Sr. Digital Strategist, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2018 **What do you like best about Talkwalker by Hootsuite?** - Simply gives everything you'd expect and want from a social media monitoring platform - Detailed filter system. - Great customer support. - Comprehensive user manuals and documentations. - Embedded Google Translate support for results is a big plus for international clients. **What do you dislike about Talkwalker by Hootsuite?** - Inability to change the color scheme of sentiment tag clouds. - Automatic sentiment tagging was 50%-50% in German. - UI can be improved, looks slightly outdated and a bit tricky for newcomers to understand intuitively. - This might be my mistake, but being able to create comparisons between two, three different keyword results would be good **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We are using TalkWalker to access customer conversation directly about the brands or brand categories and topics. While the process haven't yet made a big impact on our client's communication, we are happy with TalkWalker's performance. Our vision is to achieve long-term goals with TalkWalker instead of short-term wins. ### 7. Complex to start but most powerful tool in the customization of dashboards and analytics **Rating:** 4.5/5.0 stars **Reviewed by:** François d. | Head of Global Social Business Center & Social Collaboration, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Talkwalker by Hootsuite?** Analytics layout choices, Dashboards edition, Influencer network mapping, Quick Search. And also really easy to correlate publications with engagement over time **What do you dislike about Talkwalker by Hootsuite?** For big topic, time to process millions of datas is sometimes long The Commande center should be free and clickable as the dashboards **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Many business use cases for protecting brands with e-ruputation monitoring and alerting, for measuring the performance of marketing campaign or competitors comparison. Also did CEOs customized dashboard to monitor several brands and highlights peak of mentions & reactions overt time. ### 8. Excellent platform that I highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Nabil H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Talkwalker by Hootsuite?** The granularity of the tool, and its functional richness The continuous effort of the publisher in terms of innovation on the proposed features and their usefulness The stability of the platform The quality of the support which has greatly evolved in recent months, and which has shifted from a factor of dissatisfaction to a factor of renewed trust **What do you dislike about Talkwalker by Hootsuite?** Like all tools, the low detection capacity on Facebook and the constraints it poses The errors in source referencing and their assignment to a country other than the country of origin, but which is compensated by the integration of sources that we regularly send to the publisher **Recommendations to others considering Talkwalker by Hootsuite:** Introduction à la modélisation de sujets pour le contenu **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Permanent and daily monitoring for sensitive brands and on important topics Detection of insights at times ### 9. TalkWalker completes our analytics procesess **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Luis G. | Técnico en comunicación digital, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Talkwalker by Hootsuite?** What we like the most form TalkWalker is the flexibility and personalization of the searches. Now we have the possibility to access different results and queries due to the quick loading and easy way of asking for data. We work with lots of searches, TalkWalker makes everything easier to organize. Also the alerts system is very important for us, due to the need of a quick identification of any reputation crisis. **What do you dislike about Talkwalker by Hootsuite?** We do not dislike it, but I think as a user you need to learn how to use the tool. TalkWalker is so complete that you need to work on it to take advantage of all the possibilities it has. Then you have to be open minded to included that amount of that in your reports. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** The main business problem that we solve with TalkWalker is the identification and monitorization of potential reputation crisis. ### 10. Quick search tool review **Rating:** 5.0/5.0 stars **Reviewed by:** Christele T. | Content Strategy Manager, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Talkwalker by Hootsuite?** The Quick Search Tool is very user friendly and easy to use. It's a powerful tool to discover the most engaging content, refine the SEO texts and hashtags that should be used. **What do you dislike about Talkwalker by Hootsuite?** There's nothing I don't like, but as the tool is so powerful, maybe Talkwalker should make more tutorials available on how to use it. It's a pity that we can not monitor LinkedIn, but it's not a Talkwaker issue. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** I use it to find engaging content, monitor our competitors. ### 11. For a free program, pretty thorough **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Talkwalker by Hootsuite?** The price is really unbeatable since it's free **What do you dislike about Talkwalker by Hootsuite?** Talkwalker doesn't always catch every piece that I need monitored, so I'll oftentimes have to search individual websites to find a piece that I secured **Recommendations to others considering Talkwalker by Hootsuite:** I think that Google Alert can do a better job of tracking results, but the price for Talkwalker is unbeatable **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** I'm helping to monitor coverage for my restaurant clients, and it helps me keep track of the pieces I've secured. It's helped me to achieve client media goals. ### 12. Widespread monitoring tool with lots of features **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Talkwalker by Hootsuite?** Very easy setup of topics, fast support either via phone or mail, new features and releases every threee months, lots of results with good accuracy **What do you dislike about Talkwalker by Hootsuite?** crawling of historical data in social media channels is a bit tricky... **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Doing social media monitoring for lots of different customers. Having an overview of own company´s reputation. ### 13. What A Find!! Crossing fingers, You, Talkwalker, Never Go Out of Business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ksenia N. | Digital Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Talkwalker by Hootsuite?** - easy to use - many filters - If I tell to "Send me Everything", it will! - it does exactly what i want it to, and it's free (but there is an advanced plan too) - I like that I get a separate email for each query. So I can easily search my inbox and find what I'm looking for. **What do you dislike about Talkwalker by Hootsuite?** One featured I have already suggested is an ability to exclude certain words. Say, I'm looking for everything "marketing strategy" but a job - related mentions. But this is something you can live with! **Recommendations to others considering Talkwalker by Hootsuite:** Get it and get it now! **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** - track my company's mentions - track competition - track my mentions - stay in-the-know on all things marketing strategy and many - many other things ### 14. Why I use Talkwalker? **Rating:** 4.0/5.0 stars **Reviewed by:** Chaibi H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Talkwalker by Hootsuite?** - Easy to use the query creation, the data visualizing and the alert system. - Best customer support. **What do you dislike about Talkwalker by Hootsuite?** - Unfortunately, the automatic sentiment analysis is not accurate enough especially for the arabic language. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Talkwalker helps us to track our company's mentions and to monitor a specific topics and the potential reputation crisis. ### 15. Talkwalker is more powerful than it looks **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmad F. | Senior Social Media Technology Specialist, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Talkwalker by Hootsuite?** - Easy setup - Highly detailed/flexible analytics - Extremely user friendly - High performance with respect to Twitter results - Powerful influencer and top discussed topics identification - "Visual insights" is one of the most unique elements I've seen in a listening tool - Filters are very straight forward and are easy to use **What do you dislike about Talkwalker by Hootsuite?** - Overall display can improve - Country identification(accurate, but it can improve) - Gender identification - Youtube is barely covered - Very few Facebook results(a common issue for listening tools) - Sentiment analysis for foreign languages is inaccurate(Arabic as an example) - User demographics can improve **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We are now able to collect user generated content about certain clients and analyze it to provide a clearer image for our clients. We can now use Talkwalker for research purposes to analyze specific markets and user reaction to events/crisis. ### 16. Social listening game changer **Rating:** 4.5/5.0 stars **Reviewed by:** Kim K. | Social Media Manager + Live Mascot Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Talkwalker by Hootsuite?** The platform has been very useful to our team in receiving information on chatter about our brand across the digital landscape. It has enabled us to identify conversations pertaining to sensitive issues as well as identify trends and monitor brand sentiment. **What do you dislike about Talkwalker by Hootsuite?** The platform lacks information on emerging platforms and can be inaccurate in sentiment. **Recommendations to others considering Talkwalker by Hootsuite:** A guide to boolean would be useful in conjunction with the platform. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Talkwalker has enabled us to identify potential threats to the University, helping us keep students safe and informed. It has also enabled us to be aware of what dialogue is being discussed around our brand. ### 17. Powerful, data-rich digital analysis tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Luis S. | Social Media Specialist, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Talkwalker by Hootsuite?** Features, Customization Options, Reporting **What do you dislike about Talkwalker by Hootsuite?** I wouldn't say it's something I dislike, but when it comes to Talkwalker, it's important to consider the learning curve. I've used and tested tools out there that are pretty straightforward compared to Talkwalker; the value of the data, though, isn't is the same. **Recommendations to others considering Talkwalker by Hootsuite:** 1) Appoint someone dedicated to fully understand the platform 2) Try all different features the platform offers to take fully advantage of it 3) Create a solid business case for company buy-in **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Market trends analysis, Competitors Analysis, Online Reputation, Social media monitoring and reporting ### 18. My experience with Talkwalker **Rating:** 4.0/5.0 stars **Reviewed by:** Rocío B. | Senior Executive in Monitoring Department, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Talkwalker by Hootsuite?** The Talkwalker platform is a very useful tool because it allows to have a global vision of the social noise of a brand. It also allows knowing what, how much and where a particular thing has been said. Another positive point of Talkwalker is customer service; they are always available to answer any questions. You can analyze the data according to location, social network, period of time ... This is very useful when carrying out specific studies. Personally, I recommend Talkwalker to companies that are dedicated to analyzing results of campaigns on social networks. **What do you dislike about Talkwalker by Hootsuite?** A possible improvement that the platform has is the way to make the query; It could be more intuitive. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Thanks to Talkwalker I have been able to analyze campaigns in social networks and social noise of different brands. ### 19. Best on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Talkwalker by Hootsuite?** It's a very powerful tool but easy to use :D . The filters are the best feature! **What do you dislike about Talkwalker by Hootsuite?** The API access is somewhat restricted. And no dark-mode/night-mode, nowadays everything needs a dark-mode :D **Recommendations to others considering Talkwalker by Hootsuite:** Explore the IQ Apps. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** A lot of online reputation management, as well as analyzing and monitoring of different online-channels. Also, some trend monitoring for different areas. ### 20. Great & simple experience **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2018 **What do you like best about Talkwalker by Hootsuite?** It's simplicity & accuracy. There are so many features I am yet to use. **What do you dislike about Talkwalker by Hootsuite?** The ONLY thing I dislike about Talkwalker is the small query box. **Recommendations to others considering Talkwalker by Hootsuite:** Talkwalker team go above and beyond to help with any issues or queries. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We're providing quick and efficient historical and real time analysis/insight for all our clients at AMV. ### 21. Intuitive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Talkwalker by Hootsuite?** The easy to use UX, it was quick for me to pickup having little experience on social listening tools. **What do you dislike about Talkwalker by Hootsuite?** Some of the UI's sizing, the query boxes can be too small **Recommendations to others considering Talkwalker by Hootsuite:** Get it! The customer service is great - personal contact to respond to queries **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Quick real time or historical social data for clients ### 22. Excellent platform **Rating:** 5.0/5.0 stars **Reviewed by:** Othmane E. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Talkwalker by Hootsuite?** The quality of support. New feature: Quick Search. Support by the Talkwalker teams. **What do you dislike about Talkwalker by Hootsuite?** Source referencing errors. Overall, we are satisfied with this tool. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** The constant and daily monitoring of our brand. Detection of potential influencers. Reporting. ### 23. Great interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Talkwalker by Hootsuite?** - Talkwalker's interface is really clear and easy to understand - The support is fast to answer and helpful **What do you dislike about Talkwalker by Hootsuite?** - Not always really good on social media - Loading is long sometimes **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** I'm using talkwalker in order to do some monitoring for one of my client. I'm also using it for some alerting and press reviews. ### 24. A very good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about Talkwalker by Hootsuite?** -Simple interface, very clear and with easy ergonomics -Possibility to easily create queries, dashboards, and reports -Easy competitor benchmarking thanks to the dynamic graphs offered, fast loading -Trends: emoji clouds, hashtags, and keywords are relevant -Pages dedicated to influencers -Responsive customer service **What do you dislike about Talkwalker by Hootsuite?** - We would like more history (limited to 2 years) -Sentiment analysis: a very useful feature, but still improvable. They are working on it -We would like to know more about the sourcing **Recommendations to others considering Talkwalker by Hootsuite:** Xxx **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Xxx xx ### 25. Talkwalker was a perfect tool **Rating:** 0.0/5.0 stars **Reviewed by:** Paul A. | Digital Marketer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Talkwalker by Hootsuite?** When you start working with Talkwalker you can't go back. It is easy to use whith ready to use apps but you have the possibility to go deeper with a lot of functionality. The support you can have with their Customer Success Manager and the constant improvement of the platform makes Talkwalker a must-have tool **What do you dislike about Talkwalker by Hootsuite?** Maybe the price ? But when you choose to drive a Ferrari don't be surprise by the price ;) **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We can now listen, analyze and adapt the marketing strategy of our customers in real time in ONE place. What else? ### 26. Best in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Siddhartha M. | Lead Analytics & Insights, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2017 **What do you like best about Talkwalker by Hootsuite?** Been using Talkwalker for close to a year now. It's very powerful when it comes to conducting a market research along with added social media analytics. They keep on adding functionalities which is definitely a sign that they are keeping up with the trends and the requirements of the industry. **What do you dislike about Talkwalker by Hootsuite?** Can be more. Their print coverage involves a 3rd party which is painful sometimes. Also inhouse publishing and reporting will surely make it a complete solution. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Talkwalker helps us in conducting thorough research ranging from audience insights to demographics. It has also helped us a lot in managing crisis situations. ### 27. Great interface **Rating:** 4.5/5.0 stars **Reviewed by:** Greig R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Talkwalker by Hootsuite?** It's slick. The dashboards are easy on the eye and they pull together easily into a report. **What do you dislike about Talkwalker by Hootsuite?** There's not much to fault, but the topics section could improve. **Recommendations to others considering Talkwalker by Hootsuite:** Definitely give it a shot, especially through the Hootsuite link up. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Monitoring online campaign engagement. ### 28. A great tool for Social Media monitoring reports **Rating:** 4.0/5.0 stars **Reviewed by:** Lucija E. | Digital Communication Specialist at European Committe of the Regions, International Affairs, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2017 **What do you like best about Talkwalker by Hootsuite?** Its ability to translate the complex data into simple charts and graphs that are easy to understand and to present to the management. **What do you dislike about Talkwalker by Hootsuite?** The fact that It is not possible to present some figures in the forms of graphs, p.e. the rise of unique authors throughout a selected time period. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Monitoring and analysing the performance of our Social Media content and seeing which influencers are sharing it and to which extent. ### 29. A powerful social intelligence platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan D. | Senior Marketing Associate/Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Talkwalker by Hootsuite?** UX, UI, and design is at the forefront of this platform. It's very beautiful visually, and great for any user, even those with minimal data experience. **What do you dislike about Talkwalker by Hootsuite?** Not much to say in this category, honestly. **Recommendations to others considering Talkwalker by Hootsuite:** The sales team is happy to build robust dashboards for training and demo purposes. Take advantage of this in your trial. It's exceptionally helpful. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We previously only had access to a very limited segment of the conversations around our brand, and Talkwalker is helping us change that. ### 30. Best of breed platform, great service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Founder, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Talkwalker by Hootsuite?** The simplicity and ease of use of the TalkWalker platform, while allowing you to conduct complex queries and sophisticated analysis. Probably the best thing about TalkWalker are the people who provide support and training. Their honesty and openness is unrivaled in the industry. **What do you dislike about Talkwalker by Hootsuite?** More of a general dislike of to all platforms is the lack of data coverage of newly emerging commenting sites, such as disqus. All tools suffer from the chaotic data landscape. **Recommendations to others considering Talkwalker by Hootsuite:** Take it for a test drive - and see how you can deal with the platform. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** At Bakamo.Social use TalkWalker to access authentic consumer conversations for market and opinion research. Our insights have had massive impact on brands, campaigns and business strategies. Our clients include global brands, consultancies and international non-governmental organizations. ### 31. User-friendly tool, very good service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Talkwalker by Hootsuite?** The support from the Talkwalker crew was quick and straightforward. Setting up and using it is very intuitive, and handling it in everyday life is practical. **What do you dislike about Talkwalker by Hootsuite?** The restriction on queries should be lifted after a certain investment (we use a branded version of Talkwalker). **Recommendations to others considering Talkwalker by Hootsuite:** Experience in constructing search queries is an advantage. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We use Talkwalker as a crawling tool for various keyword sets and for research. ### 32. Smart and clean social media analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Talkwalker by Hootsuite?** - high number of channels and topics can be monitored - clean design, easy to use platform (after some practice) - very responsive and useful costumer support **What do you dislike about Talkwalker by Hootsuite?** - limited data available from Facebook and Linkedin (but that is the case with most monitoring tools) - some KPI definitions differ in Talkwalker from native platform **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We had to monitor a large number of influencers on social media, Talkwalker was the best price-value offer to do so. ### 33. Disappointing product, didn't meet needs **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Talkwalker by Hootsuite?** Talkwalker was relatively easy to use and did the basics well. **What do you dislike about Talkwalker by Hootsuite?** Talkwalker was disappointing for our needs, as we did not get the social media coverage we needed. We often found important mentions of our clients via other methods, often by simply typing the client's name into a search. **Recommendations to others considering Talkwalker by Hootsuite:** Do your due diligence before using talkwalker. Be sure that it is the right product for your needs before buying it. We quickly realized that it was not the right product, but were not able to get out of our contract as we'd just signed it. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We used talkwalker to monitor our clients' mentions on social media and in the news. ### 34. Great tool for online listening **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2018 **What do you like best about Talkwalker by Hootsuite?** We like the customisable dashboards and the huge amount of options for how to present the data. **What do you dislike about Talkwalker by Hootsuite?** It would be great if the Quick Search tool was part of my package, it's also a shame that it's becoming more difficult to monitor social pages. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We find it really useful for new business pitches! ### 35. Best metrics so far **Rating:** 4.5/5.0 stars **Reviewed by:** Tariq H. | Group Products Director, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Talkwalker by Hootsuite?** All in all, Talkwalker provides you with all required metrics for your business. Flexibility and UI friendly. The ability to export everything, white label and generate alerts/reports, makes everything convenient for your team and clients. **What do you dislike about Talkwalker by Hootsuite?** It is only the export 20K results limitation that sometimes bothers as you need to export twice or more sometimes and then combine results (might be not an issue for others) **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Well, Talkwalker is not a problem solver! It depends how you use the tool to resolve your issues and TW just help you out always. IQ Apps covers most of "problem solving" reqs. for any user/client. ### 36. Talkwalker has been a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Marianne H. | Vice President of Operations, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2017 **What do you like best about Talkwalker by Hootsuite?** Talkwalker allows us to set up searches in the most efficient way possible. It's user friendly and the analytics are robust. The staff is great to work with and has been instrumental in quickly learning to use the system - they respond quickly and are patient with new customers. **What do you dislike about Talkwalker by Hootsuite?** Like with any software, the sentiment analysis can be somewhat inaccurate. However, it is better than other programs we've used. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We are able to offer our clients valuable insight into their customer base. Talkwalker allows us to capture content easily across the web, providing our clients with ways to engage with customers who do not directly engage with them via social sites. Through the enhanced analytics, such as occupiation, marital status, and interests, we have realized that our clients can take the data and find unique ways to market to and engage with customers outside of the scope of their product/industry. ### 37. Tool & Support team on top ! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about Talkwalker by Hootsuite?** Very useful tool to analyse social network feedbacks. Talkwalker is intuitive ! Support team is on top and reactive with relevant advices & solutions. **What do you dislike about Talkwalker by Hootsuite?** Talkwalker is compliant according to the most important expectations However, engagement and reach are not correct everytime :/ We cannot track # Facebook feedbacks **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** limitations ### 38. A powerful and useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Alexia C. | Chargée de communication digitale, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Talkwalker by Hootsuite?** Talkwalker is one of the best social listening tools on the market you can get. The device is very intuitive, well designed and in constant progress. Their customer success managers are helpful and adorable. **What do you dislike about Talkwalker by Hootsuite?** The tool isn't affordable for all companies and suffers from little bugs but they are working on these points. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Insights, conversations, influencers... We get to follow all that in one place! ### 39. Very good and ergonomic app **Rating:** 4.5/5.0 stars **Reviewed by:** Aziz O. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Talkwalker by Hootsuite?** The power of the search engine, the number of information. The illustrated presentation of these results. **What do you dislike about Talkwalker by Hootsuite?** Nothing. It's really ergonomic and easy to use **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Our e-reputation ### 40. A great product of social media monitoring but unusable. **Rating:** 4.0/5.0 stars **Reviewed by:** Paolo B. | Web Strategist. Partner. Co-fondatore, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2015 **What do you like best about Talkwalker by Hootsuite?** I have got to try Talkwalker in all its functionality. It is an excellent product that can lead to a wide audience access to advanced tools of social media monitoring. I was able to make the comparison with other tools I used and I must say that is powerful, easy to use, clear in reading the data. **What do you dislike about Talkwalker by Hootsuite?** But their pricing model and limits are very crazy. You have a limit and if you exceed it you no longer have access to project data nor tells you on what terms you went outside the quota. You are forced to operate in the dark at attempts. Really unusable. ADDENDUM: Now they had correct their pricing model and limits of views. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** I have to test social media analytics tools. ### 41. Good tool with great support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2017 **What do you like best about Talkwalker by Hootsuite?** Talkwalker is a very good and adaptable tool ; it is very helpful for reviews and ensure strategic intelligence on social network. The support team is patient, helpful and professional. Consequence : you are never alone if you are lost and you learn to use Talkwalker in very good conditions. **What do you dislike about Talkwalker by Hootsuite?** The platform is not always intuitive and obvious. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Obtain very complete review on multiple subjects / clients with many fields of expertise. ### 42. React to every mention of your company **Rating:** 4.0/5.0 stars **Reviewed by:** Amber W. | Customer Service Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about Talkwalker by Hootsuite?** As my company is young enough, we've decided to get started with Alerts tool, which is free and seems to be a great alternative to Google Alerts. And we use free social search. It's a great option to jump start monitoring of your brand mentions and, besides, it's extremely easy to set up. **What do you dislike about Talkwalker by Hootsuite?** It's kinda pricey... An early stage company can't afford to use all the functionality of the service and it's a pity. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** The ability to listen and response to your customers is crucial nowadays. You can also keep track of your competitors to stay abreast of their news. ### 43. Top functions and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo M. | Digital marketing manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2016 **What do you like best about Talkwalker by Hootsuite?** TalkWalker gives you great flexibility in data visualizing and query creation, real-time functions and alerts, and very accurate graphs. Customer support is best in class, with high availability of the TalkWalker team for suggestions, call conferences and updates about new tools and possible workflows. Not only you can get great quality technical support, but the TalkWalker team can help you on crafting tactics and strategies to best suit your company needs. **What do you dislike about Talkwalker by Hootsuite?** The lack of sentiment evaluation accuracy sometimes gives mistaken results for the Italian language The poor personalization in .csv and .xls export files structure sometimes makes it difficult to mix different data types together, especially if you want to build your own database from which analyzing multiple data cause-effect relations by excel analysis. **Recommendations to others considering Talkwalker by Hootsuite:** Very good for reputation and sentiment analysis, great if you need to evaluate the effectiveness of different contents/topics across different platforms. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Press releases engagement and reach across multiple channels ### 44. Powerful & accurate tool **Rating:** 5.0/5.0 stars **Reviewed by:** Camille V. | Innovation & Launch Project Manager, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2016 **What do you like best about Talkwalker by Hootsuite?** - Powerful tools which allows to capture results from everywhere at an international scale (recommended for international businesses) - High level of customization for queries, reports & alerts - Even if not tool-related, Talkwalker staff is very competent and friendly accompanying users in creating a new project & modifying it. For a new user like this has been crucial to make the best out of the tool. - Continuously improving, in 3 years as a Talkwalker's customer I saw a lot of new useful functionalities being implemented **What do you dislike about Talkwalker by Hootsuite?** - Just like every analytics tool the queries must be set well in order to capture the best results. 3 years ago the query evaluation was time-consuming as you needed to wait a few hours, the time for Talkwalker to generate results. Today this has been completely cancelled thanks to the new functionality which allows to see results before saving your query, great work! **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** - Talkwalker supported us in implementing a strong Competitive Intelligence strategy by giving us useful & quick insights ### 45. Great tool and excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Talkwalker by Hootsuite?** It's easy to set-up queries that help identify key influencers for my clients. I have also found that my account manager, Brittany Peters is excellent. Whenever I have an issue or need time sensitive help, she's always there to assist. She'll even set-up queries for me when I'm in a time crunch. I absolutely love working with her! **What do you dislike about Talkwalker by Hootsuite?** There's nothing that I can say I really dislike, but if I could make any improvement, I would enable its searches to drill down results to the age of each user. For example, if I wanted to pull the sentiment of millennials using a certain product, I'd ove to be able to just pull the results of users aged 18-25. **Recommendations to others considering Talkwalker by Hootsuite:** If you're looking to add social analytics to your capabilities, Talkwalker is the way to go! It enriches the insights you're able to provide and the customer team is wonderful! **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We use Talkwalker to complete our monthly reports and listening studies. It enriches our overall reporting by enabling us to look at consumer sentiment, top keywords and identify influencers. ### 46. Talkwalker is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Talkwalker by Hootsuite?** The wide variety of formats available to visualize our data, as well as all the options for exporting the data and graphs to office documents and directly onto websites, makes extracting the information we need in support of our decision making much simpler, reducing workloads and allowing the same number of analysts to cover larger topics. **What do you dislike about Talkwalker by Hootsuite?** Changing/editing topics, filters and channels requires leaving the page you are working on. This disrupts your rhythm of work some times. This also means that the initial setup takes a little longer then necessary. Also the absent of age and religions analytics. In addition of the access of client users. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Prior to settling on Talkwalker, we investigated and tried a large amount of competing tools. All were either significantly more expensive (for our use case) or offered much less flexibility. We have found that not only has Talkwalker allowed us to replace our previous platform, we are now considering replacinng other tools also, which will translate into cost savings. ### 47. The most friendly platform I've ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandra M. | Web research manager, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Talkwalker by Hootsuite?** I like the opportunity to select contents and images and use them to automatically generate a report. **What do you dislike about Talkwalker by Hootsuite?** Sometimes I have problems in saving images (since they are not complete or with a low definition) **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** Talkwalker is the basic of our business. We provide qualitative content analysis of social media buzz and it is really strategic using also quantitative data! Talkwalker helps us to analysis bigdata, semplifying our work in go into depth! ### 48. Powerful and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2016 **What do you like best about Talkwalker by Hootsuite?** Talkwalker is a really powerful tool with lots of features. It can be both be used as an autmatic tool to extract trends and scenario in a while, or it can be used with advanced filters, parameters and funcionalities to dig into huge datasets. It works both as a daily tool for basic users and as a professional analytics tool for experts. **What do you dislike about Talkwalker by Hootsuite?** Actually nothing. It did its job perfectly. **Recommendations to others considering Talkwalker by Hootsuite:** Talkwalker is a really premium tool which mixes both semplicity and powerful features. Just remember that this tool will do a perfect job if you know which is your business objective. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** We activated a global analysis on digital conversation to support a brand posititiong and integrate a wide competitive review. It save us lots of time not only for the analysis but also in terms of creating the presentation. ### 49. Instant business value through real-time social intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | Founder & Director, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Talkwalker by Hootsuite?** it is an incredibly powerful and easy-to-use tool. It’s worth also mentioning that their support is extremely helpful and for those who are uncertain about how to set up (and maximise) a Boolean search they are on hand to do it for you. We’ve been incredibly impressed with how intuitive Talkwalker is to use, and their resources (Academy) have been hugely valuable. If you’re looking for a social media analytics tool then look no further, Talkwalker does what it says on the tin (and so much more!) and should be part of every marketer’s toolkit. **What do you dislike about Talkwalker by Hootsuite?** There isn't really anything to dislike - perhaps a little bit of a learning curve as it does just so much valuable stuff, but that's not really something to dislike! **Recommendations to others considering Talkwalker by Hootsuite:** Their added value is in delivering excellent customer service - something lacking at many of their competitors. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** The ability to listen, analyse and react in real-time to what’s being said about our client's brand, customers, competitors and trends is vital in the ever growing digital space. Added value, ROI being demonstrated more clearly, understanding industry trends and now being able to interpret them with context instead of just numbers and metrics. ### 50. Great if functioned better **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole V. | Account Supervisor, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Talkwalker by Hootsuite?** All of the different widgets that you can add to the report. **What do you dislike about Talkwalker by Hootsuite?** The site is slow, sometimes graphs don't output the way they are supposed to, and there are more technical errors than make me comfortable, which can be frustrating and time consuming. **What problems is Talkwalker by Hootsuite solving and how is that benefiting you?** The client loves how in-depth we can get with our reporting. ## Talkwalker by Hootsuite Discussions - [What is Talkwalker used for?](https://www.g2.com/discussions/talkwalker-what-is-talkwalker-used-for) - 1 comment - [View Talkwalker by Hootsuite pricing details and edition comparison](https://www.g2.com/products/talkwalker-by-hootsuite/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+15%3A29%3A13+-0500&secure%5Bsession_id%5D=9f974ed7-deb9-498d-bb53-74fa6c46b1cc&secure%5Btoken%5D=a0902186a1fae2fab79af23748924f084b75eb6e9b2cf95a28c5751831b36e6f&format=llm_user) ## Talkwalker by Hootsuite Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Gemini](https://www.g2.com/products/google-gemini/reviews) ## Talkwalker by Hootsuite Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Talkwalker by Hootsuite Alternatives - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,546 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,628 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,141 reviews)