Talkwalker Reviews & Product Details


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Senior Analytics Manager
Marketing and Advertising
Mid-Market
(201-500 employees)
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"Talkwalker: a powerful social analytics tool up there with the big guns"

What do you like best?

It's easy to use for all levels (entry to advanced) and serves the needs of our range of global clients. As a Talkwalker power user, it's important for me to have a range of functionality, as this has allowed me to find new and interesting approaches to answering client questions.

As someone who's used quite a few tools on the market, Talkwalker is the one that left me with the fewest questions asking 'it would be great if they had that' as they have so much functionality and have clearly built this with an analyst in mind as opposed to features that just look/sound 'cool' in theory. Also, there are several things I am yet to use, but great to know capabilities are there when we have a suitable use case and continuously adding new features.

What do you dislike?

That search results are not infinite and instead capped, but this is a limitation on most tools on the market.

Recommendations to others considering the product:

If you want a tool that can suit all levels of analysts, and offers a range of filters, sub-filters, and platform coverage then this is the tool for you. Also the ability to use a variety of advanced Boolean operators, which any technical user will very much appreciate. The customer service to date has also been excellent.

What problems are you solving with the product? What benefits have you realized?

To measure the impact of our brands over time, within their category of owned and earned media. To help evaluate performance by;

- identifying trends

- tracking sentiment

- finding influencers

- uncovering themes

- discovering popular content

What is Talkwalker?

Talkwalker is a social listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. We provide companies with an easy-to-use platform to protect, measure, and promote their brands worldwide, across all communication channels. Talkwalker's state-of-the-art social media analytics platform uses AI-powered technology to monitor and analyze online conversations in real-time across social networks, news websites, blogs and forums in 187 languages. Talkwalker has offices in New York, Luxembourg, San Francisco, Frankfurt, and Singapore. It is also the home of Talkwalker Alerts, a free alerting service used by over 500,000 communications and marketing professionals worldwide.

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Languages Supported
Dutch, English, French, German, Italian, Spanish, Turkish
Vendor
Talkwalker
Company Website
Year Founded
2009
HQ Location
Luxembourg City, Luxembourg
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
247
Twitter
@Talkwalker
Twitter Followers
12,381
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Companies Using Talkwalker

Microsoft
Telefonica
Deloitte
Ogilvy
Deutsche Telekom
BASF
Edelman
JWT
The Global Work & Travel Co.
Volkswagen
InvoiceOcean
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Talkwalker Reviews

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Senior Analytics Manager
Small-Business
(11-50 employees)
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"Talkwalker un super outil de social listening"

What do you like best?

Talkwalker fonctionne parfaitement et nous permet d'obtenir des informations pertinentes pour nos clients en un coup d'œil. L’outil est vraiment convivial, et dispose de nombreux paramètres parfaitement personnalisables. Les alertes fonctionnent bien, et les partager devient encore plus simple ce qui est très utile lors d’une communication de crise. De plus, de nouvelles fonctionnalités sont ajoutées régulièrement et le support client est excellent. Je le recommanderais totalement.

What do you dislike?

La meilleure chose qui serait à améliorer est la remontée des posts Facebook en mode publique mais vu le rythme auquel les fonctionnalités sont mises à jour, je suis confiant que ca sera pour bientôt.

What problems are you solving with the product? What benefits have you realized?

Nous remontons principalement tout ce qui se dit sur nos clients en temps réel et le système de déclenchement d'alerte participe largement à ce que l'on détecte l'information assez rapidement pour la relayer à nos clients.

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Partner, Consultant
Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Very effective and customisable tool for targeted analytics and monitoring!"

What do you like best?

Above all, Talkwalker convinces thanks to its effectiveness and customisability. Be it for measuring the impact of campaigns, for identifying influencers or stakeholders, monitoring and managing specific issues, measuring the performance of an event and so forth, you'll have a tool to measure and project according to your needs. The very effective and helpful customer support should no go unmentioned, either!

What do you dislike?

At times, navigation is not entirely intuitive, but then there's the initial learning phase one has to (and will) pass.

Also, the pricing models set rather tight constraints, which on the upside force you to keep your searches as targeted and relevant as possible.

What problems are you solving with the product? What benefits have you realized?

Fundamentally speaking, Talkwalker allows us to add 'big data', i.e. analyses, evolutions, indicators, monitoring, reporting, sentiment mining, etc. to the strategic, creative and intellectual work we do as our core business. Or, reversely, to found and build that work of ours on the reliable data produced through Talkwalker. In, brief, Talkwalker has become an important part of our daily work, and for very good reason.

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Técnico en comunicación digital
Enterprise
(10,001+ employees)
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"TalkWalker completes our analytics procesess"

What do you like best?

What we like the most form TalkWalker is the flexibility and personalization of the searches. Now we have the possibility to access different results and queries due to the quick loading and easy way of asking for data. We work with lots of searches, TalkWalker makes everything easier to organize. Also the alerts system is very important for us, due to the need of a quick identification of any reputation crisis.

What do you dislike?

We do not dislike it, but I think as a user you need to learn how to use the tool. TalkWalker is so complete that you need to work on it to take advantage of all the possibilities it has. Then you have to be open minded to included that amount of that in your reports.

What problems are you solving with the product? What benefits have you realized?

The main business problem that we solve with TalkWalker is the identification and monitorization of potential reputation crisis.

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Social Media Manager
Computer Software
Enterprise
(1001-5000 employees)
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"Really useful tool, full of data <3"

What do you like best?

I like to have lots of different types of data. You can easily compare your requests. Your reports can be personalized and send directly via email. And there is excellent integration with Hootsuite. You can also use the influencer detection tool to identify accounts to target in your paid campaign, especially with Twitter.

What do you dislike?

Perhaps it takes a little bit of time to set up your account at the beginning. But if you want something perfect you need to do it :) There are lots of available data in the platform so you have to be careful to use just only what you need and not be distracted by all the others.

What problems are you solving with the product? What benefits have you realized?

We finally know our share of voice for our various markets. We can control with more efficiency or e-reputation.

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Social media & Content Manager
Mid-Market
(501-1000 employees)
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"Perfect !"

What do you like best?

Talkwalker is a very good tool to track the mentions of its companies on the web. It allows you to manage your reputation in real time, follow your communication campaigns and analyze the results of your social networks. The personalized support with the account manager (Damien) is excellent. Reactivity and professionalism are the key words of Talkwalker ! We discovered this year this tool, we will not do without it !

What do you dislike?

Honestly, everything suits us ! It is perfect !

What problems are you solving with the product? What benefits have you realized?

Before we used several complementary free tools to track the ereputation, the monitoring of social networks, etc ... These tools had flaws ... Thanks to Talkwalker, everything is gathered in a tool, we save time and the results are complete and reliable! Real-time alerts and reporting are really great!

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U
Mid-Market
(51-200 employees)
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"10 month with Talkwalker"

What do you like best?

Talkwalker offers access to a huge variety of data sources and provides a lot of innovative functionality for social listening such as an AI engine that allow us to classify our data The developers constantly improve the user experience and data analysis by frequently adding new features.

What do you dislike?

Even after using the tool for almost a year I'm still not fully convinced by the demographic information that Talkwalker provides. The amount of information is fairly basic and the more interesting pieces of information mostly come from Twitter and Instagram. Furthermore, there is still limited access to eastern Social Media sites but they are keen on adding more platforms.

Recommendations to others considering the product:

Talkwalker offers a very comprehensive social listening solution, constant updates and great technical support. We tried a number of other social listening tools but Talkwalker is definitely one of the best products out there both in terms of data sources and features.

What problems are you solving with the product? What benefits have you realized?

Talkwalker allows us to track and analyze our campaigns and topics across the internet. The tool makes it easy to set up and share monitoring dashboard and allows us to be constantly informed of and quickly react to recent developments.

Specific problems that we are solving with Talkwalker are:

- Finding out how much attentions our client's campaigns have received across the different digital platforms over time

- Analyzing sentiments in user comments to identify and quickly react to potential negative reactions

- Setting up command center screens to monitor the performance of our clients' social media channels and to find out what our clients' competition is doing

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Enterprise
(10,001+ employees)
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"Excellente plate forme que je recommande vivement"

What do you like best?

La granularité de l'outil, et sa richesse fonctionnelle

L'effort permanent de l'éditeur en matière d'innovation sur les fonctionnalités proposées et leur utilité

La stabilité de la plate forme

La qualité du support qui a beaucoup évolué ces derniers moins, et qui est passé d'un facteur d'insatisfaction, à un facteur de renouvellement de confiance

What do you dislike?

Comme tous les outils, la faible capacité de détection sur Facebook et les contraintes que ça pose

Les erreurs de référencement de sources et leur affectation à un autre pays que celui d'origine, mais qui se compense par l'intégration de sources que nous envoyons régulièrement à l'éditeur

Recommendations to others considering the product:

Introduction of topic modeling to content

What problems are you solving with the product? What benefits have you realized?

La veille permanente et quotidienne pour des marques sensibles et sur des sujets importants

La détection d'insights par moments

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Digital Marketing Manager
Computer Software
Mid-Market
(51-200 employees)
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"What A Find!! Crossing fingers, You, Talkwalker, Never Go Out of Business!!"

What do you like best?

- easy to use

- many filters

- If I tell to "Send me Everything", it will!

- it does exactly what i want it to, and it's free (but there is an advanced plan too)

- I like that I get a separate email for each query. So I can easily search my inbox and find what I'm looking for.

What do you dislike?

One featured I have already suggested is an ability to exclude certain words. Say, I'm looking for everything "marketing strategy" but a job - related mentions.

But this is something you can live with!

Recommendations to others considering the product:

Get it and get it now!

What problems are you solving with the product? What benefits have you realized?

- track my company's mentions

- track competition

- track my mentions

- stay in-the-know on all things marketing strategy

and many - many other things

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Sr. Digital Strategist
Internet
Mid-Market
(51-200 employees)
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"Thorough and effective, an ideal platform for marketers"

What do you like best?

- Simply gives everything you'd expect and want from a social media monitoring platform

- Detailed filter system.

- Great customer support.

- Comprehensive user manuals and documentations.

- Embedded Google Translate support for results is a big plus for international clients.

What do you dislike?

- Inability to change the color scheme of sentiment tag clouds.

- Automatic sentiment tagging was 50%-50% in German.

- UI can be improved, looks slightly outdated and a bit tricky for newcomers to understand intuitively.

- This might be my mistake, but being able to create comparisons between two, three different keyword results would be good

What problems are you solving with the product? What benefits have you realized?

We are using TalkWalker to access customer conversation directly about the brands or brand categories and topics. While the process haven't yet made a big impact on our client's communication, we are happy with TalkWalker's performance. Our vision is to achieve long-term goals with TalkWalker instead of short-term wins.

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Founder
Market Research
Small-Business
(11-50 employees)
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"Best of breed platform, great service"

What do you like best?

The simplicity and ease of use of the TalkWalker platform, while allowing you to conduct complex queries and sophisticated analysis. Probably the best thing about TalkWalker are the people who provide support and training. Their honesty and openness is unrivaled in the industry.

What do you dislike?

More of a general dislike of to all platforms is the lack of data coverage of newly emerging commenting sites, such as disqus. All tools suffer from the chaotic data landscape.

Recommendations to others considering the product:

Take it for a test drive - and see how you can deal with the platform.

What problems are you solving with the product? What benefits have you realized?

At Bakamo.Social use TalkWalker to access authentic consumer conversations for market and opinion research. Our insights have had massive impact on brands, campaigns and business strategies. Our clients include global brands, consultancies and international non-governmental organizations.

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U
Enterprise
(1001-5000 employees)
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"Feature packed and good support"

What do you like best?

Data visualisation looks great and intuitive. Filter works great and allows for nice scaling of results. The versatility of the tool means you need to invest time in learning and getting used to it. It will in turn reward you nicely. We've also been getting good support from our Customer Success Manager, Charu. She delivers on action points agreed during our calls. There are sales talks from time to time but they're done in the context of our discussion and with good intention.

What do you dislike?

Social reach data (even for own Pages) is not true reach, but potential based on number of followers, but this could be due to API limitation.

What problems are you solving with the product? What benefits have you realized?

Social and online news monitoring, mainly. Measurement and reporting.

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Senior Business Director
Enterprise
(10,001+ employees)
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"Robust & User Friendly Social Listening Platform"

What do you like best?

- Wider Coverage

- Flexibility to apply filters

- Boolean filters capabilities

- Customer Support

- Account Management

- Strong Product focus

What do you dislike?

- Limited / Capped Topic queries/ External link

- Poor UI on Command Centre Visualisation - Very Static.

Recommendations to others considering the product:

- Supportive Customer Service

- Great account management

- More product innovation & integration

What problems are you solving with the product? What benefits have you realized?

We are using Talkwalker for multiple use case. We use it for Communication planning, Content optimisation, Crisis Alerts and Management.

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Senior Social Media Technology Specialist
Public Relations and Communications
Mid-Market
(501-1000 employees)
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"Talkwalker is more powerful than it looks"

What do you like best?

- Easy setup

- Highly detailed/flexible analytics

- Extremely user friendly

- High performance with respect to Twitter results

- Powerful influencer and top discussed topics identification

- "Visual insights" is one of the most unique elements I've seen in a listening tool

- Filters are very straight forward and are easy to use

What do you dislike?

- Overall display can improve

- Country identification(accurate, but it can improve)

- Gender identification

- Youtube is barely covered

- Very few Facebook results(a common issue for listening tools)

- Sentiment analysis for foreign languages is inaccurate(Arabic as an example)

- User demographics can improve

What problems are you solving with the product? What benefits have you realized?

We are now able to collect user generated content about certain clients and analyze it to provide a clearer image for our clients. We can now use Talkwalker for research purposes to analyze specific markets and user reaction to events/crisis.

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Digital marketing manager
Marketing and Advertising
Small-Business
(11-50 employees)
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"Top functions and customer support"

What do you like best?

TalkWalker gives you great flexibility in data visualizing and query creation, real-time functions and alerts, and very accurate graphs.

Customer support is best in class, with high availability of the TalkWalker team for suggestions, call conferences and updates about new tools and possible workflows.

Not only you can get great quality technical support, but the TalkWalker team can help you on crafting tactics and strategies to best suit your company needs.

What do you dislike?

The lack of sentiment evaluation accuracy sometimes gives mistaken results for the Italian language

The poor personalization in .csv and .xls export files structure sometimes makes it difficult to mix different data types together, especially if you want to build your own database from which analyzing multiple data cause-effect relations by excel analysis.

Recommendations to others considering the product:

Very good for reputation and sentiment analysis, great if you need to evaluate the effectiveness of different contents/topics across different platforms.

What problems are you solving with the product? What benefits have you realized?

Press releases engagement and reach across multiple channels

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Social Media Manager
Higher Education
Mid-Market
(201-500 employees)
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"Social listening game changer"

What do you like best?

The platform has been very useful to our team in receiving information on chatter about our brand across the digital landscape. It has enabled us to identify conversations pertaining to sensitive issues as well as identify trends and monitor brand sentiment.

What do you dislike?

The platform lacks information on emerging platforms and can be inaccurate in sentiment.

Recommendations to others considering the product:

A guide to boolean would be useful in conjunction with the platform.

What problems are you solving with the product? What benefits have you realized?

Talkwalker has enabled us to identify potential threats to the University, helping us keep students safe and informed. It has also enabled us to be aware of what dialogue is being discussed around our brand.

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Web Strategist. Partner. Co-fondatore
Marketing and Advertising
Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A great product of social media monitoring but unusable."

What do you like best?

I have got to try Talkwalker in all its functionality. It is an excellent product that can lead to a wide audience access to advanced tools of social media monitoring. I was able to make the comparison with other tools I used and I must say that is powerful, easy to use, clear in reading the data.

What do you dislike?

But their pricing model and limits are very crazy. You have a limit and if you exceed it you no longer have access to project data nor tells you on what terms you went outside the quota. You are forced to operate in the dark at attempts. Really unusable.

ADDENDUM: Now they had correct their pricing model and limits of views.

What problems are you solving with the product? What benefits have you realized?

I have to test social media analytics tools.

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Vice President of Operations
Marketing and Advertising
Small-Business
(11-50 employees)
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"Talkwalker has been a game changer"

What do you like best?

Talkwalker allows us to set up searches in the most efficient way possible. It's user friendly and the analytics are robust. The staff is great to work with and has been instrumental in quickly learning to use the system - they respond quickly and are patient with new customers.

What do you dislike?

Like with any software, the sentiment analysis can be somewhat inaccurate. However, it is better than other programs we've used.

What problems are you solving with the product? What benefits have you realized?

We are able to offer our clients valuable insight into their customer base. Talkwalker allows us to capture content easily across the web, providing our clients with ways to engage with customers who do not directly engage with them via social sites. Through the enhanced analytics, such as occupiation, marital status, and interests, we have realized that our clients can take the data and find unique ways to market to and engage with customers outside of the scope of their product/industry.

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Senior Executive in Monitoring Department
Mid-Market
(51-200 employees)
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"My experience with Talkwalker"

What do you like best?

The Talkwalker platform is a very useful tool because it allows to have a global vision of the social noise of a brand. It also allows knowing what, how much and where a particular thing has been said. Another positive point of Talkwalker is customer service; they are always available to answer any questions. You can analyze the data according to location, social network, period of time ... This is very useful when carrying out specific studies.

Personally, I recommend Talkwalker to companies that are dedicated to analyzing results of campaigns on social networks.

What do you dislike?

A possible improvement that the platform has is the way to make the query; It could be more intuitive.

What problems are you solving with the product? What benefits have you realized?

Thanks to Talkwalker I have been able to analyze campaigns in social networks and social noise of different brands.

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Lead Analytics & Insights
Public Relations and Communications
Mid-Market
(51-200 employees)
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"Best in the market"

What do you like best?

Been using Talkwalker for close to a year now. It's very powerful when it comes to conducting a market research along with added social media analytics. They keep on adding functionalities which is definitely a sign that they are keeping up with the trends and the requirements of the industry.

What do you dislike?

Can be more. Their print coverage involves a 3rd party which is painful sometimes. Also inhouse publishing and reporting will surely make it a complete solution.

What problems are you solving with the product? What benefits have you realized?

Talkwalker helps us in conducting thorough research ranging from audience insights to demographics. It has also helped us a lot in managing crisis situations.

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Head of Global Social Business Center & Social Collaboration
Information Technology and Services
Enterprise
(10,001+ employees)
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"Complex to start but most powerful tool in the customization of dashboards and analytics"

What do you like best?

Analytics layout choices, Dashboards edition, Influencer network mapping, Quick Search.

And also really easy to correlate publications with engagement over time

What do you dislike?

For big topic, time to process millions of datas is sometimes long

The Commande center should be free and clickable as the dashboards

What problems are you solving with the product? What benefits have you realized?

Many business use cases for protecting brands with e-ruputation monitoring and alerting, for measuring the performance of marketing campaign or competitors comparison.

Also did CEOs customized dashboard to monitor several brands and highlights peak of mentions & reactions overt time.

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Social Media Specialist
Financial Services
Enterprise
(1001-5000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Powerful, data-rich digital analysis tool. "

What do you like best?

Features, Customization Options, Reporting

What do you dislike?

I wouldn't say it's something I dislike, but when it comes to Talkwalker, it's important to consider the learning curve. I've used and tested tools out there that are pretty straightforward compared to Talkwalker; the value of the data, though, isn't is the same.

Recommendations to others considering the product:

1) Appoint someone dedicated to fully understand the platform

2) Try all different features the platform offers to take fully advantage of it

3) Create a solid business case for company buy-in

What problems are you solving with the product? What benefits have you realized?

Market trends analysis, Competitors Analysis, Online Reputation, Social media monitoring and reporting

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A
Enterprise
(10,001+ employees)
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"Une plateforme très complète"

What do you like best?

Le nombre élevé de filtres qui permet un paramétrage assez fin; la possibilité de crawler différentes plateformes/médias sur un même sujet; les mises à jours régulières afin de proposer un outil apte à exploiter au mieux la data; la prise en compte des feedbacks par les équipes Talkwalker en vue de faire évoluer la plateforme.

What do you dislike?

Le manque de souplesse sur la manière d'ordonner les résultats (possibilité de les regrouper en différentes sélections, etc.); la lourdeur de la modification des rapports (obligation de modifier chaque widgets un par un); le manque de transparence sur les sources non crawlées; les erreurs constatées sur l'attribution du sentiment.

What problems are you solving with the product? What benefits have you realized?

E-reputation et analyse de crise

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Group Products Director
Public Relations and Communications
Mid-Market
(501-1000 employees)
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"Best metrics so far "

What do you like best?

All in all, Talkwalker provides you with all required metrics for your business. Flexibility and UI friendly. The ability to export everything, white label and generate alerts/reports, makes everything convenient for your team and clients.

What do you dislike?

It is only the export 20K results limitation that sometimes bothers as you need to export twice or more sometimes and then combine results (might be not an issue for others)

What problems are you solving with the product? What benefits have you realized?

Well, Talkwalker is not a problem solver! It depends how you use the tool to resolve your issues and TW just help you out always. IQ Apps covers most of "problem solving" reqs. for any user/client.

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Digital Marketer
Marketing and Advertising
Small-Business
(2-10 employees)
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"Talkwalker was a perfect tool"

What do you like best?

When you start working with Talkwalker you can't go back. It is easy to use whith ready to use apps but you have the possibility to go deeper with a lot of functionality.

The support you can have with their Customer Success Manager and the constant improvement of the platform makes Talkwalker a must-have tool

What do you dislike?

Maybe the price ? But when you choose to drive a Ferrari don't be surprise by the price ;)

What problems are you solving with the product? What benefits have you realized?

We can now listen, analyze and adapt the marketing strategy of our customers in real time in ONE place.

What else?

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Content Strategy Manager
Insurance
Mid-Market
(51-200 employees)
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"Quick search tool review"

What do you like best?

The Quick Search Tool is very user friendly and easy to use. It's a powerful tool to discover the most engaging content, refine the SEO texts and hashtags that should be used.

What do you dislike?

There's nothing I don't like, but as the tool is so powerful, maybe Talkwalker should make more tutorials available on how to use it.

It's a pity that we can not monitor LinkedIn, but it's not a Talkwaker issue.

What problems are you solving with the product? What benefits have you realized?

I use it to find engaging content, monitor our competitors.

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AA
Small-Business
(11-50 employees)
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"Time-saving tool "

What do you like best?

Possibility to automate reporting by building individualized dashboards

Virality map gives great insights into how far your postings spread

Overall, it saves me a lot of time to share my social media performances

What do you dislike?

The system is partially slow, as it needs to load massive amounts of data

I have not found a way to differentiate between posts that I do for the company and externals who post about the company

What problems are you solving with the product? What benefits have you realized?

Shows me the overall reach of my postings in social media

Gives me a good overview of topics / themes that interest our audience

Shows me new markets that the company could invest into

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Innovation & Launch Project Manager
Insurance
Enterprise
(1001-5000 employees)
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"Powerful & accurate tool "

What do you like best?

- Powerful tools which allows to capture results from everywhere at an international scale (recommended for international businesses)

- High level of customization for queries, reports & alerts

- Even if not tool-related, Talkwalker staff is very competent and friendly accompanying users in creating a new project & modifying it. For a new user like this has been crucial to make the best out of the tool.

- Continuously improving, in 3 years as a Talkwalker's customer I saw a lot of new useful functionalities being implemented

What do you dislike?

- Just like every analytics tool the queries must be set well in order to capture the best results. 3 years ago the query evaluation was time-consuming as you needed to wait a few hours, the time for Talkwalker to generate results. Today this has been completely cancelled thanks to the new functionality which allows to see results before saving your query, great work!

What problems are you solving with the product? What benefits have you realized?

- Talkwalker supported us in implementing a strong Competitive Intelligence strategy by giving us useful & quick insights

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A
Enterprise
(10,001+ employees)
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"More than Social Listening Platform"

What do you like best?

- Not only Social Media Listening/Monitoring but Online Listening/Monitoring

- Cover more Social Media Channels than most other tools

- Easy to set up and use

- Flexibility

- Listen to customers' requests and keep improving

- Outstanding customer services from Talkwalker customer success manager

What do you dislike?

- Want more flexible date range comparison for report use

- limited choice of supported social media management tools

Recommendations to others considering the product:

Easy to use, outstanding customer service and support, cover more channels than usual western social media oriented tools.

What problems are you solving with the product? What benefits have you realized?

- Content strategy

- Risk Management

- Market Analysis

- Social Media development

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AP
Enterprise
(1001-5000 employees)
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"Talkwalker - True hands on experience"

What do you like best?

TW is completely open and customizable. It can be used for detailed social monitoring and web listening but also for more unhortodox purposes. Data import, API, AI engine and other features gives the opportunity to imagine and create new ways to use data to accomplish marketing and communication objectives.

What do you dislike?

The pricing model is a bit unhandy if you are planning to grow your business or the number of mentions to analyze

What problems are you solving with the product? What benefits have you realized?

Social and web listening to measure campaign effectiveness; Content strategy; in-depth market, brand and product analysis; CRM data enrichment.

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Digital Communication Specialist at European Committe of the Regions
International Affairs
Mid-Market
(501-1000 employees)
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"A great tool for Social Media monitoring reports"

What do you like best?

Its ability to translate the complex data into simple charts and graphs that are easy to understand and to present to the management.

What do you dislike?

The fact that It is not possible to present some figures in the forms of graphs, p.e. the rise of unique authors throughout a selected time period.

What problems are you solving with the product? What benefits have you realized?

Monitoring and analysing the performance of our Social Media content and seeing which influencers are sharing it and to which extent.

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Vice President
Public Relations and Communications
Small-Business
(11-50 employees)
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"Talkwalker alerts"

What do you like best?

Talkwalker alerts are an excellent way of keeping up with breaking news online.

I use this service to monitor client coverage in real-time by selecting the 'as it happens' function. For slower moving news, I select alerts for 'once a day' or 'once a week'.

This ensures I get client coverage as it's breaking online.

It's very easy to set up & edit your Talkwalker alerts at any time.

It's also a free service, which is welcome. Media monitoring services can be expensive.

What do you dislike?

You have to ensure the alerts don't go into your 'clutter' or 'junk' folders.

Also inevitably these alerts can pick up articles that aren't relevant to your client (especially if your client you're monitoring has a generic name).

What problems are you solving with the product? What benefits have you realized?

It enables me to keep track of breaking news as it happens on behalf of my clients.

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Senior Strategist
Marketing and Advertising
Mid-Market
(501-1000 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Innovative and polished with great customer support"

What do you like best?

The Analysis element of the service is powerful, quick and comprehensive enough to handle most standard media monitoring and analysis requirements. The global reach of the monitored sources makes the tool very strong in supporting clients with a worldwide brief. Turn to the IQ Apps and you unlock more analytics, more focus leading to more insight. The platform is fully customisable - build your own dashboards and automated reports to help cater to any reporting / output requirement. Go even further by plugging in your own data sources to help drive wholistic data handling in the same platform enabling users to draw parallels and correlation across multiple data sources - this is where TalkWalker stands apart from the competition, effectively working as a provider of a powerful business intelligence suite.

New innovative apps and widgets come online regularly to help with data interpretation and manipulation.

Customer support has been faultless. Fast responses from a knowledgeable account team inspire great confidence in the service.

What do you dislike?

The automated sentiment needs refining, but then automated sentiment is not an exact science. Tightening this would make for an even more compelling offer. The ability to manage projects within a user account could be more flexible, making more productive use of the data allowance available.

What problems are you solving with the product? What benefits have you realized?

Solved: Global media monitoring and analysis

Solved: Comprehensive daily alerting support for a client operating in 99 markets

Solved: Owned channel analytics on a brand and its competitors across 80 pages

Benefits: The ability to add seemingly disparate data sources to help draw deeper insight and intelligence for clients

Benefits: giving a complete joined-up presentation of multiple data points in one platform, breaking down operational silos

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Intelligence Analyst - Cybersecurity Service
Telecommunications
Enterprise
(10,001+ employees)
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"Excellent platform that keeps getting better."

What do you like best?

The wide variety of formats available to visualize our data, as well as all the options for exporting the data and graphs to office documents and directly onto websites, makes extracting the information we need in support of our decision making much simpler, reducing workloads and allowing the same number of analysts to cover larger topics.

We also love that they incorporate our feedback into their development roadmap meaning that issues we have with the platform don't usually last very long.

What do you dislike?

Changing/editing topics, filters and channels requires leaving the page you are working on. This disrupts your rhythm of work some times. This also means that the initial setup takes a little longer then necessary.

Recommendations to others considering the product:

Prior to settling on Talkwalker, we investigated and tried a large amount of competing tools. All were either significantly more expensive (for our use case) or offered much less flexibility.

We have found that not only has Talkwalker allowed us to replace our previous platform, we are now considering replacinng other tools also, which will translate into cost savings.

What problems are you solving with the product? What benefits have you realized?

We have achieved greater efficiency in our operational proceedures by using a graphics based interface compared to our previous model. This allows for faster reaction times and a greater understanding of the context surrounding what we are looking at.

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Small-Business
(11-50 employees)
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"Widespread monitoring tool with lots of features"

What do you like best?

Very easy setup of topics, fast support either via phone or mail, new features and releases every threee months, lots of results with good accuracy

What do you dislike?

crawling of historical data in social media channels is a bit tricky...

What problems are you solving with the product? What benefits have you realized?

Doing social media monitoring for lots of different customers.

Having an overview of own company´s reputation.

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Manager - Digital Intelligence
Marketing and Advertising
Enterprise
(1001-5000 employees)
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"Reasons I use Talkwalker"

What do you like best?

The reason I chose Talkwalker was because it offers the key metrics such as no. of Buzz, Potential Reach, Engagement and Sentiments for all social media platforms including Twitter, Facebook, Instagram and YouTube, unlike any other social media monitoring tool. We can of course then plot all these metrics against topics, themes, sources, channels, custom filters, demographics, geographic, devices, etc.

There are some features of Talkwalker which I find extremely useful

1. Search queries: I believe there are nearly 100 search query syntaxes that help us to slice and dice the data almost like how we want. I have used almost all, and they all are useful.

2. Custom Filters: We can use all the search queries to form custom filters. This help us to fetch the data which is already there in our main monitor (no need to create new monitor) and then plot all the metrics against the filter.

3. Smart themes: they've recently introduced this feature, and I am fond of it. With this feature, you can see the breakdown the result and metrics by People, emotions, brands/companies, and event without even setting a search query. There’s not great accuracy in it yet, but you get the view of who are the key people and brands mentioned in the buzz.

4. Devices: This is also a new feature they have introduced. With this, you can plot the results and metrics by mobile, tablet, desktop and bots. (really helpful).

5. Content type: You can also plot buzz by content types such as pictures, videos, links, and text. They have this inbuilt in the tool, and also you can get this data by building a query.

6. Channel analytics: this is really good, it offers all necessary metrics about channels you have set. You can set channels for all social media platforms.

7. I like the fact that they are constantly evolving and come up with new features time to time which are truly useful for their clients.

8. Their support team is extremely supportive. You don't have to wait for their response and solution for hours.

What do you dislike?

There are few things I think Talkwalker needs to improve

1. Sentiment analysis: they need work on sentiment analysis by adapting new technologies and ditching old school analysis methods.

2. Data sources: Talkwalker does not offer data from Forums sites and Tumblr. For this, you need to feed external links.

3. They also need to work on accuracy in geographic and demographic data.

Recommendations to others considering the product:

Study your requirement, have lot of questions and have a trial account.

What problems are you solving with the product? What benefits have you realized?

We, at Repucom, have been continuously working on marketing and consumer research in sports and entertainment industry across the globe. Having great and big social and digital data, we offer our clients intelligence on fan behavior in relations with right holders, sponsors and broadcasters.

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Founder & Director
Public Relations and Communications
Small-Business
(2-10 employees)
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"Instant business value through real-time social intelligence"

What do you like best?

it is an incredibly powerful and easy-to-use tool.

It’s worth also mentioning that their support is extremely helpful and for those who are uncertain about how to set up (and maximise) a Boolean search they are on hand to do it for you.

We’ve been incredibly impressed with how intuitive Talkwalker is to use, and their resources (Academy) have been hugely valuable. If you’re looking for a social media analytics tool then look no further, Talkwalker does what it says on the tin (and so much more!) and should be part of every marketer’s toolkit.

What do you dislike?

There isn't really anything to dislike - perhaps a little bit of a learning curve as it does just so much valuable stuff, but that's not really something to dislike!

Recommendations to others considering the product:

Their added value is in delivering excellent customer service - something lacking at many of their competitors.

What problems are you solving with the product? What benefits have you realized?

The ability to listen, analyse and react in real-time to what’s being said about our client's brand, customers, competitors and trends is vital in the ever growing digital space.

Added value, ROI being demonstrated more clearly, understanding industry trends and now being able to interpret them with context instead of just numbers and metrics.

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Enterprise
(10,001+ employees)
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"Why I use Talkwalker?"

What do you like best?

- Easy to use the query creation, the data visualizing and the alert system.

- Best customer support.

What do you dislike?

- Unfortunately, the automatic sentiment analysis is not accurate enough especially for the arabic language.

What problems are you solving with the product? What benefits have you realized?

Talkwalker helps us to track our company's mentions and to monitor a specific topics and the potential reputation crisis.

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U
Mid-Market
(51-200 employees)
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"For a free program, pretty thorough"

What do you like best?

The price is really unbeatable since it's free

What do you dislike?

Talkwalker doesn't always catch every piece that I need monitored, so I'll oftentimes have to search individual websites to find a piece that I secured

Recommendations to others considering the product:

I think that Google Alert can do a better job of tracking results, but the price for Talkwalker is unbeatable

What problems are you solving with the product? What benefits have you realized?

I'm helping to monitor coverage for my restaurant clients, and it helps me keep track of the pieces I've secured. It's helped me to achieve client media goals.

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CoFounder / Creative Director
Information Technology and Services
Small-Business
(2-10 employees)
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