Talk Waller is by far the most comprehensive service we found for social listening and crisis management. We no longer have to manually listen to social conversations and tracking crisis has never been easier. In fact, we even use this software to pitch new projects to our clients. Review collected by and hosted on G2.com.

We have yet to find a downside! Of course, the pricing is a bit high. But since we’re an agency it is more feasible split among clients. Review collected by and hosted on G2.com.

Easy to use, beautiful dashboards/charts, Quick Search tool is a game-changer, and the support from their team is exceptional (Charu Gupta in my case) Review collected by and hosted on G2.com.

One major con is the age data is not accurate and it gives a false picture of the data. Review collected by and hosted on G2.com.

- Wider Coverage

- Flexibility to apply filters

- Boolean filters capabilities

- Customer Support

- Account Management

- Strong Product focus Review collected by and hosted on G2.com.

- Limited / Capped Topic queries/ External link

- Poor UI on Command Centre Visualisation - Very Static. Review collected by and hosted on G2.com.

Data visualisation looks great and intuitive. Filter works great and allows for nice scaling of results. The versatility of the tool means you need to invest time in learning and getting used to it. It will in turn reward you nicely. We've also been getting good support from our Customer Success Manager, Charu. She delivers on action points agreed during our calls. There are sales talks from time to time but they're done in the context of our discussion and with good intention. Review collected by and hosted on G2.com.

Social reach data (even for own Pages) is not true reach, but potential based on number of followers, but this could be due to API limitation. Review collected by and hosted on G2.com.

Talkwalker offers access to a huge variety of data sources and provides a lot of innovative functionality for social listening such as an AI engine that allow us to classify our data The developers constantly improve the user experience and data analysis by frequently adding new features. Review collected by and hosted on G2.com.

Even after using the tool for almost a year I'm still not fully convinced by the demographic information that Talkwalker provides. The amount of information is fairly basic and the more interesting pieces of information mostly come from Twitter and Instagram. Furthermore, there is still limited access to eastern Social Media sites but they are keen on adding more platforms. Review collected by and hosted on G2.com.

Reporting of one's own brand mentions and reviews online, as well as specifically on review portals, works very well. Review collected by and hosted on G2.com.

The reporting for one's own social channels and Google Ads unfortunately does not allow for the evaluation of ad accounts and individual campaigns. Review collected by and hosted on G2.com.

The tool has a wide range of social media metrics Review collected by and hosted on G2.com.

The App sometimes loads slowly, especially during login Review collected by and hosted on G2.com.

The high number of filters that allows for quite precise configuration; the ability to crawl different platforms/media on the same subject; regular updates to offer a tool capable of making the most of the data; the consideration of feedback by the Talkwalker teams to evolve the platform. Review collected by and hosted on G2.com.

The lack of flexibility in how to order the results (possibility to group them into different selections, etc.); the cumbersome process of modifying reports (having to modify each widget one by one); the lack of transparency on non-crawled sources; the errors observed in sentiment attribution. Review collected by and hosted on G2.com.

It's easy to use for all levels (entry to advanced) and serves the needs of our range of global clients. As a Talkwalker power user, it's important for me to have a range of functionality, as this has allowed me to find new and interesting approaches to answering client questions.

As someone who's used quite a few tools on the market, Talkwalker is the one that left me with the fewest questions asking 'it would be great if they had that' as they have so much functionality and have clearly built this with an analyst in mind as opposed to features that just look/sound 'cool' in theory. Also, there are several things I am yet to use, but great to know capabilities are there when we have a suitable use case and continuously adding new features. Review collected by and hosted on G2.com.

That search results are not infinite and instead capped, but this is a limitation on most tools on the market. Review collected by and hosted on G2.com.

I like to have lots of different types of data. You can easily compare your requests. Your reports can be personalized and send directly via email. And there is excellent integration with Hootsuite. You can also use the influencer detection tool to identify accounts to target in your paid campaign, especially with Twitter. Review collected by and hosted on G2.com.

Perhaps it takes a little bit of time to set up your account at the beginning. But if you want something perfect you need to do it :) There are lots of available data in the platform so you have to be careful to use just only what you need and not be distracted by all the others. Review collected by and hosted on G2.com.