easy to split up between sales and support so the right person handles the call Review collected by and hosted on G2.com.

can be slow to ring out especially when forwarding numbers Review collected by and hosted on G2.com.

The customer service is excellent. They have been patient over many sessions in order to customize the service to suit our needs. Review collected by and hosted on G2.com.

So far, I cannot think of any, except that perhaps you are dependent on the quality of your own phone to support the service. Review collected by and hosted on G2.com.

TalkRoute's customer service was very responsive for me, yet low-key just the way I like it! To be honest, I didn't need much from support. The platform out of the box did most everything I needed. The one complex "architecting" of my phone system that I wanted to do was supported well, and Talkroute provided me with an alternative solution to help me meet my expectation (and they reconfigured everything for me), with a promise to develop my requested feature too! Plus, their willingness to "remedy the situation" was freely given, which made me feel appreciated as a customer.

Key points:

1. Super-affordable

2. All-inclusive (fair-usage) pricing

3. Easy to use interface

4. Brilliant customer and billing support Review collected by and hosted on G2.com.

Nothing to dislike really... I do have a wish list of features, but as a starting platform, I have everything I need today to operate my businesses smoothly and efficiently. The things that I would like to have included:

1. Multiple call menus that can individually be assigned to each phone number attached to an account, or

2. A way to log in and switch between multiple accounts

3. An automated text to speech conversion tool with natural sounding voice (and an optional music overlay) to expedite the creation of menus and recordings - that would be so cool and handy to have!

I haven't yet configured voicemail to e-mail transcripts, but I'm looking forward to having the feature channeling opportunities towards me! Also, I think the phone numbers are "textable", so I'm keen to find out what that is and how I can make it work for me as well!

Plus, my phone numbers are really, REALLY cool! :) Review collected by and hosted on G2.com.

The user interface is seamless and the price points are great for the entry level needs. They give you all the premium features that the competition is selling. The call stacking is another area that I love. It is something that is not available in the industry for such a price. I really appreciate the thoughtfulness of the team to create such a tool. Review collected by and hosted on G2.com.

I have not been able to receive calls directly on the app. The call is always routed through the phone numbers that I have included. When will the app be able to receive calls too? Review collected by and hosted on G2.com.

My staff and I are in constant contact with our clients and it has always been a struggle to keep personal numbers private. Our solution prior to using talkroute was to carry two phones which was very inconvenient. Now I can simply launch the talkroute app and speak with my clients via text or voice with our office number. This has eliminated the need for my second phone and I can run everything from my personal iPhone. Review collected by and hosted on G2.com.

There currently isn’t support for faxing and it would be nice to move our fax line to talkroute so we can completely cut the cord with our phone company. I have been told faxing is coming later this year. Review collected by and hosted on G2.com.

First and foremost, as a NPO, you are always very budget conscious and pricing can really dictate whether or not your organization will be able to utilize a particular product or service, regardless of how great it is or not.

We knew we wanted to avoid purely VoIP based services due to poor call quality concerns but I also knew that the VoIP alternatives out there are usually much more expensive. I was pleasantly surprised to discover talkroute and their extremely reasonable pricing. Not only was the base pricing very fair but they gave our NPO an additional 20% off of our monthly plan.

The features and service is great but the fact that they seem to understand the financial needs of most small NPOs is my primary reason for going with talkroute and recommending them to all of my colleagues. Review collected by and hosted on G2.com.

I would really like to see call recording added to this service. I have been told that it is coming this year and it would be extremely beneficial so that we can go back and review how our staff is interacting with our callers.

We host a prayer call-in number with talkroute and being able to review those calls would be very helpful to ensure we are providing the best care possible. Review collected by and hosted on G2.com.

This solution is quick and simply to use. We selected a number and had the entire account setup in less than an hour. The mobile app is great. I really love being being able to make outgoing calls and send text messages from our business number. There are tons of great features available that I’m admittedly not using right now because I’m still very small but it’s nice know they are there for when my company grows. Review collected by and hosted on G2.com.

I run more than one business and it would be nice if you could easily jump between several accounts on the mobile app. I brought this concern up to their support and they were very understanding and also said it is something that they are working on. So I’m looking forward to that update. Review collected by and hosted on G2.com.

If you are managing property listings, this service is an absolute life saver. We now have a single phone number and provide extension codes for each of our properties. When a prospective buyer sees a property they like, the just call our number and enter the code and immediately get property details and can even stay on the line to speak with one of our buyer specialists that is assigned to that property. I can’t say enough about how awesome this solution has been for our small office. Oh and the pricing is extremely reasonable. I was expecting hidden fees and taxes but I’m happy to report we have seen none of those. Review collected by and hosted on G2.com.

So far it has worked perfectly. I would like to see call recording added as they don’t offer it right now. Review collected by and hosted on G2.com.

Talkroute's first use was to increase call deflection, as phone call inquiries are the most expensive to handle. Setting up a menu structure which could play recorded scripts answering common questions, helpful to reduce # of basic inquiries. Review collected by and hosted on G2.com.

At least here in Canada, I've had difficulty in getting the text message features to work properly. Review collected by and hosted on G2.com.

Our newfound freedom. For years my team and I have been prisoners at our desks stuck answering calls on old school desk phones. Now that we made the switch to Talkroute we run everything from our smartphones and far more efficiently. Now I can follow up with my clients while on the go. Priceless. Review collected by and hosted on G2.com.

I know faxing is old news but we still use it when dealing with some of our partners. It would be great to see inbound and outbound faxing added in the future. Review collected by and hosted on G2.com.