--- title: Talkroute Reviews meta_title: 'Talkroute Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Talkroute works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 44 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Talkroute Reviews **Vendor:** Talkroute **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 44 ## About Talkroute Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. ## Talkroute Pros & Cons **What users like:** - Users find Talkroute to be **easy to use** , offering a streamlined experience with essential features and no clutter. (11 reviews) - Users value the **easy setup** of Talkroute, enabling quick configuration and seamless remote communication. (10 reviews) - Users praise the **quick setup** of Talkroute, enabling seamless call management and convenience for agents everywhere. (9 reviews) - Users praise the **responsive and knowledgeable customer support** from Talkroute, ensuring quick and effective assistance. (6 reviews) - Users value the **essential and straightforward features** of Talkroute, appreciating the lack of unnecessary extras. (6 reviews) - Reliability (6 reviews) - Users appreciate the **straightforward setup** of Talkroute, finding it easy to manage and effective for their needs. (6 reviews) - Users love the **unlimited calling and built-in features** of Talkroute, appreciating its ease of management and cost efficiency. (5 reviews) - Call Quality (5 reviews) - Intuitive (4 reviews) **What users dislike:** - Users find the **limited options** for customization, especially in call flows and reporting, to be frustrating. (3 reviews) - Users experience **performance issues** with Talkroute, including slow loading times and lagging notifications across devices. (3 reviews) - Users find the **reporting inadequate** , wishing for more detailed options to enhance call tracking experience. (3 reviews) - Users find the **reporting inadequate** , wishing for more detail to enhance their overall experience with Talkroute. (2 reviews) - Users desire more **integration options** with CRM tools like HubSpot to enhance Talkroute's functionality. (2 reviews) - Users experience occasional **lagging issues** with the Talkroute app, affecting loading times and screen sharing performance. (2 reviews) - Limited Customization (2 reviews) - Slow Loading (2 reviews) - Call Issues (1 reviews) - Connection Issues (1 reviews) ## Talkroute Reviews ### 1. Talkroute Makes Business Calling Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Plassot H. | Cutomer Operration Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Talkroute?** What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort. The mobile app has been reliable for me, and notifications come through promptly. It’s also easy to track missed calls and follow up without delay. I especially like that everyone can use their own phones while still showing up under a single business number. **What do you dislike about Talkroute?** The desktop app occasionally takes a little while to load. **What problems is Talkroute solving and how is that benefiting you?** Talkroute gives us a centralized phone system without having to invest in expensive equipment. It’s helped us respond more quickly and present a more organized, professional experience to customers. Overall, it has made our communication much easier to manage and keep on track. ### 2. Switched from Grasshopper and felt the difference right away **Rating:** 5.0/5.0 stars **Reviewed by:** Nelly C. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Talkroute?** We used grasshopper before. The call quality in Talkroute is much better than hat we used before. The setup structure is very easy. Now I set up a call menu in just ten minutes. Everything feels straightforward and not confusing. In Talkroute there is no chunkiness which we felt in grasshopper. **What do you dislike about Talkroute?** I would appreciate having additional options for call tracking and reporting. **What problems is Talkroute solving and how is that benefiting you?** Previously, we struggled with dropped calls and slow responses from support. Since switching to talkroute, our calls have become reliable, and customers are always able to reach me. This has made a positive difference for our business. ### 3. Best phone system for real estate **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna R. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Talkroute?** It just works. No complicated setup and no clunky software. I’ve tried other phone systems before that felt bloated or unreliable, but Talkroute is clean, fast, and dependable. That’s important when clients expect quick responses. **What do you dislike about Talkroute?** Not a big issue, but I’d love to see a dark mode option in the dashboard. **What problems is Talkroute solving and how is that benefiting you?** As a real estate agent, I’m constantly on the move, whether it’s for showings, open houses, or client meetings. My team and I were looking for a seamless solution to manage our business calls without the need for additional hardware. Talkroute provided exactly what we needed right away. Now, no matter where we are, we come across as professional and unified, which has really helped build trust with our clients. ### 4. Effortless Setup and Seamless Remote Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Karthikeyan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Talkroute?** We quickly configured the call routes and extensions without needing to invest in any hardware. Our remote staff can now answer calls seamlessly on their laptops and phones. **What do you dislike about Talkroute?** A darker theme option would be a welcome addition, especially for those long admin sessions. **What problems is Talkroute solving and how is that benefiting you?** It replaced our previously scattered phone setup with a single virtual system, which has improved our responsiveness to customer outreach. ### 5. Easy Call Pickup Anywhere with Minimal Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Franco J. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Talkroute?** Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage. **What do you dislike about Talkroute?** Mobile notifications sometimes lag, especially when I switch between networks. **What problems is Talkroute solving and how is that benefiting you?** This lets our remote agents stay on calls without needing a VPN or desk phones. ### 6. Customer service is actually helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Event Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Talkroute?** The support team is responsive and knowledgeable. I had a question during setup and got a clear, friendly answer right away, no runaround or long wait. **What do you dislike about Talkroute?** Honestly, I have no significant complaints at this point. Everything has been running smoothly. **What problems is Talkroute solving and how is that benefiting you?** Initially, I was concerned about switching systems and potentially losing calls in the process. However, Talkroute ensured a smooth transition. Their team assisted me with porting my number and setting everything up efficiently. ### 7. Packed with Useful Features **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Real Estate Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Talkroute?** Text messaging, call routing, voicemail to email and custom greetings, everything is built-in and easy to set up. It’s a great all in one solution **What do you dislike about Talkroute?** Sometimes i wish there were more analytics tools for tracking call volume over time great if they add it. **What problems is Talkroute solving and how is that benefiting you?** I dont need multiple services for phone, SMS and routing. Talkroute handles it all brilliantly. ### 8. Excellent Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran g. | Lead Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkroute?** The onboarding process was smooth, and the support team guided me every step of the way. I was up and running in less than an hour. **What do you dislike about Talkroute?** The reporting could be a little more detailed, but it’s not a deal breaker **What problems is Talkroute solving and how is that benefiting you?** It gives my business a professional phone system without expensive hardware. My team can answer calls remotely, which makes us more responsive to customers. ## Talkroute Discussions - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [View Talkroute pricing details and edition comparison](https://www.g2.com/products/talkroute/reviews?filters%5Bsentiment_snippet%5D=1145295&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A32%3A40+-0500&secure%5Bsession_id%5D=0ae2b514-896a-4b74-aabc-aec9ca5a54e1&secure%5Btoken%5D=7a1171a4749c06d9d0063995a685c11ce788958de3fa5af2a55f1c1847a1572e&format=llm_user) ## Talkroute Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Instant Messaging - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Talkroute Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)