What attracts me most about Talkdesk is the product itself and how easy it is to use. Review collected by and hosted on G2.com.

Perhaps what I like the least is the marketing system in Spain. Review collected by and hosted on G2.com.

I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports. Review collected by and hosted on G2.com.

Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users. Review collected by and hosted on G2.com.

The overview of the calls that are in que and the waiting time . Also the status you are in is very handy Review collected by and hosted on G2.com.

Dashboard can be more compact , option to pick up call via headset . Review collected by and hosted on G2.com.

Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers.

Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities. Review collected by and hosted on G2.com.

I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system. Review collected by and hosted on G2.com.

It calls every number around the world and it's easy to use Review collected by and hosted on G2.com.

It takes a long time to log-in and updates that I cannot see the utility of Review collected by and hosted on G2.com.

I like the AI notes for when I'm busy on a long call and may not have kept all the key parts of the call Review collected by and hosted on G2.com.

after so many cases it starts to slow down. Review collected by and hosted on G2.com.

What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away.

Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart. Review collected by and hosted on G2.com.

There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up. Review collected by and hosted on G2.com.

I really like it because it's very easy to use daily. Review collected by and hosted on G2.com.

When I start it in the morning it takes some time to load and I have to refresh it several times. Review collected by and hosted on G2.com.

At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool. Review collected by and hosted on G2.com.

Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered:

Integration Problems

Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome.

Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity.

Workflow & Status Issues

The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks.

There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress.

Connectivity & Audio Quality

Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns.

These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical. Review collected by and hosted on G2.com.

When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful. Review collected by and hosted on G2.com.

We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company. Review collected by and hosted on G2.com.