--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2567 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2567 scale: '5' date_modified: '2026-08-06' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,567 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talk desk review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** As Customer Service Agent, stable and clear connection is key and I think it has one. **What do you dislike about Talkdesk?** All good, doesnt have much to say, pretty solid **What problems is Talkdesk solving and how is that benefiting you?** As we rely on the queue and info, i think it gives us enough **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to hear that you find Talkdesk to be solid and reliable. ### 2. Great teamwork **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Talkdesk?** The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues. **What do you dislike about Talkdesk?** The WFM product isn't my favorite, but it gets the job done. **What problems is Talkdesk solving and how is that benefiting you?** Call routing, voice authentication, virtual holds (callbacks), Full automated telephone banking system, live chat, SMS surveys. Tons of efficiencies gained! **Official Response from Aunalisa Arellano:** > Thanks so much for taking the time to review Talkdesk! We are thrilled to hear our support team is prompt and easy to work with. We are continually working to improve Talkdesk and have noted your feedback on WFM. ### 3. Regular. **Rating:** 3.5/5.0 stars **Reviewed by:** Yesenia Ximena O. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2024 **What do you like best about Talkdesk?** allows viewing information in real time, and is very easy to handle. **What do you dislike about Talkdesk?** It requires a very high internet connection. You have to pay so that an international number doesn't appear to the doctors when they are called. **What problems is Talkdesk solving and how is that benefiting you?** Optimize call management times, making the workday of the advisors more productive. ### 4. Talkdesk review after two years of usage **Rating:** 4.5/5.0 stars **Reviewed by:** Isabel P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Talkdesk?** Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue. **What do you dislike about Talkdesk?** I have no experience with any problem and bug that make me dislike Talkdesk. Some loading issues has happen, but it is not a major problem for us. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has its customized features and tools that is specialized for retail industry. We use the AI powered report and analysis to create a customer base that is loyal to our brands thru amazing customer service. ### 5. Satisfied with the outcome of this platform **Rating:** 4.5/5.0 stars **Reviewed by:** Katty S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Talkdesk?** Talkdesk can combines all the support comminication channel into one management, which has make it easy for customer to connect and reach us. Integration with Slack help to simply communication between agents and peers into solving customer issues. Overall, Talkdesk is easy to operate and to installed. **What do you dislike about Talkdesk?** Nothing to dislike about Talkdesk. We have some issues on the first experience, but the community and documentation helps us navigating the problems. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk provides us with an easy system that we can monitors and track every module in customer support system in one dashboard panel. The AI assistance has automate many of the daily task and reduce work burden for our support agent. ### 6. All good so far **Rating:** 3.5/5.0 stars **Reviewed by:** Sean C. | Head of CRM, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Talkdesk?** The team have been great understanding our needs, lot's off opportunity for improvement **What do you dislike about Talkdesk?** It's hard moving to the next level up, quite expensive and needs customisation. The team have been great at showing us what it can do **What problems is Talkdesk solving and how is that benefiting you?** Inbound calls, but in the future call diagnostics ### 7. Remarkable contact center platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jodie R. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Talkdesk?** Talkdesk enable us to achieve our objective in customer support. We want an advance tools but simple enough to operate by our employees and agents. We also connect the platform with Zendesk to manage all the support tickets . Fast installation process is what make Talkdesk the leading software for it niche. **What do you dislike about Talkdesk?** Nothing is least helpful in here. We have tried all the tools and features. Everything has working perfectly and returning the maxium result for us. **What problems is Talkdesk solving and how is that benefiting you?** Instant messaging and automated insights that emoployess can access from the Talkdesk dashboard has increase our collaboration effectiveness. Agent can solves problem quickly as they now can communicate easily using the group chat. ### 8. Easy management for call center **Rating:** 4.5/5.0 stars **Reviewed by:** Reece V. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Talkdesk?** Talkdesk is an easy call center application that has all what we need for managing customer service. The automatic call distributor help user to be able to connect with our agent quickly. Integration with Zendesk alllow us to manage digital support ticket and the process to implement it is easy. **What do you dislike about Talkdesk?** There is not least helpful subject with Talkdesk. All tools has it own importance to make our call center easy for daily use. We had no issues with Talkdesk for now. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk manage all the call and categorized each call charecteristic. It has make the management of all the call easy and produce an extensive weekly report for our audits. ### 9. Talkdesk for a small to medium call centre **Rating:** 3.0/5.0 stars **Reviewed by:** tom e. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Talkdesk?** IVR Studio is very easy to use and business-friendly for basic functionality, platform is stable with very little down time. Has some great features that have the ability to do a lot but you need the right resources internally to make it happen. A specialist would get a lot out of the system. **What do you dislike about Talkdesk?** Reporting is very basic in terms of line by line data, need to be able to work with that data to get any insights. Some of the tools introduced are over complicated with little to no impact on businesses. Dialling system has limited visability on customer journey. **What problems is Talkdesk solving and how is that benefiting you?** Helps to bring what was previosuly a skilled IT person to make quick changes, its now a more business friendly tool more people have the ability to change. ### 10. Amazing platform to manage digital customer support service **Rating:** 4.5/5.0 stars **Reviewed by:** Scott D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Talkdesk?** It is easy to record support calls from customer by using Talkdesk. The sound quality is high which help to hear and understand the conversation better. Combining customer online and offline eperience is easy to implemented and we have an excellent outcome from it. **What do you dislike about Talkdesk?** I have no bad experience with Talkdesk. We manage to improve and better govern our customer support experience after integrate this platform with our business. **What problems is Talkdesk solving and how is that benefiting you?** Best benefits that we realize after deploying Talkdesk is with customer satisfaction and experience has increased. We get many reviews that indicate our customer are now able to connect can interact with us easier that before. ### 11. Easy to use with updated look **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I like the look and it's easy to navigate **What do you dislike about Talkdesk?** Sometimes it is unresponsive and you are unable to change status. **What problems is Talkdesk solving and how is that benefiting you?** I am unaware of which issures are in resolution. **Official Response from Aunalisa Arellano:** > We're pleased to hear that you find Talkdesk easy to use and like the updated look. We apologize for any issues you've experienced with unresponsiveness and changing status. Our team is dedicated to addressing technical issues and improving performance. If you encounter any further problems, please reach out to our support team for prompt assistance. ### 12. 10/10 Service **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio V. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Talkdesk?** What i like the most fromTalkdesk is that is cloud based and that allows for easy deploymentand scalability, reducing the extenisve on-premises infrastructure and maintanance. **What do you dislike about Talkdesk?** What I dislike is the pricing, some collegues may find Talkdeskpricing structure to be on the higher side compared to the other contact center solutions, especially for small business with a limited budget. **What problems is Talkdesk solving and how is that benefiting you?** It has been solving our customer experince,Talkdesk is helping us deliver a better customer service experince by providing tools for efficienct communication and issue resolution in multiple channels.It enables agents to access customers information easyly reducing the need for customers to repeat the information and improving overall satisfaction. The great benefit we also receive is real time monitoring and supervision, Supervisors can monitor agents activities in real time, providing them with the oportunity to offer assiatnce or coaching to agents as needed. ### 13. Functionality of Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Talkdesk?** As in my team's role it is used daily, as a TL I can integrate with our CRM, it is possible to easily track the calls made by each agent and even review their airtime, being able to later listen to the call recordings for audit purposes. **What do you dislike about Talkdesk?** That at this moment I cannot connect to the live call. **What problems is Talkdesk solving and how is that benefiting you?** It helps us optimize the marking times of the consultants, we can easily generate the classification of the calls made and they are recorded in our CRM which is integrated (Hubspot). ### 14. Amazing AI assistant for customer support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Frank T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Talkdesk?** Talkdesk has a features that is suitable for automating all of our customer support needs. It has make it easy to install and deploy this platform with our business system and tracking all activity within the customer support platform. **What do you dislike about Talkdesk?** Nothing to dislike about Talkdesk. We had great support from the developer team in installing and integrate software that we use for our daily tasks. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk as our main caller center management has many advantage and benefits. One of it is are with compliance automation that monitors network status and preventing the network downtime that will affecting our daily business tasks. ### 15. Call center solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Bonnie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Talkdesk?** Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy. **What do you dislike about Talkdesk?** No dislike with this awesome platform. We have use TalkDesk daily for over two years and has nothing but satisfaction with their service and excellency. **What problems is Talkdesk solving and how is that benefiting you?** Using the self-serving virtual agent has many benefits for us. Users can use the live chat to check and get information by themself and get the info immediately without having to connect with our personnel or agent. ### 16. You will be happy with Talkdesk! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Talkdesk?** I love the customer support provided by Talkdesk. You will actually get connected with a live person who will look into your issue or question and provide support right away. **What do you dislike about Talkdesk?** One downside about Talkdesk is the AI Model for call transcription - it seems to provide the wrong Language & poor results. **What problems is Talkdesk solving and how is that benefiting you?** We enjoy the trascribing of phone calls when it works, it helps. The reporting is nice too. ### 17. Great experience working with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Toby W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Talkdesk?** Easy and fast installation into our system is what make Talkdesk is likeable. Every contact center problem is able to be solved by this platform using its numerous integration option. The self-service AI channel help customer find information 24/7 using the live chat bot. **What do you dislike about Talkdesk?** I have no dislike about Talkdesk. Easy and fun to use daily. We have improve customer satisfaction in our customer support service after using this platform. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is giving our customer 24/7 support assistant by using the AI powered live chat channel. Customer can connect with the bot and find information or inquiry that they want. ### 18. Quick solution for call center problem **Rating:** 4.5/5.0 stars **Reviewed by:** Imogen R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Talkdesk?** Talkdesk is easy to operate and implement because they has a good call center features that is helping our agent to access the data and information they need quickly. Accurate information that we recall from plaform like Shopify can be access using the Integration connector. **What do you dislike about Talkdesk?** I have no dislike regarding Talkdesk. We manage to get all we want from this platform and has using it as our daily customer sevice manager. **What problems is Talkdesk solving and how is that benefiting you?** Monitoring agent performance and effectiveness can be view from the dashboard insights. It will display all the activity and how busy each agents is in responding to customers inquiry. ### 19. Modern customer support service **Rating:** 4.5/5.0 stars **Reviewed by:** Brandon R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Talkdesk?** I like that Talkdesk has make our customer support service easy to operate with its modern features. The appconnect tools that integarate software like Slack make the data synchronization effective and easy to implement. Daily usage has no issue with Talkdesk. **What do you dislike about Talkdesk?** Talkdesk has helped solving issues with our customer contact center problem. We have no dislike with this platform and satisfied with the outcome. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk give all the ability that our business need to serve and managing customer support and request. All the tools is staightforward in its usage and no need complex workflow to solving simple issue. ### 20. Stable, effective and fun to use **Rating:** 4.5/5.0 stars **Reviewed by:** Charles L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Talkdesk?** The best of Talkdesk are with its rich-features and fast implementation that make customer support easy to handle. Nothing is too complicated and easy to operate by our agents. Other than that, integration with Microsoft Team help our agents coordinating better. **What do you dislike about Talkdesk?** No dislike. We have explore and using all features that Talkdesk is providing and is happy with all the outcome that each tools can generate. Great result so far. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has component that make the insight visibility of our customer support platform performance. We also can monitor agents effectiveness in supporting our customer support tickets. ### 21. Simple and Easy to integrate with Zendesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** I like Talkdesk's intuitive interface, robust analytics, and seamless integration with Zendesk **What do you dislike about Talkdesk?** Limited customization options within the application. **What problems is Talkdesk solving and how is that benefiting you?** Phone support for our customers **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is solving your phone support needs for your customers. We value your feedback on customization options and will strive to provide more flexibility in the future. ### 22. Powerful, but sometimes a pain **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Talkdesk?** Most of the management (call routing, reporting, admin settings) are all easy to use. Call Trees are powerful and useful. **What do you dislike about Talkdesk?** Their support is disappointing and frustrating since they dropped their dedicated account managers. There's always another feature or something being pushed and it always seems to be for an additional fee. Their mobile app has quality issues, and doesn't provide push notifications for simple things like new incoming SMS messages. **What problems is Talkdesk solving and how is that benefiting you?** We maintain over 100 phone numbers routing to internal and external users. Managing who can make and take calls from each number is daunting but possible through their tools. The support of omnichannel communication is useful too, even if it's still underdeveloped and often frustrating to use. ### 23. TalkDesk help in contact center management **Rating:** 4.5/5.0 stars **Reviewed by:** William C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Talkdesk?** Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation. **What do you dislike about Talkdesk?** I have nothing that I dislike with Talkdesk. We have an enjoyable experience especially when their support team is always there to help with our configuration. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solved our issues with call center infrastructure and customer knowledge data. All the data is stored on the cloud storage that we can add on from various of service gthat Talkdesk providing. ### 24. Easy and user-friendly call center dashboard management **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about Talkdesk?** Talkdesk has an comprehensive features and tools that make the process of customer support workflow implementation easy and simple to operate. Easy Integration with Dynamics 365 has optimizing our agents productivity and improve performance. **What do you dislike about Talkdesk?** I have no bad experience or things to dislike about Talkdesk. With almost three years of experience with this platform, we are perfectly happy with the outcome. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is more than a call center infrastructure management platform, but has also give a boost in our employee collaboration and communication. It has make our daily assigment and task easy to manage. ### 25. Easy adaptation for a customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy D. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Talkdesk?** The best features of Talkdesk is its AI omnichannel engagement that make it easy for support agent to manage different communciation channel at the same time. Agent has a better insight on data and make it easy for them to implement integration with ecommerce data. **What do you dislike about Talkdesk?** No hate or dislike with Talkdesk. Their customer service helped us along the installation and configuration of the platform with our business software. **What problems is Talkdesk solving and how is that benefiting you?** Things that benefits us after Talkdesk are with the efficient agents productivity. Agent now can have access and information to help customer solve their problem and issues easier. ### 26. TalkDesk is flexible and easy to use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** I do like that TalkDesk is so customizable. I have the ability to adapt it to my teams needs. **What do you dislike about Talkdesk?** I do want a few more options. I would like to be able to control the options presented to customers and when. **What problems is Talkdesk solving and how is that benefiting you?** My employees work remote and Talkdesk helps us address our customers while keeping employees remote. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping your remote team address customer needs. Your feedback about wanting more control over the options presented to customers is valuable to us, and we're continuously working on enhancing our platform to provide additional customization options. Thank you for sharing your experience. ### 27. Good Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Talkdesk?** One of the things that attracted us to Talkdesk was the ability for us to use our IT team to develop our use of the solution over time, without the need for expensive PS work. Talkdesk has a good range of features and is very user-friendly for front-line agents. The support has also been excellent so far. **What do you dislike about Talkdesk?** Implementation wasn't quite as smooth as we hoped, although the rarely are **What problems is Talkdesk solving and how is that benefiting you?** We are just getting started with the AI aspects of Talkdesk and the benefits it can bring us with intelligent routing. We also plan to integrate digital channels to make use of the omnichannel capabilities ### 28. Outstanding platform to solves contact center problems **Rating:** 4.5/5.0 stars **Reviewed by:** Rhys L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Talkdesk?** Talkdesk make customer support platform convenience and easy to work with. The self service authentication process accelerate identity validation by using voice biometrics. They also support appsconnect with Slack and ServiceNow for fast data implementation. **What do you dislike about Talkdesk?** We use Talkdesk daily and found no flaw with the system. This applicationhas providing all the tools that we need to sucessfully managing a call center. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves security issues that we had with our previous payment processor. Customer credit card details that they provide on the phone call will be filtered and not be sent to the agent. ### 29. Digital customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Talkdesk?** Talkdesk helps us to connect and serving customers need easily. All features to manage the communication channel like call recorder and email management is easy to install. We shares experience and solutions with peers on the community especially with the integration that best to added with the platform. **What do you dislike about Talkdesk?** No dislike for Talkdesk. Great experience and result after deploying this platform with our ecommerce platform and sales software. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk help solving issues of managing customer support call. We have grown efficiency in customer experience and satisfaction with the after sales service. ### 30. Beneficial for our customer support agents **Rating:** 4.5/5.0 stars **Reviewed by:** Dick T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Talkdesk?** Talkdesk is flexible platform that is easy to connect and integrate third-party software like ServiceNow connector. The real-time dashboard help us to analyzed our customer support situation and execute actions needed at the time. **What do you dislike about Talkdesk?** No disike and least likeable features about Talkdesk. We have tried and used all the tools and finds nothing that is terrible about this platfor. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk real-time analytical data and infromation helps our customer support agents to performe better in interaction with customers. We cater all customers need and turn dissatisfaction into satisfaction experience. ### 31. Talkdesk grew with me as my team grew! **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Talkdesk?** Ease of reporting, live monitoring, studioflows - covers my company's emergency line needs 7 days a week! **What do you dislike about Talkdesk?** Can be a bit lenghty to get customer service to respond but they always get the issue resolved. **What problems is Talkdesk solving and how is that benefiting you?** Able to accurately run individualized and group reports to gather data - extremely helpful in finding the peak hours needing coverage and the dispositions allowed us to track percentages for call types to strengthen skill sets ### 32. Talkdesk review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Talkdesk?** I like the format and the way it is designed should be for optimum experience. **What do you dislike about Talkdesk?** It is not user friendly and the consistency in errors is more constant than the reliability. **What problems is Talkdesk solving and how is that benefiting you?** We only are allowed the basic version of talkdesk and that is not optimal for our needs. As a team, we do wonder if we were given the full use of what Talkdesk has to offer if it would be more beneficial. However, this version does not lend itself to ease of our purposes. It's difficult to filter through contacts, the filter system as a whole is lacking and does not make running reports beneficial. ### 33. I have incurred challenges with our transition to TalkDesk but they are willing to listen **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Talkdesk?** TalkDesk offers a state of the art incoming and outgoing phone channel experience. Calls route correctly and can be dispostioned with little effort. Reporting for queue calls is accurate and detailed. **What do you dislike about Talkdesk?** TalkDesk support interactions have been the most challenging part of the experience so far. We have had some open tickets that have not been solved in several months but TalkDesk has let us know that they are still working towards a solution. Email reporting and routing have been challenging as well. **What problems is Talkdesk solving and how is that benefiting you?** Cloud based solution has been a positive change from our previous platform. ### 34. Great platform for a call center **Rating:** 4.5/5.0 stars **Reviewed by:** Hayden S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Talkdesk?** Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available. **What do you dislike about Talkdesk?** Integrated service for collaboration between agents and employee isn't easy to setup. That is the only real issues that we had with Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk give seamless connection with Microsoft Team that we use for collabroation and quick communication medium. It has improve our collaboration and able to parsing information quicker. ### 35. Talkdesk - From an IT Support Engineer's perspective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Talkdesk?** Almost completely hands-off after the user's profile is configured **What do you dislike about Talkdesk?** There are sometimes delays in working with their Tech Support as they are in different geographic areas and time zones **What problems is Talkdesk solving and how is that benefiting you?** Remote management of agents globally is virtually seamless **Official Response from Aunalisa Arellano:** > Thank you so much for taking the time to review Talkdesk! We are thrilled to hear that the platform is supporting your remote work operations. ### 36. Amazing and impactful call center management system **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline C. | Senior Account Executive, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Talkdesk?** Its automatic call distributor facilitates swift connections between customers and agents. **What do you dislike about Talkdesk?** There was no least feature, everything has been helpful so far. **What problems is Talkdesk solving and how is that benefiting you?** Efficient handling of digital support tickets improved sales response time and activity transparency. ### 37. A reliable VoIP service. **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Talkdesk?** Being able to track connected users and their status at all times is very useful for me. Its usage is simple and intuitive, suitable for daily use. The support team's response is very quick. **What do you dislike about Talkdesk?** The shift rotation generator could be greatly improved. **What problems is Talkdesk solving and how is that benefiting you?** Call management by multiple agents depending on the origin of each call. ### 38. Over complicated, glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Jaimi R. | Customer Care Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Talkdesk?** The phone operating system is great, very organized. We use it for all of our daily customer interactions. **What do you dislike about Talkdesk?** There are many glitches with this program and we often have to log out/back in to resolve them. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is designed to link all customer interactions under one contact, which has been helpful when reviewing their history with us. ### 39. Talkdesk - Cons and pros **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** Comprehensive Features ,Reliability and the Intuitive Interface **What do you dislike about Talkdesk?** there are features that could be good to implement,there are some delays in customer support **What problems is Talkdesk solving and how is that benefiting you?** Is way better regarding calling customers **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's comprehensive features, reliability, and intuitive interface. We're constantly working to improve our platform, so we appreciate your feedback on features and customer support delays. ### 40. Recommended reporting tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paula d. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Talkdesk?** Talkdesk is a highly recommended tool, with which you can communicate by telephone with customers, as well as perform a wide range of call follow-ups and reports to take into account and have a continuous improvement of the service provided. **What do you dislike about Talkdesk?** Some wireless headsets do not allow you to answer calls if you are not in front of the computer. **What problems is Talkdesk solving and how is that benefiting you?** It is very useful to be able to record calls so that you can listen to them again. This can avoid misunderstandings with customers and improve quality. ### 41. Great tool for small business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Talkdesk?** The dashboard section is very user-friendly. The report section is getting few good updates to customize reports. **What do you dislike about Talkdesk?** The forecast section has to be polished. **What problems is Talkdesk solving and how is that benefiting you?** Schedule management, customized reports to track agents' performance (schedule completion, adherence, etc.), quality evaluation reports, and coaching. The ability to see a month back of an agent's adherence in their schedule view. ### 42. Talkdesk Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Britney M. | Customer Service Representaive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Talkdesk?** Like how easy it is to navigate and user-friendly. The layout of the program is clear and legible. **What do you dislike about Talkdesk?** Has some glitches occasionally. Issues have to be resolved in a different format which takes some time to resolve. **Recommendations to others considering Talkdesk:** Make's your job that much easier by connecting with people, whether it's other coworkers, clients, or customers. **What problems is Talkdesk solving and how is that benefiting you?** Make my job easier to communicate with customers. ### 43. Better than other services, with room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Talkdesk?** I personally really like how visually pleasing the interface is along with the intuitive nature. The integration with Salesforce worked fairly well **What do you dislike about Talkdesk?** Setting up users for how my company wants them, is a little longer of a process than our previous system. We also experienced a good amount of our calls getting blocked as spam, or the calling system being down altogether **What problems is Talkdesk solving and how is that benefiting you?** Cleaner data within Salesforce that is more defined and accurate to the call ### 44. Talkdesk has excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Yolanda Q. | Associate Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Talkdesk?** Talkdesk requires a good internet network, at the point when the representatives have a good network, it has been very reliable. It blends with the Salesforce procedures through the buttons, no coding is required. The integration is pretty tight, We have encountered some minor issues, but they were easily resolved. The registrar scores a 10 for usability, I think it is the best representation of its kind that I have observed in different parts, it is very intuitive. In spite of the fact that, the contact core tab that is required to be kept up is not at all amazing. It's not very defined, the representatives don't take into account the voice email section and it may possibly be quite optimal. **What do you dislike about Talkdesk?** On certain occasions, error replies are not clear inside the video calls, the reasons why the number was not effective may not be evidently clear to an advisor. Stories have increased, however the ability to make stories through telephones is slow, clumsy and complicated to use. It is not possible to observe missed calls or voicemails on the identifier, it must possess a tab that is available. I know it is a design alternative to preserve the GPS screen as simple as possible, however it would be wonderful to be able to observe this. **What problems is Talkdesk solving and how is that benefiting you?** The word Talkdesk is used in marketing, sales and finance. It is very mixed with respect to Salesforce, and has been used in order to increase the speed of response and transparency of actions, within sales. It is possible to execute and measure prospect response times accurately, in addition to initiating CRM automation from the moment a conversation is completed. This has saved the marketing group a lot of time and we would never use our old, failed VOIP for business program again. ### 45. AI Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Juan F. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2021 **What do you like best about Talkdesk?** Talkdesk is a company that is really innovating Cx with a realistic look at what works by relaying on customer feedback. Their AI products are easy to use and they make sense. **What do you dislike about Talkdesk?** There tier 2 and 3 for support is in Europe sometimes you have to wait an entire day for an answer. Although they have be come better. **What problems is Talkdesk solving and how is that benefiting you?** Budget was the main reason we move to talkdesk, although we did save money moving to talkdesk we now bundle up with different products that is making us save even more money. ### 46. Good application **Rating:** 4.0/5.0 stars **Reviewed by:** Patricia T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Talkdesk?** It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently. **What do you dislike about Talkdesk?** The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective. **What problems is Talkdesk solving and how is that benefiting you?** We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information. ### 47. Customer Service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Talkdesk?** Easy to learn Audio qulaity is good, reliable Easy to implement **What do you dislike about Talkdesk?** Filters very limited Reporting is complicated and antiquated Random glitches (disconnected calls, activities page wont load or update) I cant see who is on a current call Takes too long to update last call **What problems is Talkdesk solving and how is that benefiting you?** Incoming and outgoing call flow, about 100-200 calls per day. Customer service and sales function for a customer base of 3500. ### 48. talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Talkdesk?** ease of use, very easy to contact support **What do you dislike about Talkdesk?** nothing for now, even the reports avec accessibles. System is not slow **What problems is Talkdesk solving and how is that benefiting you?** Our call center is using it ### 49. User adaptation is very easy. Reporting is quite complex. **Rating:** 4.0/5.0 stars **Reviewed by:** Mélanie G. | Training Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Talkdesk?** Having a web platform to view the dashboard and also an app to take calls **What do you dislike about Talkdesk?** Building reports and finding reports is quite complex. There are lots of options, and it's difficult to ensure you are getting the results you need. It's difficult to find call recordings. Charges time for transferred calls after the transfer is done. **What problems is Talkdesk solving and how is that benefiting you?** Less downtime, as there are multiple companies using it, downtime is fixed quickly. ### 50. Solid tool for our 300+ team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Talkdesk?** Configured nicely with Zendesk, I like our CSM and AE, relatively user friendly **What do you dislike about Talkdesk?** Pushy for 2+ year contracts, the desktop app can be annoying to resize/allows sits on top of screens, glitchy and very sensitive to internet connection **What problems is Talkdesk solving and how is that benefiting you?** Our customer support team uses Talkdesk and we use the studio flow to set up a robust IVR ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+01%3A35%3A45+-0500&secure%5Bsession_id%5D=23a2da00-c306-40d1-91b6-a51af2d4c1e3&secure%5Btoken%5D=421db169152166442bf15d787cd127df946e540969c372954ebae77ae1d29b9a&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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[Help Scout](https://www.g2.com/products/help-scout/reviews) - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [NurenAI](https://www.g2.com/products/nurenai/reviews) - [Olark](https://www.g2.com/products/olark/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pega Customer Decision Hub](https://www.g2.com/products/pegasystems-pega-customer-decision-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)