--- title: Talkdesk Reviews meta\_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2583 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2583 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews & Product Details Visit Website Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. * * * Product Website Talkdesk Seller [Talkdesk](https://www.g2.com/sellers/talkdesk) Discussions [Talkdesk Community](https://www.g2.com/products/talkdesk/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) ## Talkdesk Integrations (52) What do users say about integrations? 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AH ANTONIO H. Jefe CdS ServiceDesk y SWP Telefonica Enterprise (\> 1000 emp.) 6/25/2026 "Talkdesk: easy to use, but with room for improvement in marketing in Spain." 3.5/5 What do you like best about Talkdesk? What attracts me most about Talkdesk is the product itself and how easy it is to use. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Perhaps what I like the least is the marketing system in Spain. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? As a tool, Talkdesk is very powerful; it allows me to configure workflows and integrate with other systems, significantly reducing the number of calls. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13034287/official_response/edit) We're thrilled that you find Talkdesk easy to use and beneficial for reducing the number of calls. We value your feedback on the marketing system in Spain and will strive to improve it. Thank you for taking the time to leave a review! Validated ReviewerIncentivizedSource: Seller inviteAI Translated LC Laura C. Customer Support Manager Enterprise (\> 1000 emp.) 12/23/2025 "Reliable cloud calling platform that scales well for growing support teams!!" 4.5/5 What do you like best about Talkdesk? I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12132366/official_response/edit) We're thrilled to hear that Talkdesk has been reliable and scalable for your growing support teams! It's great to know that the setup was faster than expected and that your agents were able to start taking calls without heavy training. We appreciate your feedback about the flexibility of call routing and the ease of adjusting IVR flows. Thank you for sharing how Talkdesk has benefited your team in managing inbound and outbound calls, improving visibility on agent performance, and centralizing recordings for easier access and reporting. Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/28/2026 "Handy Call Queue Overview and Wait Times at a Glance" 4.5/5 What do you like best about Talkdesk? The overview of the calls that are in que and the waiting time . Also the status you are in is very handy Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Dashboard can be more compact , option to pick up call via headset . Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? The software is easy to work with, and it has improved our handling time. Before, we used other software and didn’t have a dashboard to see which calls were coming in, so this is a benefit we have now. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13180020/official_response/edit) We're happy to hear that Talkdesk has improved your handling time and provided a helpful call queue overview. We value your feedback about the dashboard, and we'll keep that in mind as we continue to enhance our platform. Validated ReviewerIncentivizedSource: Seller invite AC adrian C. Instructional Designer Enterprise (\> 1000 emp.) 11/30/2025 "Automate your processes and workflows with Talkdesk's digital resources." 5/5 What do you like best about Talkdesk? Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers. Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? My experience using Talkdesk's digital resources has been very positive, improving the control of my processes and workflows with the use of its digital automation features, increasing my productivity and business efficiency. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12027017/official_response/edit) Thank you for your kind words! We're glad to hear that Talkdesk is helping you better manage your business relationships. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/29/2026 "Easy Global Calling, But Slow Login and Unclear Updates" 3.5/5 What do you like best about Talkdesk? It calls every number around the world and it's easy to use Review collected by and hosted on G2.com. What do you dislike about Talkdesk? It takes a long time to log-in and updates that I cannot see the utility of Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? it helps in recoverying details from past calls Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13180795/official_response/edit) We are glad to hear that you enjoy Talkdesk's global calling. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jennifer .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer .") J Jennifer . customer Service Agent Small-Business (50 or fewer emp.) 7/29/2026 "AI Notes Capture Key Call Moments Effortlessly" 5/5 What do you like best about Talkdesk? I like the AI notes for when I'm busy on a long call and may not have kept all the key parts of the call Review collected by and hosted on G2.com. What do you dislike about Talkdesk? after so many cases it starts to slow down. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13184231/official_response/edit) Thank you for sharing your feedback! We're thrilled to hear that you find our AI notes feature helpful in capturing key call moments effortlessly. Thank you for taking the time to leave a review! Validated ReviewerIncentivizedSource: Seller invite ![Ethan E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ethan E.") EE Ethan E. Onboarding Director Small-Business (50 or fewer emp.) 9/21/2025 "Talkdesk has empowered our contact center to grow and succeed" 5/5 What do you like best about Talkdesk? What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away. Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-11710931/official_response/edit) We're thrilled to hear that you find Talkdesk's interface intuitive and user-friendly. We strive to make onboarding new team members as smooth as possible, and we're glad to hear that it's working well for you. We appreciate your feedback about reporting flexibility, and we're continuously working to improve our system. Thank you for choosing Talkdesk! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") GC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/29/2026 "Very Easy to Use for Daily Work" 5/5 What do you like best about Talkdesk? I really like it because it's very easy to use daily. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? When I start it in the morning it takes some time to load and I have to refresh it several times. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Centralisation calls Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13181711/official_response/edit) We're glad to hear that you find Talkdesk easy to use for your daily work! Thank you for sharing your feedback with us. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 12/4/2025 "Talk Desk Review." 0/5 What do you like best about Talkdesk? At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered: Integration Problems Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome. Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity. Workflow & Status Issues The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks. There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress. Connectivity & Audio Quality Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns. These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It manages our calls. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12047127/official_response/edit) Thank you for sharing your challenges with Talkdesk. We are sorry to hear about the integration problems, workflow issues, and connectivity concerns you have encountered. Our team takes your feedback seriously and is dedicated to finding solutions to improve your experience. Please know that we are working with the Talkdesk admin at your organization to ensure you have a better experience going forward. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 12/4/2025 "Easy to Navigate, But Reliability Needs Improvement" 2.5/5 What do you like best about Talkdesk? When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It isn't really solving any problems for us. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12047062/official_response/edit) Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Talkdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkdesk ](https://www.g2.com/products/talkdesk/discussions/new) ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge Valencia vasallo • Last activity about 1 year ago Is it possible to add an alarm whe a call is on queue? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) ![Marcos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos C.") 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