--- title: Talkdesk Reviews meta\_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2583 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2583 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews & Product Details Visit Website Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. * * * Product Website Talkdesk Seller [Talkdesk](https://www.g2.com/sellers/talkdesk) Discussions [Talkdesk Community](https://www.g2.com/products/talkdesk/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) ## Talkdesk Integrations (52) What do users say about integrations? 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"Product Avatar Image") Zendesk and Salesforce Knowledge Connector ](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Analytics ](https://www.g2.com/products/zoho-analytics/reviews) Show More SG Sahar G. Senior Operations & Customer Service specialist Mid-Market (51-1000 emp.) 7/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Zendesk Call Linking with Helpful Reply Suggestions" 4/5 What do you like best about Talkdesk? the fact that it links the calls to Zendesk and you can see the caller available details, as well as the reply suggestions it provides on the right side so we can see different scenarios and how to reply to them Review collected by and hosted on G2.com. What do you dislike about Talkdesk? the fact that on international offices we cannot call back to abroad, and that it does not have an in-app whatsapp integration and we have to use our own personal whatsapps. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? I can manage my availability and adjust my timings based on what’s happening with operations at the office. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13101299/official_response/edit) We're glad to hear that you find the call linking with Zendesk and the reply suggestions helpful. We're constantly working to improve our features and integrations, so your feedback about international calling and WhatsApp integration is valuable to us. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite TB tijn b. customer support specialist Deutsche Bank project Small-Business (50 or fewer emp.) 7/29/2026 "Easy to Use and Great for Managing High Call Volumes" 4.5/5 What do you like best about Talkdesk? The most helpful part about Talkdesk is how easy it is for everyone to use. I use it daily, and it’s very helpful, especially when you have a lot of calls coming in. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Sometimes it takes a little while to start up, but that isn’t a big issue for me. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It’s helping me make sure the workflow keeps moving smoothly, and it’s easy to set yourself to different statuses so the rest of your team can see where you’re at. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13181346/official_response/edit) It's great to hear that Talkdesk is making it easier for you to manage high call volumes and set different statuses for your team. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/29/2026 "Handy Live & Activities Tabs Keep Call Status Info in One Place" 4/5 What do you like best about Talkdesk? Some features are really handy, like the Live tab, where I can see how everyone is doing with their calls and check their status. The Activities tab also shows a lot of useful information—not only for checking on my own activity, but for keeping an eye on colleagues as well. Overall, it displays a lot of the information I need in one place. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Sometimes the status for each agent doesn’t update in time, and it can take a long time to start. I also occasionally have to refresh because of “unexpected errors.” Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It offers a lot of features that other systems don’t have, which means we get extra information that’s genuinely handy and useful. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13180790/official_response/edit) Thank you for sharing your feedback! We're thrilled to hear that you find our Live and Activities tabs helpful in managing call status and tracking performance. We apologize for any delays in status updates and unexpected errors you've experienced. Our team is constantly working to improve system performance and reliability. If you encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. We appreciate your support and are glad to hear that Talkdesk is providing you with valuable information to enhance your workflow. Thank you for choosing Talkdesk! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") UP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 7/29/2026 "Talkdesk Enables Efficient Call Management and Smooth Customer Follow-Up" 5/5 What do you like best about Talkdesk? Talkdesk is being used effectively and efficiently, with strong navigation of the platform and appropriate overall use. Calls are managed well, and the after-call work is handled smoothly, which supports both service quality and operational efficiency. The available tools are also very easy to use. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I sometimes run into technical issues, such as dropped calls, connection hiccups, and the occasional system glitch that requires a restart. I’m glad it doesn’t happen much. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Call history, and documentation together in one place. It helps keeping records accurate and up to date. The explore page is clear and easy to use. Also good overview of the live button, we can see the availability of the agents directly. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13180621/official_response/edit) We're glad to hear that you find Talkdesk to be effective and efficient for call management and after-call work. We appreciate your feedback on the ease of use of our tools! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/30/2026 "Efficient Call Management with Great Usability" 4.5/5 What do you like best about Talkdesk? I appreciate the ease of use and navigation through Talkdesk, which makes it simple to access different features, such as pulling up prior phone calls or monitoring team activities. The live view is particularly useful for keeping an eye on technicians and ensuring they are in the ready status to accept calls. These features make my job easier as I can do everything from one system, including answering the phone and reviewing calls. The new AI features that provide call transcripts are also valuable, as they make it easier to review discussions without listening to the entire call. Additionally, the initial setup was pretty easy and seamless, despite a short learning curve, and we adjusted quickly. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I find it frustrating that searching for a phone number requires exact input without certain characters. If I don't input it exactly right or include a period, I get no results. Removing just one symbol can change the results, so it'd be great if it could still pull up results even with extra characters like periods or spaces. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk consolidates phone calls into one queue for timely responses and uses AI transcripts for easier review. The system's ease of use and live view enhances my efficiency by allowing tracking of team status and accessing prior calls without hassle. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13188885/official_response/edit) Thank you for sharing your positive feedback about Talkdesk! We're thrilled to hear that you find our platform easy to use and navigate, especially with features like live view and AI call transcripts. Your efficiency and ability to monitor team activities are important to us, and we appreciate your input on the search functionality. We'll definitely take your feedback into consideration to improve the user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for taking the time to leave a review! Validated ReviewerIncentivizedSource: Seller invite EH Eric H. Mid-Market (51-1000 emp.) 5/13/2026 "Streamlined Contact Center with Room for Reporting Improvement" 4.5/5 What do you like best about Talkdesk? I like that the team is really easy to work with. Their knowledge base and education area is very in-depth and provides all the training resources that our teams need. The solution works really well regarding the queuing and the interface, making it easy to manage. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Last year, they had a couple outages that impacted operations for us. Some of the feedback I received from my managers is that the reporting could be more intuitive. It's sometimes slower to build reports, and when they build reports, sometimes the information is not accurate or the same. Basically, you can run the report three times and sometimes all three reports are different. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk speeds up information to agents with its Copilot AI, helping answer questions quickly during calls. It improves call routing based on skills and optimizes workforce management for call frequency. It provides agents with step-by-step help, eliminating the need to search the knowledge base. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12808161/official_response/edit) Thank you for sharing your experience with Talkdesk! We're thrilled to hear that you find our team easy to work with and appreciate the depth of our knowledge base. We apologize for any inconvenience caused by the outages last year and understand the importance of accurate and intuitive reporting. We are continuously working to enhance our reporting capabilities to provide a more seamless experience for our users. Your feedback is incredibly valuable to us. Thank you for choosing Talkdesk, we look forward to continuing to serve you. Validated ReviewerIncentivizedSource: Seller invite LL Loubna L. Coordinadora Mid-Market (51-1000 emp.) 7/11/2026 "Talkdesk: easy to use with clear and fast reporting" 4.5/5 What do you like best about Talkdesk? What I like most about Talkdesk is that it is an easy-to-use application that offers very good results in reporting, allowing access to information clearly and quickly. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Some bugs, but it's not something repetitive Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? First, we don't need to use the phone itself (as an agent). It allows me to quickly extract information for my call controls. It facilitates reporting for my superiors. The good management of skills for each project. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13092120/official_response/edit) Thank you for your feedback! We're thrilled that Talkdesk is helping you with call controls, reporting, and project management. We appreciate your support and will continue to strive for excellence. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated MP Martin P. Applications and Training Systems Consultant Enterprise (\> 1000 emp.) 2/19/2026 "Talkdesk, the most advanced software for automating the commercial experience of all your customers." 5/5 What do you like best about Talkdesk? I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service. In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12383004/official_response/edit) Thank you for your feedback! We're glad to hear that Talkdesk is helping you improve your customer experience and allowing you to provide a personalized experience for each customer. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lulu D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lulu D.") LD Lulu D. Customer Service Rep Mid-Market (51-1000 emp.) 7/15/2026 "User-Friendly Call Summaries That Make Tracking Performance Easy" 4.5/5 What do you like best about Talkdesk? It’s incredibly user-friendly and really helpful for summarizing my calls. It also makes it easy to look back at past activities and track my overall performance. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? It doesn't always load properly and there are sometimes connectivity issues. It would be nice if it was formatted a little differently such as having the "accept call" button higher up on the screen Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It's helping me close my tickets quicker by summarizing my calls for me, which I really like Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13114362/official_response/edit) Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that it's helping you close your tickets quicker by summarizing your calls. We apologize for any inconvenience caused by loading and connectivity issues. Your feedback about the formatting is valuable and will be shared with our team for consideration. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Small-Business (50 or fewer emp.) 7/28/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy-to-Navigate Interface Makes Call Handling Comfortable" 4/5 What do you like best about Talkdesk? The interface is easy to use and navigate. It makes call handling comfortable. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Sound settings cannot be edited. Maybe it is the IT of my company that has restricted this somehow, but it would be useful to be able to access settings like background noise cancellation. The callcenter can be loud. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It helps me handle all my phonecalls on my laptop, via internet. I have worked with a different calling system before where calls were routed to a physical phone, over wireless connection, and this caused a lot of disconnections and delays. The handling of the calls, as well as the calls themselves, work well with this software. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13175159/official_response/edit) We're happy to hear that Talkdesk has helped you handle your phone calls more effectively! Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Talkdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkdesk ](https://www.g2.com/products/talkdesk/discussions/new) ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge Valencia vasallo • Last activity about 1 year ago Is it possible to add an alarm whe a call is on queue? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) ![Marcos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos C.") MC Marcos Castro • Last activity over 2 years ago What is the best way to filter per day 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) [ View all Discussions ](https://www.g2.com/products/talkdesk/discuss) ## Pricing Options Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start ### CX Cloud Digital Essentials $85.00 1 Per user, Per month ### CX Cloud Voice Essentials $105.00 1 Per user, Per month [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) Talkdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) ##### ##### Talkdesk Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/talkdesk/features) ## 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