--- title: Talkdesk Reviews meta\_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2583 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2583 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews & Product Details Visit Website Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. * * * Product Website Talkdesk Seller [Talkdesk](https://www.g2.com/sellers/talkdesk) Discussions [Talkdesk Community](https://www.g2.com/products/talkdesk/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) ## Talkdesk Integrations (52) What do users say about integrations? 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AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/13/2026 "A Flexible Platform for Building a Better Customer Experience" 5/5 What do you like best about Talkdesk? What I like best about Talkdesk is the flexibility it gives us to build a customer experience that fits our operation instead of forcing us into a one-size-fits-all model. We use Talkdesk across voice, SMS, chat, WhatsApp, and AI-powered interactions, and the platform gives us the ability to create routing, business-hour logic, after-hours handling, escalation paths, and other workflows around the customer journey. It also offers useful agent-facing features, such as translations and conversation summaries, that help our team work more efficiently. The platform has given us the tools to improve both the customer and agent experience while continuing to scale our support operation. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? The biggest challenge with Talkdesk is that some of the more advanced features can take time to fully understand and configure. The platform is very flexible, but that flexibility can also create a learning curve when building more complex routing, automation, or AI-powered experiences. At times, documentation could also be more detailed or easier to navigate, especially when trying to understand how multiple features work together. That said, the flexibility and overall capabilities generally outweigh those challenges. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk is helping us solve the challenge of managing customer interactions across multiple channels while keeping the experience consistent. We use the platform for voice, SMS, chat, WhatsApp, and AI-powered support. It allows us to build routing, business-hour logic, after-hours handling, escalation paths, and automated responses that better match the customer’s needs. It also helps our agents work more efficiently through features such as conversation summaries and translations. This reduces some of the manual work involved in managing customer interactions and gives agents better context. Overall, Talkdesk is helping us provide faster, more consistent support while making it easier to scale our customer service operation. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13099472/official_response/edit) We're glad to hear that you appreciate the flexibility and customization options that Talkdesk provides for building a tailored customer experience across various channels. We understand that advanced features may have a learning curve. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/13/2026 "Intuitive Omnichannel Platform with AI Automation and Seamless CRM Integrations" 4/5 What do you like best about Talkdesk? The best thing about Talk desk is its intuitive, cloud-based interface, AI-powered automation, and robust omnichannel support. It brings voice, email, chat, SMS, and social interactions into one platform, which makes it easier for support teams to deliver a consistent customer experience. I also like the real-time analytics, customizable workflows, and seamless CRM integrations, which help us engage with our users and support them as they build our creator economy. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? It is feature-rich, but some advanced capabilities require higher-tier plans. I think there should be a trial phase for smaller teams, because for a small business these upgrades can increase overall costs. Also, the reporting features feel very vague and are not clearly explained. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It centralizes customer communication across voice, chat, email, SMS, and social channels, eliminating the need to switch between multiple tools. Its AI-powered routing and automation reduce agent workload, while real-time insights help managers optimize staffing and improve customer satisfaction. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13098969/official_response/edit) We're glad to hear that you appreciate our intuitive interface, AI automation, and omnichannel support. We understand your concern about advanced capabilities and reporting features, and we're continuously working to improve our offerings. We appreciate your feedback and will take it into consideration for future enhancements. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite AE Azeddine E. service manager Enterprise (\> 1000 emp.) 6/30/2026 "Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot" 4/5 What do you like best about Talkdesk? Omnichannel capability allows you to have all input channels in the same tool. Easy to manage, implement, and very intuitive. There are several interesting modules such as QM assist, the knowledge module, copilot, and autopilot based on agentic. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? What I don't like is the billing model, especially if AI resources are used, it is quite complex. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk centralizes all interactions such as phone, chat, etc., which allows for more control thanks to real-time KPIs, reporting, and dashboards. Additionally, with automation, AI, and personalization, efficiency and customer experience are greatly improved. Being a cloud solution, it allows work from anywhere and easy scaling according to business needs. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13052171/official_response/edit) We're glad to hear that you find Talkdesk intuitive and easy to manage. Our omnichannel capability is designed to streamline communication channels for a more efficient workflow. We appreciate your feedback about the billing model and will take it into consideration for future improvements. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/8/2026 "Easy Ticket Documentation with Helpful AI Summaries and Zendesk Integration" 4.5/5 What do you like best about Talkdesk? Performance-wise, it is easy to use for documenting customer concerns and actions/resolutions by the representative. It makes referring back to previous tickets more helpful. Especially since it connects to our Zendesk platform for interactions. The AI summaries allow me to focus more on things that need documenting rather than needing to recap the whole call. The in-call transcriptions are helpful and limit the necessity for asking for repetition unless necessary. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? The auto summary of the disposition does not always land on the correct disposition. For example, not every call is an escalation. Minor, but when call/work volume is heavy, it is easy to overlook setting the correct disposition. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? The auto summary reduces the amount of information we need to include in our notes, which allows me to focus on other details for the interaction. This saves time and streamlines the process. Previously, it was incumbent on the agent to document all the details so that anyone else reviewing it would know what the concern was and what actions the agent took. In addition, previously, if we were not sure what the customer said, we had to ask for repetition, which could frustrate the customer. Now, we can vew the transcription before determining if we need them to repeat something. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13078684/official_response/edit) It's great to hear that the auto summary feature is saving you time and allowing you to focus on other details during interactions. We appreciate your insights and are committed to continuously enhancing the functionality to further benefit your workflow. Thanks so much for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 7/8/2026 "Effective Management Tool that Keeps Agents Engaged" 4.5/5 What do you like best about Talkdesk? I find Talkdesk to be a useful management tool, especially with schedule adherence reporting, which keeps my team aware of their time in offline states. The real-time notifications for breaks and meetings are really helpful to keep my team on track. The quality assurance tool makes it easy for me to review calls or messages in 1:1s. I like being able to create custom dashboards that provide the metrics I need most, and that these dashboards can be shared easily with teammates, giving a visual snapshot of performance. The performance management leaderboards are great too; they let team members check their own performance metrics and improve engagement as they get excited about their successes. The initial setup of Talkdesk was simple and straightforward. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? With schedule creation, I do wish there was not such a delay between creating a new schedule and when it actually updates to the system. It always seems to be between 24 and 48 hours later. I can change this manually, of course, but the ability for an immediate change to a base schedule would be great. I also wish breaks and lunches could be entered by exact time instead of time from or until shift beginning or end. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps me manage schedules and contact queues, monitor interactions, and track metrics in real-time. The notifications keep my team on track, improving service levels. I like creating custom dashboards to easily view and share performance metrics, enhancing engagement. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13076965/official_response/edit) Thank you for sharing your positive experience with Talkdesk. We're thrilled to hear that our management tools, real-time notifications, and custom dashboards are helping you and your team succeed. We understand your concerns about schedule creation and break/lunch entry, and we'll work on addressing those for a better user experience. Thank you so much for taking the time to leave a review, it means so much to us! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kourtney H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kourtney H.") KH Kourtney H. Technical Support Representative Mid-Market (51-1000 emp.) 7/30/2026 "CTI Connection and CoPilot AI Make Customer Lookups and Details Easy" 4/5 What do you like best about Talkdesk? I thoroughly enjoy the CTI connection making it easy to find customer accounts. I also enjoy the CoPilot AI as it makes it easier to distinguish when customer spell names and addresses or when I simply misheard a customer. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I dislike that you can only see the previous conversation transcript for only the 30 sec after call time period. I wish we were able to access the transcripts for a longer period of time Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? TalkDesk is currently solving the issues of outages that we have been experiencing this week and has been causing issues for our KPI goals. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13188060/official_response/edit) We're glad to hear that you find our CTI connection and Copilot helpful for customer lookups and details. We appreciate you taking the time to leave a review. It means so much to us! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Small-Business (50 or fewer emp.) 7/28/2026 "Easy to Use, Provides a Clear Overview, and Has Everything You Need in One Place" 4.5/5 What do you like best about Talkdesk? It is very easy to use. I like how it provides a clear overview of everything that is going on, and how easy it is to find the information you need. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? One issue I have noticed is that Talkdesk occasionally switches my status from Break to Offline automatically, even when I have not made any changes. Improving the reliability of status updates would make the experience better. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps me monitor call volumes and overall team activity in real time, making it easier to understand how busy the queue is throughout the day. This helps me manage my workload more effectively, stay informed about current demand, and prepare for busy periods. Having a clear overview of call traffic and agent availability allows me to work more efficiently and contribute to maintaining good service levels for customers. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13174306/official_response/edit) Thank you for sharing your positive experience with Talkdesk! We're glad to hear that you find it easy to use and that it provides a clear overview of everything you need. Thank you for taking the time to leave a review. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 6/18/2026 "Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better" 5/5 What do you like best about Talkdesk? Talkdesk has been a great platform for us over the last four years because it is easy to use, flexible, and constantly improving with innovative features. We have been especially impressed with their AI capabilities and CXA, which have helped us enhance customer experiences, automate processes, and improve overall efficiency. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? While Talkdesk has been a strong platform overall, some simple configurations and customizations are not available on the platform, and its reporting tool needs improvement. There are also times when new features take a little longer to mature, but Talkdesk has generally been responsive to feedback and continues to improve the platform with regular updates. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk has helped us modernize our contact center by providing a single cloud platform for voice, digital channels, and automation. It has improved customer experience, increased agent productivity, reduced operational complexity, and enabled us to leverage AI and automation to handle customer interactions more efficiently while gaining better visibility into performance and customer trends. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12980010/official_response/edit) Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been easy to use, flexible, and innovative for your team. We appreciate your feedback on areas for improvement, such as customizations and reporting tools. Rest assured, we are continuously working to enhance our platform and address these concerns. It's great to hear that Talkdesk has helped modernize your contact center, improve customer experience, and increase operational efficiency. We value your partnership and are committed to providing you with the best possible solutions. If you have any specific suggestions or further feedback, please feel free to reach out to us. We look forward to continuing to support your business needs and enhancing your experience with Talkdesk. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/1/2026 "Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team" 4.5/5 What do you like best about Talkdesk? The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12573808/official_response/edit) We're delighted to hear that Talkdesk has made a positive impact on your support team's ability to handle customer inquiries across chat, SMS, and phone. We're committed to providing a seamless and efficient workspace, and we appreciate your feedback about the interface and reporting features. We will take your comments into consideration as we continue to enhance our platform. Current UserValidated ReviewerIncentivizedSource: G2 invite ![muriel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "muriel H.") MH muriel H. agent support informatique Mid-Market (51-1000 emp.) 7/27/2026 Guest users or non-business users of the software, not included in G2 scores. "Talkdesk: an intuitive contact center platform to boost customer service" 5/5 What do you like best about Talkdesk? Talkdesk is an excellent contact center platform. Its interface is intuitive. It is particularly suited for companies that wish to improve their customer service. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Talkdesk is a very comprehensive platform, and despite a modern interface, some advanced features require time to be mastered. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk simplifies the management of customer interactions by centralizing all communication channels on a single platform. This allows me to work more efficiently, save time, and offer faster and better-organized customer service. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13168892/official_response/edit) It's great to hear that Talkdesk is helping you centralize communication channels and improve efficiency in managing customer interactions. We appreciate your insights on the benefits it brings to your work. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about Talkdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkdesk ](https://www.g2.com/products/talkdesk/discussions/new) ![Marcos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos C.") MC Marcos Castro • Last activity over 2 years ago What is the best way to filter per day 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge Valencia vasallo • Last activity about 1 year ago Is it possible to add an alarm whe a call is on queue? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) [ View all Discussions ](https://www.g2.com/products/talkdesk/discuss) ## Pricing Options Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start ### CX Cloud Digital Essentials $85.00 1 Per user, Per month ### CX Cloud Voice Essentials $105.00 1 Per user, Per month [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) Talkdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) ##### ##### Talkdesk Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/talkdesk/features) ## 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