--- title: Talkdesk Reviews meta\_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2568 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2568 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews & Product Details Visit Website Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. * * * Product Website Talkdesk Seller [Talkdesk](https://www.g2.com/sellers/talkdesk) Discussions [Talkdesk Community](https://www.g2.com/products/talkdesk/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) ## Talkdesk Integrations (52) What do users say about integrations? 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TS Tyra S. Customer Support Supervisor Small-Business (50 or fewer emp.) 7/29/2026 "Easy to Navigate Once You Get the Hang of It" 4.5/5 What do you like best about Talkdesk? I like how easy it is to navigate once you get the hang of it. I like that everything customer related can be easily accessed via the cases. The updates have really helped how easy it is to update the AI Agents Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I dislike that the reporting is all over the place. You can tell that multiple people set them up and they didn't all follow the same process. They arent all in the same place, you have to dig to find where the certain report is and building dashboards almost takes a phd in IT Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk is solving our software issues. It has been a lot smoother since we have switched. The AI summaries are helping streamline the calls for agents, which has improved our efficiency. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13184156/official_response/edit) It's great to hear that Talkdesk has improved your software issues and streamlined your call processes with AI summaries. Thank you for taking the time to leave a review! It means so much to us. Current UserValidated ReviewerSource: Organic ![Thea L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thea L.") TL Thea L. Customer Support Consumer Goods Small-Business (50 or fewer emp.) 8/3/2026 "Effortless Call Management with Stellar AI Features" 5/5 What do you like best about Talkdesk? I use Talkdesk daily for handling both inbound and outbound calls. I love how easy it is to navigate the app and identify each caller. The AI tool that summarizes the call notes is my favorite feature because it saves me from having to type everything out manually. Overall, I love everything about Talkdesk. The switch from Zendesk to Talkdesk proved to be efficient, and I found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I love everything about Talkdesk. There is not anything I dislike. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? I use Talkdesk daily to handle calls efficiently. It helps me identify callers and organize calls. The AI feature summarizes notes for me, making it more efficient than our previous tool. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13200169/official_response/edit) We're thrilled to hear that you are enjoying Talkdesk and finding the AI features helpful for call management. Thank you for sharing your positive experience with us! Current UserValidated ReviewerIncentivizedSource: Seller invite AS Anurag S. Senior Software Engineer Information Technology and Services Small-Business (50 or fewer emp.) 5/13/2026 "Built a whole healthcare call flow in it - took time but it actually works" 4.5/5 What do you like best about Talkdesk? The AI Agents builder is what convinced me to stick with it. We’re in healthcare, so our use cases are pretty specific—appointment scheduling, insurance verification, prescription-related requests, and patient identification. I honestly wasn’t expecting to be able to map all of that out manually, but once the orchestrator figures out what the caller needs, it routes them to the right agent. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Getting from a draft to something truly production-ready takes longer than you’d expect. V17 definitely didn’t happen overnight—there were earlier versions where the orchestrator would misread the user’s intent and send them down the wrong branch entirely, which made the experience feel unreliable at times. On top of that, for a small business the pricing feels on the heavier side. It comes across like you’re paying for enterprise-level infrastructure whether you actually need all of it or not. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? We needed to cut down on how many routine calls were actually reaching our staff. Insurance verification questions, appointment confirmations, and basic prescription status checks—stuff like that—were eating up time that should have gone toward real patient-care conversations. Having agents handle that first layer means the calls that do reach a person are the ones that truly need one. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12800159/official_response/edit) Thank you for sharing your experience with Talkdesk! We're thrilled to hear that our AI Agents builder has been a valuable tool for your healthcare call flow. We understand the importance of specific use cases in the healthcare industry and are glad to hear that Talkdesk has been able to meet your needs. We appreciate your feedback on the time it takes to transition from a draft to a production-ready state and the pricing concerns. We are constantly working to improve our platform and make it more efficient for our users. Thank you for taking the time to share your thoughts! 5/19/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/30/2026 "Seamless Customer Texting and Media Sharing for Faster Troubleshooting" 4.5/5 What do you like best about Talkdesk? The thing I like most about Taldesk is that I am able to communicate with customers via text when I need photos or videos to further understand issues that are not able to be determined via phone call. This allows you to do further troubleshooting and have better understanding of any issues being discussed. In turn I am also able to drag and drop over files to them myself to help with step by step instructions or show example photos. Thus saves multiple steps and allows me to work more efficiently. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? The thing I dislike about Talkdesk is some files cannot be uploaded due to file size. I then cannot use the drag and drop feature and must take snip it photos to send the files. This downside takes away from using my time most efficiently as it slows my work down some by having to do this. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Before being able to incorporate the ability to take incoming chats to help customers with their issues while they are unable to call in, we were unable to assist at the convenience of our customers. However, now that they are able to chat instead of call, we are able to provide a higher quality of customer service and convenience. It also increases our ability to multitask. This benefits us by being able to work more efficiently on our end and meet the needs on the customers end. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13188895/official_response/edit) We're thrilled to hear that our texting and media sharing feature has helped you work more efficiently and provide better customer service. We understand the challenges with file size limitations and will share this with the team. Thank you for your valuable input! Current UserValidated ReviewerIncentivizedSource: Seller invite NM Nicholas M. Digital Customer Service Represenatative Small-Business (50 or fewer emp.) 7/9/2026 "Easy Macro Creation and Clear Ticket Organization" 4.5/5 What do you like best about Talkdesk? I enjoy how easy it is to create macros for tickets as needed. I also like how our tickets are organized by type, whether they’ve been completed, and the last time we worked on a ticket or checked in with a customer about it. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Some text in tickets can be harder to read in dark mode, although it’s very easy to switch back to light mode when needed. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? At previous companies where I didn’t use Talkdesk, taking ownership of tickets and customer concerns was much more manual. Having a single, high-level overview to monitor my ongoing tickets has been really helpful. I also appreciate being able to create custom views for higher-priority issues and receive notifications as tickets are updated. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13087756/official_response/edit) It's great to hear that Talkdesk has helped streamline your ticket management process and provide a high-level overview of your ongoing tickets. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 7/13/2026 "A Flexible Platform for Building a Better Customer Experience" 5/5 What do you like best about Talkdesk? What I like best about Talkdesk is the flexibility it gives us to build a customer experience that fits our operation instead of forcing us into a one-size-fits-all model. We use Talkdesk across voice, SMS, chat, WhatsApp, and AI-powered interactions, and the platform gives us the ability to create routing, business-hour logic, after-hours handling, escalation paths, and other workflows around the customer journey. It also offers useful agent-facing features, such as translations and conversation summaries, that help our team work more efficiently. The platform has given us the tools to improve both the customer and agent experience while continuing to scale our support operation. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? The biggest challenge with Talkdesk is that some of the more advanced features can take time to fully understand and configure. The platform is very flexible, but that flexibility can also create a learning curve when building more complex routing, automation, or AI-powered experiences. At times, documentation could also be more detailed or easier to navigate, especially when trying to understand how multiple features work together. That said, the flexibility and overall capabilities generally outweigh those challenges. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk is helping us solve the challenge of managing customer interactions across multiple channels while keeping the experience consistent. We use the platform for voice, SMS, chat, WhatsApp, and AI-powered support. It allows us to build routing, business-hour logic, after-hours handling, escalation paths, and automated responses that better match the customer’s needs. It also helps our agents work more efficiently through features such as conversation summaries and translations. This reduces some of the manual work involved in managing customer interactions and gives agents better context. Overall, Talkdesk is helping us provide faster, more consistent support while making it easier to scale our customer service operation. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13099472/official_response/edit) We're glad to hear that you appreciate the flexibility and customization options that Talkdesk provides for building a tailored customer experience across various channels. We understand that advanced features may have a learning curve. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/13/2026 "Intuitive Omnichannel Platform with AI Automation and Seamless CRM Integrations" 4/5 What do you like best about Talkdesk? The best thing about Talk desk is its intuitive, cloud-based interface, AI-powered automation, and robust omnichannel support. It brings voice, email, chat, SMS, and social interactions into one platform, which makes it easier for support teams to deliver a consistent customer experience. I also like the real-time analytics, customizable workflows, and seamless CRM integrations, which help us engage with our users and support them as they build our creator economy. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? It is feature-rich, but some advanced capabilities require higher-tier plans. I think there should be a trial phase for smaller teams, because for a small business these upgrades can increase overall costs. Also, the reporting features feel very vague and are not clearly explained. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It centralizes customer communication across voice, chat, email, SMS, and social channels, eliminating the need to switch between multiple tools. Its AI-powered routing and automation reduce agent workload, while real-time insights help managers optimize staffing and improve customer satisfaction. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13098969/official_response/edit) We're glad to hear that you appreciate our intuitive interface, AI automation, and omnichannel support. We understand your concern about advanced capabilities and reporting features, and we're continuously working to improve our offerings. We appreciate your feedback and will take it into consideration for future enhancements. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite AE Azeddine E. service manager Enterprise (\> 1000 emp.) 6/30/2026 "Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot" 4/5 What do you like best about Talkdesk? Omnichannel capability allows you to have all input channels in the same tool. Easy to manage, implement, and very intuitive. There are several interesting modules such as QM assist, the knowledge module, copilot, and autopilot based on agentic. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? What I don't like is the billing model, especially if AI resources are used, it is quite complex. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk centralizes all interactions such as phone, chat, etc., which allows for more control thanks to real-time KPIs, reporting, and dashboards. Additionally, with automation, AI, and personalization, efficiency and customer experience are greatly improved. Being a cloud solution, it allows work from anywhere and easy scaling according to business needs. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13052171/official_response/edit) We're glad to hear that you find Talkdesk intuitive and easy to manage. Our omnichannel capability is designed to streamline communication channels for a more efficient workflow. We appreciate your feedback about the billing model and will take it into consideration for future improvements. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/8/2026 "Easy Ticket Documentation with Helpful AI Summaries and Zendesk Integration" 4.5/5 What do you like best about Talkdesk? Performance-wise, it is easy to use for documenting customer concerns and actions/resolutions by the representative. It makes referring back to previous tickets more helpful. Especially since it connects to our Zendesk platform for interactions. The AI summaries allow me to focus more on things that need documenting rather than needing to recap the whole call. The in-call transcriptions are helpful and limit the necessity for asking for repetition unless necessary. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? The auto summary of the disposition does not always land on the correct disposition. For example, not every call is an escalation. Minor, but when call/work volume is heavy, it is easy to overlook setting the correct disposition. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? The auto summary reduces the amount of information we need to include in our notes, which allows me to focus on other details for the interaction. This saves time and streamlines the process. Previously, it was incumbent on the agent to document all the details so that anyone else reviewing it would know what the concern was and what actions the agent took. In addition, previously, if we were not sure what the customer said, we had to ask for repetition, which could frustrate the customer. Now, we can vew the transcription before determining if we need them to repeat something. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13078684/official_response/edit) It's great to hear that the auto summary feature is saving you time and allowing you to focus on other details during interactions. We appreciate your insights and are committed to continuously enhancing the functionality to further benefit your workflow. Thanks so much for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 7/8/2026 "Effective Management Tool that Keeps Agents Engaged" 4.5/5 What do you like best about Talkdesk? I find Talkdesk to be a useful management tool, especially with schedule adherence reporting, which keeps my team aware of their time in offline states. The real-time notifications for breaks and meetings are really helpful to keep my team on track. The quality assurance tool makes it easy for me to review calls or messages in 1:1s. I like being able to create custom dashboards that provide the metrics I need most, and that these dashboards can be shared easily with teammates, giving a visual snapshot of performance. The performance management leaderboards are great too; they let team members check their own performance metrics and improve engagement as they get excited about their successes. The initial setup of Talkdesk was simple and straightforward. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? With schedule creation, I do wish there was not such a delay between creating a new schedule and when it actually updates to the system. It always seems to be between 24 and 48 hours later. I can change this manually, of course, but the ability for an immediate change to a base schedule would be great. I also wish breaks and lunches could be entered by exact time instead of time from or until shift beginning or end. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps me manage schedules and contact queues, monitor interactions, and track metrics in real-time. The notifications keep my team on track, improving service levels. I like creating custom dashboards to easily view and share performance metrics, enhancing engagement. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13076965/official_response/edit) Thank you for sharing your positive experience with Talkdesk. We're thrilled to hear that our management tools, real-time notifications, and custom dashboards are helping you and your team succeed. We understand your concerns about schedule creation and break/lunch entry, and we'll work on addressing those for a better user experience. Thank you so much for taking the time to leave a review, it means so much to us! Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Talkdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkdesk ](https://www.g2.com/products/talkdesk/discussions/new) ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge Valencia vasallo • Last activity about 1 year ago Is it possible to add an alarm whe a call is on queue? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) ![Marcos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos C.") 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