--- title: Talkdesk Reviews meta\_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2582 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2582 scale: '5' date\_modified: '2026-08-12' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews & Product Details Visit Website Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. * * * Product Website Talkdesk Seller [Talkdesk](https://www.g2.com/sellers/talkdesk) Discussions [Talkdesk Community](https://www.g2.com/products/talkdesk/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) ## Talkdesk Integrations (52) What do users say about integrations? 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User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/29/2026 "Easy to Use with Clear Team Visibility" 3.5/5 What do you like best about Talkdesk? It is easy to use. We have a good views of the team workers Review collected by and hosted on G2.com. What do you dislike about Talkdesk? We ca not modify the wrap up after the closing time of this one. It is frustrating. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Client service Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13180889/official_response/edit) Thank you for sharing your feedback! We're thrilled to hear that you find Talkdesk easy to use and appreciate the clear team visibility it provides. If you have any further concerns or suggestions, please feel free to reach out to us. We are here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for choosing Talkdesk for your client service needs! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/30/2026 "Simplifies Customer Assistance with Ease" 5/5 What do you like best about Talkdesk? I like the simpleness and find it very convenient. It's very easy to help customers through chat and email and easy to solve tickets. The initial setup is very easy. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I find that it sometimes takes a while to load when I log in, taking like 30 seconds. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps me assist customers daily, making it very easy to help customers through chat and email and solve tickets conveniently. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13189434/official_response/edit) We're glad to hear that you find Talkdesk simple and convenient for assisting customers. Thank you for taking the time to leave a review! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") GB Verified User in Banking Small-Business (50 or fewer emp.) 7/29/2026 "Simple, Easy-to-Understand Analysis and a Smooth User Experience" 4/5 What do you like best about Talkdesk? it is very simple to understand the analysis and also very easy to use Review collected by and hosted on G2.com. What do you dislike about Talkdesk? it has a few bugs that needs refreshing sometimes Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? centralising the calls and email for the entire team Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13181824/official_response/edit) We are thrilled to hear that you find Talkdesk simple and easy to use. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/13/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to use and with reports exportable to Excel" 5/5 What do you like best about Talkdesk? Easy to use, you can generate reports and export to an Excel file. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? that sometimes calls cannot be answered or that it sometimes gets stuck Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? for the use I give it, I cannot answer this question Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13100499/official_response/edit) We're glad to hear that you find Talkdesk easy to use and that you appreciate the ability to export reports to Excel. We apologize for any inconvenience caused by calls not being answered or the system getting stuck. Our team is constantly working to improve the platform and address any technical issues. Thank you for your feedback and taking the time to leave a review. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Roy Arturo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roy Arturo E.") RE Roy Arturo E. 1/17/2026 "Reliable and Intuitive, but Room for More Customization" 4/5 What do you like best about Talkdesk? I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-12226767/official_response/edit) We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") CC Verified User in Consumer Services Small-Business (50 or fewer emp.) 7/8/2026 "All-in-One Functionality with Email and Ticket Lookup" 4/5 What do you like best about Talkdesk? It has all in one functionality, with email and ticket look up. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Learning curve is steep. User interface needs optimization. Would like private notes on tickets Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It manages all of our tickets in one spot. Helps organize and consolidate Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13075422/official_response/edit) We're glad to hear that you appreciate the all-in-one functionality of Talkdesk, including the email and ticket lookup features. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vivek G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vivek G.") VG Vivek G. Team lead-Managed Services Enterprise (\> 1000 emp.) 12/17/2024 "Nice Telecalling/Conferencing tool" 3.5/5 What do you like best about Talkdesk? Talkdesk has been pushing a lot of good updates lately. A few that stand out: Their new AI in Copilot feels smarter and more grounded. It helps agents handle tricky issues without getting lost. The CXA platform is getting better at automating whole workflows, not just basic chat replies. They’ve added industry-focused clouds for travel and hospitality, which makes the automation feel more practical. Analytics now keeps unlimited historical data, which is great for long-term trends. Digital channels got nice upgrades like better chat formatting, real-time translation, and clearer email controls. They’ve also expanded in India, which is a good sign for faster innovation. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Reporting and dashboards could be more flexible. Stability can dip at busy times. Some features feel a bit limited to customize. Pricing gets confusing when you add AI options. Support can be slow for complex issues. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Easy for handling large number of calls in a support environment like Zscaler. User friendly interface and very easy to learn Call routing feature Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-10657559/official_response/edit) We're thrilled to hear that you find Talkdesk to be a user-friendly and efficient tool for handling calls. Thank you for your positive feedback! Please reach out to your CSM directly if there is anything we can help you with. 11/24/2025 Validated ReviewerIncentivizedSource: G2 invite WR Willem R. IT support Mid-Market (51-1000 emp.) 7/22/2026 "Happy Talkdesk(er)!!!" 4.5/5 What do you like best about Talkdesk? efficient, easy to use, and user-friendly. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? In our configuration it is not possible to put a call on hold to take an other call. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? A very good platform for telephone communication Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13141679/official_response/edit) We're thrilled to hear that you find Talkdesk efficient, easy to use, and user-friendly! We appreciate your feedback about the inability to put a call on hold in your configuration and will share this with our team for future improvements. Thank you for choosing Talkdesk for your telephone communication needs! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 7/28/2026 "Clean Design That Makes Information Easy to Find" 4/5 What do you like best about Talkdesk? The design. It's easy to have the information. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? There are some bugs sometimes about the time indication. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? It's a good tool to have statistics about our calls Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13176631/official_response/edit) We're glad to hear that you find our design easy to use and that it helps you access information efficiently. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Edwin Adrian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edwin Adrian S.") ES Edwin Adrian S. Ingeniero de Servicio Small-Business (50 or fewer emp.) 11/20/2025 "Perfect Interoperability and Ease of Configuration" 5/5 What do you like best about Talkdesk? I greatly appreciate Talkdesk's interoperability with various applications, which allows me to integrate it perfectly with other systems, such as our Salesforce CRM, turning it into a crucial control center for our operations. The ability to manage the system from both an agent's and an administrator's perspective is invaluable, as it integrates these experiences and facilitates a more holistic and efficient management of the call center. Additionally, Talkdesk's ability to adapt to the growth of our system is perfect, as it adjusts to the growing and complex needs of our call center. The initial setup of Talkdesk was surprisingly quick and easy compared to Avaya, which saved me significant time and effort, allowing us to get up and running without unnecessary delays. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Initially, it is complicated to manage Talkdesk. The logic of some components, especially when working with variables or custom integrations, requires a very good understanding of Talkdesk. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk optimizes the customer experience and call center operations, allowing for growth and efficient scalability. Its interoperability with applications and tools like Salesforce creates a comprehensive control center. Although initially the management is complex, its setup is quick. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-11982918/official_response/edit) We're thrilled to hear that you appreciate Talkdesk's interoperability and ease of configuration, especially its integration with Salesforce CRM. We understand that managing certain components may initially be complex, and we're continuously working to improve user experience and provide better support for custom integrations. Validated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about Talkdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkdesk ](https://www.g2.com/products/talkdesk/discussions/new) ![Marcos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos C.") MC Marcos Castro • Last activity over 2 years ago What is the best way to filter per day 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge Valencia vasallo • Last activity about 1 year ago Is it possible to add an alarm whe a call is on queue? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) [ View all Discussions ](https://www.g2.com/products/talkdesk/discuss) ## Pricing Options Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start ### CX Cloud Digital Essentials $85.00 1 Per user, Per month ### CX Cloud Voice Essentials $105.00 1 Per user, Per month [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) Talkdesk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) ##### ##### Talkdesk Features Channels Voice Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/talkdesk/features) ## 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