--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talk Desk Review. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool. **What do you dislike about Talkdesk?** Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered: Integration Problems Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome. Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity. Workflow & Status Issues The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks. There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress. Connectivity & Audio Quality Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns. These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical. **What problems is Talkdesk solving and how is that benefiting you?** It manages our calls. **Official Response from Aunalisa Arellano:** > Thank you for sharing your challenges with Talkdesk. We are sorry to hear about the integration problems, workflow issues, and connectivity concerns you have encountered. Our team takes your feedback seriously and is dedicated to finding solutions to improve your experience. Please know that we are working with the Talkdesk admin at your organization to ensure you have a better experience going forward. ### 2. Easy to Navigate, But Reliability Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful. **What do you dislike about Talkdesk?** We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company. **What problems is Talkdesk solving and how is that benefiting you?** It isn't really solving any problems for us. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 3. Great Transcripts and Summaries, But Connectivity Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Bailey N. | Class Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I really enjoy the live transcript, especially when there not a great connection. This helps keep up with the conversation without having to say "what" all of the time. I also enjoy the summaries as well as the auto-closing of tickets in the system. **What do you dislike about Talkdesk?** I feel like there is definitely issues with connectivity to other systems. The inconsistency with connection can definitely cause a delay, especially when there is a high number of calls. This also causes issues with opening tickets sometimes as well. There have been times that CoPilot does not generate the summary in the amount of time allotted for wrap up causing a delay in moving between calls. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk and CoPilot are definitely solving a ease of use when it is functioning as intended which helps with efficient handling and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. ### 4. Great platform for call management **Rating:** 4.5/5.0 stars **Reviewed by:** Mackenzie L. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Talkdesk?** Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis. **What do you dislike about Talkdesk?** Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's automated features, such as the new AI grading agent for Quality Assurance, have been beneficial to your team and have helped improve call grading and identify areas for improvement. Thanks for taking the time to leave a review! ### 5. Easy for Agents, Packed with Detailed Reports **Rating:** 4.0/5.0 stars **Reviewed by:** ALBERTO C. | Responsabile Customer Care & Medical Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Talkdesk?** The ease of use on the agent side and the possibility of having various detailed reports **What do you dislike about Talkdesk?** The fact that does not exist the italian version for some features, not italian telephone support, not easy to build a flow and manage it **What problems is Talkdesk solving and how is that benefiting you?** At the moment no problems **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback. We're pleased to hear that Talkdesk is meeting your needs in terms of ease of use and detailed reports. We understand the importance of language support and appreciate your input. ### 6. Talkdesk: Smarter Cloud Support for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support. **What do you dislike about Talkdesk?** The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable. **What problems is Talkdesk solving and how is that benefiting you?** I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that our platform has helped streamline your customer support processes and provide real-time analytics and AI tools to enhance call handling. We acknowledge the feedback regarding pricing and occasional call quality issues and are committed to addressing these concerns. ### 7. Very useful platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively. **What do you dislike about Talkdesk?** What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform. **Official Response from Aunalisa Arellano:** > Thank you for sharing how Talkdesk is benefiting your business by centralizing your communication and streamlining your customer support operations! ### 8. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Customer retention specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Talkdesk?** Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call. **What do you dislike about Talkdesk?** Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk is helpful without making notations faster by using the copilot feature. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're happy to hear that you find Talkdesk reliable and easy to learn. We'll take note of your concerns about setting up breaks and using certain features in the app. Your input is valuable to us! ### 9. TalkDesk is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Retailer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I like using the AI feature it makes the job easier **What do you dislike about Talkdesk?** better call quality as sometimes the caller is hard to hear **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk assists in resolving customers issues **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that Copilot is helpful. We apologize for any issues you've experienced and we're continuously working to improve our platform. Thank you for your feedback! ### 10. Very helpful software **Rating:** 5.0/5.0 stars **Reviewed by:** Courteney F. | Customer service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk. **What do you dislike about Talkdesk?** I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it has been beneficial for your customer service operations. Thank you for your feedback. Agents are able to pause calls, I have linked a knowledge base article about agent-initiated pause and resume call recording which I hope is helpful to you. Should you have any questions or need support enabling this feature, please reach out to your CSM. https://support.talkdesk.com/hc/en-us/articles/202551769-Agent-initiated-Pause-and-Resume-Call-Recording ### 11. Talk desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Talkdesk?** talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. **What do you dislike about Talkdesk?** in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been helpful in tracking live queues, receiving feedback, and storing customer contact data. It's great to know that you find the features like call recording, live listening, and productivity tracking useful. ### 12. Inshort - one of a best software **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh S. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Talkdesk?** A top notch contact center platform praised for its user-friendly interface and robust AI features. **What do you dislike about Talkdesk?** Call quality issues and transcription accuracy is missing at lot of places **What problems is Talkdesk solving and how is that benefiting you?** helps us centralize customer interactions and improve response times with AI-driven routing **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be one of the best software with a user-friendly interface and robust AI features. Thanks for taking the time to leave a review! ### 13. Love TD when it works but it often has glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Talkdesk?** Love that you can go and see conversations with the customer so you can review what has been said **What do you dislike about Talkdesk?** Half of the time we try to transfer it won't work and there are often times when the calls don't come through but go to voicemail instead **What problems is Talkdesk solving and how is that benefiting you?** It helps track subjects so I can go back through past conversations **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're delighted to hear that you enjoy the ability to review conversations with customers. We're sorry to hear about the issues you've experienced with call transfers and missed calls. Our team is constantly working to improve our platform's reliability and performance. We'd like to investigate these issues further to ensure a smoother experience for you. Please reach out to our support team so we can address these concerns promptly. We appreciate your support and look forward to resolving these issues for you. ### 14. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** TOMÁS M. | Assitant Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Talkdesk?** The reports for operations are really easy to access and are easy to use. **What do you dislike about Talkdesk?** Sometimes it is really slow when we have a high call volume. **What problems is Talkdesk solving and how is that benefiting you?** Copilot is a great tool that allows us to track down our convo in real time. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reports easy to access and use. We apologize for any inconvenience caused by slow performance during high call volumes. We are continuously working to improve our system's performance to ensure a smooth experience for all our users. ### 15. Talkdesk Review (Administrator Perspective) **Rating:** 4.0/5.0 stars **Reviewed by:** Jevgeni T. | Salesforce CTI Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Talkdesk?** The (technical) customer service is amazing and actually unlike many other cs providers, directly reachable via phone. That's a huge plus point in my perspective when you quickly want to double check, confirm or simply fix things which potentially have a considerable impact on business. My CSM is superb and very flexible which isn't something one should take for granted. The ease of use and implementation of the software/service is also rather on the easy side. **What do you dislike about Talkdesk?** More refined UI and management of ring groups and bulk changes (when not using csv's), users reporting that the audio source has changed (most likely not a TD dedicated issue and more related to windowsOS) and last but not least a couple of features missing such as forward to different flow component in studio. **What problems is Talkdesk solving and how is that benefiting you?** Not necessarily solving but rather enabling us to be reachable for customers and vice versa. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find our technical customer service amazing and appreciate the direct phone support. We understand the importance of quick and efficient assistance for your business needs. ### 16. A Game Changer for JK Moving Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Move Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Talkdesk?** Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates. **What do you dislike about Talkdesk?** One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment. **What problems is Talkdesk solving and how is that benefiting you?** One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for the feedback! We appreciate your suggestion about customizing the answer ringer, and we'll definitely pass it along to our product team for consideration. ### 17. I use TalkDesk every single day **Rating:** 5.0/5.0 stars **Reviewed by:** B.J. (Bobbe) P. | Digital Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** Hands down, the voicemail feature. IT JUST WORKS!!! The voice mail feature saves me time and records numbers so I don't have to go digging. I can click it right there, from the voicemail page and get right back to my customer quickly. **What do you dislike about Talkdesk?** I discovered that I cannot see incoming calls, time, etc **What problems is Talkdesk solving and how is that benefiting you?** keeping up with # of calls logged, time, and length of call; also records into SalesForce so I know where I am with the customer **Official Response from Aunalisa Arellano:** > We are glad to hear that you love the voicemail feature! It's great to hear that it's saving you time and helping you get back to your customers quickly. Thank you for your feedback about the incoming call visibility. We're always looking for ways to improve our platform and will definitely share this with the team. ### 18. Excellent experience with talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Silindile N. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well **What do you dislike about Talkdesk?** The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support **What problems is Talkdesk solving and how is that benefiting you?** It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk's knowledge base and call recording features helpful for improving your performance and customer support skills. We appreciate your feedback and are committed to providing a user-friendly experience. ### 19. talk desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | lead associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. **What do you dislike about Talkdesk?** in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work. there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it has been helpful for tracking live queues, receiving feedback, and storing customer contact data. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience. ### 20. Talkdest review **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwanda Z. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** As a PV agent, I like that fact that talkdesk allows me to reveiw all the score sheets that I previously completed. I like that talkdesk allows me to fix any errors or incorrect information that I might have saved by mistake. I also like how easy it it to ammend any information. I also like how it is easy to navigate which makes it easy for me to use. Lastly, I like how the aux codes are all labled in instructing colors. **What do you dislike about Talkdesk?** As a previous customer sales service agent, I did not like how talkdesk would randomly cut calls while still on the line with customers due to bad network. I also did not like how sometimes it would just freeze on the incorrect aux code, eg. It would sometimes just freeze on available even though I am on a call. **What problems is Talkdesk solving and how is that benefiting you?** It is solving my problem with not being able to easily summarize conversations and improve accuracy and reduce handling times. This is benefiting me in rounding up conversations and improving my skills of handling times and accuracy with my stats. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're glad to hear that you find Talkdesk helpful for reviewing and amending score sheets, as well as for navigating and using aux codes. We apologize for the issues you experienced with call cuts and freezing on incorrect aux codes. We are constantly working to improve our network stability and system performance to provide a better experience for our users. ### 21. One of the main tools I was daily for my job. **Rating:** 3.5/5.0 stars **Reviewed by:** Shayla D. | Lottery Retailer Support, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Talkdesk?** I use Talkdesk every day for my job, and it has significantly improved my ability to provide top-notch customer support . The platform is incredibly user-friendly, making it easy to navigate and utilize its features efficiently. One of the standout aspects of Talkdesk is its speed and efficiency. It allows me to handle customer inquiries quickly, which is crucial in maintaining high customer satisfaction. The integration with other tools and systems we use is seamless, further enhancing our workflow. I find the editing it to my own personal preference for the widgets I need to get my job done is one of my favorite features. Editing widgets is easy and can be done quick , when certain days need different aspect of Talkdesk. Overall, Talkdesk has been a game-changer for our customer service operations. It’s quick, efficient, and reliable, making it an indispensable tool for our team. **What do you dislike about Talkdesk?** When I have completed a call, it can take a few minutes for my activities to be updated. So, if I need to go back and check my last call, it's not there, even after refreshing. Also, the AI-generated summary will disappear when taking an SMS at the same time. **What problems is Talkdesk solving and how is that benefiting you?** AI-powered automation is the best feature because it assists me in finding information during the call. I handle numerous numbers over the phone, and with AI, it displays the numbers as the customer dictates them, so there's no need to slow down the call for repetitions. With the AI-generated summary, my after-call wrap-up is brief, allowing me to return to assisting customers more quickly. **Official Response from Aunalisa Arellano:** > It's great to hear that the AI-powered automation feature is benefiting you by assisting in finding information during calls and speeding up the after-call wrap-up. We're glad to hear that it's helping you handle numerous calls more efficiently. ### 22. A wonderful system for smooth operating **Rating:** 5.0/5.0 stars **Reviewed by:** Shania D. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties. From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform. **What do you dislike about Talkdesk?** While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a valuable asset in your daily workflow! Our goal is to provide a user-friendly and efficient platform to help you focus on delivering exceptional service to your customers. Thank you for recommending Talkdesk to other Customer Service Representatives! ### 23. Most reliable platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Kishlay(PT) . | Clinical Investigator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Talkdesk?** I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible **What do you dislike about Talkdesk?** Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be the most reliable platform for customer service! Our team works hard to provide efficient and quick service, and we're glad to hear that it's benefiting you. ### 24. Talkdesk Review & Rating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Talkdesk?** Talkdesk is human-friendly, easy to use and navigate, and reporting is easy to understand and very much simplified. The quality and division between a customer and an agent are great. We can use it anytime and open more than one tab of Talkdesk in one go. Customers rarely complain about issues or connections and it is easy for them to hear and understand the agent on the call. The line is clear for the customers. **What do you dislike about Talkdesk?** The only challenge with Talkdesk is that when loading activities takes a long time, transcripts are unavailable on some outbound calls. **What problems is Talkdesk solving and how is that benefiting you?** AI or transcript, transcript benefits me and make listening to calls easy and understandable. I can always go back and search a part that I may have missed out on while listening to the call. It is easy to double check words that are being mumbled on the call and it is easy to follow time stamps with the transcripts. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're glad to hear that the platform has been beneficial for you in terms of clear customer-agent communication and easy reporting. We understand the frustration with the loading time for activities and the unavailability of transcripts on some outbound calls. We're continuously working to enhance our platform and will address these issues accordingly. ### 25. Game changer for customer service, automating tasks is number one for me! **Rating:** 5.0/5.0 stars **Reviewed by:** Xhoi K. | Move Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Talkdesk?** user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for **What do you dislike about Talkdesk?** probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time **What problems is Talkdesk solving and how is that benefiting you?** reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is making a positive impact on your customer service experience by reducing wait times and improving interactions. We understand the importance of AI-powered features and are continuously working to enhance our platform to provide the best possible support for our users. ### 26. Profound phone solution **Rating:** 4.5/5.0 stars **Reviewed by:** Steffen K. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Talkdesk?** Talkdesk is an excellent solution for managing phone connections across various setups, including call centers, offices, and remote locations. It offers a wide range of options and flexibility. We’ve used Talkdesk for daily customer interactions, and found it easy to set up. **What do you dislike about Talkdesk?** While some options can be found through research or by browsing the menu, the overall call structure can feel overwhelming, especially if you require a more detailed setup. **What problems is Talkdesk solving and how is that benefiting you?** We needed to set up a contact center solution that accommodated multiple teams, with custom routing, inbound and outbound phone numbers, different opening hours for each team, and personalized IVR messages. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be an excellent solution for managing phone connections across various setups. We appreciate your feedback and are constantly working to improve the user experience. ### 27. A great phone system but a few of the features a bit half-baked. **Rating:** 4.0/5.0 stars **Reviewed by:** Tom E. | Consumer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** Managing the IVR flow is very easy and doesn't require any coding skills. Talkdesk staff are very accessible and have been only to regular (bi-weekly) meetings since we implemented. They also innovate frequently are release new features (and upgrades to existing features) on a quartelry basis. **What do you dislike about Talkdesk?** The phone system is not as stable as our previous vendor. Outtages are uncommon but happen more frequenty that we'd like. Many of the features they release are somewhat barebones and it can take a while for many common sense features to be fully fleshed out. The support staff is also not the best about closing the loop. **What problems is Talkdesk solving and how is that benefiting you?** They provide many self service tools to optimize our IVR and help deflect customer calls. The reporting tools are also very robust and relatively easy to use. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk. We are glad to hear that managing IVR flow is easy for you. We understand your concerns about system stability and feature completeness. We are committed to addressing these issues and providing a better experience. We appreciate your recognition of our self-service tools and reporting capabilities. ### 28. TalkDesk is a great addition to our job **Rating:** 3.5/5.0 stars **Reviewed by:** Tamara P. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** The transcription aspect of Talkdesk is amazing, all information releating to the call is in transcripts which you can read to guarantee the accuracy of your notes. The ease of integration is extrodornary as it maintains call consistency which makes customer support calls more accurate and consistant. This product is very easy to use and navigate the dashboard **What do you dislike about Talkdesk?** The connection issues which involve not being able to hear the caller. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves any issues regarding playback, as we are able to read the transcript any information that was missed is in the transcript feature eliminating the need to play back a call to retrieve information. This feature makes our job more efficent and enables me to spend more time with my customers than listening to playbacks. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are enjoying the transcription aspect of Talkdesk and finding it beneficial for maintaining call accuracy and consistency. We appreciate your feedback about the connection issues and will work to improve that aspect of our service. ### 29. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Simiso S. | Sales Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** Talkdesk is a very easy-to-use app that allows us to speak to sellers in a clear and professional in a way that makes it easy to daily out and receive inbound calls. We also get alerted when calls come in which makes it easy to assist sellers **What do you dislike about Talkdesk?** - Sometimes we do not get alerts when calls come in which leads to missed calls. We sometimes experience network issues that leads to missed calls. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the issues of sellers waiting for a long period in the queue to get their calls answered. Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you manage your workload and track your productivity. We're committed to providing tools that enhance your performance. ### 30. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Ulan S. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Talkdesk?** I like that features like call recording, voicemail-to-email, and automated assigning calls that can improve efficiency and professionalism. The ability to easily add or remove lines and adapt to the company's changing needs. I would like to highlight ensuring clear and uninterrupted communication is crucial. **What do you dislike about Talkdesk?** Sometimes it can happen connectivity problems, dropped calls, and system outages that can disrupt business operations. **What problems is Talkdesk solving and how is that benefiting you?** Nowadays some products do not provide scalability in terms of exploring scalable solutions that can easily add or remove users and features. Talkdesk provides adaptability to changing business needs and growth. The product provides robust, cloud-based infrastructure with high availability that allows increase reliability and minimise disruptions. The product delivers tools like call recording, reports and analytics, and AI-driven insights that improve customer service, compliance, and data-driven decision-making. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is solving scalability issues for you and providing adaptability to your changing business needs. We appreciate your recognition of our robust, cloud-based infrastructure and the tools we offer for improving customer service and decision-making. ### 31. my review with Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Nokuzola V. | Customer services agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** The most exciting part about using talkdesk is that you receive quality management where you receive your quality score to track yourself as well as where you are with quality and profiles that you have put through, also you can go to activities if you would like to listen to the previous calls that you need to double-check something or correct as calling back the seller if you need to rectify any mistakes made. Being able to aux differently when you need to go somewhere at that specific time. **What do you dislike about Talkdesk?** The main problem with talkdesk is that it kicks you out whilst on the call and sometimes you get missed calls but it never rang and in most cases it's freezes. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving lots of problems when it comes to profiles being marked because you get feedback on what needs to be done correctly the next time and how, being able to have conversations with your colleagues as well while on the call if you need any assistance or to clarify anything that needs clarification. Talkdest gives you the opportunity to use activities when you need to listen to your calls if you are unsure if there's something you think you forgot to say or put on your profiles so you can go back and correct that mistake and give our sellers the best services ever! **Official Response from Aunalisa Arellano:** > We're thrilled that you find our quality management and call tracking features beneficial. We apologize for the inconvenience caused by dropped calls and freezing. Your feedback helps us identify areas for improvement, and we are committed to enhancing the reliability of our platform. ### 32. User friendly, easy to understand and very straight forward **Rating:** 5.0/5.0 stars **Reviewed by:** Lunga Pinkie M. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** It is very clear and user friendly. The system accomades my line of business and is able to have potions like having a side consultation while on a call. Recorded calls are clear You can do coachings and save them **What do you dislike about Talkdesk?** That there is no option to redial the last phone number The latency of call being recored **What problems is Talkdesk solving and how is that benefiting you?** That you can have a side conversation, If you need any assistance with a call from a different line of busine, there is no need to transfer that call, just consulat and then get bacl to the customer with a newsolution. When doing coaching. once the document is done, the person your are chaing also has the document **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and accommodating to your business needs. We appreciate your feedback about the redial option and call recording latency, and we'll certainly take that into consideration for future improvements. Thank you for sharing how Talkdesk has benefited you in handling side conversations and coaching sessions. ### 33. Easy and simple navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Nombulelwa M. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** It record calls, easy to use, display the seller information which makes it to find profiles, I can change status(aux) eg:lunch, breaks, meetings, training,coaching **What do you dislike about Talkdesk?** it does not record emmediately on calls it takes few seconds before recording. When transferring we unable to have the seller and the consultant on the line same time **What problems is Talkdesk solving and how is that benefiting you?** It makes it easy for me to control when answering calls since it does not automatically answer for you, it makes it easy for me to control my incoming calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk helps you easily manage your incoming calls and control your availability. Your feedback about the call recording and transferring functionalities is valuable, and we'll use it to make necessary enhancements for a seamless user experience. ### 34. Talkdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Hlengiwe S. | Document Verification Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** With talkdesk I can check how many calls I have taken and recieved in the day, I am able to listen to my calls just incase I have missed something and lastly I am able to check my monthly and weekly QA score. Administrator features are well designed **What do you dislike about Talkdesk?** It has as issues with palyback and the audio of the call recordings could be better.I dislike the fact that ACW is only 30 seconds which is not enough for after call work atleast 1 minute would do. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with our call tracking and quality assurance features. We understand your concerns about playback and audio quality, as well as the after-call work time. Your feedback is valuable to us and will be taken into account for future enhancements. ### 35. It is user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Nokuthula X. | Dealer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Being able to check my quality scores on Quality Management. **What do you dislike about Talkdesk?** When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning. **What problems is Talkdesk solving and how is that benefiting you?** I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser. **Official Response from Aunalisa Arellano:** > We're thrilled that you find Talkdesk helpful in managing your quality scores and evaluations. We apologize for the inconvenience with the outbound call ticket issue and will take steps to ensure a smoother process for you in the future. ### 36. My love-hate relationship with Copilot (AI) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2024 **What do you like best about Talkdesk?** The most helpful tool I have had from talkdesk is the Copilot call summarizer. For the first 2 years of my career as a phone agent, my handle time never went below 12 minutes. After I started using Copilot, my handle time is regularly BELOW 12 minutes and this past month I have gotten it down to 7 minutes- my best handle time ever! I love the UI of Talkdesk. The buttons have good colour contrast and the sleek design is so much better than the previous phone management system my company used. When I have to make a transfer, whether Blind or Consulting, it goes seemlessly and quickly. I use Talkdesk everyday and have come to rely on it as a vital tool in my workday. I love how when things go wrong, Talkdesk is quick to work on the issue and get it resolved. **What do you dislike about Talkdesk?** Talkdesk can be buggy. Dropped calls happen weekly. The most annoying thing is my favourite part of Talkdesk is Copilot, however, for an AI it certainly doesn't learn well. Sometimes the quality of the summaries is very thorough and sometimes almost too vague and concise. I don't understand how one week it can get infomration consistently well, and then the next week makes the most basic errors. Another thing about Copilot is that is doesn't pick up on "foreign accents" as well as it should in this diverse world we live in. If I am speaking with an East Indian man, it will almost always gender them as a woman. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving my call summaries. By recording the call script and giving a summary, this frees up my working memory to help our customers to the best of my abilities. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Copilot and the UI of Talkdesk. We're sorry to hear about the issues you've encountered with dropped calls and the inconsistency in Copilot's performance. We're committed to addressing these challenges and improving the overall user experience. Your feedback on Copilot's learning capabilities and its handling of accents is valuable, and we'll use it to drive further improvements. ### 37. TALKDESK **Rating:** 5.0/5.0 stars **Reviewed by:** Sibonisiwe H. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is intuitive and makes working seemless. It is very user friendly and the real-time reporting feature is impeccable.It assists in gaining insight into customer interactions and helps us as agents track our performance. The consult feature is the best as it allows us to work with other department to ensure the caller is assisted in the best way possible.It is a great tool support agents. **What do you dislike about Talkdesk?** Talkdesk support is not always responsive. The audio quality is not of the best,yes it is there however there is room for improvement on the quality. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesks assist in minimizing growth issues within businesses and it empowers agents. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you gain insight into customer interactions and track your performance as agents. We understand the importance of responsive support and high audio quality, and we're continuously working to enhance these aspects of our service. Thank you for your valuable feedback. ### 38. The experience is great **Rating:** 4.0/5.0 stars **Reviewed by:** Nwabisa R. | cunsultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Calls are recorded you able to go back and retrieve the calls.You can inform your employer/colleagues of your where abouts by auxing. The platform has tabs for different activities it is ease of integration. The platform is user friendly it is easy to navigate therefore is is easy to implement. You are eble to expand your knowledge of it by taking the training provided on it on Training collections. I work in a callcenter environment there it is used frequently and their support team is always available for assistance when needed. **What do you dislike about Talkdesk?** It does not have a video feature therefore it cannot be used for video calling for conferences/meetings etc. **What problems is Talkdesk solving and how is that benefiting you?** We able to communicate with our clients, we able to add notes of the conversations that we can excess easly. We can monitor each other as colleagues so do our employers. **Official Response from Aunalisa Arellano:** > We're glad to hear that you're enjoying the call recording and retrieval features, as well as the ease of integration and user-friendly platform. We appreciate your feedback and are constantly working to improve our services. ### 39. Very user friendly especially when consulting, the side apps helps a lot. **Rating:** 5.0/5.0 stars **Reviewed by:** Yanga B. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** What I like best is the side apps they help you stay updated with activities you have done, the reviews, and evaluations from the the quality assurance team. I like that it allows you to answer and shows the details of the person calling and the department they are calling from. It is very easy to use and you can consult between departments and a customer at the same call **What do you dislike about Talkdesk?** I'm not too fond of the dispositioning in the after-call **What problems is Talkdesk solving and how is that benefiting you?** It helps identify the hours an agent is logged in and, therefore count their productive hours. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you stay updated and consult between departments and customers. We value your feedback on the after-call dispositioning and will use it to make improvements for a better user experience. ### 40. Very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Banele M. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** When receiving a call, Talkdesk is able to provide you with the contact's information provided on the link work app. In that way one can prepare themselves for the rest of the call. **What do you dislike about Talkdesk?** Talkdesk will put you offline when least expected and change the status auxed without notifying sometimes. **What problems is Talkdesk solving and how is that benefiting you?** Being able to contact the person whom we a providing the service to. We are able to search for a call made using Talkdesk to listen and manage customer service. Quality of calls is assured and feedback is given when profile are verified. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk efficient and that it helps you prepare for calls by providing contact information. We apologize for any inconvenience caused by unexpected offline status changes and will work to improve this issue. ### 41. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting in the queue. We are also able to change to different status using the app **What do you dislike about Talkdesk?** It is not helpful when the system sometimes crashes and changes the status to offline due to system issues. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the issue of not being notified when calls come in as we get to see the sellers details and we get to see the call come in before we even answer which gives us a chance to be prepared for the call which enables us to assist the customers efficiently. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has made it easy for you to operate and manage calls efficiently. We understand the frustration with network issues and being placed offline at times. Our team is actively working to address these issues and provide a more reliable system for you. ### 42. Talkdesk is good **Rating:** 2.5/5.0 stars **Reviewed by:** Stephanie W. | Consumer Services Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** When using Talkdesk, I found that is was a great improvement from the app our team previouslu was using as there are many more features including the call back option. I also liked the call connection sound and layout of the app was better. **What do you dislike about Talkdesk?** I think one problem was the speech analytics not always determining certain words with different peoples accents and tones however it is great that we are able to update new phrases and make adjustments so that we get the appropriate credit for for meeting our business requirements during the call. **What problems is Talkdesk solving and how is that benefiting you?** I think a great part about Talkdesk is the the layout of the app and the many available functions, its just seems more up to date then our previous system. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're happy to hear that you find the app layout and available functions to be more up to date than your previous system. We understand the importance of accurate speech analytics and are continuously working to enhance this feature. We appreciate your feedback! ### 43. Talkdesk is very easy to use, User friendly, and offers the best navigation system **Rating:** 5.0/5.0 stars **Reviewed by:** Lindani B. | sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Talkdesk?** easy to navigate, always updates of our scores so we stay updated, it is very easy to start every single day **What do you dislike about Talkdesk?** sometimes it blickers making it hard for sellers to hear to us **What problems is Talkdesk solving and how is that benefiting you?** talkdesk makes it easire for us to commmuicate with our sellers, makes things very effectient, and we can easily navigate through talkdesk and that makes it easy to make our sales on a daily basis **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you communicate more effectively with your sellers and streamline your sales process. We're committed to providing a platform that supports your success. ### 44. The best way to connect **Rating:** 5.0/5.0 stars **Reviewed by:** Sthandiwe D. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** It helps me maintain my AHT as I am able to track the amount of time I spend on a call. Helps me adhere to my work schedule, keeps me up to date with my quality scores **What do you dislike about Talkdesk?** Calls are not recorded immediately when you answer the call you have to wait at least 2 seconds before speaking for everything to be recorded **What problems is Talkdesk solving and how is that benefiting you?** Less dropped calls, minimizing the number of times I need to call the seller back. Therefore very effective and effecient production. **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk is contributing to your efficiency and productivity. Your feedback about the call recording delay is valuable, and we will take it into consideration for future enhancements. ### 45. why i enjoy using talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Noxolo N. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** it is very easy to use talkdesk , they have different number of features and it is very easy to implement and I get to use talkdesk every day. Talkdesk makes our jobs easy as customer support **What do you dislike about Talkdesk?** the support and the lack of key organizational features. They also seem to be chasing AI hype features over other critical call center features/functionality that would be more beneficial. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk AI helps companies automate customer interactions to improve their customer experience while reducing the operational burden **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're constantly striving to provide a user-friendly platform with a variety of features. ### 46. positive review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** I like that it changes your status automatically, but you still have the ability to change the status manually if neeed. I like the new AI feature as it helps speed up the wrap up times for calls. I really like that it types out the converstaions in text so you can go back and review if you need to while still in the call and right after the call without having to listen to the recording again. However somtimes the recording is needed so this is very benificial to still have the replay option. **What do you dislike about Talkdesk?** The reason I gave it a 9 instead of a 10 is it takes a long amount of time for the "activities" catagory to load after a call. You have to go out of after call work and then wait another 5-10 min before it wil load the call history recordings or the previous phone number that called. I also think somtimes the AI feature can twist things and is not always accurate. **What problems is Talkdesk solving and how is that benefiting you?** talk desk allows me to take calls without using a phone and only using my cumputer **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled that you find the automatic status change and AI feature helpful. We understand your concerns about the loading time for the activities category, and we'll work on addressing these issues. We appreciate your feedback! ### 47. My work personal assistance **Rating:** 5.0/5.0 stars **Reviewed by:** mbalenhle n. | Customer sales support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call. **What do you dislike about Talkdesk?** Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller. **What problems is Talkdesk solving and how is that benefiting you?** It make my work to be easy and creates a better customer experience for our callers due to it multiple functions.I have quick and easy access to my quality scores. **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to hear that Talkdesk is making your work easier and enhancing customer experience. We will take note of the issues you mentioned and work towards providing a more comprehensive solution for your communication needs. ### 48. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Slindelokuhle N. | senior sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** easy to navigate and very helpful when it comesto getting my montly scores. ease to use and very helpful when it come to intarecate with the sellers . **What do you dislike about Talkdesk?** you need to restart talkdesk every now and then. waht i alos disklike about the talkdesk it when i cant hear the seller **What problems is Talkdesk solving and how is that benefiting you?** talkdesk do gives the quality scores, improves customer service - so see where and did my mistake and learn from them **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been easy to use and beneficial for tracking your quality scores and improving customer service. We understand the frustration of needing to restart the system and the issue with audio. We are committed to addressing these issues and providing a seamless experience for our users. Thank you for your valuable feedback. ### 49. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nonhlanhla M. | Customer Sales Specialists, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is communication effective meaning it allows communication between two parties, for example between QA and an agent. You can receive scores which results in it being user-friendly. **What do you dislike about Talkdesk?** The downside of Talkdesk will be the network problems sometimes. The audio can be bad sometimes, leading to you not hearing the other person. It will drop calls sometimes. **What problems is Talkdesk solving and how is that benefiting you?** I believe it helps with better customer service as much as it helps with reducing the operation burden. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk effective for communication and user-friendly for QA purposes. We understand that network problems can be frustrating, and we are continuously working to improve call quality and reliability. ### 50. My experience has been fantastic, great mobility and being able to receive feedback immediately. **Rating:** 5.0/5.0 stars **Reviewed by:** Yamkela M. | Sales Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** The fact that I am able to receive feedback instantly. **What do you dislike about Talkdesk?** There's not much really I can say except for that frightening notification while on a call. **What problems is Talkdesk solving and how is that benefiting you?** Problems such as not being able to update status accordingly in line with what you are busy with at that moment, This is benefiting me well to a larger extent as I am able to Aux through different statuses throughout the day, **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find our platform beneficial for receiving instant feedback and managing your status effectively. Regarding the notification during calls, we understand your concern and will look into ways to make it less intrusive for our users. Your feedback is valuable to us as we continuously strive to improve our services. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for choosing Talkdesk! ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1496291&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A10%3A36+-0500&secure%5Bsession_id%5D=5a954f04-4b98-45a6-a0b7-bb5e1d24fb21&secure%5Btoken%5D=c9d7b1d3e6a712c03b6dd01c1cdf4241a7908f9822f4fce8f951ed9a8236af7b&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - 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[Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - 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