---
title: Talkdesk Reviews
meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2586 reviews by the users' company size, role or industry
  to find out how Talkdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 2586
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---


# Talkdesk Reviews
**Vendor:** Talkdesk  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 2,586
## About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.



## Talkdesk Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews)
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews)
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews)
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews)
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews)
- Intuitive (109 reviews)
- Customer Satisfaction (107 reviews)
- User Interface (107 reviews)
- Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews)
- Recording Features (92 reviews)

**What users dislike:**

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews)
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews)
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews)
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews)
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews)
- Poor Customer Support (53 reviews)
- Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews)
- Software Bugs (46 reviews)
- Poor Reporting (43 reviews)
- Inadequate Reporting (39 reviews)

## Talkdesk Reviews
  ### 1. Talk Desk Review.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Talkdesk?**

At this stage, I don’t have much positive to say. The platform comes across as unreliable and inefficient, with ongoing issues that seriously disrupt both employee workflow and customer satisfaction. I hope that future updates will resolve these problems, because right now, Talkdesk feels more like an obstacle than a useful tool.

**What do you dislike about Talkdesk?**

Unfortunately, my experience with Talkdesk has been challenging from the start. While the platform is intended to streamline communication and integrate with other tools, it has introduced more complications than solutions for our team. Here are the main issues we’ve encountered:


Integration Problems

Connecting Talkdesk to Salesforce is unreliable, which makes managing tickets cumbersome.
Copilot often fails to generate call notes, forcing us to spend extra time on manual documentation. This defeats the purpose of having an AI assistant and negatively impacts productivity.



Workflow & Status Issues

The system frequently locks us into incorrect statuses, preventing us from taking calls or going on breaks.
There’s no quick way to override these errors, which disrupts schedules and adds unnecessary stress.



Connectivity & Audio Quality

Almost every call begins with customers unable to hear me clearly. Audio quality and connection stability are major concerns.
These issues create a poor customer experience and reflect badly on our service, even though the root cause is technical.

**What problems is Talkdesk solving and how is that benefiting you?**

It manages our calls.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your challenges with Talkdesk. We are sorry to hear about the integration problems, workflow issues, and connectivity concerns you have encountered. Our team takes your feedback seriously and is dedicated to finding solutions to improve your experience. 

Please know that we are working with the Talkdesk admin at your organization to ensure you have a better experience going forward. 

  ### 2. Easy to Navigate, But Reliability Needs Improvement

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Talkdesk?**

When the software functions properly, I find it easy to navigate. I also appreciate the Co-pilot feature, which is quite helpful.

**What do you dislike about Talkdesk?**

We experience frequent technical problems with Talkdesk. Agents are required to restart the application at least once daily due to unexpected audio issues, Co-Pilot failures, or disruptions in communication between Talkdesk and Salesforce. These problems lead to longer call times, as we are forced to manually create and close cases for each call. While agents genuinely appreciate Talkdesk when it functions as intended, the ongoing inconsistency creates unnecessary stress for them. The 'help' we receive for technical issues has been a huge issue, we often get told we didn't provide information we provided multiple times and can never get someone to do more than email us. It feels like we do your technical troubleshooting for you which impacts the time of our agents and members of our leadership team. Leadership ends up being the middle man between the individual(s) having the issue and your company. I have never had that sort of experience with any other software company.

**What problems is Talkdesk solving and how is that benefiting you?**

It isn't really solving any problems for us.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. 

The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. 

  ### 3. Reliable and Intuitive, but Room for More Customization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Roy Arturo E.

**Reviewed Date:** January 17, 2026

**What do you like best about Talkdesk?**

I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly.

**What do you dislike about Talkdesk?**

While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data.

**What problems is Talkdesk solving and how is that benefiting you?**

I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a

  ### 4. Great call clarity and helpful AI tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Arianna C. | Retention Specialist/Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2025

**What do you like best about Talkdesk?**

Talkdesk has been such a great tool to have at work. It is very user-friendly and easy to use. I use it every day, all day, with minimal issues. I love having the calls be written out on the side when talking with a customer, so if I cannot hear them or my mic cuts out at all, I have that to look at and refer to. It has been a lifesaver multiple times! I can easily track my performance through Talkdesk as well.

**What do you dislike about Talkdesk?**

The only issue I have experienced with Talkdesk is that sometimes the AI and the transcription don't work properly, but it is not often, and it isn't the end of the world.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesks provides me with a simple easy to use service that lets me work from home.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk user-friendly and helpful for your work. We appreciate your feedback and will continue to work on improving our AI and transcription features. Thanks for taking the time to leave a review! 

  ### 5. Frequent Integration Issues and Slow Support Undermine Daily Use

**Rating:** 0.5/5.0 stars

**Reviewed by:** Dustin p. | Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Talkdesk?**

The ability to see status' of those logged in. being able to switch ques on the fly.

**What do you dislike about Talkdesk?**

TD support tends to be slow to respond when issues arise. On a daily basis we see issues with TD linking to salesforce, not creating cases for our reps, not transferring notes, and co pilot not being able to be used consistenly without issues.

**What problems is Talkdesk solving and how is that benefiting you?**

I have no problems that have been solved.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. 

The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. 

  ### 6. Effortless Scheduling and Performance Tracking

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ginger W. | CSR 2, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 04, 2025

**What do you like best about Talkdesk?**

I like how you can check your scheduled and calls along with your performance, ease to use and number of features is great

**What do you dislike about Talkdesk?**

when there is tech issues which is not offend

**What problems is Talkdesk solving and how is that benefiting you?**

its solving when students talk fast records every word to look back and make sure entering the correct information and with Ai now able to select your wrap sheet after call or email is great

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with our scheduling and performance tracking features. We strive to provide a seamless experience, and we apologize for any inconvenience caused by technical issues. Our team is dedicated to addressing and minimizing such occurrences.

  ### 7. Good Usability but Lacks Salesforce Integration

**Rating:** 3.0/5.0 stars

**Reviewed by:** Briana B.

**Reviewed Date:** December 05, 2025

**What do you like best about Talkdesk?**

I like that Talkdesk is easy to navigate once you get the hang of where everything is, and it's easy to review recorded calls.

**What do you dislike about Talkdesk?**

There are constant tech issues where we can't select the case number to put our dispositions in, or when we can select the case number, it won't add the notes to our cases in Salesforce. There are a lot of issues where it doesn't work with Salesforce as intended. The AI (co-pilot) is also not great.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is a standard phone system that meets our basic needs. It's easy to navigate and great for reviewing recorded calls.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with us! While we are disappointed to hear of the issues you have been facing, we want to ensure you we are committed to resolving them and ensuring you have a better experience with Talkdesk. 

The Talkdesk customer success team is working with the admin team at your organization to resolve the reported issues. 

  ### 8. Talkdesk is a Vital Tool for our Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Abbey C. | Director of Operations, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2025

**What do you like best about Talkdesk?**

Talkdesk has so many integrations and tools to best fit each company or business using it. It has been a valuable tool in our call center. The AI integration for quality assurance has been greatly helpful in highlighting areas for us to improve, and to take some of the stress off of grading calls ourselves.

**What do you dislike about Talkdesk?**

There are slight glitches or outages at times, but usually they are solved in a timely manner.

**What problems is Talkdesk solving and how is that benefiting you?**

It is taking a lot of work off of our shoulders with generating schedules, automatically grading agents, and offering vast reporting for any of our needs.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has been a valuable tool for your call center, especially with its integrations and AI quality assurance features. Thanks for taking the time to share your thoughts! 

  ### 9. Taldesk: Customer Services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria Isabel C. | Member Services Customer Service, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Talkdesk?**

I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it

**What do you dislike about Talkdesk?**

Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner

**What problems is Talkdesk solving and how is that benefiting you?**

Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with the copilot feature. We understand the importance of reliable connectivity and are committed to addressing any issues promptly. We appreciate your support and understanding.

  ### 10. Loooovvveee TalkDesk

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dawn B. | Customer Support Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 01, 2025

**What do you like best about Talkdesk?**

I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate.

**What do you dislike about Talkdesk?**

The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly

**What problems is Talkdesk solving and how is that benefiting you?**

It solved the issue of taking calls without missing them since it's automatic. I never miss a call

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you find Copilot helpful and easy to navigate. We apologize for any inconvenience caused by the system not refreshing, but we're glad to hear that it's quickly resolved. Thank you for choosing Talkdesk!

  ### 11. Reliable, With a Few Glitches Here and There

**Rating:** 5.0/5.0 stars

**Reviewed by:** Clarissa M. | Route Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about Talkdesk?**

We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations. 
Call quality is generally reliable with minimal downtime.
The interface is intuitive and easy for agents to navigate.

**What do you dislike about Talkdesk?**

Occasional bugs or lags, especially during peak hours.
Customization options could be more flexible, especially for more advanced workflows.

**What problems is Talkdesk solving and how is that benefiting you?**

It used to be hard to know how I was doing or where I could improve.
Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance.
 I can monitor my stats and hit my goals more consistently.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk, including the user-friendly interface and robust call center features. We understand the importance of reliable call quality and are committed to minimizing downtime. We also appreciate your feedback about the need for more flexible customization options, and we will take that into consideration for future improvements.

  ### 12. Talk Desk Is a very simple and easy app that you can use to talk to co workers and customers.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Megan L. | CSR, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Talkdesk?**

Talk Desk shows you a lot of information, it shows you were schedule and feed back from millions of customers

**What do you dislike about Talkdesk?**

Talk Desk does not update sometimes and I would need to restart and reload Talk Desk multiple times a day

**What problems is Talkdesk solving and how is that benefiting you?**

Talk Desk makes it easy to connect to the customers and Co workers

**Official Response from Aunalisa Arellano:**

> We're pleased to hear that Talkdesk is helping you connect with customers and coworkers easily. We apologize for any inconvenience caused by the updating issue and are committed to providing a seamless experience.

  ### 13. Best Contact Center on the market

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rob S. | Customer Service Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2025

**What do you like best about Talkdesk?**

Talkdesk is a perfect match of customizable interface paired with an intuiative user experience. Routing emails from outlook, calls via Zoom, and the option for text, live chat or even AI integrated responses make Talkdesk an invaluable tool. It has streamlined out customer engagement and make managing all inbound and outboudn communication seamless and smooth. Easy setup, fantastic support, and the best customer service. We use Talkdesk every day and could not be happier!

**What do you dislike about Talkdesk?**

It can be difficult to recognize all available features and how they can be integrated to enhance the user or customer experience.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk removes barriers in antiquated communication systems. It provides organized, professional routing of communications via email or phone, and helps maintain consistent messaging using tools such as templates, AI responses, etc.

**Official Response from Aunalisa Arellano:**

> We're delighted to hear that Talkdesk is benefiting your business by removing barriers in communication systems and providing organized, professional routing of communications. Our team is committed to helping you make the most of our features and tools, and we're here to support you every step of the way.

  ### 14. Very helpful software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Courteney F. | Customer service advisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about Talkdesk?**

I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk.

**What do you dislike about Talkdesk?**

I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk easy to use and that it has been beneficial for your customer service operations. Thank you for your feedback. Agents are able to pause calls, I have linked a knowledge base article about agent-initiated pause and resume call recording which I hope is helpful to you. Should you have any questions or need support enabling this feature, please reach out to your CSM. 

https://support.talkdesk.com/hc/en-us/articles/202551769-Agent-initiated-Pause-and-Resume-Call-Recording

  ### 15. Talkdesk: Game Changing Banking Call Center Software.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Zane R. | Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about Talkdesk?**

The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing. 

Integrations are great, Workforce Management and Explore are super useful tools built right into the software. 

For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents.

Implementation of muliple teams onto the system has been seamless.

Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year.

Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages.

**What do you dislike about Talkdesk?**

I dont think there are enough Guides and helpful tips to learning the system. 

Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific. 

Real time bugs with the Live Dashboards can be frustrating, but they are only  visual errors and not real affected calls. 

Customer Support ticketing system could use an upgrade, bring it more in line with other offerings.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues:

1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work. 
2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base.
3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past.
4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system.
5.)  Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you are enjoying the highly customizable features, Studio Flows, and the seamless implementation of multiple teams onto Talkdesk. We appreciate your feedback and are committed to continuously improving our platform. We would love to hear more about what you think we could enhance in our customer support ticketing system. Please reach out to your customer success manager to share more.

  ### 16. Highly Impressed – This Product Delivers!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maximilian S. | Reservation Process Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about Talkdesk?**

One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs.  The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers.

**What do you dislike about Talkdesk?**

One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you are highly impressed with Talkdesk and that our Studio feature, Copilot, and automations have been game changers for your organization. We appreciate your feedback and are constantly working to improve our features for a seamless experience.

  ### 17. Outstanding AI and Versatile Functionality with Talkdesk

**Rating:** 4.5/5.0 stars

**Reviewed by:** Windy S. | Customer Service Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2024

**What do you like best about Talkdesk?**

Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work.

**What do you dislike about Talkdesk?**

While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve.

It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk’s AI and multi-function applications are highly beneficial, especially the AI-generated call summaries, which have been incredibly helpful in saving time and improving documentation. The ability to quickly review key points from calls without needing to go through the entire conversation has made follow-ups and case management much easier.

**Official Response from Aunalisa Arellano:**

> It's fantastic to hear that Talkdesk's AI-generated call summaries have been incredibly helpful in saving time and improving documentation for your team. We're glad to hear that our platform is making follow-ups and case management much easier for you. Thank you for sharing your feedback related to updates. We're sorry for the frustration this has caused and will work to improve the user experience. 

  ### 18. talk desk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nontobeko M. | lead associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 17, 2024

**What do you like best about Talkdesk?**

talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature.

**What do you dislike about Talkdesk?**

in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use.

**What problems is Talkdesk solving and how is that benefiting you?**

Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work.

there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it has been helpful for tracking live queues, receiving feedback, and storing customer contact data. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience.

  ### 19. As a leader of my department, I can easily monitor my team's day to day performance and activity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andiswa M. | Subject Matter Expect of Data Entry Department, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be.

**What do you dislike about Talkdesk?**

Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for.

**What problems is Talkdesk solving and how is that benefiting you?**

I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing how Talkdesk helps you manage your team's attendance, breaks, and call recordings. We are committed to providing tools that make it easier for leaders to monitor and support their teams.

  ### 20. A wonderful system for smooth operating

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shania D. | Customer Support Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties.
From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform.

**What do you dislike about Talkdesk?**

While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job.

**What problems is Talkdesk solving and how is that benefiting you?**

TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has been such a valuable asset in your daily workflow! Our goal is to provide a user-friendly and efficient platform to help you focus on delivering exceptional service to your customers. Thank you for recommending Talkdesk to other Customer Service Representatives!

  ### 21. Game changer for customer service, automating tasks is number one for me!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Xhoi K. | Move Management Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 26, 2024

**What do you like best about Talkdesk?**

user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for

**What do you dislike about Talkdesk?**

probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time

**What problems is Talkdesk solving and how is that benefiting you?**

reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly

**Official Response from Aunalisa Arellano:**

> We're delighted to hear that Talkdesk is making a positive impact on your customer service experience by reducing wait times and improving interactions. We understand the importance of AI-powered features and are continuously working to enhance our platform to provide the best possible support for our users.

  ### 22. A great phone system but a few of the features a bit half-baked.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tom E. | Consumer Experience Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

Managing the IVR flow is very easy and doesn't require any coding skills.  Talkdesk staff are very accessible and have been only to regular (bi-weekly) meetings since we implemented.  They also innovate frequently are release new features (and upgrades to existing features) on a quartelry basis.

**What do you dislike about Talkdesk?**

The phone system is not as stable as our previous vendor.  Outtages are uncommon but happen more frequenty that we'd like.  Many of the features they release are somewhat barebones and it can take a while for many common sense features to be fully fleshed out.  The support staff is also not the best about closing the loop.

**What problems is Talkdesk solving and how is that benefiting you?**

They provide many self service tools to optimize our IVR and help deflect customer calls.  The reporting tools are also very robust and relatively easy to use.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with Talkdesk. We are glad to hear that managing IVR flow is easy for you. We understand your concerns about system stability and feature completeness. We are committed to addressing these issues and providing a better experience. We appreciate your recognition of our self-service tools and reporting capabilities.

  ### 23. Streamline with your Business with an Effortless Phone System

**Rating:** 4.5/5.0 stars

**Reviewed by:** AJ R. | Team Lead, Retail, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 13, 2022

**What do you like best about Talkdesk?**

This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience.

**What do you dislike about Talkdesk?**

Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk simplifies access to member and customer information, accelerating issue resolution. Moreover, its user-friendly interface empowers your CX representatives to effortlessly utilize it.

**Official Response from Aunalisa Arellano:**

> We are thrilled to hear that Talkdesk has helped your call center by providing context and details about your customers as soon as they call in. Thank you for sharing your thoughts regarding technical issues. We are continually working to enhance Talkdesk to minimize technical issues, but we are pleased to hear the Talkdesk support team has been fast and reliable when issues do arise. 

  ### 24. Talkdesk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Simiso S. | Sales Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 17, 2024

**What do you like best about Talkdesk?**

Talkdesk is a very easy-to-use app that allows us to speak to sellers in a clear and professional in a way that makes it easy to daily out and receive inbound calls. We also get alerted when calls come in which makes it easy to assist sellers

**What do you dislike about Talkdesk?**

- Sometimes we do not get alerts when calls come in which leads to missed calls. We sometimes experience network issues that leads to missed calls.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk solves the issues of sellers waiting for a long period in the queue to get their calls answered. 
Talkdesk alerts us as agents when a call comes in with the name of the sellers making it easy to open their profiles and assist.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk is helping you manage your workload and track your productivity. We're committed to providing tools that enhance your performance.

  ### 25. Talkdesk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ulan S. | Technical Support Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** July 30, 2024

**What do you like best about Talkdesk?**

I like that features like call recording, voicemail-to-email, and automated assigning calls that can improve efficiency and professionalism. The ability to easily add or remove lines and adapt to the company's changing needs. I would like to highlight ensuring clear and uninterrupted communication is crucial.

**What do you dislike about Talkdesk?**

Sometimes it can happen connectivity problems, dropped calls, and system outages that can disrupt business operations.

**What problems is Talkdesk solving and how is that benefiting you?**

Nowadays some products do not provide scalability in terms of exploring scalable solutions that can easily add or remove users and features. Talkdesk provides adaptability to changing business needs and growth. The product provides robust, cloud-based infrastructure with high availability that allows increase reliability and minimise disruptions. The product delivers tools like call recording, reports and analytics, and AI-driven insights that improve customer service, compliance, and data-driven decision-making.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk is solving scalability issues for you and providing adaptability to your changing business needs. We appreciate your recognition of our robust, cloud-based infrastructure and the tools we offer for improving customer service and decision-making.

  ### 26. TalkDesk is exceptionally user-friendly!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

TalkDesk is a very reliable and user-friendly platform!  I use this applicaiton everyday for my position. The interface is very clean and intuitive - it's super easy to navigate and I enjoy that it offers customizable features. The integration  and implementation of Talkdesk into our call center was seamless.

I have been using this application for a few years now, and I can attest to its reliability. We encounter large volumes and Talkdesk handles it with ease. Whenever a technical issue is reported, it is resolved with efficiency. I 'm pleased that our company has chosen this application!

**What do you dislike about Talkdesk?**

I feel as though I am updating Talkdesk quite frequently which can disrupt my workflow (which is barely a complaint!).

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk solves key problems in our call center by improving our call handling, offering real-time analytics, and integrating seamlessly with our CRM. It enhances collaboration and supports remote work, making our jobs easier and helping us deliver better customer service!

**Official Response from Aunalisa Arellano:**

> We're delighted to hear that Talkdesk has been seamlessly integrated into your call center and has handled large call volumes with ease. We appreciate your feedback and are committed to providing you with a reliable and efficient platform for years to come.

  ### 27. My love-hate relationship with Copilot (AI)

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2024

**What do you like best about Talkdesk?**

The most helpful tool I have had from talkdesk is the Copilot call summarizer. For the first 2 years of my career as a phone agent, my handle time never went below 12 minutes. 
After I started using Copilot, my handle time is regularly BELOW 12 minutes and this past month I have gotten it down to 7 minutes- my best handle time ever!

I love the UI of Talkdesk. The buttons have good colour contrast and the sleek design is so much better than the previous phone management system my company used. When I have to make a transfer, whether Blind or Consulting, it goes seemlessly and quickly.

I use Talkdesk everyday and have come to rely on it as a vital tool in my workday. I love how when things go wrong, Talkdesk is quick to work on the issue and get it resolved.

**What do you dislike about Talkdesk?**

Talkdesk can be buggy. Dropped calls happen weekly. The most annoying thing is my favourite part of Talkdesk is Copilot, however, for an AI it certainly doesn't learn well. Sometimes the quality of the summaries is very thorough and sometimes almost too vague and concise. 
I don't understand how one week it can get infomration consistently well, and then the next week makes the most basic errors. 

Another thing about Copilot is that is doesn't pick up on "foreign accents" as well as it should in this diverse world we live in. If I am speaking with an East Indian man, it will almost always gender them as a woman.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is solving my call summaries. By recording the call script and giving a summary, this frees up my working memory to help our customers to the best of my abilities.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Copilot and the UI of Talkdesk. We're sorry to hear about the issues you've encountered with dropped calls and the inconsistency in Copilot's performance. We're committed to addressing these challenges and improving the overall user experience. Your feedback on Copilot's learning capabilities and its handling of accents is valuable, and we'll use it to drive further improvements.

  ### 28. Efficient and Lightweight

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bree S. | Customer Support Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

Talkdesk doesn't overcomplicate the phone agent experience, calls a breeze even when dealing with high volumes. Supporting customers is easy with the ability to integrate CRM data and natively being able to review past phone calls. We switched from an older system to Talkdesk and it was easy to hit the ground running with minimal support from our implemenation team. The modular dashboards are fantastic and simple to configure.

**What do you dislike about Talkdesk?**

Our teams have had issues with maintaining connection to their headsets, but basic troubleshooting usually resolves the issue. A few outages/bugs have occurred that disrupted our workday, however they normally don't last any more than a few hours.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk's integrated CRM capabilities cut down interaction time by providing key information at the top of a call, making it easier and faster to help our customers. It's a great benefit to have both an in-browser option and a desktop app!

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has made it easier for you to handle high call volumes and integrate CRM data. We apologize for the issues with headset connections and the outages/bugs. Our team is dedicated to resolving these issues and providing a smooth experience for all of our users.

  ### 29. Reliable, Highly Configurable and Powerful

**Rating:** 4.5/5.0 stars

**Reviewed by:** Will G. | Senior Director of Customer Success & Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 24, 2024

**What do you like best about Talkdesk?**

Talkdesk is very reliable with great uptime. It was also a really great onboarding experience. We never went live until we were very confident in doing so and were glad to have the support all the way through and haven't looked back since. The studio flow builder is a great tool and has been able to meet the vast majority of our needs for call routing based on data dip lookups from our CRM and ticketing (Salesforce.com). That integration is also very strong and we utilize it heavily, especially for reporting to have all our data accessible in one place. We also leverage the live dashborads a lot not just for agents and supervisors but for wallboards too. The Quality Management module is also very good and has helped us increase quality, accountability and visibility for agents to know how they're performing at all times. Overall, big promoter! Would recommend.

**What do you dislike about Talkdesk?**

The reporting module ("Explore") is powerful but not the most intuitive; especially compared to the Live dashboards module. It also lacks the ability to easily share any custom reports/dashboards with team-members without emailing them results vs. letting them use the reports/dashboards you've already built without them needing to recreate the same thing. Could also strengthen the Customer Success role to help users leverage the product better. I'm certain there is a lot of functionality that we could be using that we're not as a result.

**What problems is Talkdesk solving and how is that benefiting you?**

Before Talkdesk, our phone system was on-premise so Talkdesk solved one major problem out-of-the-box: remote work capability. It also reduced how much customization we were building for previous systems as it could meet the majority of our needs with things like live dashboards and a strong Salesforce.com integration. The QM module also solved a big problem for us by giving agents access evaluations, scores and feedback in real-time and to monitor progress against goals all in one place. The granularity in user role permissions also reduced the dependency on our IT team by allowing our supervisors/managers to handle much of the configuration changes on their own and to build their own reports/dashboards.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that you find Talkdesk to be reliable, highly configurable, and powerful. It's great to know that the onboarding experience was positive and that the studio flow builder and Salesforce.com integration have been valuable for your call routing and reporting needs. We appreciate your feedback on the reporting module and the suggestion for improving the ability to share custom reports and dashboards. We're continuously working to enhance our platform and your input is valuable in that process. Thank you for being a Talkdesk champion!

  ### 30. Effectient and userfriendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2025

**What do you like best about Talkdesk?**

The Talkdesk is very easy to use and and very quick in response

**What do you dislike about Talkdesk?**

Talkdesk is likely to experience technical issues

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is likely to experience some technical issues , making it a bit difficult to complete our talks as a business but it is not consistence

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk efficient and user-friendly. We're constantly working to improve our platform and minimize technical issues to provide a seamless experience for our users. Should you have more feedback that you would like to share or talk through a specific issue, please reach out directly to your CSM or customersuccess@talkdesk.com. Thank you for taking the time to leave a review!

  ### 31. Talkdesk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting in the queue. We are also able to change to different status using the app

**What do you dislike about Talkdesk?**

It is not helpful when the system sometimes crashes and changes the status to offline due to system issues.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk is solving the issue of not being notified when calls come in as we get to see the sellers details and we get to see the call come in before we even answer which gives us a chance to be prepared for the call which enables us to assist the customers efficiently.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has made it easy for you to operate and manage calls efficiently. We understand the frustration with network issues and being placed offline at times. Our team is actively working to address these issues and provide a more reliable system for you.

  ### 32. Talkdesk on a whole is very good and has very few issues.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2024

**What do you like best about Talkdesk?**

Talkdesk is very useful with the many features, is very easy to use and quick to get used to using.

**What do you dislike about Talkdesk?**

Some crashes and features such as exchange tokens not working.

**What problems is Talkdesk solving and how is that benefiting you?**

Helping stay in contact with customers with easy emails being sent and keeping record of all interactions previously had with customers.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk's features and ease of use. We're sorry to hear about the crashes and issues with exchange tokens. Our team is actively working to resolve these issues and provide a seamless experience for our users. We appreciate your feedback.

  ### 33. Talkdesk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Slindelokuhle N. | senior sales specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 19, 2024

**What do you like best about Talkdesk?**

easy to navigate and very helpful when it comesto getting my montly scores. ease to use  and very helpful when it come to intarecate with the sellers .

**What do you dislike about Talkdesk?**

you need to restart talkdesk every now and then. waht i alos disklike about the talkdesk it when i cant hear the seller

**What problems is Talkdesk solving and how is that benefiting you?**

talkdesk do gives the quality scores, improves customer service - so see where and did my mistake and learn from them

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has been easy to use and beneficial for tracking your quality scores and improving customer service. We understand the frustration of needing to restart the system and the issue with audio. We are committed to addressing these issues and providing a seamless experience for our users. Thank you for your valuable feedback.

  ### 34. great tool for customer support centers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Janet D. | Customer Support Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

Talk Desk makes it easy to quicky answer calls

**What do you dislike about Talkdesk?**

It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time.

**What problems is Talkdesk solving and how is that benefiting you?**

I know that we submitted the issue with it disconnecting randomly and that it is being investigated.  It will be beneficial to have resolved as quickly as possible because it affects the amount of time that we show on certain channels.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your feedback with us! We're glad to hear that Talkdesk has been a great tool for your customer support center. We apologize for any inconvenience caused by the occasional disconnections. Our team is actively investigating this issue to ensure a seamless experience for all users. We appreciate your patience and understanding as we work to resolve this promptly. If you have any further concerns or need assistance, please feel free to reach out to our support team. Thank you for choosing Talkdesk to support your customer service efforts!

  ### 35. Talks desk is easy to use, efficient and user-friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 15, 2024

**What do you like best about Talkdesk?**

I like that I can view my performance score and how I have been marked regarding call quality and profile verification. Also, I'm able to read feedback and fix where I need to fix on my calls to improve my call quality score

**What do you dislike about Talkdesk?**

Sometimes it can freeze and have some technical issues 
.

**What problems is Talkdesk solving and how is that benefiting you?**

Quality scores and coaching. talk desk notifies you once your call is marked and the call quality assurer can write feedback based on your call and note down errors to fix and areas of development, that way you will know what you need to do on calls to provide the best customer service.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk easy to use and efficient. We understand that technical issues can be frustrating, and we're continuously working to improve our platform's stability. Thank you for your feedback!

  ### 36. Great for Any Call Centre

**Rating:** 4.5/5.0 stars

**Reviewed by:** Cassidy H. | Customer Support Rep, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

Talkdesk is extremely easy to navigate as a customer support rep. It is able to track your conversations and create an AI summary within seconds, which can be very helpful on a time crunch. Talkdesk also allows you to re-listen to your calls easily. Talkdesk is constantly working on upgrading their features and smoothing out any glitches that may occur.

**What do you dislike about Talkdesk?**

Talkdesk can sometimes have glitches and technical issues that can disrupt calls, however in my experience the issues are esclated and resolved very quickly.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk helps me create cases with ease by creating a transcript of my call, alongside the timestamp from when the caller/agent were speaking

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk easy to navigate and helpful for tracking conversations and creating AI summaries. We understand that technical issues can be frustrating, but we're committed to resolving them quickly to ensure a smooth experience for our users.

  ### 37. Less time consuming, efficient, easily adaptive etc

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch.

**What do you dislike about Talkdesk?**

Only when the system kicks you out while you are online and you realize you're now offline.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk is helping you handle calls and providing clarity from previous interactions. We apologize for any inconvenience caused by being kicked out while online. We're continuously working to enhance system stability for a seamless experience.

  ### 38. Great & Reliable Program

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jinn B. | Senior Customer Support Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 08, 2024

**What do you like best about Talkdesk?**

User friendly, and very easy to train new agents coming in.

**What do you dislike about Talkdesk?**

Sometimes there are update issues and you cannot see the status of other agents available.

**What problems is Talkdesk solving and how is that benefiting you?**

Program we were using prior to Talkdesk, we could not see the availability of other agents in different departments within our Customer Service Center.  Talkdesk as allowed us to be able to communicate more easily within deparments.

**Official Response from Aunalisa Arellano:**

> We're thrilled to hear that Talkdesk has improved communication within your Customer Service Center. We're actively working to address any update issues and enhance the visibility of other agents' status. Thank you for your feedback and for choosing Talkdesk.

  ### 39. Fantastic / Marvelous

**Rating:** 5.0/5.0 stars

**Reviewed by:** Fezeka N. | Payment Operation Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

empower, support, and help with notes at the end of the call.
Able to code and leave review

**What do you dislike about Talkdesk?**

end of the call you can not finish writing a note in 60 sec provided and the note on talk desk is not linked on zendesk.

**What problems is Talkdesk solving and how is that benefiting you?**

Helps automate customer interactions to improve customer experience while reducing the operational burden.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk. We're thrilled that it empowers and supports you, and helps with note-taking. We apologize for the inconvenience of the time limit for writing notes at the end of calls and the integration with Zendesk. Your feedback is valuable as we strive to enhance our platform.

  ### 40. very easy to use and clear communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Olona M. | documents specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Talkdesk?**

im able to view my QA scores to know where to improve on my next call to keep the good scores comming in

**What do you dislike about Talkdesk?**

sometimes it freeze and makes it difficult to work....SOMETIMES

**What problems is Talkdesk solving and how is that benefiting you?**

The audio quality-now all my calls are clear which also helps QA team to score me accordingly

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk easy to use and that it helps you improve your QA scores. We understand that occasional freezing can be frustrating, and we're continuously working to improve our platform's performance.

  ### 41. Talkdesk Is a Helpful Application When Aiding Our Customers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 13, 2024

**What do you like best about Talkdesk?**

The thing I like the best about talkdesk is the New Copilot Feature. This is super helpful if you did not hear the customer or what to look back at your notes.

**What do you dislike about Talkdesk?**

What I dilike about talkdesk, is the cache issues that can cause issues with our dispositions or our Mics.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk provides us a helpful phone application to speak to our team members and to our customers.

**Official Response from Aunalisa Arellano:**

> We are thrilled to hear that you are finding value out of Talkdesk Copilot! We have noted your feedback on cache issues. We're continuously working to improve Talkdesk and will ensure this information is passed to the appropriate team. Our goal is to provide a seamless experience for all users. 

  ### 42. Voicemails

**Rating:** 5.0/5.0 stars

**Reviewed by:** Silungile M. | Customer Sales Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Talkdesk?**

It allows you to send an automatic voicemail rather than having to record all the time.

**What do you dislike about Talkdesk?**

Can stuck and requires you to restart in between your job.

**What problems is Talkdesk solving and how is that benefiting you?**

Allows us to be able to transfer calls to different departments which makes our job easier.

**Official Response from Aunalisa Arellano:**

> We appreciate your positive feedback about the automatic voicemail feature. We understand the frustration of experiencing technical issues, and we apologize for any inconvenience. Our team is dedicated to continuously improving our platform's performance to provide a reliable and efficient solution for our users.

  ### 43. My best Talkdesk review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zamazulu M. | Call Centre Agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Talkdesk?**

I can view my Quality Score, Monthly stats and Calls for the day.

**What do you dislike about Talkdesk?**

System Issues(technical issues), the after call is too short

**What problems is Talkdesk solving and how is that benefiting you?**

It's helps companies automate customer interactions to improve their customer experience while it's minimize the operational burden.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your experience with Talkdesk. We understand the importance of a seamless after-call process and will take your feedback into consideration for future improvements. We appreciate your support.

  ### 44. TalkDesk is pretty user friendly.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nancy K. | Customer Support Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2024

**What do you like best about Talkdesk?**

The ability to view all sorts on ongoing statistics.

**What do you dislike about Talkdesk?**

Sometimes calls cannot be heard, or they cannot hear me, calls get dropped and there are minor glitches in system. need to restart TD.

**What problems is Talkdesk solving and how is that benefiting you?**

Call back ability. ease of use. records of stats.

**Official Response from Aunalisa Arellano:**

> Thank you for sharing your positive experience with Talkdesk's user-friendly interface and ongoing statistics. We're sorry to hear about the issues you've encountered with calls not being heard, dropped calls, and system glitches. Our team is dedicated to resolving these issues and providing a seamless experience for our users. We appreciate your feedback.

  ### 45. Great tool, requires some refining

**Rating:** 3.5/5.0 stars

**Reviewed by:** Nadia T. | Customer Support Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Talkdesk?**

I enjoy the Copilot feature and love being able to custominze my screen

**What do you dislike about Talkdesk?**

Having to edit all the Copilor summaries. It rarely gets names correct and will once a week get PlayNow (spelled correctly) but the majority of the time, it's Plano. It will often summarize something that didn't even happen.

**What problems is Talkdesk solving and how is that benefiting you?**

I like to see how many calls are in the queue and I do enjoy the Copilot feature, wth some refining

**Official Response from Aunalisa Arellano:**

> We appreciate your feedback and are glad to hear that you enjoy the Copilot feature and the ability to customize your screen. We understand your frustration with the Copilot summaries and are constantly working to improve accuracy. Your input helps us in this process.

  ### 46. user-friendly , convenient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Talkdesk?**

I can see my PV score and Call quality scores, and I am also able to see what I need to improve on.
I can also see my coaching feedback

**What do you dislike about Talkdesk?**

sometimes it freezes and can have technical issues

**What problems is Talkdesk solving and how is that benefiting you?**

TalkDesk is innovatively changing the way we work daily and as a daily user, I find that I am always learning about a new feature that simplifies my daily work life.

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find Talkdesk user-friendly and convenient, and that it helps you track your performance and coaching feedback. We apologize for any technical issues you've experienced and are continuously working to improve our platform's stability.

  ### 47. amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nothando M. | documents review team, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Talkdesk?**

it that it reminds me when it is time for breaks and lunch and i can easly apply for my leaves and see if it is approved or not

**What do you dislike about Talkdesk?**

it that sometimes it logs me off, it takes time to approve leaves that i have applied for

**What problems is Talkdesk solving and how is that benefiting you?**

problem of missing my breaks and lunches, it reminds me a minutes before

**Official Response from Aunalisa Arellano:**

> We're glad to hear that you find our reminders and leave application feature helpful. We apologize for the inconvenience of being logged off. We are constantly working to improve our system to provide a seamless experience for our users.

  ### 48. Talkdesk is a great app, very easy and effecient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2024

**What do you like best about Talkdesk?**

It is easy to communicate using the talk desk and is used frequently, it gives the best quality call, records the call for training and quality and provides customer support

**What do you dislike about Talkdesk?**

Sometimes, they are slow and have technical issues.

**What problems is Talkdesk solving and how is that benefiting you?**

helps to automate customer interactions to improve their customer experience while reducing the operational burden

**Official Response from Aunalisa Arellano:**

> Thank you for your positive feedback on Talkdesk's ease of use and call quality. We understand that technical issues can be frustrating, and we're committed to addressing any slowdowns or glitches to ensure a smooth experience for all users.

  ### 49. Talkdesk is user friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2024

**What do you like best about Talkdesk?**

I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties.

**What do you dislike about Talkdesk?**

I do not like how sometimes it experiences slight technical issues.

**What problems is Talkdesk solving and how is that benefiting you?**

Talkdesk helps me to ensure I provide uninterrupted efficient customer service.

**Official Response from Aunalisa Arellano:**

> It's great to hear that Talkdesk helps you stay alert and provide uninterrupted customer service. We're sorry for any technical issues you've faced and are dedicated to enhancing the platform's reliability.

  ### 50. Great to work with

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 12, 2024

**What do you like best about Talkdesk?**

The AI features are very useful for ease of use

**What do you dislike about Talkdesk?**

The system can sometimes have issues with the internet

**What problems is Talkdesk solving and how is that benefiting you?**

It it solving productivity issues in that we are able to track calls and also able the track quality scores and agent behavior

**Official Response from Aunalisa Arellano:**

> Thank you for your positive feedback on our AI features! We're glad to hear that they are useful for you.


## Talkdesk Discussions
  - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes
  - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes
  - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote
  - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote
  - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote

- [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1497434&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A25%3A16+-0500&secure%5Bsession_id%5D=6b518219-2caf-4841-8d60-bd5cccee8ea8&secure%5Btoken%5D=b9b2bd2d05cb9f981436a7112b3f65fdbaf032a586d073782dca5cfa1f362550&format=llm_user)
## Talkdesk Integrations
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  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
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## Talkdesk Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Dashboard**
- Dashboard

**Speech Recognition**
- Speech Recognition

**Compliance Management**
- Compliance Management

**Autonomous Task Execution**
- Autonomous Task Execution

**Sentiment Analysis**
- Sentiment Analysis

**Data Security**
- Data Security

**Third-Party Integration**
- Third-Party Integration

**Human-in-the-loop (HITL)**
- Human-in-the-loop (HITL)

**Agentic Task Execution**
- Agentic Task Execution

**Natural Language Processing**
- Natural Language Processing

**Conversational AI**
- Conversational AI

**Performance Metrics**
- Performance Metrics

**Interaction Tracking**
- Interaction Tracking

**Knowledge Base Management**
- Knowledge Base Management

**CRM Integration**
- CRM Integration

**Inquiry Routing**
- Inquiry Routing

**Contextual Guidance**
- Contextual Guidance

**Communications Management**
- Communications Management

**Proactive Chat**
- Proactive Chat

**Ticket Management**
- Ticket Management

**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Platform**
- Multilingualism
- Quality
- Real-Time
- Artificial Intelligence
- Self-Improving
- Volume

**Customer Support**
- Text
- Speech
- Knowledge Base
- Knowledge Base Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Additional Functionality**
- Live Chat
- Call Transfer
- Archiving & Retention
- Call Center Management
- Call Tagging
- Call List Management
- Real-Time Analytics
- Queue Management
- Real-Time Data
- API
- Real-Time Monitoring
- CRM
- Performance Metrics
- Automatic Call Distribution
- Activity Tracking
- IVR
- Event Triggered Actions
- Third-Party Integrations
- Scheduled Recording
- Alerts/Notifications
- Call Monitoring
- File Transfer
- Activity Dashboard
- Call Reporting
- Call Transcription
- Campaign Management
- Call Disposition
- Computer Telephony Integration
- Contact Management
- Predictive Dialer
- Voice Mail
- Caller ID
- Reporting & Statistics
- Call Routing
- Call Tracking
- Recording
- Auto-Dialer
- Chat/Messaging
- On-Demand Recording
- Customizable Reports
- Multi-Channel Communication
- Conferencing
- AI Copilot
- Interaction Tracking
- Predictive Analytics
- Visual Analytics
- Sales Trend Analysis
- Audio Capture
- Email Alerts
- Tagging
- Self-Service Search
- Natural Language Processing
- Surveys & Feedback
- Automatic Transcription
- Multi-Channel Management
- Request Assignment
- Speech-to-Text Analysis
- Self Service Portal
- Performance Management
- Call Recording
- Search/Filter
- Sentiment Analysis
- Compliance Management
- Multi-Language
- HIPAA Compliant
- Data Security
- Call Scripting
- Customer Service Analytics
- Quality Assurance
- Customer Experience Management
- Communication Management
- Categorization/Grouping
- Language Detection

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 
- Real-Time Data
- Live Chat
- Call Scheduling

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Channel**
- Security
- Omnichannel
- Privacy
- Anonymity

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing
- Customizable Templates

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Performance**
- Third-Party Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Artificial Intelligence**
- Learning
- Language
- Conversational AI
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Workflow Management
- Interaction Tracking
- Alerts/Notifications
- Single Sign On
- Self Service Portal
- Real-Time Analytics
- Customer Database
- Client Portal
- Inventory Management
- Tagging
- Configurable Workflow
- Customer History
- Surveys & Feedback
- Support Ticket Management
- Service Level Agreement (SLA) Management
- Widgets
- Search/Filter
- Chatbot
- Email Templates
- Activity Tracking
- Feedback Management
- Real-Time Data
- API
- Reporting/Analytics
- Event Triggered Actions
- Website Integration
- Help Desk Management
- Call Center Management
- Queue Management
- SSL Security
- Social Media Integration
- CRM
- Chat/Messaging
- Live Chat
- AI Copilot
- Customizable Reports
- Email Management
- Customizable Branding
- Reporting & Statistics
- Real-Time Notifications
- Access Controls/Permissions
- Customizable Forms
- Customer Communication
- Activity Dashboard
- Third-Party Integrations
- Customizable Fields
- Multi-Channel Communication
- Application Management
- Communication Management
- Role-Based Permissions

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations
- Computer Telephony Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis
- Call Monitoring
- Real-Time Monitoring
- Reporting/Analytics
- Text to Speech

**Additional Functionality**
- AI Copilot
- Activity Tracking
- Call Routing
- Call Scripting
- Contact Management
- Power Dialer
- Preview Dialer
- Auto-Dialer
- Call Tracking
- Real-Time Reporting
- Customer Database
- Lead Management
- Predictive Dialer
- Call Center Management
- Integrations Management
- Activity Dashboard
- Automatic Call Distribution
- Campaign Management
- Generative AI
- Interaction Tracking
- Caller ID
- Call Transfer
- Call Disposition
- Voice Mail
- Chat/Messaging
- Automatic Outbound Dialer
- Call Reporting
- API
- Contact Database
- Lead Capture
- CRM
- Call List Management
- Progressive Dialer
- Campaign Specific Caller ID
- List Management
- Customizable Fields
- AI/Machine Learning
- Reporting & Statistics
- Multi-Channel Communication
- Alerts/Notifications
- Multi-Campaign
- Workflow Management
- Call Logging
- Lead Distribution
- Queue Management
- Inbound Call Center
- For Sales Teams/Organizations
- Data Security
- Outbound Call Center
- Performance Management
- Compliance Management
- Mobile Access
- Email Management

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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