--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Great tool, requires some refining **Rating:** 3.5/5.0 stars **Reviewed by:** Nadia T. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I enjoy the Copilot feature and love being able to custominze my screen **What do you dislike about Talkdesk?** Having to edit all the Copilor summaries. It rarely gets names correct and will once a week get PlayNow (spelled correctly) but the majority of the time, it's Plano. It will often summarize something that didn't even happen. **What problems is Talkdesk solving and how is that benefiting you?** I like to see how many calls are in the queue and I do enjoy the Copilot feature, wth some refining **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are glad to hear that you enjoy the Copilot feature and the ability to customize your screen. We understand your frustration with the Copilot summaries and are constantly working to improve accuracy. Your input helps us in this process. ### 2. Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Nomfundo M. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** We are able to communicate with sellers and we also get our call scores on Talkdesk. **What do you dislike about Talkdesk?** We can review and pass documents without even calling the seller **What problems is Talkdesk solving and how is that benefiting you?** Makes the communication easily **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful for communicating with sellers and tracking call scores. ### 3. It usually works great! **Rating:** 4.0/5.0 stars **Reviewed by:** Ash W. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** The most helpful about talkdesk would be the amount of things we can view in one place. I like that we can see who else is logged in for coverage, I like that it's easy to transfer and user friendly. **What do you dislike about Talkdesk?** Sometimes there are issues, like it was logging us out frequently without notice. But it's usually good! **What problems is Talkdesk solving and how is that benefiting you?** I use talkdesk to answer our front desk phone as switchboard and transfer customers. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We appreciate your feedback and are continuously working to improve our platform. We apologize for any inconvenience caused by the frequent logouts and are actively working to resolve this issue. ### 4. Easy to use it has Number of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela Z. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** I like that it is very flexible, I can control my activity and productivity, and I love the fact that I can see my evaluations and get to correct my mistakes on future calls. **What do you dislike about Talkdesk?** There is not much that I can mention as I haven't had any issues so far **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is currently making controlling my productivity much easier and makes me confidence in providing the best customer experience **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is meeting your needs and helping you provide the best customer experience. We appreciate your positive review and are here to assist you with any future needs. ### 5. user-friendly , convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** I can see my PV score and Call quality scores, and I am also able to see what I need to improve on. I can also see my coaching feedback **What do you dislike about Talkdesk?** sometimes it freezes and can have technical issues **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk is innovatively changing the way we work daily and as a daily user, I find that I am always learning about a new feature that simplifies my daily work life. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and convenient, and that it helps you track your performance and coaching feedback. We apologize for any technical issues you've experienced and are continuously working to improve our platform's stability. ### 6. Exceeded Expectations! **Rating:** 4.0/5.0 stars **Reviewed by:** Adam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Talkdesk?** Implementation went much easier than expected, enabling us to meet our aggressive timeline. Since launching Talkdesk, we've improved our Answer Rate by 4%, which is better than expected. Integrations possabilities seem endless, as we are continuing to find ways that the platform can drive improved customer experience and efficency. **What do you dislike about Talkdesk?** Talkdesk provides so much data in the way of default dashboards and reports along with the ability to create customer reporting, but it's a little difficult to navigate. **What problems is Talkdesk solving and how is that benefiting you?** Our primary reson for moving to Talkdesk was because of the Workforce Management feature. This tool has enabled us to better manage our staffing, improve our Answer Rate and ultimate book more appoitments leading to increased revenue. ### 7. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Sanelisiwe M. | document verification, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** It's easy and simple to use and keep records of all calls made **What do you dislike about Talkdesk?** some of the features we are unable to access **What problems is Talkdesk solving and how is that benefiting you?** easy to access your quality scores **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you find Talkdesk easy to use and appreciate the call record-keeping feature. We understand your frustration with some inaccessible features and would love to learn more about which ones you're missing. Our goal is to provide a seamless experience for all users, so your input is invaluable. Please reach out to our support team so we can address your concerns and enhance your overall experience with Talkdesk. Thank you for choosing Talkdesk to help improve your quality scores! ### 8. Love its consistency and reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Asanda M. | Customer service consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** Helps me track my daily activities and keeps records. **What do you dislike about Talkdesk?** Nothing, it is very helpful and straight forward. **What problems is Talkdesk solving and how is that benefiting you?** ability to communicate with our clients and provide efficiency. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you track your daily activities and keep records. Thank you for sharing your positive experience! ### 9. Simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Talkdesk?** TD is a great and easy-to-use tool. Its simple yet more detailed reports are helpful. **What do you dislike about Talkdesk?** Sometimes, TD lags and takes time to load the live reports. **What problems is Talkdesk solving and how is that benefiting you?** TD has been a great tool to reach out to the stakeholders and provide service. More detailed reports are helpful in assessing issues and getting useful data. **Official Response from Aunalisa Arellano:** > Thanks for taking the time to share your thoughts on Talkdesk! We are thrilled to hear you find it simple and easy to use. We have noted your feedback on the time it takes to load live reports and want you to know we are continuously working on Talkdesk to improve the user experience. ### 10. decent phone and sms software, no big issues, easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** michelle s. | customer support rep, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** the layout is nice, easy to use, simple to set up **What do you dislike about Talkdesk?** no dark mode, ringing sound can be irritating **What problems is Talkdesk solving and how is that benefiting you?** take calls and SMS easily together **Official Response from Aunalisa Arellano:** > We're pleased to hear that you find Talkdesk's layout nice and easy to use. Your feedback about the absence of dark mode and the ringing sound is valuable to us, and we'll certainly consider it as we continue to enhance our software. Thank you for sharing your thoughts with us! ### 11. Talkdesk Has Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Talkdesk?** Talkdesk provides frequent enhancements to their product and it is very intuitive and easy to use. The management capabilities of Talkdesk provide the end-user with a very detailed view of all business lines within your contact center. Voice Biometrics, Agent Assist and Virtual Agent have had a tremendous impact on decreasing call volume and improving call efficiencies. **What do you dislike about Talkdesk?** Our implementation has last one year over expectations. However, not all delays have been contributed completely to Talkdesk, as some vendor relationships have impacted the timeline. **What problems is Talkdesk solving and how is that benefiting you?** We have insight into interaction subject matter that has resulted in procedure improvement and overall efficiency. Our virtual agent is able to handle frequently asked questions without speaking to an agent. Most of our interactions are all handled through Talkdesk, whether voice, SMS, chat, ect. which provides a level of unmatched efficiency when cross training agents and presenting interactions. Their customer support is the best in the industry. ### 12. It is user friendly make life simple **Rating:** 5.0/5.0 stars **Reviewed by:** Thandokazi N. | Customer sales specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** it helps me keep track of my daily activities and also my performance **What do you dislike about Talkdesk?** it is straightforward and effortless to use **What problems is Talkdesk solving and how is that benefiting you?** Talk desk helps me track my performance and I can also listen to calls and see where I went wrong if I got a mark down on a call and also read all the comments on my previous calls . **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is meeting your needs by helping you track your performance and providing insights into your calls. We appreciate your feedback. ### 13. Talkdesk Is The Future of CCaaS! **Rating:** 5.0/5.0 stars **Reviewed by:** Max S. | Contact Center Solutions Engineer , Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Talkdesk?** The best thing about Talkdesk is its staff is amazing and if you are looking at a new Cloud Contact center solution this would be a great fit for your Org because it is easy to stand up in a short period of time. **What do you dislike about Talkdesk?** Nothing to dislike besides a few futures it is lacking, but hey there is a Road to map to every company. **What problems is Talkdesk solving and how is that benefiting you?** I'm solving tons of problems from reporting, our new and improved IVR, as well as CRM integration. ### 14. amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Nothando M. | documents review team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** it that it reminds me when it is time for breaks and lunch and i can easly apply for my leaves and see if it is approved or not **What do you dislike about Talkdesk?** it that sometimes it logs me off, it takes time to approve leaves that i have applied for **What problems is Talkdesk solving and how is that benefiting you?** problem of missing my breaks and lunches, it reminds me a minutes before **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reminders and leave application feature helpful. We apologize for the inconvenience of being logged off. We are constantly working to improve our system to provide a seamless experience for our users. ### 15. Excellence with ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Talkdesk?** The most helpful tool in Talkdesk is the Copilot feature! Simple cut and paste your converstion, no more typing your conversation in full! Saves on time immensely! **What do you dislike about Talkdesk?** I find that I would like to have just 3 widgets - this would be sufficient! **What problems is Talkdesk solving and how is that benefiting you?** Displays interaction summary in the case of needing detailed infomation from the call while creating the case **Official Response from Aunalisa Arellano:** > We are thrilled to hear that Talkdesk Copilot helps your workflow and saves you time! We appreciate your feedback on the number of widgets. ### 16. From Zero to Hero with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Talkdesk?** TD is very inuitive and was well accepted by our agents without hours of training. The implementation was quite easy due to low code / no code, and with the help of TD's customer support, we went through very quickly. Good integration in the Salesforce Ecosystem as well. **What do you dislike about Talkdesk?** The fact, that you cannot create your own report without paying for an extra licence, is not understandable. **What problems is Talkdesk solving and how is that benefiting you?** We have now full transparency of all the routings and where problems might occur. The routing itself is now way more tailored to our customers' needs. ### 17. Very likely, because it's makes things easier for agents or the company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** Talkdesk let you aux and can report or infor you when you are exeeding your breaks, or training. It can even tell you when you have notification on activies done like QA scores. **What do you dislike about Talkdesk?** There's nothing actually, I feel like they have given it a lot of creativity. And it easy to use it **What problems is Talkdesk solving and how is that benefiting you?** It's can easy give notification about any activities and easly give access to QA scores without having to ask for an email from quality assessors. Gives different options when you want to go else where, like on break, lunch, training or coaching. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful in managing breaks, training, and QA scores. Our goal is to make it easier for agents and companies to stay informed and productive. Thank you for your feedback! ### 18. The Live dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** yassine o. | support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Talkdesk?** the live dashboard is an amazing tool but sometimes we notice some delays on the processing **What do you dislike about Talkdesk?** The report and the way we search for the interaction look like an old system **What problems is Talkdesk solving and how is that benefiting you?** managing the call and digital interaction from our customer **Official Response from Aunalisa Arellano:** > We appreciate your input on how Talkdesk is helping you manage customer interactions. We are committed to providing solutions that benefit your business and will continue to make improvements based on your feedback. ### 19. Talkdesk is a great app, very easy and effecient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** It is easy to communicate using the talk desk and is used frequently, it gives the best quality call, records the call for training and quality and provides customer support **What do you dislike about Talkdesk?** Sometimes, they are slow and have technical issues. **What problems is Talkdesk solving and how is that benefiting you?** helps to automate customer interactions to improve their customer experience while reducing the operational burden **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback on Talkdesk's ease of use and call quality. We understand that technical issues can be frustrating, and we're committed to addressing any slowdowns or glitches to ensure a smooth experience for all users. ### 20. Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Nomvelo S. | Customer sales specialist, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** Talkdesk is user-friendly and very much simplifies work. **What do you dislike about Talkdesk?** So far there is none that I dislike about Talkdesk, it is interesting to use. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk makes work more easier by enabling us to see caller's details, check aux codes of other agents, track activity times of aux codes, search and listen to recorded calls. The list is just endless. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that you find our platform user-friendly and beneficial for your work. It's great to know that features like viewing caller details, checking aux codes, and listening to recorded calls are making your job easier. If you ever have any questions or need assistance with any aspect of Talkdesk, please don't hesitate to reach out. We're here to help and ensure you continue to have a seamless experience with our platform. Thank you for choosing Talkdesk! ### 21. Importance of Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Pretty D. | Document Verification Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** How simple it is to navigates , and allowing us to provide customers with up to date information at the click of a button. **What do you dislike about Talkdesk?** Nothing i like everything about Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** It helps companies automate customer interactions to improve their customer experience while reducing the operational burden, it makes my workflows and focus on what matters. **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are happy to hear that Talkdesk is making your workflows more efficient and allowing you to focus on what matters. Thank you for choosing Talkdesk! ### 22. Talkdesk has been so effective in my calls, great call quality and call flow. **Rating:** 4.5/5.0 stars **Reviewed by:** Phumelele G. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Talkdesk?** We are able interact in calls internally and externally. **What do you dislike about Talkdesk?** Talkdesk can sometimes delay call stats. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk assists on receiving and outgoing calls. I am able to receive inbound and make outbound calls, also has excellent call quality. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the call quality and call flow with Talkdesk! ### 23. Talkdesk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Md Nafiz Reza Q. | Customer support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** The learing AI is great which picks up the converstaions more effectively and reduced hadle time for agents **What do you dislike about Talkdesk?** Talkdesk lags and screens dont load at time need to restart a few times **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk control sthe call volumes and also with the call backs easier and the AI is always learing and doing the script better **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping to control call volumes and streamline call backs for you. We appreciate your feedback on the AI's continuous learning and script improvement. ### 24. Reliable and customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Lauryna N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Talkdesk?** Customizability with Studio and Live. Studio allows us to create flows most suited to our company's needs. Live allows everyone working with the platform to see the metrics they need to perform well within the team. Also, customer support is swift to respond. **What do you dislike about Talkdesk?** A while ago when we were experiencing issues with the quality of calls, we were disappointed with the lack of solutions provided or action taken from support's side. The knowledge base is a bit scattered and the search engine is not always providing relevant information. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is a tool used to solve customer support queries via phone. ### 25. Talkdesk has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Talkdesk?** Talkdesk is fast and reliable, Sound quality is great, and if I need to go back to a call - I can use the recording feature. **What do you dislike about Talkdesk?** There are frequent disruptions and updates that users are not aware of until the next business day or so **What problems is Talkdesk solving and how is that benefiting you?** NA **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We are pleased to hear that you find our platform fast, reliable, and with great sound quality. We understand your concerns about disruptions and updates, and we are continuously working to minimize any inconvenience for our users. ### 26. Works as described with no issues on calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Being able to send Voicemail automatically instead of having to record one manually **What do you dislike about Talkdesk?** Calls sometimes can get disconnected with very minimal internet issues **What problems is Talkdesk solving and how is that benefiting you?** Being able to track calls Monitor agent behavior. Keep track of coaching **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to know that you find value in our call tracking and agent monitoring features. We are committed to addressing any call stability issues to ensure a reliable communication platform. ### 27. best app to use when taking calls reporting tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Nhlakanipho M. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Talkdesk?** makes things easy with talking calls reporting sounds are clear log in time log out time is on par. **What do you dislike about Talkdesk?** nothing really it's has been working good for me **What problems is Talkdesk solving and how is that benefiting you?** making sure the reporing is correct **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're happy to hear that the sound quality and reporting features are working well for you. ### 28. Talkdesk experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** I like the system and how it works and how it allows us to take calls **What do you dislike about Talkdesk?** The calling back function, it is not something that we use alot **What problems is Talkdesk solving and how is that benefiting you?** It is allowing us to take calls and get scores after we have been marked from our calls that we have taken **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you take calls and track your performance. We're committed to continuously improving our platform to better serve your needs. ### 29. Talkdesk: Powerful automation for customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Dave G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Talkdesk?** Talkdesk is a great, turnkey solution to power our custgomer success center. We route help desk calls through Talkdesk and get lots of infomration back in Salsforce to view and report on. We can create cases based on interactions and measure lots of detail with the Talkdesk integration. **What do you dislike about Talkdesk?** There is some one-time setup to get all of the automations working properly with the integration. This took some time, and would love to see more out fo the box solutons here. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the problem of reporting on our KPIs and SLAs for things such as talk and wait time. ### 30. Customer Services & Support Facilitator **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda P. | Analista de Logística Júnior - International Business, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** The helpful interface, style, service provided when needed, and immense possibilities. **What do you dislike about Talkdesk?** The dashboard visual, and lack of features in it. **What problems is Talkdesk solving and how is that benefiting you?** The contacts can be managed by using it, and we also have everything inside the platform and can customize it along with our overall platform used to help customers. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback on our interface and service. We apologize for any inconvenience caused by the dashboard visual and lack of features. Your input is valuable to us as we strive to enhance our platform for our customers. ### 31. Flexible and Accessible Telephone Communications Platform **Rating:** 5.0/5.0 stars **Reviewed by:** S P. | IT Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Talkdesk?** Ease of use for end users is the main thing I like about TalkDesk. It's a massive step up from our previous system, which makes TalkDesk look like it's from the future! **What do you dislike about Talkdesk?** Nothing so far. It goes above and beyond our previous system. **What problems is Talkdesk solving and how is that benefiting you?** Talk Desk helps our 20,000+ healthcare staff and clients to connect with our office teams. It allows us to build out detailed flows to plan the route of a caller, so that it is answered by the most appropriate agent. ### 32. Talkdesk is user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties. **What do you dislike about Talkdesk?** I do not like how sometimes it experiences slight technical issues. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me to ensure I provide uninterrupted efficient customer service. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk helps you stay alert and provide uninterrupted customer service. We're sorry for any technical issues you've faced and are dedicated to enhancing the platform's reliability. ### 33. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** Talkdesk has quick and helpful customer support Talkdesk is easy to use while also offering advanced features **What do you dislike about Talkdesk?** None , Everything is good. I enjoy using it **What problems is Talkdesk solving and how is that benefiting you?** utomate customer self-service, empower agents, mitigate fraud, and operationalize AI to deliver a faster and more frictionless customer experience. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps you make calls and manage your breaks efficiently. Thank you for your positive feedback! ### 34. Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Sduduzo M. | customer sales specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Talkdesk?** easy to use not complicated able to communicate with sellers easily with no hassle **What do you dislike about Talkdesk?** I appreciate it if we can change the status on our own not only on the management level **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk gives our organization the ability to communicate with clients as clearly as possible **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk is helping your organization communicate clearly with clients. We've noted your feedback about status changes and will take it into account for future enhancements. ### 35. easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** it is fast, effortless, and able to listen to your calls.Easy to use aux codes **What do you dislike about Talkdesk?** the aftercall timer is short, system issue make calls dropped **What problems is Talkdesk solving and how is that benefiting you?** it records calls, enable to change aux codes enables to review your quality management **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you with call recording, aux code management, and quality management. We apologize for any inconvenience caused by the aftercall timer and system issues, and we will strive to address these issues to improve your overall experience. Thank you for choosing Talkdesk. ### 36. very easy to use , makes making calls enjoyable **Rating:** 4.5/5.0 stars **Reviewed by:** Ntombikayise N. | Documents specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** easy way of communication and it's very easy to navigate **What do you dislike about Talkdesk?** There is nothing that i dislike about talk desk **What problems is Talkdesk solving and how is that benefiting you?** When I need to communicate with clients that I'm working with, it makes life very easy even with colleagues very to communicate with them **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and navigate. Our goal is to make communication enjoyable and efficient for our users. ### 37. Fantastic experience from the beginning- Sales to implementation was excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** How our call flows assist with employee efficiencies and better customer satisfaction. The features that are available for our future growth. Customer support has been spot on. Talkdesk accademy has allowed our staff to used the product with ease. **What do you dislike about Talkdesk?** We have not experienced any downsides- Much better than our previous VOIP provider **What problems is Talkdesk solving and how is that benefiting you?** Improving our customer satisfaction with our overall service. We receive and make over 9000 calls per week and our CSAT score has been around 4.3 out of 5 since implementation. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has exceeded your expectations and improved your customer satisfaction. Thank you for choosing Talkdesk and great work with your CSAT scores! Those are impressive. ### 38. Quick and efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Talkdesk?** Easy to use, we are able to consult each other. Customers can hear us clearly and it is time efficient. It has a lot of features which make it easy for us to use. **What do you dislike about Talkdesk?** The new update doesn't have the live option.We are unable to see the live and unable to check our working progress which slows down the efforts. **What problems is Talkdesk solving and how is that benefiting you?** Connection issues... It's beneficial because we won't be experiencing connectivity issues and will speed up the process of answering calls. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps with clear communication and time efficiency. ### 39. Dashboards and live reports are very important to any operation **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge V. | Team Leader Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Talkdesk?** Easy to use, it is very intuitive for the agents, the information is quick and simple to extract **What do you dislike about Talkdesk?** It does not have and alarm with sound when something is out of parameteres for live perations **Recommendations to others considering Talkdesk:** Urgent to add alarms or interactive options to the dashbards **What problems is Talkdesk solving and how is that benefiting you?** Staffing and customer service needs, the transfers are easy and its a very stable platform to work with ### 40. Great to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** The AI features are very useful for ease of use **What do you dislike about Talkdesk?** The system can sometimes have issues with the internet **What problems is Talkdesk solving and how is that benefiting you?** It it solving productivity issues in that we are able to track calls and also able the track quality scores and agent behavior **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback on our AI features! We're glad to hear that they are useful for you. ### 41. Powerful platform, strained support team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Talkdesk?** Depth of capabilities, e.g. call logic, routing, out of the box integrations, powerful reporting **What do you dislike about Talkdesk?** Support offering can be confusing, solid technical expertise really required if you want to continue to grow **What problems is Talkdesk solving and how is that benefiting you?** Manages all inbound and outbound calls as our primary platform. We can keep track of all activities **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate the depth of capabilities Talkdesk offers, such as call logic, routing, integrations, and reporting. We understand your concerns about our support offering and the technical expertise required for growth. We are continuously working to improve our support services to provide a more seamless experience for our users. Your success is important to us, and we are here to help you make the most of our platform. Thank you for choosing Talkdesk! ### 42. Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Jayshree P. | Salesfroce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** Report view as it helps to monitor the performance of the agents and team on real time. **What do you dislike about Talkdesk?** The support team sometimes delay the response rest all is amazing **What problems is Talkdesk solving and how is that benefiting you?** Reports which gives overview about live calls and helps understanding call flow **Official Response from Aunalisa Arellano:** > Hi Jayshree, thank you so much for taking the time to review Talkdesk! We are thrilled to hear reporting is useful in understanding your real-time call flow. ### 43. We use talkdesk in our salesforce instances **Rating:** 3.5/5.0 stars **Reviewed by:** Thong T. | Team Lead Sales Research, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Talkdesk?** Easy to use in our salesforce, not need of a mobile phone **What do you dislike about Talkdesk?** pop up window in salesforce, in our salesforce we can not close the pop up window and it is always available **What problems is Talkdesk solving and how is that benefiting you?** calling the potential partner with talkdesk **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use in your Salesforce instances. Thanks for sharing! ### 44. Review of TalkDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** - user friendly, straightforward - excellent capabilities - integrated seamlessly with Salesforce - overall very reliable **What do you dislike about Talkdesk?** - audio call recording quality was not great - certain features can only be changed by contacting TalkDesk directly - technical support wasn't easily accessible **What problems is Talkdesk solving and how is that benefiting you?** I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that it helped you save time and increase efficiency in your role as a Customer Support phone agent. We understand the importance of audio call recording quality and accessibility of technical support, and we are working to address these areas. ### 45. Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Talkdesk?** Talkdesk is a reliable platform and I rarely have any technology problems using it. I especially like the different filters you can use for creating a dashboard, and the Co-Pilot AI generator **What do you dislike about Talkdesk?** It takes a long time for the recent phone number to show up in the activity log which impacts my time spent at work **What problems is Talkdesk solving and how is that benefiting you?** It allows me to quickly look up caller information without spending more time on the call going through name spelling, etc. **Official Response from Aunalisa Arellano:** > We appreciate your positive review and are happy to hear that Talkdesk is helping you efficiently manage caller information. We apologize for any inconvenience caused by the delay in recent phone numbers appearing in the activity log and will strive to resolve this issue promptly. ### 46. 21st Century Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Alex L. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** - ease of reporting - custom dashboards - TD Agent Assist **What do you dislike about Talkdesk?** - TD Agent Assist accuary and ability to summarize long calls **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is the primary software solution in our Contact Centre for all phone based client interactions. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the ease of reporting and custom dashboards in Talkdesk. We understand the importance of accurate and efficient call summarization, and we are constantly working to improve TD Agent Assist to better meet your needs. ### 47. Lots still to come **Rating:** 4.0/5.0 stars **Reviewed by:** Nthabiseng N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Talkdesk?** The system can literally house almost all customer service requirements if some enhancements can be made. **What do you dislike about Talkdesk?** There are delays in service depending on the continent that you are working from. **What problems is Talkdesk solving and how is that benefiting you?** They are currently working on enhancing their chat capabilities and metrix measurements - these will help in measuring productivity and the customer experience in general. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk. We're pleased to hear that our product has been beneficial for your contact center needs! ### 48. Talkdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Talkdesk?** The thing I like most about Talkdesk is how easy it is to use **What do you dislike about Talkdesk?** There is not much that I do not like about Talkdesk **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk makes it easier for us agents by using its AI transcript for each call. It provides a summary of the call which can be very beneficial when you are on a long call and cant remember all details. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use! Our goal is to provide a user-friendly experience for all our customers. ### 49. Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Talkdesk?** Talkdesk allows me to place a customer on hold and unhold them without having any latency when speaking to them. It also shows me the statuses of my collegues **What do you dislike about Talkdesk?** I love everything about talkdesk as it makes my life easy **What problems is Talkdesk solving and how is that benefiting you?** I'm able to interact with customers. I'm also able to hear them loud and clear. Talkdesk plays a huge role in making sure I see the correct status that I'm on **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has made interacting with customers easier for you. We're glad to know that you appreciate the ability to place customers on hold and unhold them seamlessly, as well as the feature that shows your colleagues' statuses. If you ever have any questions or need assistance with any aspect of Talkdesk, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience using our platform. Thank you for choosing Talkdesk! ### 50. Evolving Contact Center Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Keyurvan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Talkdesk?** Simplicity of the solution. It serves the basic and some advanced call routing requirements. it is easy to use solution. Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min. **What do you dislike about Talkdesk?** Not easy to implement for the first time as the Pre-sales/ Sales & implementation support needs lot of improvements. Advanced routing features are limited - e.g. Skill based routing not available. Workarond are lengthy and become too much to maintain. Integration with other systems /platforms is again suffred by implementaion support and Customer Support is not equiped to handle Integration efforts. **What problems is Talkdesk solving and how is that benefiting you?** We needed to get off Skype for Business as it was about to sunset and then implemented contact Center solution was not capable of working with UCaaS. TalkDesk solution met the requirements and fit budget. We are using it for Contact Center Solution for our Customers and Employees as well. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A35%3A46+-0500&secure%5Bsession_id%5D=3515b245-143e-4309-8a0c-caa7827a4419&secure%5Btoken%5D=7ede6a855e072a84ed4b027df362d2e0a07b894b2c58ed8b4b702485db15177c&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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[Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)