--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talkdesk, the most advanced software for automating the commercial experience of all your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Applications and Training Systems Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service. In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers. **What do you dislike about Talkdesk?** I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're glad to hear that Talkdesk is helping you improve your customer experience and allowing you to provide a personalized experience for each customer. ### 2. Streamlines Customer Support with Cloud Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad K. **Reviewed Date:** February 06, 2026 **What do you like best about Talkdesk?** I like how Talkdesk solves the common headaches that come with running customer support, especially when using manual processes or old on-premise systems. It automatically routes calls to the right team using IVR and smart queues, which ensures proper call routing. I appreciate the dashboards, reports, recordings, and full history that Talkdesk provides, offering clear visibility and tracking, which makes it easy to manage missed calls and wait times. The cloud-based nature of Talkdesk is a big plus, as it allows agents to work remotely from anywhere with just a browser and headset. I also find the integration with CRM and texting tools like Salesforce, ServiceNow, and Zendesk very helpful because it consolidates everything in one place. Lastly, adding new users online without needing hardware simplifies scaling, and the quality recording and analytics help improve service quality. **What do you dislike about Talkdesk?** cost to high **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the headache of running customer support with outdated systems. It automatically routes calls properly, offers visibility with dashboards and reports, supports remote teams with its cloud-based platform, integrates with CRM tools, and simplifies scaling and quality monitoring. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has helped streamline your customer support operations with automatic call routing, cloud-based flexibility, and CRM integrations. Thank you for sharing your experience with us! ### 3. Streamlined Customer Support with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Howard G. **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly. **What do you dislike about Talkdesk?** Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for managing customer support. It ensures no calls are missed, streamlines call routing, automates workflows, and provides reporting and analytics, improving response efficiency and satisfaction, and helps in providing personalized support. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has helped centralize your customer support and improve response efficiency and satisfaction. Your feedback about system performance and advanced feature learning curve is valuable, and we're committed to addressing these areas to enhance your experience. Thank you for choosing Talkdesk! ### 4. Evaluating Talkdesk: Strengths, Weaknesses, and User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole C. | Provider Support Services Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Talkdesk?** Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. **What do you dislike about Talkdesk?** Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps **What problems is Talkdesk solving and how is that benefiting you?** One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate Talkdesk's unified interface and real-time dashboards. We strive to make communication seamless and efficient for both agents and customers. Thanks for taking the time to leave a review! ### 5. Reliable cloud calling platform that scales well for growing support teams!! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Customer Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports. **What do you dislike about Talkdesk?** Some advanced settings are not very intuitive at first and need time to understand. Pricing can feel high when you start adding more features and users. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solved our problem of managing inbound and outbound calls from multiple locations. Earlier we had limited visibility on agent performance and call quality. Now calls are centralized recordings are easy to access and reporting helps us improve response time and customer satisfaction. It also reduced dependency on local hardware which made operations smoother. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been reliable and scalable for your growing support teams! It's great to know that the setup was faster than expected and that your agents were able to start taking calls without heavy training. We appreciate your feedback about the flexibility of call routing and the ease of adjusting IVR flows. Thank you for sharing how Talkdesk has benefited your team in managing inbound and outbound calls, improving visibility on agent performance, and centralizing recordings for easier access and reporting. ### 6. Automate your processes and workflows with Talkdesk's digital resources. **Rating:** 5.0/5.0 stars **Reviewed by:** adrian C. | Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Talkdesk?** Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers. Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities. **What do you dislike about Talkdesk?** I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system. **What problems is Talkdesk solving and how is that benefiting you?** My experience using Talkdesk's digital resources has been very positive, improving the control of my processes and workflows with the use of its digital automation features, increasing my productivity and business efficiency. **Official Response from Aunalisa Arellano:** > Thank you for your kind words! We're glad to hear that Talkdesk is helping you better manage your business relationships. ### 7. Reliable and Intuitive, but Room for More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Roy Arturo E. **Reviewed Date:** January 17, 2026 **What do you like best about Talkdesk?** I like how Talkdesk is reliable and easy to use. The call routing works well, and the interface is intuitive, which allows me to quickly access call information, recordings, and logs without slowing down my workflow. Its call routing, reporting, and integration features help streamline workflows and ensure customers are connected to the right resources quickly. **What do you dislike about Talkdesk?** While Talkdesk works well overall, there are occasional system slowdowns and minor connectivity issues. Some features could also be more customizable, and reporting can take time to load when handling large volumes of data. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to efficiently manage high volumes of customer calls, ensuring correct routing and reducing missed or dropped calls. It provides visibility into call activity for quick issue resolution, streamlines workflows, and maintains service quality. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk reliable and intuitive! We understand your feedback about the need for more customization. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 8. Nice Telecalling/Conferencing tool **Rating:** 3.5/5.0 stars **Reviewed by:** Vivek G. | Team lead-Managed Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** Talkdesk has been pushing a lot of good updates lately. A few that stand out: Their new AI in Copilot feels smarter and more grounded. It helps agents handle tricky issues without getting lost. The CXA platform is getting better at automating whole workflows, not just basic chat replies. They’ve added industry-focused clouds for travel and hospitality, which makes the automation feel more practical. Analytics now keeps unlimited historical data, which is great for long-term trends. Digital channels got nice upgrades like better chat formatting, real-time translation, and clearer email controls. They’ve also expanded in India, which is a good sign for faster innovation. **What do you dislike about Talkdesk?** Reporting and dashboards could be more flexible. Stability can dip at busy times. Some features feel a bit limited to customize. Pricing gets confusing when you add AI options. Support can be slow for complex issues. **What problems is Talkdesk solving and how is that benefiting you?** Easy for handling large number of calls in a support environment like Zscaler. User friendly interface and very easy to learn Call routing feature **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be a user-friendly and efficient tool for handling calls. Thank you for your positive feedback! Please reach out to your CSM directly if there is anything we can help you with. ### 9. Talkdesk: Call centre that actually works **Rating:** 4.0/5.0 stars **Reviewed by:** Ayush S. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Talkdesk?** First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance. **What do you dislike about Talkdesk?** For some features it provide limited access .When adding features it is quite expensive. **What problems is Talkdesk solving and how is that benefiting you?** It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has been a valuable tool for customizing all details in one place, integrating with other tools and CRM, and automating IVR and call routing. Thanks for taking the time to leave a review! ### 10. Keeping My Sanity (and Call Queue) in Check **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsea B. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** What I like most about Talkdesk? It works. Like actually works. Calls come through clear, I can see what’s going on with my team in real time, and I don’t have to click through 97 tabs to find basic info. It keeps things organized without being annoying or overcomplicated. I also love being able to see everyone's status—mostly so I can silently judge who's been in “After Call Work” for a suspicious amount of time (you know who you are). The reporting is solid too, and helps me keep track of team performance without having to build some wild spreadsheet from scratch. Basically, it does its job so I can do mine—and that’s all I really need from a system. **What do you dislike about Talkdesk?** If I had to pick something I don’t love about Talkdesk, it’s that sometimes it moves a little slower than I do—which is saying a lot on a Monday morning. There are moments when switching between screens or pulling up info takes just long enough to make me question if I clicked anything at all. Not a dealbreaker, just mildly inconvenient when I’m juggling ten things and trying to pretend I’ve got it all under control. Also, some of the deeper reporting feels like it was built by someone who really loves spreadsheets. I appreciate the data, truly—but I’d love if a few things were just a bit more straightforward. Sometimes I just want the numbers without feeling like I need a decoder ring. Nothing major—but these little things definitely stand out when you’re in the thick of a busy day. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps take the guesswork out of managing a busy customer service team. Before, it felt like we were piecing things together from different tools, hoping nothing slipped through the cracks. Now, we can see everything in one place—call volume, wait times, team activity, you name it. It’s also helped with accountability in a big way. Being able to see live statuses and review calls easily means I can coach in real time and support my team better without micromanaging. And when someone says “I’ve been getting slammed all day,” I can actually see it and back them up. It also keeps things smooth for customers—less hold time, quicker routing, and cleaner call handling. That means happier customers, and less stress for us. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you manage your customer service team more effectively and efficiently. It's great to know that you find the system to be organized and user-friendly, and that it provides clear call quality and real-time visibility into your team's activities. We appreciate your feedback about the slower performance and the complexity of some reporting features, and we'll definitely take that into consideration for future improvements. Thank you for sharing your experience with us! ### 11. Great platform for call management **Rating:** 4.5/5.0 stars **Reviewed by:** Mackenzie L. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Talkdesk?** Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis. **What do you dislike about Talkdesk?** Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk's automated features, such as the new AI grading agent for Quality Assurance, have been beneficial to your team and have helped improve call grading and identify areas for improvement. Thanks for taking the time to leave a review! ### 12. Boosts Call Efficiency with Great Transcription, Needs Better App Sync **Rating:** 5.0/5.0 stars **Reviewed by:** Jazmine J. **Reviewed Date:** December 04, 2025 **What do you like best about Talkdesk?** I absolutely love Talkdesk and how the platform takes so much stress out of my work day. I have a bad memory, and being able to see my and my customer's conversation transcribed allows me to better focus on assisting the customer. I enjoy how Talkdesk helps me transcribe conversations and create case notes with ease. The interaction summary feature is beneficial as it captures the conversation well, which helps me take more calls. Additionally, the initial setup of Talkdesk was very easy. **What do you dislike about Talkdesk?** Sometimes it does not sync with other apps well. When completing a call, it can put the information over to Salesforce way better. **What problems is Talkdesk solving and how is that benefiting you?** I love Talkdesk for transcribing conversations and creating case notes easily, helping me focus better on assisting customers. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a valuable tool for you in transcribing conversations and creating case notes. We are working with your admin team to optimize the Salesforce sync. Thanks for taking the time to leave a review! ### 13. Great call clarity and helpful AI tool **Rating:** 4.5/5.0 stars **Reviewed by:** Arianna C. | Retention Specialist/Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** Talkdesk has been such a great tool to have at work. It is very user-friendly and easy to use. I use it every day, all day, with minimal issues. I love having the calls be written out on the side when talking with a customer, so if I cannot hear them or my mic cuts out at all, I have that to look at and refer to. It has been a lifesaver multiple times! I can easily track my performance through Talkdesk as well. **What do you dislike about Talkdesk?** The only issue I have experienced with Talkdesk is that sometimes the AI and the transcription don't work properly, but it is not often, and it isn't the end of the world. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesks provides me with a simple easy to use service that lets me work from home. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and helpful for your work. We appreciate your feedback and will continue to work on improving our AI and transcription features. Thanks for taking the time to leave a review! ### 14. Effortless Call Management with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Mthokozisi M. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Talkdesk?** I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores. **What do you dislike about Talkdesk?** I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you love the new AI features and find Talkdesk user-friendly. We're constantly working to improve our platform, and your feedback about reporting visibility is valuable to us — thank you for sharing! ### 15. Talkdesk: Smarter Cloud Support for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** gulshan d. | Salesforce developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Talkdesk?** Talkdesk solves scattered customer support by bringing calls, chats, and tickets into one cloud platform. It improves response time, gives clear insights, and helps our team deliver faster, more personal support. **What do you dislike about Talkdesk?** The setup can feel complex at first, and some advanced features need training. Pricing is on the higher side, and occasional call quality issues happen when the internet is unstable. **What problems is Talkdesk solving and how is that benefiting you?** I like the easy-to-use dashboard, smart routing, and strong CRM integrations. Real-time analytics and AI tools help us handle calls better and keep customers satisfied every day. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that our platform has helped streamline your customer support processes and provide real-time analytics and AI tools to enhance call handling. We acknowledge the feedback regarding pricing and occasional call quality issues and are committed to addressing these concerns. ### 16. Reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen C. | Customer retention specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Talkdesk?** Very reliable, quickly setup, easy to learn how to use, can use app or in web browser, you can grade calls, listen to calls, adjust widgets to view only what you need, very rarely has issues, copilot is nice for quick notes and looking back at during a call. **What do you dislike about Talkdesk?** Not very good at setting up breaks automatically, occasionally can’t call out, I may be wrong but some features can only be used in the web browser format and not in app such as looking up call history for a particular number instead of by agent. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk is helpful without making notations faster by using the copilot feature. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're happy to hear that you find Talkdesk reliable and easy to learn. We'll take note of your concerns about setting up breaks and using certain features in the app. Your input is valuable to us! ### 17. Efficient CRM Integration That Gets Work Done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like that it can integrate with another CRM, which helps me get most of the work done efficiently. **What do you dislike about Talkdesk?** In my experience using it, I haven’t had any difficulties. **What problems is Talkdesk solving and how is that benefiting you?** It gets the job done for making calls every day, and it also works well for answering calls. **Official Response from Aunalisa Arellano:** > We appreciate your feedback and are pleased to hear that Talkdesk is meeting your needs for making and answering calls effectively. Thank you for choosing Talkdesk! ### 18. A game changer for customer and staff experience **Rating:** 5.0/5.0 stars **Reviewed by:** Katie K. | Sr Director, Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** TalkDesk allowed us to leverage a small sized call center within the non profit sector to meet big customer demand. We've leveraged our resources while improving our customer experience, being more efficient, providing more accurate information and resolving customer requests faster than ever. I love the insights and reporting it gives me as a leader to see and communicate our teams productivity while also giving qualitative and quantitative data to our organization to continuously improve! **What do you dislike about Talkdesk?** Learning how to modify, edit and update your own IVR can be intimidating at times but the TalkDesk support team provides ongoing support and advice whenever we need it. **What problems is Talkdesk solving and how is that benefiting you?** High call volumes with limited staffing resources allow us to work smarter with the people and tools and invest our money in other meaningful ways. This software allows us to get information to customers easily without sacrificing quality. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped you work smarter with limited resources and improve customer service without sacrificing quality. We're dedicated to providing tools that enable organizations to meet customer demand effectively. Thank you for your feedback! ### 19. Taldesk: Customer Services **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Isabel C. | Member Services Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Talkdesk?** I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it **What do you dislike about Talkdesk?** Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner **What problems is Talkdesk solving and how is that benefiting you?** Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with the copilot feature. We understand the importance of reliable connectivity and are committed to addressing any issues promptly. We appreciate your support and understanding. ### 20. Best call center software though **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Talkdesk?** I like the new AI features! How the AI call summaries can be customized to our own standard **What do you dislike about Talkdesk?** Reporting is still not improved, so hard to really identify the abandon rates because there's so many variances to what they call short abandon calls or true abandon calls **What problems is Talkdesk solving and how is that benefiting you?** Giving callers the flexibility to tell us what they need support with. Ease of using a call center with a big team. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're glad to hear that it has been beneficial for your team in delivering world-class customer support and integrating with your other software. Thank you for sharing your feedback regarding reporting. We would love to help look into this with you. Please reach out directly to your CSM or customersuccess@talkdesk.com for help. ### 21. Love Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** Talkdesk offers a clean, user-friendly interface that makes it easy for agents to manage calls, view customer data, and collaborate with teammates. The integration with Salesforce works well and helps streamline workflows. Reporting and analytics are powerful—real-time dashboards and historical reports provide valuable insights for managing KPIs. I also like the automation capabilities and AI-powered features like Virtual Agent, which help reduce manual tasks. **What do you dislike about Talkdesk?** I Love everything about it. Its great!!! **What problems is Talkdesk solving and how is that benefiting you?** I'm able to educate the customer with just looking things up on talk desk **Official Response from Aunalisa Arellano:** > We're delighted to hear that you're finding Talkdesk's automation capabilities and AI-powered features helpful in reducing manual tasks. Thank you for sharing your positive experience and for being a valued customer! ### 22. TalkDesk is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria R. | Retailer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I like using the AI feature it makes the job easier **What do you dislike about Talkdesk?** better call quality as sometimes the caller is hard to hear **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk assists in resolving customers issues **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that Copilot is helpful. We apologize for any issues you've experienced and we're continuously working to improve our platform. Thank you for your feedback! ### 23. Contact Center Transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Somer C. | AI Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk, is having all the communication platforms in a single pane of glass. Whether it be phone calls, text messages or webchats, it is easy to switch between and efficiently assist customers. **What do you dislike about Talkdesk?** The knowledge support base is a bit cumbersome to navigate when looking for a direct answer. I prefer self-service, so it would prefer to find direct answers from their knowledgebase, but a lot of times I need to reach out to support. Thankfully, their support is quick and efficient. **What problems is Talkdesk solving and how is that benefiting you?** Agents can easily see who talked to a customer last and which agents are busy. This makes it a lot easier to resolve customer problems and contact the people needed. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our all-in-one communication platform helpful for efficiently assisting customers. Thank you for the feedback on the Knowledge Base, we will be sure to pass this along to the team. ### 24. Hardcore Unified Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher A. | NOC Voice Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Talkdesk?** What a beautiful, full featured product. The title might imply a complex, hard to use or manage call center. But 30+ years of implementing, managing and using other products in the industry versus this product, shows me what inovation is all about. Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products! And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers. **What do you dislike about Talkdesk?** The only con that comes to mind is a cradle to grave report. **What problems is Talkdesk solving and how is that benefiting you?** Our Talkdesk experience has been enhanced, using the SNOW contact lookup integration. We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you're enjoying the full-featured capabilities of Talkdesk, including its innovative design, ease of implementation, and integration with CRM and third-party products. It's great to hear that your customer support KPIs have seen significant improvement as a result. ### 25. Talkdesk is recognized for fast help desks and extensive training resources **Rating:** 5.0/5.0 stars **Reviewed by:** Ghulam Mohiuddin K. | National Sales Operation officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Talkdesk?** From an admin perspective, the reporting dashboards are clean and insightful, giving us visibility into agent performance and customer experience trends. The customization options, while technical, are powerful once configured correctly. **What do you dislike about Talkdesk?** Not any yet if i face will definetley Shared on that **What problems is Talkdesk solving and how is that benefiting you?** gents spent too much time on repetitive tasks like logging calls, writing notes, and summarizing interactions. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reporting dashboards clean and insightful, and that our customization options are powerful. We appreciate your feedback! ### 26. Best Contact Center on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** Talkdesk is a perfect match of customizable interface paired with an intuiative user experience. Routing emails from outlook, calls via Zoom, and the option for text, live chat or even AI integrated responses make Talkdesk an invaluable tool. It has streamlined out customer engagement and make managing all inbound and outboudn communication seamless and smooth. Easy setup, fantastic support, and the best customer service. We use Talkdesk every day and could not be happier! **What do you dislike about Talkdesk?** It can be difficult to recognize all available features and how they can be integrated to enhance the user or customer experience. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk removes barriers in antiquated communication systems. It provides organized, professional routing of communications via email or phone, and helps maintain consistent messaging using tools such as templates, AI responses, etc. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is benefiting your business by removing barriers in communication systems and providing organized, professional routing of communications. Our team is committed to helping you make the most of our features and tools, and we're here to support you every step of the way. ### 27. Very helpful software **Rating:** 5.0/5.0 stars **Reviewed by:** Courteney F. | Customer service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk. **What do you dislike about Talkdesk?** I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it has been beneficial for your customer service operations. Thank you for your feedback. Agents are able to pause calls, I have linked a knowledge base article about agent-initiated pause and resume call recording which I hope is helpful to you. Should you have any questions or need support enabling this feature, please reach out to your CSM. https://support.talkdesk.com/hc/en-us/articles/202551769-Agent-initiated-Pause-and-Resume-Call-Recording ### 28. Talkdesk: Game Changing Banking Call Center Software. **Rating:** 4.5/5.0 stars **Reviewed by:** Zane R. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing. Integrations are great, Workforce Management and Explore are super useful tools built right into the software. For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents. Implementation of muliple teams onto the system has been seamless. Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year. Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages. **What do you dislike about Talkdesk?** I dont think there are enough Guides and helpful tips to learning the system. Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific. Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls. Customer Support ticketing system could use an upgrade, bring it more in line with other offerings. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues: 1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work. 2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base. 3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past. 4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system. 5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are enjoying the highly customizable features, Studio Flows, and the seamless implementation of multiple teams onto Talkdesk. We appreciate your feedback and are committed to continuously improving our platform. We would love to hear more about what you think we could enhance in our customer support ticketing system. Please reach out to your customer success manager to share more. ### 29. An easy to use & train on multifaceted tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Talkdesk?** Our agents use TalkDesk throughout their entire shift. It's user friendly, making it easy for agents to learn and utiilze. It has many different options for application, for both the agent and administration sides. Agents are able to look up and listen to their past calls if needed, Administrastion can do call evaluation with customizoable evaluations to fit the company's needs. The Co-Pilot feature is extremely helpful to agents, and the Interaction Analytics open the door to Administration for tracking the moods of calls, and custom reporting options allow us to run our reports smoothly. Talkdesk Support itself is also very helpful and communicative. **What do you dislike about Talkdesk?** Reporting for some of the newer features is limited, but they've said they're looking into expanding on that. If the internet is slow or the services are down then TalkDesk Live will be the first thing to show inaccuracies. A simple reboot can often remedy this., but can be inconvenient. **What problems is Talkdesk solving and how is that benefiting you?** Expanding on reporting for Interaction Analytics and Mood Insights. We're hoping to be able to track Mood Sights and the transitions more efficiently. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been a valuable tool for your agents and administration. We appreciate your feedback on the reporting limitations and service downtime, and we are continuously working to improve these areas for a better user experience. ### 30. Highly Impressed – This Product Delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian S. | Reservation Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers. **What do you dislike about Talkdesk?** One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are highly impressed with Talkdesk and that our Studio feature, Copilot, and automations have been game changers for your organization. We appreciate your feedback and are constantly working to improve our features for a seamless experience. ### 31. Simplified communication with customers and within the company **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa V. | Senior Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Talkdesk?** Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes. **What do you dislike about Talkdesk?** I don't dislike anything about Talkdesk so far. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is providing you with a seamless and reliable voice communication experience. Thank you for sharing your positive feedback! ### 32. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** TOMÁS M. | Assitant Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Talkdesk?** The reports for operations are really easy to access and are easy to use. **What do you dislike about Talkdesk?** Sometimes it is really slow when we have a high call volume. **What problems is Talkdesk solving and how is that benefiting you?** Copilot is a great tool that allows us to track down our convo in real time. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reports easy to access and use. We apologize for any inconvenience caused by slow performance during high call volumes. We are continuously working to improve our system's performance to ensure a smooth experience for all our users. ### 33. A Game Changer for JK Moving Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Move Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Talkdesk?** Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates. **What do you dislike about Talkdesk?** One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment. **What problems is Talkdesk solving and how is that benefiting you?** One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for the feedback! We appreciate your suggestion about customizing the answer ringer, and we'll definitely pass it along to our product team for consideration. ### 34. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy G. | Customer Service Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Talkdesk?** I absolutely loved the Co-Pilot feature! It’s a total game-changer. Being able to instantly review what was said is so helpful—whether I need to double-check something I missed or get a quick reminder, it’s always right there to keep me on track. It’s like having a personal assistant that ensures I never miss a beat with customers! **What do you dislike about Talkdesk?** It can be a bit tricky to locate the cues at first, but with a little practice, it becomes much easier! **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the problem of inefficient and fragmented customer service management. By providing an all-in-one cloud-based platform, it streamlines communication across various channels—whether it’s phone, email, or chat. This makes it easier for teams to manage customer interactions and deliver faster, more personalized support. For me, the biggest benefit is how it boosts productivity. With features like real-time analytics and AI-powered tools, I can respond quickly, track customer needs accurately, and ultimately improve the overall customer experience! **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk, especially your love for the Co-Pilot feature! It's great to hear that it's been a game-changer for you in staying on track with customers. We appreciate your feedback on the initial challenge of locating cues and are glad to hear that with practice, it becomes easier to navigate. We're thrilled that Talkdesk is helping you solve the problem of inefficient customer service management by providing a streamlined platform for communication. The boost in productivity and improved customer experience you mentioned are exactly what we aim to deliver. If you ever need assistance or have further feedback, please don't hesitate to reach out. We're here to support you every step of the way! ### 35. Outstanding AI and Versatile Functionality with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Windy S. | Customer Service Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Talkdesk?** Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work. **What do you dislike about Talkdesk?** While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve. It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk’s AI and multi-function applications are highly beneficial, especially the AI-generated call summaries, which have been incredibly helpful in saving time and improving documentation. The ability to quickly review key points from calls without needing to go through the entire conversation has made follow-ups and case management much easier. **Official Response from Aunalisa Arellano:** > It's fantastic to hear that Talkdesk's AI-generated call summaries have been incredibly helpful in saving time and improving documentation for your team. We're glad to hear that our platform is making follow-ups and case management much easier for you. Thank you for sharing your feedback related to updates. We're sorry for the frustration this has caused and will work to improve the user experience. ### 36. The best phone for a corporate world **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwazi M. | Documents Verification Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2024 **What do you like best about Talkdesk?** I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it. **What do you dislike about Talkdesk?** Honestly nothing , so far it has been the great of greatest experience using talk desk . **What problems is Talkdesk solving and how is that benefiting you?** Talk desk has added more featurs like counting time before i go available for the next call . That gives me time to get ready for the next call . Talk desk has also added feature where i am able to see my coachings from my team leader . **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that you find it easy to navigate and appreciate the features like aftercall time and the ability to categorize calls. We strive to continuously improve and provide valuable tools for our users. ### 37. talk desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | lead associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. **What do you dislike about Talkdesk?** in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work. there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it has been helpful for tracking live queues, receiving feedback, and storing customer contact data. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience. ### 38. Talkdesk review from a Customer Service Representative **Rating:** 4.5/5.0 stars **Reviewed by:** Isabella M. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us. **What do you dislike about Talkdesk?** I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me become very efficient with my job by providing me the AI generator option as well as tracking my conservations with their text option. This allows me to reread my phone calls and double check any spelling confusion or lost information I may have missed in my own personal notes. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's new AI generator and transfer options beneficial for your role. We have noted your feedback, and we will strive to make necessary improvements to meet your expectations. ### 39. As a leader of my department, I can easily monitor my team's day to day performance and activity **Rating:** 5.0/5.0 stars **Reviewed by:** Andiswa M. | Subject Matter Expect of Data Entry Department, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be. **What do you dislike about Talkdesk?** Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for. **What problems is Talkdesk solving and how is that benefiting you?** I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance. **Official Response from Aunalisa Arellano:** > Thank you for sharing how Talkdesk helps you manage your team's attendance, breaks, and call recordings. We are committed to providing tools that make it easier for leaders to monitor and support their teams. ### 40. One of the main tools I was daily for my job. **Rating:** 3.5/5.0 stars **Reviewed by:** Shayla D. | Lottery Retailer Support, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Talkdesk?** I use Talkdesk every day for my job, and it has significantly improved my ability to provide top-notch customer support . The platform is incredibly user-friendly, making it easy to navigate and utilize its features efficiently. One of the standout aspects of Talkdesk is its speed and efficiency. It allows me to handle customer inquiries quickly, which is crucial in maintaining high customer satisfaction. The integration with other tools and systems we use is seamless, further enhancing our workflow. I find the editing it to my own personal preference for the widgets I need to get my job done is one of my favorite features. Editing widgets is easy and can be done quick , when certain days need different aspect of Talkdesk. Overall, Talkdesk has been a game-changer for our customer service operations. It’s quick, efficient, and reliable, making it an indispensable tool for our team. **What do you dislike about Talkdesk?** When I have completed a call, it can take a few minutes for my activities to be updated. So, if I need to go back and check my last call, it's not there, even after refreshing. Also, the AI-generated summary will disappear when taking an SMS at the same time. **What problems is Talkdesk solving and how is that benefiting you?** AI-powered automation is the best feature because it assists me in finding information during the call. I handle numerous numbers over the phone, and with AI, it displays the numbers as the customer dictates them, so there's no need to slow down the call for repetitions. With the AI-generated summary, my after-call wrap-up is brief, allowing me to return to assisting customers more quickly. **Official Response from Aunalisa Arellano:** > It's great to hear that the AI-powered automation feature is benefiting you by assisting in finding information during calls and speeding up the after-call wrap-up. We're glad to hear that it's helping you handle numerous calls more efficiently. ### 41. A wonderful system for smooth operating **Rating:** 5.0/5.0 stars **Reviewed by:** Shania D. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties. From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform. **What do you dislike about Talkdesk?** While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a valuable asset in your daily workflow! Our goal is to provide a user-friendly and efficient platform to help you focus on delivering exceptional service to your customers. Thank you for recommending Talkdesk to other Customer Service Representatives! ### 42. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ntokozo P. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is an advanced, user-friendly system. It offers broad features that can improve your personal and business skills. While on a call I can view my call quality, I can change my status, change filters, and view the number of calls made and received. I love the fact calls ring first instead of being auto-answered. I also enjoy the dashboard features where I can track my productivity. Live options, and having total control on how I want my dashboard to be filtered. Talkdesk also provides customer support, Frequently asked questions, demos, and training on how to use, it's completely easy to use, informative, and simple to implement. **What do you dislike about Talkdesk?** There's absolutely nothing I dislike, Talkdesk is not complicated. **What problems is Talkdesk solving and how is that benefiting you?** I can view call details, My activities, and contacts on the live app. All information is accessible to me without having to request it from a third party. I can work efficiently. **Official Response from Aunalisa Arellano:** > We're delighted to hear that you are satisfied with the support, training, and ease of use of Talkdesk. It's fantastic to know that the system is helping you work efficiently and access information seamlessly. Thank you for choosing Talkdesk! ### 43. Most reliable platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Kishlay(PT) . | Clinical Investigator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Talkdesk?** I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible **What do you dislike about Talkdesk?** Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be the most reliable platform for customer service! Our team works hard to provide efficient and quick service, and we're glad to hear that it's benefiting you. ### 44. Talkdesk was the launch point **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel A. | Contact Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** I love the supportive staff, the ease of use for the end user, and the expansive reports available. We have not fully launched our prodcuts and we are already blown away with our improved efficiencies, and the expanded support for our members. **What do you dislike about Talkdesk?** We chose a time to convert over to Talkdesk when we were launches several other pieces that will need to be integrated into Talkdesk- It feels like a large lift and there are lots of moving pieces to balance and ensure they are working in tandum. This is absolutely no fault of Talkdesk, but I had to put something here. **What problems is Talkdesk solving and how is that benefiting you?** We are being connected with members who are facing more challenging issues and the auto attendant is taking care of the lower hanging fruit **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that our platform has improved your efficiencies and support for your members. We understand the challenges of integrating multiple pieces and are here to help streamline the process for you. ### 45. Tons of data, infinitely customizable **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Manger of Client Retention, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Talkdesk?** Talkdesk makes it really easy to see the metrics that matter to me, such as live availability, missed calls, agent performance, and historical performance. There are times when our department may need to make changes to our operating schedule, and it's easy to make changes to the numbers you have stored. Talkdesk integrates easily with other CX support platforms so that it doesn't interrupt our agents' daily workflow **What do you dislike about Talkdesk?** The only thing I'd like to see Talkdesk add would be a prioritization level for agents/skills. Sometimes we would want a new hire to only get calls in a certain frequency, and it would be nice to have different departments skilled for overflow if a main call queue gets high. **What problems is Talkdesk solving and how is that benefiting you?** We have to provide easy phone support for our customers, and Talkdesk helps make it easy for our agents to support calls. With so many dashboards and pre-built reports, it gives our leadership team the ability to ensure quality in every interaction by easily locating calls and gaining insight on agent performance. We can coach to metrics that need improvement and check where our blindspots are. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk is helping you easily access the metrics that matter to you and integrate with other CX support platforms. We appreciate your feedback about the prioritization level for agents/skills, and we'll share this with our product team for consideration. ### 46. Talkdesk Helps me to load QA and provide Coaching to my Peers . **Rating:** 4.0/5.0 stars **Reviewed by:** Kriyaan N. | Team Leader - Payments /Dealer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Talkdesk helps me view firstly monthly stats with regards to QA's scores per line on business. It helps to load coaching and recording QA's. I recently found that I could load coaching opportunities for other lines of business and download the coaching forms as well. We also use it for service level graphs and can personal to your own team or multiple teams . Great tool! **What do you dislike about Talkdesk?** Training - We could of had training to make use of the software to its full potential, nothing to dislike about the software itself. **What problems is Talkdesk solving and how is that benefiting you?** It helps leaders daily at the ease of doing their jobs, it shows you the peers that out of time with states in the call center, It also helps with QA management and gives insights to the team, The tool helps support, guide, and develop our people with ease and saves time. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been a valuable tool for providing QA and coaching support, as well as offering insights and time-saving features for your team. Your feedback on the training is noted, and we will work to improve the user experience. Thank you for sharing how Talkdesk has helped your team in their daily tasks and development! ### 47. Responsive and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Lynn S. | MAIL ORDER TEAM MEMBER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Talkdesk?** Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. When there are any issues, they are quick to respond and repair. It is easy to generate reports to be emailed weekly (or as often as you like.) **What do you dislike about Talkdesk?** I am not happy with the ringtone. I wish you could either supply your own ringtone or could pick from a few choices. It would make it easier to tell whose phone is ringing and give some variety (at our busy time, hearing that same sound essentially constantly for 8+ hours is a bit much.) **What problems is Talkdesk solving and how is that benefiting you?** It is easier to see how many calls are waiting, the phone number calling in, and what type of call they are. Before, we could only see the number of calls. We can also see how long an agent has been in a particular status, so if they spend a long time away and unavailable for calls, we will know. They keep you updated when there is a connection issue so that you know what is happening, and they are quick to resolve the issue. **Official Response from Aunalisa Arellano:** > Thanks for taking the time to review Talkdesk! We are thrilled to hear it's helping by being able to understand how many and the different types of calls you have in queue. Your feedback about the ringtone is much appreciated! We will ensure this information is passed along to the team. ### 48. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Nomfundo Z. | Senior Sales Dealer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use. The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day. **What do you dislike about Talkdesk?** It logs me out once in a while however that is not much to make me dislike. **What problems is Talkdesk solving and how is that benefiting you?** It helps for management to track your adherence for that specific day so you will not be short of hours or owe the company hours. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it's helping you track your performance and manage your daily tasks effectively. We'll continue to work on improving the user experience, including addressing the occasional log-out issue. ### 49. Game changer for customer service, automating tasks is number one for me! **Rating:** 5.0/5.0 stars **Reviewed by:** Xhoi K. | Move Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Talkdesk?** user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for **What do you dislike about Talkdesk?** probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time **What problems is Talkdesk solving and how is that benefiting you?** reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is making a positive impact on your customer service experience by reducing wait times and improving interactions. We understand the importance of AI-powered features and are continuously working to enhance our platform to provide the best possible support for our users. ### 50. TalkDesk is a great addition to our job **Rating:** 3.5/5.0 stars **Reviewed by:** Tamara P. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** The transcription aspect of Talkdesk is amazing, all information releating to the call is in transcripts which you can read to guarantee the accuracy of your notes. The ease of integration is extrodornary as it maintains call consistency which makes customer support calls more accurate and consistant. This product is very easy to use and navigate the dashboard **What do you dislike about Talkdesk?** The connection issues which involve not being able to hear the caller. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves any issues regarding playback, as we are able to read the transcript any information that was missed is in the transcript feature eliminating the need to play back a call to retrieve information. This feature makes our job more efficent and enables me to spend more time with my customers than listening to playbacks. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are enjoying the transcription aspect of Talkdesk and finding it beneficial for maintaining call accuracy and consistency. We appreciate your feedback about the connection issues and will work to improve that aspect of our service. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?filters%5Bsentiment_snippet%5D=1494975&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A04%3A25+-0500&secure%5Bsession_id%5D=73360f24-fb99-41ce-836d-55b033beb5fb&secure%5Btoken%5D=396a336a76362528ce4ed7048f44aa22ba3d6dd3fc48f47459e307c2ae68fbcb&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [eGain Analytics Hub](https://www.g2.com/products/egain-analytics-hub/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Help Desk Migration Services](https://www.g2.com/products/help-desk-migration-services/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [NurenAI](https://www.g2.com/products/nurenai/reviews) - [Olark](https://www.g2.com/products/olark/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pega Customer Decision Hub](https://www.g2.com/products/pegasystems-pega-customer-decision-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)