--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talk desk Users **Rating:** 5.0/5.0 stars **Reviewed by:** Nothando V. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** The talk desk helped me to dial out to the customers to communicate and also be able to build a repor **What do you dislike about Talkdesk?** i have not experienced anything bad about the talk desk **What problems is Talkdesk solving and how is that benefiting you?** I have not exprienced any problems , there for currently my experience is good and it bebeficting me to be able to communicate with our customers and also satisfy and straight forwa **Official Response from Aunalisa Arellano:** > Thank you for sharing what you like best about Talkdesk! We strive to make the working experience easy and efficient for our users. We apologize for any inconvenience caused by system downtime, and we're committed to improving our reliability. ### 2. Exceptional-Innovative. **Rating:** 5.0/5.0 stars **Reviewed by:** Lindani N. | Payment Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** I command its quality of calls whether in-coming or out-going it has maintained an exceptional standard. Recorded quality calls of myself have been very useful to help me improve the customer experience. **What do you dislike about Talkdesk?** Thus far, nothing at all that I am not pleased with or dislike. I would recommend this product and services to any organization. I'm most impressed with the quality of its calls and efficiency and effectiveness. **What problems is Talkdesk solving and how is that benefiting you?** It helps to intergrate a better and effective customer experience. It helps to resolve the unnecessary work required to maintain systems as it is already operational, cultivates the workflow to focus on priorities and provides thorough data. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback! We're glad to hear that you are impressed with the quality of our calls and the efficiency of our system. We appreciate your recommendation to other organizations. ### 3. Great for Any Call Centre **Rating:** 4.5/5.0 stars **Reviewed by:** Cassidy H. | Customer Support Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** Talkdesk is extremely easy to navigate as a customer support rep. It is able to track your conversations and create an AI summary within seconds, which can be very helpful on a time crunch. Talkdesk also allows you to re-listen to your calls easily. Talkdesk is constantly working on upgrading their features and smoothing out any glitches that may occur. **What do you dislike about Talkdesk?** Talkdesk can sometimes have glitches and technical issues that can disrupt calls, however in my experience the issues are esclated and resolved very quickly. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me create cases with ease by creating a transcript of my call, alongside the timestamp from when the caller/agent were speaking **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to navigate and helpful for tracking conversations and creating AI summaries. We understand that technical issues can be frustrating, but we're committed to resolving them quickly to ensure a smooth experience for our users. ### 4. user friendly, convenient and progressive **Rating:** 5.0/5.0 stars **Reviewed by:** Sthembiso M. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** Notifications on incoming calls and Audits, Clear feedback on audits, and the quality of the Audio on calls, User friendly **What do you dislike about Talkdesk?** after updating it doesn't ring for a few hours but does come around **What problems is Talkdesk solving and how is that benefiting you?** we make calls, have access to our recordings monitor our QA, get assessments with feedback, and track our stats. This eliminates the need of multiple systems as it is an all-in-one system **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly, convenient, and progressive. We appreciate your feedback on the notifications, audits, and audio quality. We apologize for the inconvenience of the delayed ringing after updates, and we're working to improve this issue. ### 5. The software works like magic! Makes call management a breeze with all the easy access features. **Rating:** 5.0/5.0 stars **Reviewed by:** Lunga P. | Contact Center Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Talkdesk?** Real-time interaction with clients. The call recording feature and contact storage capacity. **What do you dislike about Talkdesk?** While there is nothing to dislike, more improvements over time will make the software one of the best in the competition. **What problems is Talkdesk solving and how is that benefiting you?** Talkdest makes dialing clients fast and effecient with the advantage call recording for later assessments. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We are constantly working on improving Talkdesk to ensure it meets and exceeds our users' expectations. We appreciate your input on how we can make the software even better. ### 6. The quality of the calls are very clear. **Rating:** 5.0/5.0 stars **Reviewed by:** Kwanele M. | Payment operations specialists, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** We are able to listen to calls. The app is very easy to understand. **What do you dislike about Talkdesk?** Can my schedule be intergrated with talkdesk so if I'm exceeding it can have a pop up for me. **What problems is Talkdesk solving and how is that benefiting you?** It helps me make calls with my seller's and be able to solve tickets **Official Response from Aunalisa Arellano:** > We're glad to hear that you find the call quality clear and that the app is easy to understand. Thanks for sharing your feedback! ### 7. user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mandisa C. | document specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** it allows communication between colleges to be easier so that everyone is up to date with every upgrades and changes within the work space **What do you dislike about Talkdesk?** sometimes you are unable to see that someone had huddled you, there is no notification **What problems is Talkdesk solving and how is that benefiting you?** it helps with solving the seller's issue while seller is online with the supervisor, the benefit is that inquiries are resolved faster **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk is making communication easier for you and your colleagues. We'll definitely take note of your feedback about the notification issue and work on improving that feature. ### 8. Less time consuming, efficient, easily adaptive etc **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch. **What do you dislike about Talkdesk?** Only when the system kicks you out while you are online and you realize you're now offline. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you handle calls and providing clarity from previous interactions. We apologize for any inconvenience caused by being kicked out while online. We're continuously working to enhance system stability for a seamless experience. ### 9. We are coming up to our 4 year anniversary using Talkdesk, we are very happy with the performance! **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia S. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Talkdesk?** Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also have high hopes for the reporting impovements they made over this last year. **What do you dislike about Talkdesk?** I pull reports from this product weekly and I am concerned about maintaining data in the same format with the new changes... time will tell. **What problems is Talkdesk solving and how is that benefiting you?** Before Talkdesk, we used network phones to manage our calls and now everything is in one place and I don't have to move through different data sources. At this time we have just made this our one stop location for all our calls. **Official Response from Aunalisa Arellano:** > Thanks so much for sharing your positive experience using Talkdesk! It's great to hear it has helped your organize manage incoming and outgoing calls. Cheers to four years! ### 10. Fast, able to contact colleagues and consult with other departments and transfer customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Nonkululeko M. | customer sale specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Talkdesk?** easily track productivity, consulting with different department **What do you dislike about Talkdesk?** sometimes talk desk is slow and can be changed to available whilst on another call. **What problems is Talkdesk solving and how is that benefiting you?** We are able to leave voicemail and check the last number you have called in case you have to call the customer back. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful for tracking productivity and consulting with different departments. We understand the frustration with the occasional slowness and the availability status issue. We'll definitely take your feedback into consideration for future improvements. ### 11. Talkdesk is easy to use and does not have latency issues **Rating:** 4.5/5.0 stars **Reviewed by:** Katiso N. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** I like the fact that I am able to listen to calls and also read the call transcript as well **What do you dislike about Talkdesk?** I don't like the fact that agents sometimes have an issue with changing their status especially after a call **What problems is Talkdesk solving and how is that benefiting you?** We use talk desk to listen to calls for quality purposes and this helps us find ways to improve our service and customer satisfaction **Official Response from Aunalisa Arellano:** > We appreciate your positive feedback about Talkdesk's ease of use and call monitoring capabilities. We apologize for the inconvenience with agent status changes and will strive to improve this aspect of the platform. ### 12. how useful is Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Silamlelo M. | customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** I am able to see my update,it is easy to use and simple, i am able to see my Quality Assurance update everyday which motivates me the most.i am able to Aux for breaks and lunch using talkdesk. it's the most easiest system to use especially to see where i need to improve when i am assisting the customer on the call what i do wrong and when. **What do you dislike about Talkdesk?** nothing i dislike about it because it is an app that assist me with everything i need to do when i am at work. **What problems is Talkdesk solving and how is that benefiting you?** it assist in communicating with the sellers **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk is meeting your needs and making your work easier. Thank you for sharing your positive experience with us! ### 13. Great & Reliable Program **Rating:** 4.5/5.0 stars **Reviewed by:** Jinn B. | Senior Customer Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** User friendly, and very easy to train new agents coming in. **What do you dislike about Talkdesk?** Sometimes there are update issues and you cannot see the status of other agents available. **What problems is Talkdesk solving and how is that benefiting you?** Program we were using prior to Talkdesk, we could not see the availability of other agents in different departments within our Customer Service Center. Talkdesk as allowed us to be able to communicate more easily within deparments. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has improved communication within your Customer Service Center. We're actively working to address any update issues and enhance the visibility of other agents' status. Thank you for your feedback and for choosing Talkdesk. ### 14. Simplifies my role in making and receiving calls from clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Okuhle Z. | Customer Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Talkdesk?** It is very easy to transfer calls to other relevant departments within the organization. **What do you dislike about Talkdesk?** The time given for the after call work feature is very minimal, it could be a bit more. **What problems is Talkdesk solving and how is that benefiting you?** It makes it easy to receive calls from clients and also transfer some of these calls to any department within the organization. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful in transferring calls to relevant departments. We appreciate your feedback about the after call work feature and will take it into consideration for future improvements. ### 15. excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Thabakazi N. | Payment operation specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** It makes it easy to complete calls while writing notes, it makes one job easy in remembering exactly what the seller what saying. we can also view our Quality scores with ease **What do you dislike about Talkdesk?** When notes are completed, they sometimes do not reflect on Zendesk (our company system) **What problems is Talkdesk solving and how is that benefiting you?** It helps the business by assisting customers/ sellers in making sales and generating income **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk is making it easier for you to complete calls and take notes. We understand the importance of accurate note-taking and will look into the issue with notes not reflecting on Zendesk. ### 16. interacting with customers and shows customer details at times. **Rating:** 4.5/5.0 stars **Reviewed by:** Lindelwe K. | Documents Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** gives good interaction between sellers and agents also helps in showing ones work productivity as well as analysis of the evaluation. **What do you dislike about Talkdesk?** it's sometimes very behind with updates, however, that doesn't stop the flow of calls and work progress **What problems is Talkdesk solving and how is that benefiting you?** customer centric. talkdesk also promotes business acumen skills as it gives overall work productivity for individuals and as per team. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful in facilitating interaction between sellers and agents, as well as in showing work productivity and evaluation analysis. ### 17. it is smooth and very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Happy S. | senior consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** it is very easy to use, there are no issues with it **What do you dislike about Talkdesk?** there is nothing I don't like about it, there is nothing wrong with it **What problems is Talkdesk solving and how is that benefiting you?** it helps me get in contact with sellers and for them to get in contact with me so we can get the documents I need to get their sale approved **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk smooth and effective! Thank you for sharing your positive experience with us. ### 18. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Trinita P. | Call Center Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Talkdesk?** Wrap up time-allowing you to wrap up after a call. (After call work). Great Custmer Support. Reporting on talk desk is great and efficient. Listening to calls **What do you dislike about Talkdesk?** Contacts aren't always updated and cannot be located easily. **What problems is Talkdesk solving and how is that benefiting you?** Adherence and timemanagement-Talkdesk effectively reports times in any status and allows for you to manage time as best as possible. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the wrap-up time feature and our customer support. We appreciate your feedback about the contact updates and ease of location, and we will definitely take that into consideration for future improvements. ### 19. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** It helps you go back to calls you have already done, i can listen to voicemails sent by my sellers, check what status I am on, and also check my colleagues **What do you dislike about Talkdesk?** Sometimes it doesn't show the seller's details making it very hard for us to capture the seller's details on our end when the seller calls in **What problems is Talkdesk solving and how is that benefiting you?** It helps us identify sellers easily when they call through for assistance and helps us listen to sellers' voicemails when we have missed their call, and redials seller numbers if we couldn't get to the phone on time. **Official Response from Aunalisa Arellano:** > Thank you for your kind words! We're thrilled to hear that Talkdesk is meeting your needs and making it easy to identify sellers when they call for assistance. ### 20. Luis was always helpful. It was a pleasure to work with him **Rating:** 5.0/5.0 stars **Reviewed by:** Sven Z. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Talkdesk?** Talkdesk as tool was a long time our main tool as Call Center solution and it has a great Salesforce Connection. **What do you dislike about Talkdesk?** Talkdesk should focus more on th UI and the Admin part as well as integration with SCIM/SAML. The Callcenter industry is changing Quickly and in my opinion Talkdesk needs to be easier to be integrated and Administrated. **What problems is Talkdesk solving and how is that benefiting you?** As our main Callcenter Tool for Sales and Customer Support **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback about Luis and our Salesforce connection. We understand your concerns about the UI, admin part, and integrations, and we are continuously working to enhance these aspects of our platform. Your input is valuable to us as we strive to meet the evolving needs of the call center industry. We're glad to be your main call center tool for sales and customer support. ### 21. Easy, Suffiecent and Tailormade **Rating:** 5.0/5.0 stars **Reviewed by:** Sibusiso M. | Group Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** Reporting - Easy to search for the Reports I need on a daily. From SLA, to Number Outbound and inbound and Abandonment rate. **What do you dislike about Talkdesk?** The journey of the transfer calls from other departments. **What problems is Talkdesk solving and how is that benefiting you?** Realtime monitor and Reports are quick and easy unless you looking for a month data you need to wait a bit longer and thats understandable. **Official Response from Aunalisa Arellano:** > We're thrilled that you find our reporting feature easy to navigate and tailored to your needs. We acknowledge the challenges with transfer calls and are committed to enhancing this process. Thank you for your insights! ### 22. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Lethukuthula N. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** Makes telephonic consultation easy, you can easily explore different features whilst on a call it also has advanced business toos **What do you dislike about Talkdesk?** It can sometimes take long to put the correct Aux code. **What problems is Talkdesk solving and how is that benefiting you?** It helps track your productivity levels, and can easily refer back to a specific call you had that you might need to listen too again. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and that it helps track your productivity levels. We appreciate your feedback about the time it takes to put the correct Aux code, and we'll share this with our team for further improvement. ### 23. Easy to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlin D. | Customer Support Representitave, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** It is Visually easy to look at all day.You are able to customize to fit your work style and preferences. The incoming call window with information helps prepare you enabling you provide better customer support. **What do you dislike about Talkdesk?** We are not able to use the spellcheck feature in our chats. **What problems is Talkdesk solving and how is that benefiting you?** Once place to receive calls and chats enabling you to manage workflow and volumes. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you prepare for incoming calls and chats, and that it's enabling you to provide better customer support. We appreciate your feedback about the spellcheck feature and will take note of your suggestion for future improvements. ### 24. I love it's consistency and reliability. **Rating:** 5.0/5.0 stars **Reviewed by:** Sinethemba M. | Documents Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Talkdesk?** I like the fact that I have control over the statuses. I like that it monitors my work productivity accurately. I like its technical structure, it is unlikely that it to have technical issues. **What do you dislike about Talkdesk?** I wouldn't say there are any downsides I have experienced from when I started using it for work purposes. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the operational burden within our campaign and this benefits me by allowing me to be able to track my activities and get to see where I make my mistakes in terms of calls that I ake and that come through. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you appreciate Talkdesk's consistency, reliability, and the control it gives you over statuses. It's great to know that it's monitoring your work productivity accurately and that you haven't experienced any downsides since using it. We're glad to hear that Talkdesk is solving operational burdens within your campaign and helping you track your activities effectively. ### 25. Fantastic / Marvelous **Rating:** 5.0/5.0 stars **Reviewed by:** Fezeka N. | Payment Operation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** empower, support, and help with notes at the end of the call. Able to code and leave review **What do you dislike about Talkdesk?** end of the call you can not finish writing a note in 60 sec provided and the note on talk desk is not linked on zendesk. **What problems is Talkdesk solving and how is that benefiting you?** Helps automate customer interactions to improve customer experience while reducing the operational burden. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're thrilled that it empowers and supports you, and helps with note-taking. We apologize for the inconvenience of the time limit for writing notes at the end of calls and the integration with Zendesk. Your feedback is valuable as we strive to enhance our platform. ### 26. Talkdesk is very helpful, user friendly and amazing to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** The notifications you receive after being evaluated. It keeps you posted and also pops up when a call comes through. The views for managers are amazing, easier to use and manuever. The ease of implementation makes its more perfect. Customer support is always available to assist. I frequently use it, almost everyday. **What do you dislike about Talkdesk?** They are no dislikes about Talkdesk as it has never given me any issues. **What problems is Talkdesk solving and how is that benefiting you?** Agents getting notification for their evaluations. Having to see the seller's information when a call comes through. Getting to listen to all calls across all sites. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk helpful and user-friendly! The notifications and call pop-ups are designed to keep you informed and efficient. We're glad to hear that you have not encountered any issues with Talkdesk. Thank you for sharing your positive experience! ### 27. Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Samkele N. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** I like that it allows me to review all my previous calls and I like that it allows me to easily access any agents call. I also like how user friendly it is. **What do you dislike about Talkdesk?** I dislike how long it takes to open up if I have restarted my pc. **What problems is Talkdesk solving and how is that benefiting you?** It easily summarises conversations. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're happy to hear that it's helping you review previous calls and summarize conversations. We understand your frustration with the slow startup time and will work on addressing this issue. ### 28. Good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Talkdesk?** Its very customizable, it has tons of widgets you can use for real time analysis and monitoring, as well as it gives many reports options for different metrics, which can be very personalised. **What do you dislike about Talkdesk?** the live reporting option can be a bit slow at times, in a sense that it's being updated with a delay. what i dislike at this point is that the software does not give the user the option to manually request a call from the queue **What problems is Talkdesk solving and how is that benefiting you?** Very easy to use and user friendly, great to track the numbers of calls and monitor agents as well **Official Response from Cate Vanasse:** > We're glad to hear that you find our analysis and reporting useful for your everyday needs. We apologize for any inconvenience you've experienced with the reporting speed and are continuously working to improve the user experience. Thank you for your feedback! ### 29. The app is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Lungiswa S. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** convenient to use, taking calls, listening to recorded call, and viewing quality evaluations. **What do you dislike about Talkdesk?** Pop up evaluation may sometimes lead to distruction **What problems is Talkdesk solving and how is that benefiting you?** It provides quality evaluations so that I can evaluate my work progress, fix errors, and make it easy to answer calls to interact with successfully with sellers. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and convenient for taking calls and evaluating your work progress. We appreciate your feedback about the pop-up evaluation and will take it into consideration for future improvements. ### 30. Talk desk is a good tool for my work flow and runs well. It may take time to load at times. **Rating:** 5.0/5.0 stars **Reviewed by:** Sphokazi S. | Data capture, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** It's the convieniance and easy navigation **What do you dislike about Talkdesk?** It can be slow to load at times and so I end up being late to clock in **What problems is Talkdesk solving and how is that benefiting you?** It solves management overload since I'm able to track my own adherance and time keeping which limits constant need to enquire with relevant parties about my time management **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're delighted to hear that you find it convenient and easy to navigate. We understand that occasional loading delays can be frustrating, especially when it affects your clock-in time. We're continuously working to improve performance and ensure a seamless experience for our users. If you encounter any further issues, please reach out to our support team so we can assist you promptly. We appreciate your feedback and are glad to hear that Talkdesk is helping you manage your adherence and timekeeping effectively. Thank you for choosing Talkdesk to support your workflow! ### 31. My Thoughts on Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis B. | Department Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** The people. definitely the people. Randy and David are great. And Will is a real "get it done" person that I feel confident will make our continuing partnership thrive. **What do you dislike about Talkdesk?** The only downside is from our end. We aren't utilizing everything we are paying for, but we are working on changing that. **What problems is Talkdesk solving and how is that benefiting you?** Especially in the realm of workforce management, Talkdesk has been a tremendous help. It has provided us with a real stable VoIP solution. And when things go accidentally wrong, tech support really steps up to solve the issue quickly. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you have had a positive experience with our team members, Randy, David, and Will—and we will be sure to let them know. We appreciate your feedback and are glad to hear that our workforce management and VoIP solutions have been beneficial for your business. ### 32. Simplicity with a touch. **Rating:** 4.5/5.0 stars **Reviewed by:** Andile M. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** The way the system is so innovatively designed simplifies daily usage. **What do you dislike about Talkdesk?** None that I can think of at the moment that has a bad impact on me. **What problems is Talkdesk solving and how is that benefiting you?** The quality assurance aspect is simplified as we can access calls and evaluations much quicker than the historical methods which have like a 48 hour delay. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk innovatively designed and easy to use. Thank you for sharing your positive experience! ### 33. very easy to use and clear communication **Rating:** 5.0/5.0 stars **Reviewed by:** Olona M. | documents specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** im able to view my QA scores to know where to improve on my next call to keep the good scores comming in **What do you dislike about Talkdesk?** sometimes it freeze and makes it difficult to work....SOMETIMES **What problems is Talkdesk solving and how is that benefiting you?** The audio quality-now all my calls are clear which also helps QA team to score me accordingly **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps you improve your QA scores. We understand that occasional freezing can be frustrating, and we're continuously working to improve our platform's performance. ### 34. Talkdesk Experience = Very good overall **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | Learning Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Talkdesk?** I like how easy it is for me and my peers to use it, also I like all the tools it has, this is because our company is very customer-focused and Talkdesk helps us a lot with these tasks. **What do you dislike about Talkdesk?** I would appreciate it if at the moment a call is coming through you could see more information as well as if the call history was more accessible and in one place only. **What problems is Talkdesk solving and how is that benefiting you?** It is very easy to read, intuitive overall and has many tools we use as the compmany. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it provides helpful tools for your customer-focused company. At Talkdesk we say, customers who love their customers chose Talkdesk. ### 35. Talkdesk - an Ultimate Telephony Software **Rating:** 5.0/5.0 stars **Reviewed by:** Mhatet B. | Technology Services Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Talkdesk?** Easier to use, ease of navigation and no downtime. **What do you dislike about Talkdesk?** I have nothing to dislike about. It is working as designed. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is our telephony system. We use Talkdesk to receive incoming calls and chats from our customers. Talkdesk is our main tool to be able to communicate with our customer and assist them in resolving their technology issues. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're glad to hear that it's meeting your needs and helping you effectively communicate with your customers. ### 36. My experience has been nothing short of amazing, no complaints at all. **Rating:** 5.0/5.0 stars **Reviewed by:** Hlengiwe M. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** It is very reliable. There are rarely any system issues where the app might be down. **What do you dislike about Talkdesk?** It does not notify you when you are accidentally logged out or kicked out the system, due to a network issue for example. **What problems is Talkdesk solving and how is that benefiting you?** It does not have any latency and call quality is crisp and clear. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that you find our system reliable. We understand your concern about not being notified when accidentally logged out and will work to address this issue. ### 37. Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Sisanda M. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** I like how user friendly it is. I also like how it allows me to easily locate old calls and how it allows me to pause and play at any time/. **What do you dislike about Talkdesk?** I dislike how slow it is when you restart it. **What problems is Talkdesk solving and how is that benefiting you?** It pharases my conversations at all times. **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk is meeting your needs by transcribing your conversations. We'll take note of your feedback regarding the slow restart and strive to enhance your overall experience. ### 38. It's very efficient and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Nomusa N. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** I'm able to review my QA evaluations whilst on calls and I can choose next status activity whilst on a call. **What do you dislike about Talkdesk?** Sometimes when there's a system issue I cannot change the status. **What problems is Talkdesk solving and how is that benefiting you?** I'm able to adhere to time management as it's something very important in our line of work. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk efficient and easy to use, and that it helps you with time management in your line of work. ### 39. Easy to access and very helpful especially within our organisation. **Rating:** 5.0/5.0 stars **Reviewed by:** Zusipe N. | Document support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** Easy to make and take calls with great quality and good network. **What do you dislike about Talkdesk?** it sometimes does not want to disposition after call which makes it hard to locate activity done by an agent before you if not notes left. **What problems is Talkdesk solving and how is that benefiting you?** Easy to make calls and view my quality score using talkdesk. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been easy to access and has provided great call quality and network reliability for your organization. We understand the frustration with the call disposition issue and will work to improve this functionality. It's great to hear that Talkdesk has helped you in making calls and monitoring your quality score. ### 40. talk desk it helps to improve interactions with their users through access to call center. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** talk desk is most helpful when talking to the seller and is also easy to use since every status is straightforward when auxin **What do you dislike about Talkdesk?** I dislike that at times it loses connection and is unable to hear the seller or you can hear them but when giving a response they are unable to hear you on the other side **What problems is Talkdesk solving and how is that benefiting you?** talk desk solves problems by providing contact solutions, it helps the company to improve interactions with the users. By offering a better experience, personalized interaction and improving customers experiences **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk helpful and easy to use for interacting with sellers. We apologize for any inconvenience caused by connection issues, and we are continuously working to improve our service reliability. ### 41. Talkdesk makes our life easier as agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Londiwe M. | Sales Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Talkdesk?** The fact that it gives us access to aux our current status we don't have to request from anyone. **What do you dislike about Talkdesk?** When there is an internet issue the Talkdesk takes us to missed rejected without the call ringing which affects SLA. **What problems is Talkdesk solving and how is that benefiting you?** It makes things easier in our lives at the workplace because the you can be able to aux to the current status as an agent and the TL be able to change the status for you maybe if you exceeding admin they can change you to available. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk is making your life easier as an agent by providing easy access to your current status. We understand the frustration with internet issues affecting call routing and we're continuously working to improve our system reliability. ### 42. Talkdesk Is a Helpful Application When Aiding Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Talkdesk?** The thing I like the best about talkdesk is the New Copilot Feature. This is super helpful if you did not hear the customer or what to look back at your notes. **What do you dislike about Talkdesk?** What I dilike about talkdesk, is the cache issues that can cause issues with our dispositions or our Mics. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk provides us a helpful phone application to speak to our team members and to our customers. **Official Response from Aunalisa Arellano:** > We are thrilled to hear that you are finding value out of Talkdesk Copilot! We have noted your feedback on cache issues. We're continuously working to improve Talkdesk and will ensure this information is passed to the appropriate team. Our goal is to provide a seamless experience for all users. ### 43. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Zusiphe M. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** It is fast, efficient, effortless and you have access to listen to your calls **What do you dislike about Talkdesk?** Sometimes it does not allow you take calls immediately and sometimes the system drops calls **What problems is Talkdesk solving and how is that benefiting you?** It helps with answering calls faster and that is benefiting me by being more productive **Official Response from Aunalisa Arellano:** > We appreciate your feedback on the ease of navigation and call monitoring features of Talkdesk. We apologize for the inconvenience caused by the intermittent issues with taking calls and dropped calls. Our team is committed to resolving these issues to enhance the overall user experience. ### 44. Talkdesk review **Rating:** 4.5/5.0 stars **Reviewed by:** Cebolethu M. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** Having a system that allows for the ease of use when taking calls **What do you dislike about Talkdesk?** It takes to long to respond to calls and can drop calls sometimes **What problems is Talkdesk solving and how is that benefiting you?** Taking calls and allow for the ease of capturing data and ease of use while on calls **Official Response from Aunalisa Arellano:** > We appreciate your feedback on the benefits of using Talkdesk for capturing data and ease of use during calls. We are committed to continuously enhancing our platform to better serve your needs. ### 45. Voicemails **Rating:** 5.0/5.0 stars **Reviewed by:** Silungile M. | Customer Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Talkdesk?** It allows you to send an automatic voicemail rather than having to record all the time. **What do you dislike about Talkdesk?** Can stuck and requires you to restart in between your job. **What problems is Talkdesk solving and how is that benefiting you?** Allows us to be able to transfer calls to different departments which makes our job easier. **Official Response from Aunalisa Arellano:** > We appreciate your positive feedback about the automatic voicemail feature. We understand the frustration of experiencing technical issues, and we apologize for any inconvenience. Our team is dedicated to continuously improving our platform's performance to provide a reliable and efficient solution for our users. ### 46. Ease of Integration, Ease of Use, user friendly, easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Samkelisiwe R. | Senior associate operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Talkdesk?** Talkdesk is a very efficient tool for calls, pops up each time you get a call. Easy to understand and good for call center beginers. **What do you dislike about Talkdesk?** It sometimes takes too long to load, freezes interminnetely **What problems is Talkdesk solving and how is that benefiting you?** Solves all the interminnetly freeze up **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk efficient and easy to understand for call center beginners. We apologize for any inconvenience caused by the loading and freezing issues. Our team is constantly working to improve the performance of our platform to provide a better user experience. ### 47. Review of Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Talkdesk?** There is not a ton of confusing controls, and the simplicity of the tool allows for a quick start. The support pages are complete, easily navigated and the most comprehensive I've had the pleasure of utilizing. **What do you dislike about Talkdesk?** Very little, only some challenges occurred when trying to mix reports **What problems is Talkdesk solving and how is that benefiting you?** Excellent insights into the call routing that is easy to follow, the clear insights into the call data show routing and what options customers are choosing before getting to the agent. ### 48. My best Talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Zamazulu M. | Call Centre Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** I can view my Quality Score, Monthly stats and Calls for the day. **What do you dislike about Talkdesk?** System Issues(technical issues), the after call is too short **What problems is Talkdesk solving and how is that benefiting you?** It's helps companies automate customer interactions to improve their customer experience while it's minimize the operational burden. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk. We understand the importance of a seamless after-call process and will take your feedback into consideration for future improvements. We appreciate your support. ### 49. Would recommend, Great product and team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Talkdesk?** The Talkdesk team have a great collaboration and are always available to help us where and when needed, including discussons on future improvements and efficiencies. The talkdesk portal online is very easy to use, its easy to create customised dashboards with widgets and to be able to track your stats, calls and create reports. **What do you dislike about Talkdesk?** I am looking forward to seeing more future features which will help us to improve our service. **What problems is Talkdesk solving and how is that benefiting you?** They are able to help us with complicated IVR flows and making this journey for customers easier. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you've had a great experience with our team and product! We're constantly working on new features to improve our service, and we appreciate your feedback on future improvements. ### 50. Number of Features, Ease of Use, user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mthokozisi M. | Sales associate assistant, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Talkdesk?** It ease to use, everything is detailed and ease to nevigate **What do you dislike about Talkdesk?** It sometimes has network issue and takes time open **What problems is Talkdesk solving and how is that benefiting you?** It's helps in making sure that it easier to log in less network issue and fast connection with the sellers **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and detailed. We understand that network issues can be frustrating, and we're continuously working to improve our platform's performance. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?filters%5Bnps_score%5D%5B%5D=5&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A46%3A14+-0500&secure%5Bsession_id%5D=94148c5b-0318-4ef7-86b6-bf0c4f0551b1&secure%5Btoken%5D=b5abd84f7be3b2fab893fb84a1f0f31b38b0f4f179e2bb88f335ab09992316c6&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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[Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)