--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talkdesk is a complete VOiP solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Cole S. | V.P. Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Talkdesk?** After using TalkDesk for two years, I've never missed a work-related phone call again. With this simplified system, you can quickly forward call to your cell phone or another portable device. The best part is the call quality. Plivo provides the finest voice quality on a VOIP call, and I know TalkDesk routes calls using Plivo call endpoints because I've used it before. TalkDesk should be seriously considered by any company looking for a dependable VOIP calling solution. **What do you dislike about Talkdesk?** Simply put, there are none. There are no significant obstacles to overcome, and the interface is simple. The reporting features, like any other product, could use some fine-tuning. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk performs excellently in terms of its offered functions. Its integration with Salesforce automatically logs events and is user-friendly, but the Zendesk extension could improve the agent onboarding process and event logging. ### 2. Best Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Shrinath B. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Talkdesk?** 1- Easy to use 2- User friendly 3- Easy to pull data 4- One place solution for outbound and inbound calls 5- Number assignment is good 6 - User creation is hassle-free **What do you dislike about Talkdesk?** There is no such major disadvantage. The only issue is the server takes time to load. Other than this I do not see any disadvantage. **What problems is Talkdesk solving and how is that benefiting you?** 1 - One place solution for outbound and inbound calls 2 - The application and Website are both very user friendly 3 - The voicemail feature is fantastic as it creates a high possibility of connecting with the customer. 4- Fetching reports is straightforward. We can export live calling data like inbound and outbound calls, missed calls, total call time, etc. ### 3. A helping hand for any support team **Rating:** 4.5/5.0 stars **Reviewed by:** Mike C. | CFO, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Talkdesk?** I most appreciate Talkdesk's Caller ID, call history (which logs both incoming and outgoing calls), call length (which may be used to establish an average handling time), and online user count (and status). The ability to assess the current level of service and alter the schedule accordingly is fantastic. Furthermore, I like that I can examine caller IDs for incoming calls. **What do you dislike about Talkdesk?** I dislike that you are automatically signed in as soon as you launch Talkdesk. If a call is queued, it will be routed to you, regardless of whether you are prepared for it or simply reviewing your team's availability settings. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the problem of being able to seamlessly receive and make calls, as well as logging and linking those calls to Salesforce for audit purposes. This benefits you by saving enormous time typically spent on manual call recording processes. ### 4. Excellent Software for Bussiness **Rating:** 5.0/5.0 stars **Reviewed by:** Shehzin D. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Talkdesk?** Talkdesk app is very useful for calling the customers. One of the good option is that Talkdesk is available to be used on the phone and connectivity with the Talkdesk server is awesome as we receive the call within seconds once the call request is raised. **What do you dislike about Talkdesk?** I have not come across anything that can be disliked about this Software. It should have that re-dial option so that we can re-dial instead of typing the number all again. **What problems is Talkdesk solving and how is that benefiting you?** It helps me connect with people all over the world, it is safe as we have the call recording to share if required, and no personal number gets shared with the caller. ### 5. Future call centers will employ talkdesks **Rating:** 4.5/5.0 stars **Reviewed by:** Nate L. | Event Manager Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Talkdesk?** The best thing about Talkdesk is seeing the big picture regarding reporting. We have accurate call volume data for all lines, which helps us determine who on the team is occupied and who could benefit from additional assistance. The recordings are also beneficial because we can identify when a customer isn't providing us with the whole story or is unclear, so we can then clarify the situation. Hence, there is a common understanding moving forward. **What do you dislike about Talkdesk?** I wouldn't say I like the reporting section of Talkdesk. It is difficult to understand and use, with steep learning curves and odd restrictions (such as the inability to filter real-time information on dashboards and the limitation of edit mode filters to ring groups rather than individual agents). I think Talkdesk would be an ideal telephone service if these problems could be resolved or improved. **What problems is Talkdesk solving and how is that benefiting you?** The problem is that Talkdesk has proven to be highly beneficial regarding the number of calls and the flow of calls. As a result, we can modify agent schedules rapidly in response to changing business requirements. ### 6. Very smooth implementation and transition **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavin G. | Project Manager - CRM/ERP, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Talkdesk?** Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX) **What do you dislike about Talkdesk?** The only thing that we didn't like was not having any flexibility in changing our billing cycle after the terms and conditions were initially approved. So, we would like Talkdesk to give customers a bit of flexibility in changing their billing cycles when really needed. **What problems is Talkdesk solving and how is that benefiting you?** With Talkdesk we freed up a whole body in our organization to use their time for more productive duties. Through no code Talkdesk Studio, we are able to make changes to IVR and menu options very easily and quickly by ourselves, which is excellent!!! ### 7. Great and simple **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Talkdesk?** There are many things I like, but still much to work out functionally for the app **What do you dislike about Talkdesk?** The app has a lot of problems of connectivity **What problems is Talkdesk solving and how is that benefiting you?** Its a very simple tool that helps me to keep aware for costumer communication ### 8. Best tool ever for calling **Rating:** 5.0/5.0 stars **Reviewed by:** Harshad T. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Talkdesk?** Seamless connectivity helps to record the calls. Connects the call without any interruption. The software is very easy to use and user-friendly. I would definitely recommend it to my friends and colleagues. **What do you dislike about Talkdesk?** Would appreciate it if it give an opinion of dark mode. Rest every us is perfect for me. Keep it up. Thank you. **What problems is Talkdesk solving and how is that benefiting you?** It helps me to keep track of my call recordings. It also helps to backtrack my call history and call reports as well. I wish I had this software earlier with me. ### 9. This app is phenomenal! **Rating:** 4.5/5.0 stars **Reviewed by:** Covana S. | Manager, Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Talkdesk?** Talkdesk's Studio is my favorite feature because it allows me to create sophisticated automated phone flows without knowing how to code. I love taking information from incoming calls and converting it into variables that can be used in automatic Salesforce features. This makes it easy for me to track call data and use it to improve my sales process. **What do you dislike about Talkdesk?** What I dislike about Talkdesk is that occasionally it loses its connection with Salesforce, resulting in inaccurate call and message logs. Despite how infrequently this error occurs, it has happened sometimes, and each occurrence has been highly frustrating. **What problems is Talkdesk solving and how is that benefiting you?** The Talkdesk voicemail system is user-friendly, with a straightforward structure and simple call reception. The user-friendly interface has facilitated quicker communication with our customers. Thanks to Talkdesk, my team and I can accomplish more in less time which helps resolve the problem. ### 10. Ease interface, straightforward **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Talkdesk?** The interface is pretty simple no big science behind a phone call , once you get the basic, speed dialing is the ease thing to do from there , I like having the visual of whats happing in the call , time , rec , what default line , etc **What do you dislike about Talkdesk?** I don'tike the bug where as im dialing if a call comes in that second , it might even just show the default interface or a dialing number screen with no timer no buttons no nothing , and the ringging sound in both cases , dont kjnow if im wating on an incoming call , dialing a number , or just whatever , but i have to hard restart talk desk to get back on track **Recommendations to others considering Talkdesk:** I don't have much experience with dialers , but talk desk is very understandable hands on , a couple of calls and everything will fall in place **What problems is Talkdesk solving and how is that benefiting you?** the ease to speed dial and know from where I'm dialing the DEFAULT number, I use it with the sales force and use the transfer option to get my customers where they need to , its relly helping me complete my call volume and to get the info right where it need to with the quick notes ### 11. User friendly and nice design and always improving **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos C. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Talkdesk?** Organized and user-friendly. Easy access to recordings so when it is your turn to evaluate calls you will be able to find them with no problem. One thing I do like is the design, the colors and the organization. Whenever I started working with the platform and was receiving training about it, it was really easy for me to be able to understand exactly how to work it. I also like a lot the fact that it allows us as quality assurance to have easy access to previous reports and calls, so when we have calibrations and meetings we can just go back, access and play the calls. **What do you dislike about Talkdesk?** After some minutes of no use, you have to reload the page to be able to access calls again. The first time this happens is a bit confusing but once you remember you will know you just have to open the link again. It would honestly be better if this did not happen since it kind of puts a little rock on the way whenever you come back from a break or a meeting and you have not been using it. It is no big deal since you just have to open the link again and it will work perfectly it just takes seconds to do it but I would appreciate not having to do it. **Recommendations to others considering Talkdesk:** for quality, I would keep a record of agents you have already looked up to avoid evaluating twice. **What problems is Talkdesk solving and how is that benefiting you?** It allows me to be more efficient in my job and to be able to have easy access to previous recordings for calibrations and feedback. Also, when it comes to up training and learning new features it is really easy to do. I also appreciate how fast they are to respond to questions we may have about the platform and give really clear answers about any issues we may encounter. I don't think there is so much to solve since it is a pretty well-built website and it has all the tools we need to be able to accomplish all of our activities. ### 12. One of the best app ever **Rating:** 4.5/5.0 stars **Reviewed by:** Shanil S. | Concierge executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2022 **What do you like best about Talkdesk?** I have been using Talkdesk for international calls and found no bugs. I am delighted with the services provided by Talkdesk. I will recommend the services to Friend or colleague. **What do you dislike about Talkdesk?** I did not find any bugs so there is no such thing which I dislike about Talkdesk. However, one thing if we can change is evolve as per the updates that are being received in the market for the products and services. **What problems is Talkdesk solving and how is that benefiting you?** At certain times, there are issues with login may due to forget password or details mismatch. After raising ticket to talkdesk team, the problem was solved within timelines. ### 13. The perfect tool for your support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Atul S. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Talkdesk?** Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses **What do you dislike about Talkdesk?** When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating **What problems is Talkdesk solving and how is that benefiting you?** From user perspective, it's simple yet effective tool. Quality is great and all the calls are stored. Recording's never have any issues and the call quality is pretty good. From an administrator perspective, creating dashboards is a great feature to get an overall view. Coaching is also an amazing tool, allowing you to guide the agent through difficult cases. ### 14. A beautifully designed tool and software **Rating:** 5.0/5.0 stars **Reviewed by:** Rushabh D. | Sr Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Talkdesk?** Talkdesk is very user-friendly and has a beautiful interface, and it is effortless to connect with prospects. All calls get connected in one go, and you get connections very quickly **What do you dislike about Talkdesk?** Calls automatically gets disconnected sometimes, and they may need to fix that bug. Team should provide more frequent updates so that we don't face much issues. **What problems is Talkdesk solving and how is that benefiting you?** You can connect to any prospect based out in any country very quickly, and it's a very smooth process. There is no need for Dialer software or VOIP software's any more. ### 15. The best phone app ive used so far **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge T. | Visibility Tools Senior Team Lead, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Talkdesk?** Its a great tool to make and receive calls, very reliable,it always runs the way it should, all the updates are smoothly done, have never had an issue with this app **What do you dislike about Talkdesk?** Sometimes when you bring a number from chome to call, using the callbar extention, it adds numbers that are not included on the phone number, like a number 20 in the middle of the phone number **What problems is Talkdesk solving and how is that benefiting you?** it allows us to stay connected with our customers and all users of our services, with consistent, efficient, and clear communication our company is able to grow a lot ### 16. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Anasthasia chelsia Q. | Excutive, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Talkdesk?** I use the Talkdesk app for calling our customers. I have never experienced any error or fault in application while connecting with our customers. so very satisfied with the services. **What do you dislike about Talkdesk?** There is nothing there is to dislike Talkdesk application. I am pretty much satisfied with all the services that I am using so no complaints or dislikes with this application. **What problems is Talkdesk solving and how is that benefiting you?** It's solving problem to connect overseas with good quality call. the sound quality and services are perfect so I appreciate the services that this application is providing. ### 17. Best for call centers **Rating:** 4.5/5.0 stars **Reviewed by:** Mariam K. | Partner vertical supervisor GE&AM at live operations (Support), Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Talkdesk?** Most helpful is that you receive calls in time and as a team leader you can monitor them live. One of the best thing is that it has extension in chrome and you can make outbound calls with just one click. **What do you dislike about Talkdesk?** This platform is good. There is some bugs, which almost every platform has but they are working to make it better, so I think you should proceed to report a problem and wait a bit. **Recommendations to others considering Talkdesk:** I recommend reporting every single issue you may face their support team can help you in almost every case. Just for you to know this platform does not provide automated outbound calls for the partners that called. E.G. if a partner called you and it needs to be evaluated they can callback every single of them but if you want to call back to partners for every 5th call (Not everyone to bother them) you could not do that here. Besides this, everything is working quite well! **What problems is Talkdesk solving and how is that benefiting you?** By use of this platform you can solve problems easily via calls or receive partner calls. Agents are more productive as they can make a call with just one click. ### 18. very nice tool that help business to grow **Rating:** 4.5/5.0 stars **Reviewed by:** Iulian B. | Credit & Collection Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Talkdesk?** I like that is easy to use, and easy to log in and check your daily activity. it has an easy interface. you can check the numbers of outbound/ inbound calls in a specific period and you can also listen to them. **What do you dislike about Talkdesk?** I think it has a bug because sometimes when you change your status from the window app (small window from the picture attached) it does not update the status in the application itself ( the one in the web browser) and you need to double-check the status, especially when you log in **What problems is Talkdesk solving and how is that benefiting you?** - the app is created for communication which is essential in the business I activate even if it is with clients or with colleagues. definitely using the app the performance of the business was increased. from my point of view is one of the key tools in the company. ### 19. Very helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Talkdesk?** I really like that you listen to all your past calls, you can easily sort through your past calls, and organize your voicemails effectively. I love the email notifications we get when we receive a voicemail, which is helpful when you're away from your desk. **What do you dislike about Talkdesk?** I dislike how you're unable to see your missed calls easily, and you can't see when you have a call coming in on your other line, when you're already on the phone. **Recommendations to others considering Talkdesk:** Know that it will take everyone awhile to understand how to use it, but once they do it's very beneficial. There is a learning curve. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk solves the problem of having teammates all over the world, and not having to memorize phone number! Benefits include the ability transfer calls to other individuals or ring groups easily, listening to your calls, and assigning voicemails to others. ### 20. Talkdesk is state of the Art **Rating:** 5.0/5.0 stars **Reviewed by:** Ivaney S. | Call Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Talkdesk?** For the virtual environment, The enhancements have been a game changer. Having the ability to work in the virtual environment has been very helpful. **What do you dislike about Talkdesk?** The minor outages during business hours or the only downfalls, or if we need help after hours. There should be some support after hours to help those that use the platform after hours. **What problems is Talkdesk solving and how is that benefiting you?** We are not currently not experiencing any issues at the moment. ### 21. A client communication platform powered by Talkdesk. **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth P. | Senior Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2022 **What do you like best about Talkdesk?** What I like best about Talkdesk is the innovative technology. Taldesk software becomes cloud-based, allowing account verification codes to be separated, managing encrypted messages, establishing strategies to achieve results, creating excellent impression management tools, and promoting communication work. This makes it a great tool for managing communications and achieving results. **What do you dislike about Talkdesk?** The calls are not always consistently routed to available agents. Even if another agent has been active and available for a considerable time, incoming calls are routed to my queue because I just joined the queue. **What problems is Talkdesk solving and how is that benefiting you?** The problem of restricted business hours has been remedied through voicemail. With the change to a more distant work structure, Talkdesk's monitoring capabilities have been beneficial in assuring agent accountability. ### 22. Amazing calling platform **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek B. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Talkdesk?** It connected to all the cotries and numbers imidietly and very promptly. s that was an outstanding feature, and the external phone trnsfer featere was unique loved that feature. **What do you dislike about Talkdesk?** The nunbers used to get spamed and hen the connectivity had become low after the customers started to register it under the spam list, soo that is the only thing I did not like **What problems is Talkdesk solving and how is that benefiting you?** They changed my nunber very quickly to help m wth this issue of getting spammed and getting less connicitivy, and they changed the number as soon as they received the request ### 23. Fantastic product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Talkdesk?** Ease of use and administration. The service is quick and provides a ton of offerings. One of the best things about TalkDesk is its ease of Studio Flow creation. This service lets us tailor our solution to our exact needs. **What do you dislike about Talkdesk?** Slow to include new features. Several rudimentary features are missing from their reporting system. Their dashboards and reporting have been improved recently but are still very lackluster. **What problems is Talkdesk solving and how is that benefiting you?** We have a ton of clients and Talkdesk allows us to streamline our customer service experience in ways that previously were thought to be to daunting. Talkdesk's reporting feature also allows us to get fairly quick updates in terms of team workloads. ### 24. Easy way to Dial International **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka N. | ORM Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2022 **What do you like best about Talkdesk?** The easy-calling feature and the user-friendly UI. The call id easily gets linked to our zendesk ticket. **What do you dislike about Talkdesk?** Multiple logins. Rest everything is fine. **What problems is Talkdesk solving and how is that benefiting you?** Our business needs to connect with customers across the globe. Talkdesk has helped us to overcome this need of our business. ### 25. Great Scalable Tool at an Affordable Price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Talkdesk?** We have the Elevate license package with custom reporting added on and get so many features for much lower than our previous provider. We get tools to improve performance, monitor call volume live, provide an easy knowledge base to our team, and have full control over altering our system at any time without engaging support. **What do you dislike about Talkdesk?** The chat and email flows are definitely newer features for TalkDesk and are evolving. They're a little clunky at times and not as customizable as we would like, but perfectly functional and easy to use. They've also added several features as requests to their development list since implementation. **What problems is Talkdesk solving and how is that benefiting you?** Our previous provider charged us every time we needed to set up new phone numbers and chats. They also custom scripted everything on the back end so we had no control to make changes on the fly without incurring additional charges (at $75 per 15 minutes of work). With TalkDesk, we have full access to all the tools and can change or add phone numbers, chat touchpoints, emails, and more at anytime. We can customize or change our IVR menus or recordings ourselves. ### 26. Good Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Omkar P. | customer experience manager, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Talkdesk?** I like Talkdesk because the connection is secure and fast. The quality of the call is excellent and with minimum call drop. Continue to give the best and all the best for the future. **What do you dislike about Talkdesk?** No dislikes from my side. Keep up the great work **What problems is Talkdesk solving and how is that benefiting you?** The call bar is available on the same page and there is no need to switch between the Tabs for calling. Also, the best part is that we have the support of the TD mobile app with which we are able to call the customers without any hassle. ### 27. Reliable, no outages, good quality WW service network platform **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Snr Manager Nimble storage support EMEA & APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Talkdesk?** TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :) **What do you dislike about Talkdesk?** Zoom integration or having a native remote tool/session function that seamlessly integrates with the CX App agent status **Recommendations to others considering Talkdesk:** If looking for a reliable, good quality Voice service with redundancy and reliable/helpful support - I would recommend TalkDesk **What problems is Talkdesk solving and how is that benefiting you?** Platform resiliency and robustness. Good call quality and very low latency. Platform redundancy meaning no outages. Compared to previous vendors used (Mitel and ShoreTel) MoS score and voice quality are far better. I do not think we have seen an outage that was TDs fault. No complaints from agents internally or customers externally ### 28. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jabed K. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Talkdesk?** I liked the calling features and it is very easy to use. The same has been experienced by my co-like and they also love it too. The call and sound quality are excellent. Call recording makes the software to the next level. **What do you dislike about Talkdesk?** Nothing as such as of now, I liked all the fatures. **What problems is Talkdesk solving and how is that benefiting you?** I feel that the calling/dialling feature is amazing in talkdesk. It is very easy to use and user friendly. The call and the audio recordings are pretty clear which helps us to improve the quality of the business. ### 29. Great app with excellent connectivity to call international customers with zero hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Aashish V. | Customer Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Talkdesk?** Hassle free connectivity and the number of timezones available to connect with the customer. Also whenever there is some issue with talk desk, the tech team is quick to resolve it and make sure that it does not happen again **What do you dislike about Talkdesk?** The website where we need to listen to the calls. It is not that organised and is very difficult to find call recordings of the earlier calls made. So this is one thing which needs to worked upon **What problems is Talkdesk solving and how is that benefiting you?** earlier talk desk would crash frequently or the calls won't go through but now it is updated and there are no such issues which makes it easier to talk and to resolve queries in a more bet ### 30. useful tool for business where communication is needed **Rating:** 4.5/5.0 stars **Reviewed by:** Daniela Alina D. | Collection analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about Talkdesk?** - I like the fact the app is user friendly - I like the app has a web interface and also a xxxxx - I like the options of having multiple statues that are marked with distinctive colors - I like the fact that it has the option to save contacts , numbers, names. **What do you dislike about Talkdesk?** - I would like to have the option of adding contacts more detalied as email address, locations , client referance - **What problems is Talkdesk solving and how is that benefiting you?** - The application it's useful for communication with our client which this a must-have in my role in the company - The application it's useful for correct time management as per statutes we can use in different need situations, you can see a daily, weekly, monthly report with the period spent in a specific status. ### 31. Great app & connectivity **Rating:** 4.5/5.0 stars **Reviewed by:** Binkita N. | Team lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Talkdesk?** I like the design of the app & also the ring tone. **What do you dislike about Talkdesk?** Design of the app & the ringing tone. Connectivity. **What problems is Talkdesk solving and how is that benefiting you?** It helps to connect & stay in touch with our friends & family across the world. Also the quality is very good. ### 32. Talkdesk is fast,and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Lory L. | sales development representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Talkdesk?** I like that I can change my number, helps that way customers don't think it's a scammer call. The trust of my customers, well with a different tool you cant change your number. **What do you dislike about Talkdesk?** Well, it rarely has issues, when there are issues it just wouldn't let me do a call, all it takes is to wait for a couple of minutes for the system to recover and can continue working with no problem. **What problems is Talkdesk solving and how is that benefiting you?** With Talkdesk is Easy to go and check if I have any voicemails from my customers, I just go to my profile lets me know how long ago was it, and lets me listen to it without having to download it, this is easier for me to get in touch with my customers. ### 33. The best app to connect overseas **Rating:** 5.0/5.0 stars **Reviewed by:** Boishaki D. | Relationship Manager- Welcome Team, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about Talkdesk?** It's user-friendly. Easy to use. Tag calls as per status. Stable internet connection, and the call goes very smoothly. You can even check the details of the rings and listen to the recordings **What do you dislike about Talkdesk?** Filtering the calls is difficult. Without WiFi, the rings are challenging to make using a hotspot. Calendar options are not available to filter the calls per day. Lag in the calls somedays. **What problems is Talkdesk solving and how is that benefiting you?** Making calls overseas hassle-free. Tagging breaks, login, logout, available, offline tags. Frequent updates. The quality of calls gets updated frequently. There is an option to rate the call quality, which is excellent. ### 34. Talkdesk is quite good. The call quality is amzing and quite clear and very good support as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Clive C. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Talkdesk?** It connects us to the world and enhances the customer service. The software is quite easy to use and at times I confirm the country code using the Software. **What do you dislike about Talkdesk?** The mobile application earlier was quite good and user friendly. **What problems is Talkdesk solving and how is that benefiting you?** The best thing is that International calling is so easy. The benefits are that it helps us to provide good customer service to our customers. ### 35. Excellent Connectivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Andon R. | Executive - Level 2 Concierge, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Talkdesk?** It is very easy to connect, and the UI is simple to use. The number keypad and the settings in the call bar are the added feature to simplify its use. The sound quality is excellent and the recorded playback is very clear and audible on both ends, which enhances the user experience. **What do you dislike about Talkdesk?** I feel there is nothing I dislike about the product. The call bar is simplified and connects quickly. **What problems is Talkdesk solving and how is that benefiting you?** Faster connectivity, and simplified UI which removes the hassle of a manual. ### 36. Review for Talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** M A. | Senior Manager-Revenue P&L, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Talkdesk?** Ease of Operation, the UX/UI, Reports, Dump Download Option, Mapping of the Dump, Different Filters to check the Recordings TLwise, SMwise, etc. speech tagging, words tagging. The overall UI/UX is quite a user friendly, let's say you want to check a specific SM, one can go into the reports, set the dates, & search the name in the search box, you quickly get the data, & further, we can have our Audits started for the same SM, similar to TL as well. one can listen to calls fill the Audit Dashboard & check the speech analytics realtime & come to a conclusion, so basically speech analytics works as a Validation for the complete Audit Process. For Example, there is a very thin line in between any parameter was followed over the call effectively or non effectively & there are several riders to come at it, however with the help of Speech Analytics & Cal Stage & Lead Stage it becomes very easy **What do you dislike about Talkdesk?** Nothing, however, team mapping option can be improved, at times it becomes very difficult to remap the SM's, also if more attributes can be added, like SF, Call Stage, and Lead Stage, which will make more sense with Speech & Words Tagging or analysis. So for example, let's say I have to pull up a Team's Call Records & perform Audits on the data, now everything is available except Call Stage & Lead Stage, for which I have to fetch the data separately from SF, with the same criteria, then do the mapping & then perform the Audits, because sometimes it is very imperative for us to arrive at what data are we auditing, how much amount, etc., so in short if we have this in place less data to handle, sheets wont hang etc. **What problems is Talkdesk solving and how is that benefiting you?** Call Recordings & Tagging of power words based on which AI tells whether how the probing or rapport building was done, or Objection Handling for that matter. So daily, it helps you well to listen to the calls, & come to a judgement as to what happened over the calls not only from the perspective that certain statements were used verbit, or not but also the tonality that was used while saying that, also was that required on that very call or no, many things, I mean I must have used features like, some random SM name & comes to me & asked to pull the call records, opportunity wise date wise, etc. & everything is available there, Call Duration is real-time, unlike SF. ### 37. Highly recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Josh S. | Inbound Sales Devolpemnt Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Talkdesk?** Useful to for my workspace allows me to communicate properly and gives me area codes options to call from that way I can call from a local number to a customer without them feeling doubt that someone from another city or state is calling **What do you dislike about Talkdesk?** For the time I have been working with Talkdesk only dislike would is the fact if I get an incoming call while I try an Outbound call it glitches and doesn't let me hang up, have to close the app and sign back in **What problems is Talkdesk solving and how is that benefiting you?** The fact we can call from local numbers that we can record. keep track of our calls, and receive an email every time we have a missed call helps us communicate better with my customers and follow up accordingly ### 38. Talk Desk is great! Reporting is amazing and very detailed. Service is extremely customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Caleb G. | Sales Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Talkdesk?** The live reporting is great because I can see employee phone status which are also logged; this is very important when you have remote employees. Observe AI is incredible and allows for easy qa checks and ensuring customer satisfaction **What do you dislike about Talkdesk?** The routing of calls does not always follow guidelines set (support calls route to sale line, or round-robin call distribution is not always accurate). These most likely are resolvable issues, however, the resolution process would be very time consuming **Recommendations to others considering Talkdesk:** GREAT CCaaS software to consider. Reliability is there. Support is great and very responsive. Extremely customizable **What problems is Talkdesk solving and how is that benefiting you?** TD provides all the major requirements for CCaaS software. Integration with CRM is extremely important and TD provides all the requirements to successfully log calls within our CRM accurately and reliably. ### 39. Talkdesk feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul hamid K. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Talkdesk?** The app is really good and gives a very nice customer experience in terms of clarity and connectivity. The UI is simply superb and easy to operate its display gives a professional environment. **What do you dislike about Talkdesk?** As of now all features are good and do not need any enhancement. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us connect to customers to enhance business ### 40. Very reliable call centre platform with very good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Leonard B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Talkdesk?** A very stable service with near-constant improvements to the platform. **What do you dislike about Talkdesk?** There are some features lacking on their platform, but we are working closely with them to get new features implemented. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has been a very helpful tool to allow us to operate during the pandemic with a lot of our staff working from home. ### 41. Talkdesk is a firm that concentrates on customer service and new ideas. **Rating:** 4.5/5.0 stars **Reviewed by:** Karissa R. | Hardware Engineering Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Talkdesk?** Talkdesk remains my #1 option due to its dependability, high call quality, user-friendliness, and integral role in my workflow. Understanding how the program operates is not tricky. The program is relatively simple, and controlling call flows is logical and clear. **What do you dislike about Talkdesk?** The time required to research and collect the necessary data is a challenge for me. It occasionally becomes unresponsive when attempting to view the results or request to access the data. **What problems is Talkdesk solving and how is that benefiting you?** I can communicate with folks from around the world and stay in touch with people. I can continue working without pausing for anything else. I can contact folks when they are engaged in other activities. The sound is crisp, and the user interface is intuitive. ### 42. Stay in touch with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Mg C. | Technical Solutions Consultant I, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Talkdesk?** I am confident that Talkdesk will help me provide superior customer service and increase my company's revenue. The primary reason is that sales and support through text-only are not equivalent to other support applications involving voice responses. With Talkdesk, customers can clarify matters more quickly because of its richness of voice instead of just written responses. This saves me time by using an automated voice response system when answering the phone or resolving an issue, providing intelligent responses that leave no room for confusion or misunderstanding on the part of the customer, ultimately ensuring their satisfaction. **What do you dislike about Talkdesk?** Insufficient filtering options exist when searching for calls. I require a filter to narrow search results by call duration. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk makes it easy to keep track of employee progress and ensure everyone is meeting our company standards. I love the user-friendly interface, which makes it easy for my team to stay on top of productivity ### 43. Interface takes some getting used to, but functionality is superb. **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin P. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Talkdesk?** Functionality is top notch. Users have no difficulty with using TD either web version or with callbar. When you consider that some of our users are not exactly computer whizzes, it's impressive. **What do you dislike about Talkdesk?** Speaking as an admin and NOT a user, the admin interface is not exactly intuitive. In reality, an IT professional should be able to find what they need without filing a ticket or "researching" online. Here's to hoping for a more refined experience in the near future! **Recommendations to others considering Talkdesk:** Make use of the knowledge base, rather than just submitting tickets whenever you can't figure out how to do something. It'll save you so much time! **What problems is Talkdesk solving and how is that benefiting you?** Work from home / hybrid workers...the days of having a built in phone system for customer support have gone the way of the dinosaurs. That used to be one of the reasons for having staff in the office, but TD opens up a much more employee-friendly environment. Not having to pay for Voip phones is great, and (maybe this is not the kindest thing to say) letting employees bear some of the cost (with their own personal internet connections) means lower bandwidth needs in the office. ### 44. Perfect tool for growing Support **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor S. | Field Sales & Marketing Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Talkdesk?** I find Talkdesk easy to use and implement. The system is straightforward to access, and I can easily find assistance for common issues. It's also interesting to see who called whom, when, how long the call lasted, what phone line was used, and what number was called. This ensures that our staff receives accurate information from callers. Additionally, the ID feature is helpful in situations where return calls are anticipated. Our team will then know exactly who to direct the call too. Plus, it's accessible to route calls within the company or between employees using this program, making things more efficient. **What do you dislike about Talkdesk?** There is an intermittent problem with incoming calls failing to connect. Incoming call volumes that exceed the application's capacity are occasionally caused for concern, but are typically simple to resolve. **What problems is Talkdesk solving and how is that benefiting you?** It allows us to efficiently greet customers and quickly resolve any issues they may have. This helps to create a positive customer experience, which is essential for repeat business. In addition, Talkdesk provides valuable data tracking and analytics that help us identify areas where we can improve our operations. ### 45. Optimal for telemarketing **Rating:** 4.5/5.0 stars **Reviewed by:** Jose O. | Trainer supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Talkdesk?** TD is very easy to use, you can find all the dashboards in one section, listen to the recordings, evaluate interactions and send emails to consumers, all in one place. **What do you dislike about Talkdesk?** The new Workspace update is been causing a huge impact on our communication both text and voice, a little more development with their support will fix these issues as soon as possible. **What problems is Talkdesk solving and how is that benefiting you?** It helps us to bring closer our consumers and give them the opportunity to have meaningful interactions, the feature TD provides makes it unique, and our performance has increased by 3% this month. ### 46. best app ever of this kind **Rating:** 4.5/5.0 stars **Reviewed by:** Camelia A. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Talkdesk?** I like you can use filters and the option to see in the activity when a contact called or was called. i like the simplicity of the app itself- i think this is the biggest advantage. **What do you dislike about Talkdesk?** You don't have the option to check the list of persons who are in a specific status from the dashboard if they are out of your group. the are no skins you can use or colors. **What problems is Talkdesk solving and how is that benefiting you?** No need to provide specialized training due to the simplicity of the tool itself so this saves time and gives comfort to the employee that is using it. It's a must-have if communication with clients or internally is needed. ### 47. Smooth Connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Durgesh Y. | Customer Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2022 **What do you like best about Talkdesk?** Easy connectivity. The recording is clear to hear on both ends. The dial pad to change the country section with the phone code and simple settings in the call bar are easy to use. **What do you dislike about Talkdesk?** Everything is pretty good and there is no drawback as of yet. **What problems is Talkdesk solving and how is that benefiting you?** Easy and faster connectivity to access calls. Crystal clear recording. Quality check becomes hassle-free. Self-analysis of daily checks with reports is easy to manage. ### 48. Easy to use - Saves times and makes your day easy **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela Alejandra C. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about Talkdesk?** Is easy to find the reports, with a quick word you have the reports available listed. Also, is easy to have visibility of the queues and the agents available at the time. I know that I can for sure go to the reports, filter by the team and the information I need, this will save some time in my day and also once the report is downloaded is very simple to understand the information on it so it would not be required for you to spend extra time on trying to figure it out how to translate the information you need. is a global customer care and technology company, providing value-driven solutions for over 20 years **What do you dislike about Talkdesk?** For the part of the voice mails, it would be nice to have an explanation of the purpose of it for leads and agents. On the part of activities how to benefit from that and get the best from the tools. I would only suggest like manual or information on how to access everything and all the feature that talk desk offers this would motivate others to go with the product that is the most complete and easy to use for all the users. **Recommendations to others considering Talkdesk:** Review and learn is easy to pick it up. You can download the reports you need and filter them. **What problems is Talkdesk solving and how is that benefiting you?** Easy access to the information I need, from the agents, from the queues and overall from the entire operation. I like that on the part, especially on the reports is easy to find the information you would need to ensure each agent. personally, it benefits me because it saves time and when it comes to the operation you need something easy to access, provides all the information and grants you any visibility you need to have supervision over the agent's queue and the information you need in case answers needs to be provided. ### 49. Just a bit short of Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Talkdesk?** The most helpful thing about Talkdesk is being able to pull all your communication data into the same place. The interface is very simple and intuitive. The integrations are very flexible and easy to use. The builder for the IVR is very flexible and intuitive. It makes the creation and testing very simple. There are some amazing dashboards and reports. The ability to track all calls with full call detail and pull up all activity from a customer and go straight into playing back a call recording resolves all questions about what happened with your calls. You can see alerts when you are not missing your SLAs. You have full transparency on what your agents are doing. It is the best call center solution I have seen for calls. Their onboarding team is amazing and very responsive. They have been beyond helpful. Whenever we point out a problem, they get as much detail as possible and fix it, come up with a workaround or submit an enhancement request. One last thing is that setting up Microsoft Single Sign-on took less than five minutes. That was very impressive, but a perfect example of how easy the system is to use. **What do you dislike about Talkdesk?** They are still new in Omnichannel and their SMS and Email functionality is not complete. They are missing alerts when new SMS or emails land in an inbox. They are also missing the ability for a supervisor to monitor their team's inboxes and see the messages they are currently assigned and view the interactions and reassign them if needed. There is no way to automatically unassign a message when the agent logs out or based on a time limit. There is also no good way to see that message history inside of Talkdesk. You should be able to see the message history the same way you can listen to call recordings when you pull up call activity. They also need work on their newly released mobile app. It has no notifications of missed calls, new texts or voicemails and you cannot listen to a voicemail from the app. The other problem is integrating phones with your call center. Most organizations have a call center and other users that are not part of that call center, like billing or HR. You want to give them phone licenses instead of Call Center licenses. The Talkdesk answer to this is Talkdesk Phone. Talkdesk phone works just how you would want it to. You can set up a physical SIP phone and it will make and receive calls or you can use a mobile app. It is a great product, as long as you don't need to use it with a call center. Right now, you cannot add TD Phone's to a Talkdesk Ring group, but that is supposed to be coming in September. Your Talkdesk Phones also do not share a phone directory with Talkdesk Call Center so you can call each other between systems or transfer calls. All of these things are being worked on and should be in releases soon, and I hope they are because it is a great product that could be amazing if these things were completed. In their defense, Omnichannel is very new and we joined an early release program, so if those things don't quite feel complete, it is because they admit they are not. TalkDesk has helped us work around many of these limitations with email alerts that show you have a voicemail that links to the VM to listen on mobile, or integration with Salesforce to see conversation history there. These workarounds have made the product work more like we hope it did and make us excited to see what happens when the rest of the work is done. One last thing. Cloud-Based Call Centers are expensive but fully worth their cost. Talkdesk is very competitively priced. The Talkdesk Sales Team, to make a sale, will strip down Talkdesk to lower the price. They are not doing themselves or you any favors. Paying less for a partial product only frustrates your team and makes the product look worse than it is. If you want a call center, pay for a call center and buy the whole product. It will be worth the investment when you have complete control over customer interaction and features that increase buy-in from your team by making their lives easier. **Recommendations to others considering Talkdesk:** Like any good project, understand your current workflows and create new ones. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is allowing us to get detailed insights into all of our calls and call volumes. It allows us to reconfigure our call center workflows on the fly as problems or staffing issues pop up. It is a great product. ### 50. TalkDesk-the new way to connect with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about Talkdesk?** I am not new to being a customer service agent but I am new to being a customer service agent that has a tool that gives me a lot more flexibility to do my job. I started with a new company 2 years ago and was told we would have a standard VOIP (Voice over Internet Protocol) phone that we would need to set up in our home office. This is more of the old-school type setup where you have a physical phone with the ability to forward calls to other devices if needed. A few months later my team was introduced to Talkdesk which was a real eye-opener. The Talkdesk team went over some basic training with us. The ease of use is incredible and setup is a breeze. You can easily set up your own Custom Greeting for each status, Set Hours of Operation, along with routing after-hour alerts to your off-duty pager service. During setup, if you do have additional questions you can reach out to their support or go through the videos and knowledge base links. The best thing is there is no physical phone. You can have the widget on your desktop or you can download the app and answer the call from your cell phone. What’s great is you never miss a call or are unable to check voicemail. All of the typical "office type" settings are also included. You can easily do a blind or warm transfer to other team members if the call was routed to you by mistake or if the customer needs additional assistance. The Dashboard is customizable so you can see the agents logged in, the current status as well as call stats for the day (avg wait time, longest wait time, abandoned and your service level-which we all know is very important). As my department is newer our call volume is lower than a typical call center but I believe when things pick up for us I will not have any issues using Talkdesk. I love the company keeps us informed of changes that are coming. We have the chance to attend seminars, get emails with changes and the site itself notifies you of upcoming changes when you log in. **What do you dislike about Talkdesk?** I do have 2 wishes or suggestions. Since we do receive spam calls from time to time, some callers hang up while the greeting is playing before the call is transferred. Those calls show as missed as if me or my team missed the call. It would be nice to have an additional status showing the user hung up or disconnected. The 2nd would be better spam filtering. We do have the ability to block phone numbers but these days most spam calls are not from the same number each time. Most people have a feature on their cell phone that shows the call as potential spam, I just wish something like this could be incorporated into Talkdesk that would show the call as potential spam or if it wasn’t already flagged. The team could flag the number as spam so if that number were to appear again, it would display as potential spam. Those are my only 2 requests. **What problems is Talkdesk solving and how is that benefiting you?** As customer service representatives we are no longer bound to our desk for an 8-hour day. We can utilize the app and use our mobile devices and still offer excellent customer service. We can see everything in the app that we could see on screen. It is also extremely easy to on-board new support reps with this tool because it's so easy to use. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?filters%5Bnps_score%5D%5B%5D=5&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A46%3A47+-0500&secure%5Bsession_id%5D=6478ad66-2bb8-47b3-b9bb-020b4370f726&secure%5Btoken%5D=b27664f2e544cc12141dee4e968c3b4275492c53a39eed599f6a999a618a0a10&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [Contactually by Compass](https://www.g2.com/products/contactually-by-compass/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) - [eGain Analytics Hub](https://www.g2.com/products/egain-analytics-hub/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Help Desk Migration Services](https://www.g2.com/products/help-desk-migration-services/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Highrise ERP - Construction Management Software](https://www.g2.com/products/highrise-erp-construction-management-software/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Nimble](https://www.g2.com/products/nimbleway-nimble/reviews) - [NurenAI](https://www.g2.com/products/nurenai/reviews) - [Olark](https://www.g2.com/products/olark/reviews) - [OnePageCRM](https://www.g2.com/products/onepagecrm/reviews) - [Oracle Service Cloud (formerly RightNow)](https://www.g2.com/products/oracle-service-cloud-formerly-rightnow/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pega Customer Decision Hub](https://www.g2.com/products/pegasystems-pega-customer-decision-hub/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP Analytics Cloud](https://www.g2.com/products/sap-analytics-cloud/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)