--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2586 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2586 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,586 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Loooovvveee TalkDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn B. | Customer Support Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Talkdesk?** I love the co-pilot feature. It's very helpful when I feel like I missed something in the conversation or when I didn't quite catch the name or address. I love being able to see reviews from calls I've made and it's really easy to navigate. **What do you dislike about Talkdesk?** The only thing I dislike is when it's not functioning properly and not refreshing. But it always gets fixed pretty quickly **What problems is Talkdesk solving and how is that benefiting you?** It solved the issue of taking calls without missing them since it's automatic. I never miss a call **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Copilot helpful and easy to navigate. We apologize for any inconvenience caused by the system not refreshing, but we're glad to hear that it's quickly resolved. Thank you for choosing Talkdesk! ### 2. Contact Center Transformation **Rating:** 5.0/5.0 stars **Reviewed by:** Somer C. | AI Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk, is having all the communication platforms in a single pane of glass. Whether it be phone calls, text messages or webchats, it is easy to switch between and efficiently assist customers. **What do you dislike about Talkdesk?** The knowledge support base is a bit cumbersome to navigate when looking for a direct answer. I prefer self-service, so it would prefer to find direct answers from their knowledgebase, but a lot of times I need to reach out to support. Thankfully, their support is quick and efficient. **What problems is Talkdesk solving and how is that benefiting you?** Agents can easily see who talked to a customer last and which agents are busy. This makes it a lot easier to resolve customer problems and contact the people needed. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our all-in-one communication platform helpful for efficiently assisting customers. Thank you for the feedback on the Knowledge Base, we will be sure to pass this along to the team. ### 3. Reliable, With a Few Glitches Here and There **Rating:** 5.0/5.0 stars **Reviewed by:** Clarissa M. | Route Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Talkdesk?** We've been using Talkdesk for awhile and overall, the experience has been wonderful. The platform offers a user-friendly interface and robust call center features that have helped streamline our customer service operations. Call quality is generally reliable with minimal downtime. The interface is intuitive and easy for agents to navigate. **What do you dislike about Talkdesk?** Occasional bugs or lags, especially during peak hours. Customization options could be more flexible, especially for more advanced workflows. **What problems is Talkdesk solving and how is that benefiting you?** It used to be hard to know how I was doing or where I could improve. Talkdesk Solution: Real-time dashboards and call metrics make it easy to track my performance. I can monitor my stats and hit my goals more consistently. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk, including the user-friendly interface and robust call center features. We understand the importance of reliable call quality and are committed to minimizing downtime. We also appreciate your feedback about the need for more flexible customization options, and we will take that into consideration for future improvements. ### 4. Great software for calling custuomers **Rating:** 5.0/5.0 stars **Reviewed by:** Amber C. | Admin CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Talkdesk?** I love Talkdesk. It is easy to use and easy to navigate. Great call quality. I use Talkdesk daily for work and have never had any issues. Customer support is awesome as well. Co-pilot is super helpful and always provides relevant information to help guide me through a call. **What do you dislike about Talkdesk?** There are no downsides to Talkdesk. My company loves it **What problems is Talkdesk solving and how is that benefiting you?** Co-pilot helps guide me through calls with relevant information to provide to the customers. **Official Response from Aunalisa Arellano:** > We're delighted to hear that you find Talkdesk easy to use and navigate, with great call quality. It's fantastic to hear that Copilot is providing relevant information to guide you through calls. Thank you for sharing your positive experience with us! ### 5. Smooth, Fair Experience That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Mohit K. | Fundded account management , Venture Capital & Private Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Talkdesk?** The best thing is that it works smoothly and feels fair. **What do you dislike about Talkdesk?** I think their support system doesn’t work perfectly. **What problems is Talkdesk solving and how is that benefiting you?** That solved my client support problem. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk smooth and fair. We apologize for any issues you've experienced with our support system. Please reach out to us with any additional feedback, and we will resolve your issue in a timely manner. Thanks for taking the time to leave a review! ### 6. Talkdesk's Reliability Keeps Us Connected **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia C. | Process manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Talkdesk?** Talkdesk is available almost all the time and comes with its own KPIs. **What do you dislike about Talkdesk?** We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Our call center operates online, so we don't have to be in the same location to receive our calls. **Official Response from Aunalisa Arellano:** > We appreciate your feedback on Talkdesk's reliability and the convenience it brings to your online call center operations. Thanks for your feedback regarding updates and news. We have a monthly newsletter that contains this relevant information, and would love to make sure you are getting it! Please shoot an email to customer_marketing@talkdesk.com, so we can make sure you are on the newsletter list. ### 7. Hardcore Unified Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher A. | NOC Voice Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Talkdesk?** What a beautiful, full featured product. The title might imply a complex, hard to use or manage call center. But 30+ years of implementing, managing and using other products in the industry versus this product, shows me what inovation is all about. Everything from media flow design, ease of implementation, administration to even agent use, is taken to the next level. And welcome AI driven context and other gound breaking features, including the Ease of Integration to your favorite CRM and other 3rd party products! And I haven't mentioned customizable Dashboards and many, many reports that we frequency use. We have seen our Customer Support KPI's rocket as we encounter happy customers. **What do you dislike about Talkdesk?** The only con that comes to mind is a cradle to grave report. **What problems is Talkdesk solving and how is that benefiting you?** Our Talkdesk experience has been enhanced, using the SNOW contact lookup integration. We also implemented Queue CallBack which allows a caller to hangup without loosing their place in the queue. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you're enjoying the full-featured capabilities of Talkdesk, including its innovative design, ease of implementation, and integration with CRM and third-party products. It's great to hear that your customer support KPIs have seen significant improvement as a result. ### 8. Talkdesk is recognized for fast help desks and extensive training resources **Rating:** 5.0/5.0 stars **Reviewed by:** Ghulam Mohiuddin K. | National Sales Operation officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Talkdesk?** From an admin perspective, the reporting dashboards are clean and insightful, giving us visibility into agent performance and customer experience trends. The customization options, while technical, are powerful once configured correctly. **What do you dislike about Talkdesk?** Not any yet if i face will definetley Shared on that **What problems is Talkdesk solving and how is that benefiting you?** gents spent too much time on repetitive tasks like logging calls, writing notes, and summarizing interactions. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reporting dashboards clean and insightful, and that our customization options are powerful. We appreciate your feedback! ### 9. Most user friendly & state of the art call center **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Talkdesk?** Studio flow designer has advanced features that allow us to customize our call customer experience to what we need in order to provide world-class customer experience. It is very easy to use. Everything we need our agents to do - we're able to do on TalkDesk - put customer on hold, transfer, make notes after a call, pull up Salesforce contact profile. We've got great support from the success & support team as well. **What do you dislike about Talkdesk?** Some limitations with reporting; reports lag a lot hindering us to rely on the TalkDesk reports more often **What problems is Talkdesk solving and how is that benefiting you?** Handling heavy call volume with minimal abandons, triaging calls **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's Studio flow designer and call management features to be user-friendly and customizable. We're also glad to hear that you've received great support from our team. We appreciate your feedback on the reporting limitations and will continue to work on improving this aspect of our platform. Thank you for sharing how Talkdesk has helped you handle heavy call volume effectively. ### 10. Nimble, Configurable, and Easy to Deploy **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Talkdesk?** A very nimble configurable product that is easy to deploy **What do you dislike about Talkdesk?** Took a little longer than expected to launch **What problems is Talkdesk solving and how is that benefiting you?** Contact center as a platform that sits in the cloud **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk. We're pleased to hear that our product has been beneficial for your contact center needs! ### 11. Talk Desk Is a very simple and easy app that you can use to talk to co workers and customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Megan L. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Talkdesk?** Talk Desk shows you a lot of information, it shows you were schedule and feed back from millions of customers **What do you dislike about Talkdesk?** Talk Desk does not update sometimes and I would need to restart and reload Talk Desk multiple times a day **What problems is Talkdesk solving and how is that benefiting you?** Talk Desk makes it easy to connect to the customers and Co workers **Official Response from Aunalisa Arellano:** > We're pleased to hear that Talkdesk is helping you connect with customers and coworkers easily. We apologize for any inconvenience caused by the updating issue and are committed to providing a seamless experience. ### 12. Talkdesk - Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Martin L. | Director, Customer Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Talkdesk?** They have unleashed more capability to maximize your Support Center impact. You have the ability to add these pieces seemlessly and easily. A great support team focused on your success. **What do you dislike about Talkdesk?** No dislikes just being able to stay alinged on ramp plans is critical. **What problems is Talkdesk solving and how is that benefiting you?** driving efficiencies in the operation and effectiveness in supporting our customers. **Official Response from Aunalisa Arellano:** > Thanks so much for taking the time to leave a review, Martin! We are thrilled to hear that Talkdesk has been a game changer for your support center! ### 13. Best Contact Center on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Rob S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** Talkdesk is a perfect match of customizable interface paired with an intuiative user experience. Routing emails from outlook, calls via Zoom, and the option for text, live chat or even AI integrated responses make Talkdesk an invaluable tool. It has streamlined out customer engagement and make managing all inbound and outboudn communication seamless and smooth. Easy setup, fantastic support, and the best customer service. We use Talkdesk every day and could not be happier! **What do you dislike about Talkdesk?** It can be difficult to recognize all available features and how they can be integrated to enhance the user or customer experience. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk removes barriers in antiquated communication systems. It provides organized, professional routing of communications via email or phone, and helps maintain consistent messaging using tools such as templates, AI responses, etc. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is benefiting your business by removing barriers in communication systems and providing organized, professional routing of communications. Our team is committed to helping you make the most of our features and tools, and we're here to support you every step of the way. ### 14. An admin-friendly jack-of-all-trades CCaaS **Rating:** 4.5/5.0 stars **Reviewed by:** Joel H. | Systems Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Talkdesk?** Talkdesk is supremely customizable, both with native features and with APIs. Most everything is built from the customer perspective with low or no code. There are many OOTB integrations available with major partners like Salesforce/Slack, and it's incredibly easy to set up an OAuth client or new custom integration with pretty much any other platform. Our agents and supervisors love having access to live dashboards. They can customize what information is relevant to them and it helps them be more independent with their schedules. Support and our CSM/TAM understand our feature requests, tie them to use cases with their other customers, and advocate for those features internally. We've seen several of our ideas released during our partnership. **What do you dislike about Talkdesk?** The level of possible customization can also make it difficult for Talkdesk Support to triage any unwanted behaviors. They have to dig through everything we've built that is specific to our environment and we often take more time explaining how things work than we do finding a fix. Talkdesk is a jack-of-all-trades, master of none. Many AI-related features seem like they were groundbreaking when first launched, but they may be starting to fall behind specialized vendors in terms of feature quality or stability. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has started to market themselves as an AI company moreso than a CCaaS. Some of the AI features we've seen and some we've heard are coming down the pipeline will help everyone in our contact center be more efficient - from agents, to supervisors, to QA to admins, etc. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk's customization and integrations valuable for your team. We appreciate your feedback about the support experience and the AI-related features. We're continuously working to improve our support process and enhance our AI capabilities to better serve our customers. ### 15. Very helpful software **Rating:** 5.0/5.0 stars **Reviewed by:** Courteney F. | Customer service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Talkdesk?** I like the ease of using Talkdesk, it's very easy to understand and introduce to new agents. We utilise talkdesk everyday to make and receive calls with customers so it is important for us to have a software that works well. It also has a lot of features for reviewing SLAs for the agents and the number of calls etc they have taken throughout the day. It also works well with our other ticket softwares like Zendesk. **What do you dislike about Talkdesk?** I have experienced quite a few technical issues when using Talkdesk, like not being able to pause the call recording which means I have to call the customer back as part of some of our processes which requires the recording to be paused. Additionally, sometimes there is no option to place a customer on hold before transferring which can lead to awkward interactions. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk allows us to take calls from customers which ensures we can provide the best possible customer service. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it has been beneficial for your customer service operations. Thank you for your feedback. Agents are able to pause calls, I have linked a knowledge base article about agent-initiated pause and resume call recording which I hope is helpful to you. Should you have any questions or need support enabling this feature, please reach out to your CSM. https://support.talkdesk.com/hc/en-us/articles/202551769-Agent-initiated-Pause-and-Resume-Call-Recording ### 16. talkdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Jada B. | specialty claims specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Talkdesk?** i love that its an application i can use to make outbound and inbound calls **What do you dislike about Talkdesk?** the connectivity can be a bit frustrating at times **What problems is Talkdesk solving and how is that benefiting you?** allows my company to receive inbound and outbound calls **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping your company with both inbound and outbound calls. We're committed to providing a reliable service for your business. ### 17. Talkdesk: Game Changing Banking Call Center Software. **Rating:** 4.5/5.0 stars **Reviewed by:** Zane R. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing. Integrations are great, Workforce Management and Explore are super useful tools built right into the software. For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents. Implementation of muliple teams onto the system has been seamless. Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year. Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages. **What do you dislike about Talkdesk?** I dont think there are enough Guides and helpful tips to learning the system. Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific. Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls. Customer Support ticketing system could use an upgrade, bring it more in line with other offerings. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues: 1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work. 2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base. 3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past. 4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system. 5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are enjoying the highly customizable features, Studio Flows, and the seamless implementation of multiple teams onto Talkdesk. We appreciate your feedback and are committed to continuously improving our platform. We would love to hear more about what you think we could enhance in our customer support ticketing system. Please reach out to your customer success manager to share more. ### 18. An easy to use & train on multifaceted tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Talkdesk?** Our agents use TalkDesk throughout their entire shift. It's user friendly, making it easy for agents to learn and utiilze. It has many different options for application, for both the agent and administration sides. Agents are able to look up and listen to their past calls if needed, Administrastion can do call evaluation with customizoable evaluations to fit the company's needs. The Co-Pilot feature is extremely helpful to agents, and the Interaction Analytics open the door to Administration for tracking the moods of calls, and custom reporting options allow us to run our reports smoothly. Talkdesk Support itself is also very helpful and communicative. **What do you dislike about Talkdesk?** Reporting for some of the newer features is limited, but they've said they're looking into expanding on that. If the internet is slow or the services are down then TalkDesk Live will be the first thing to show inaccuracies. A simple reboot can often remedy this., but can be inconvenient. **What problems is Talkdesk solving and how is that benefiting you?** Expanding on reporting for Interaction Analytics and Mood Insights. We're hoping to be able to track Mood Sights and the transitions more efficiently. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been a valuable tool for your agents and administration. We appreciate your feedback on the reporting limitations and service downtime, and we are continuously working to improve these areas for a better user experience. ### 19. Highly Impressed – This Product Delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Maximilian S. | Reservation Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Talkdesk?** One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers. **What do you dislike about Talkdesk?** One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are highly impressed with Talkdesk and that our Studio feature, Copilot, and automations have been game changers for your organization. We appreciate your feedback and are constantly working to improve our features for a seamless experience. ### 20. Talk desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Talkdesk?** talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. **What do you dislike about Talkdesk?** in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk has been helpful in tracking live queues, receiving feedback, and storing customer contact data. It's great to know that you find the features like call recording, live listening, and productivity tracking useful. ### 21. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Talkdesk?** Everything is so organized and the formatting is clear and easy to look at and everything is easy to use. And has very helpful statistics. **What do you dislike about Talkdesk?** I wish there was an option to have a shorter summary from co - pilot **What problems is Talkdesk solving and how is that benefiting you?** When I can't hear a customer co pilot gives me the info instead of having to ask again **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk organized, easy to use, and with helpful statistics. We appreciate your feedback about the co-pilot summary length, and we'll take it into consideration for future improvements. ### 22. Inshort - one of a best software **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh S. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Talkdesk?** A top notch contact center platform praised for its user-friendly interface and robust AI features. **What do you dislike about Talkdesk?** Call quality issues and transcription accuracy is missing at lot of places **What problems is Talkdesk solving and how is that benefiting you?** helps us centralize customer interactions and improve response times with AI-driven routing **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be one of the best software with a user-friendly interface and robust AI features. Thanks for taking the time to leave a review! ### 23. Simplified communication with customers and within the company **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa V. | Senior Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Talkdesk?** Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes. **What do you dislike about Talkdesk?** I don't dislike anything about Talkdesk so far. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk is providing you with a seamless and reliable voice communication experience. Thank you for sharing your positive feedback! ### 24. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** TOMÁS M. | Assitant Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Talkdesk?** The reports for operations are really easy to access and are easy to use. **What do you dislike about Talkdesk?** Sometimes it is really slow when we have a high call volume. **What problems is Talkdesk solving and how is that benefiting you?** Copilot is a great tool that allows us to track down our convo in real time. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our reports easy to access and use. We apologize for any inconvenience caused by slow performance during high call volumes. We are continuously working to improve our system's performance to ensure a smooth experience for all our users. ### 25. Comfortable customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Talkdesk?** Simplicity and seamless transition between calls, chats and messaging. Everything is intuitive and nicely designed. **What do you dislike about Talkdesk?** The only downside i can think of is missing a Dark theme. **What problems is Talkdesk solving and how is that benefiting you?** The main function I like is having evaluations integrated into the same program as well as the AI summary which saves a ton of time and effort. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk intuitive and well-designed. We appreciate your feedback about the dark theme and are taking it into consideration for future updates. ### 26. Easy Integration and Great Support, but Studio UI Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Talkdesk?** It is easy to use and can be integrated with other CRMs quite easy. Good support team by the talkdesk. **What do you dislike about Talkdesk?** UI of Studio and Automation Designer can be improved. **What problems is Talkdesk solving and how is that benefiting you?** Studio flows helping in enhancing customer experience better than ever. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that our support team has been helpful. We appreciate your feedback about the Studio UI and Automation Designer, and we'll take it into consideration for future improvements. ### 27. A Game Changer for JK Moving Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie H. | Move Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Talkdesk?** Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates. **What do you dislike about Talkdesk?** One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment. **What problems is Talkdesk solving and how is that benefiting you?** One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction. **Official Response from Aunalisa Arellano:** > Thank you for the feedback! We appreciate your suggestion about customizing the answer ringer, and we'll definitely pass it along to our product team for consideration. ### 28. I use TalkDesk every single day **Rating:** 5.0/5.0 stars **Reviewed by:** B.J. (Bobbe) P. | Digital Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Talkdesk?** Hands down, the voicemail feature. IT JUST WORKS!!! The voice mail feature saves me time and records numbers so I don't have to go digging. I can click it right there, from the voicemail page and get right back to my customer quickly. **What do you dislike about Talkdesk?** I discovered that I cannot see incoming calls, time, etc **What problems is Talkdesk solving and how is that benefiting you?** keeping up with # of calls logged, time, and length of call; also records into SalesForce so I know where I am with the customer **Official Response from Aunalisa Arellano:** > We are glad to hear that you love the voicemail feature! It's great to hear that it's saving you time and helping you get back to your customers quickly. Thank you for your feedback about the incoming call visibility. We're always looking for ways to improve our platform and will definitely share this with the team. ### 29. Talkdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy G. | Customer Service Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Talkdesk?** I absolutely loved the Co-Pilot feature! It’s a total game-changer. Being able to instantly review what was said is so helpful—whether I need to double-check something I missed or get a quick reminder, it’s always right there to keep me on track. It’s like having a personal assistant that ensures I never miss a beat with customers! **What do you dislike about Talkdesk?** It can be a bit tricky to locate the cues at first, but with a little practice, it becomes much easier! **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving the problem of inefficient and fragmented customer service management. By providing an all-in-one cloud-based platform, it streamlines communication across various channels—whether it’s phone, email, or chat. This makes it easier for teams to manage customer interactions and deliver faster, more personalized support. For me, the biggest benefit is how it boosts productivity. With features like real-time analytics and AI-powered tools, I can respond quickly, track customer needs accurately, and ultimately improve the overall customer experience! **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk, especially your love for the Co-Pilot feature! It's great to hear that it's been a game-changer for you in staying on track with customers. We appreciate your feedback on the initial challenge of locating cues and are glad to hear that with practice, it becomes easier to navigate. We're thrilled that Talkdesk is helping you solve the problem of inefficient customer service management by providing a streamlined platform for communication. The boost in productivity and improved customer experience you mentioned are exactly what we aim to deliver. If you ever need assistance or have further feedback, please don't hesitate to reach out. We're here to support you every step of the way! ### 30. Best customer service provider!! **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka A. | Clinical Investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Talkdesk?** It is the best customer service platform. I have been using this platform recently and I amreally astonished with the quality of service talkdesk is providing on multiple platforms they seems to have a big team working behind which is doing great work. One thing that I have encountered is they have smooth and easy way to solve problems which is very customer-friendly. Thanks Talkdesk for this service I would highly recommend this to all. **What do you dislike about Talkdesk?** Not very often but yeah at times I face lag in service provider, may be this is because of ample of requests going on, on which providers is busy solving and managing problems but I really wish this should also be solved. **What problems is Talkdesk solving and how is that benefiting you?** The ease of accessibility. I really like how efficiently it is working and solving all my problems which me and maybe all of us must be facing. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you're enjoying our customer service platform and that it's been helpful for you. We appreciate your feedback and recommendation! ### 31. Outstanding AI and Versatile Functionality with Talkdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Windy S. | Customer Service Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Talkdesk?** Talkdesk has proven to be an excellent choice for streamlining our customer service operations. The AI-powered capabilities are truly impressive, offering predictive insights and intelligent routing that greatly enhance agent productivity. The automation features have saved us significant time, allowing our team to focus on high-priority tasks rather than mundane, repetitive work. **What do you dislike about Talkdesk?** While Talkdesk’s AI and multi-function applications are impressive, there is one frustrating aspect I consistently encounter—every time an update is released, it seems to come with a glitch. The platform excels in functionality, but the glitches that follow updates can disrupt workflows and require additional time to resolve. It’s disappointing because Talkdesk has so much potential, with its excellent AI features and seamless integrations. If the update process were smoother and more stable, the overall experience would be much better. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk’s AI and multi-function applications are highly beneficial, especially the AI-generated call summaries, which have been incredibly helpful in saving time and improving documentation. The ability to quickly review key points from calls without needing to go through the entire conversation has made follow-ups and case management much easier. **Official Response from Aunalisa Arellano:** > It's fantastic to hear that Talkdesk's AI-generated call summaries have been incredibly helpful in saving time and improving documentation for your team. We're glad to hear that our platform is making follow-ups and case management much easier for you. Thank you for sharing your feedback related to updates. We're sorry for the frustration this has caused and will work to improve the user experience. ### 32. I use Talkdesk every day, and it’s been super reliable while giving us great insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Claire . | Admon Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Talkdesk?** Co pilot has been great at recapping conversations with customers **What do you dislike about Talkdesk?** Sometimes the live view does take a minute to update **What problems is Talkdesk solving and how is that benefiting you?** recapping calls and having co-pilot is helpful **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're happy to hear that Copilot has been helpful for you. We'll take note of your feedback about the live view updating speed and strive to make improvements. ### 33. Efficient,Scalable, and Insightful Contact Center Solution. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Talkdesk?** Ease of Use, Multi-Channel Support, Strong Integration, Advanced Analytics, Automation & AI, Scalability, and Security. **What do you dislike about Talkdesk?** Learning curve for advanced features and pricing. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is allowing us to improve our customers Call Centre experience, with the enhanced features and advanced reporting. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you improve your customer call center experience with enhanced features and advanced reporting. We are committed to providing solutions that benefit our customers and enhance their overall customer service operations. ### 34. Excellent experience with talkdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Silindile N. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well **What do you dislike about Talkdesk?** The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support **What problems is Talkdesk solving and how is that benefiting you?** It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk's knowledge base and call recording features helpful for improving your performance and customer support skills. We appreciate your feedback and are committed to providing a user-friendly experience. ### 35. The best phone for a corporate world **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwazi M. | Documents Verification Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2024 **What do you like best about Talkdesk?** I love the fact that it gives me and my colleagues best many options to aux on , like lunch break , etc. I love the tittles when we disposition a call , where i get to categorize the type of call i was in . Most importantly talk desk doesnt jam or freeze , always working perfectly and fast . I also love how it gives us time (aftercall) to breath after the call and take down notes about the call. Its really easy to nevigate through it. **What do you dislike about Talkdesk?** Honestly nothing , so far it has been the great of greatest experience using talk desk . **What problems is Talkdesk solving and how is that benefiting you?** Talk desk has added more featurs like counting time before i go available for the next call . That gives me time to get ready for the next call . Talk desk has also added feature where i am able to see my coachings from my team leader . **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that you find it easy to navigate and appreciate the features like aftercall time and the ability to categorize calls. We strive to continuously improve and provide valuable tools for our users. ### 36. talk desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | lead associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Talkdesk?** talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature. **What do you dislike about Talkdesk?** in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work. there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that it has been helpful for tracking live queues, receiving feedback, and storing customer contact data. We appreciate your feedback and are constantly working to improve our platform to provide a seamless experience. ### 37. talkdesk is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Talkdesk?** talkdesk is very easy to use, also you can download in your phone. **What do you dislike about Talkdesk?** sometimes there are some bags with callbar **Recommendations to others considering Talkdesk:** I highly recommend to use talkdes **What problems is Talkdesk solving and how is that benefiting you?** i can easily make calls wide the world **Official Response from Aunalisa Arellano:** > Thank you so much for taking the time to share your thoughts on Talkdesk! We are happy to hear the you find Talkdesk easy to use. ### 38. Talkdest review **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwanda Z. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** As a PV agent, I like that fact that talkdesk allows me to reveiw all the score sheets that I previously completed. I like that talkdesk allows me to fix any errors or incorrect information that I might have saved by mistake. I also like how easy it it to ammend any information. I also like how it is easy to navigate which makes it easy for me to use. Lastly, I like how the aux codes are all labled in instructing colors. **What do you dislike about Talkdesk?** As a previous customer sales service agent, I did not like how talkdesk would randomly cut calls while still on the line with customers due to bad network. I also did not like how sometimes it would just freeze on the incorrect aux code, eg. It would sometimes just freeze on available even though I am on a call. **What problems is Talkdesk solving and how is that benefiting you?** It is solving my problem with not being able to easily summarize conversations and improve accuracy and reduce handling times. This is benefiting me in rounding up conversations and improving my skills of handling times and accuracy with my stats. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're glad to hear that you find Talkdesk helpful for reviewing and amending score sheets, as well as for navigating and using aux codes. We apologize for the issues you experienced with call cuts and freezing on incorrect aux codes. We are constantly working to improve our network stability and system performance to provide a better experience for our users. ### 39. Talkdesk review from a Customer Service Representative **Rating:** 4.5/5.0 stars **Reviewed by:** Isabella M. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us. **What do you dislike about Talkdesk?** I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me become very efficient with my job by providing me the AI generator option as well as tracking my conservations with their text option. This allows me to reread my phone calls and double check any spelling confusion or lost information I may have missed in my own personal notes. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's new AI generator and transfer options beneficial for your role. We have noted your feedback, and we will strive to make necessary improvements to meet your expectations. ### 40. As a leader of my department, I can easily monitor my team's day to day performance and activity **Rating:** 5.0/5.0 stars **Reviewed by:** Andiswa M. | Subject Matter Expect of Data Entry Department, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Talkdesk?** What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be. **What do you dislike about Talkdesk?** Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for. **What problems is Talkdesk solving and how is that benefiting you?** I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance. **Official Response from Aunalisa Arellano:** > Thank you for sharing how Talkdesk helps you manage your team's attendance, breaks, and call recordings. We are committed to providing tools that make it easier for leaders to monitor and support their teams. ### 41. A wonderful system for smooth operating **Rating:** 5.0/5.0 stars **Reviewed by:** Shania D. | Customer Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** As a Customer Service Representative, having the right tools can make all the difference in delivering exceptional service. TalkDesk has proven to be an invaluable asset in my daily workflow. Its simplicity and user-friendly interface make it incredibly easy to navigate, allowing me to focus more on my customers and less on technical difficulties. From the moment I started using TalkDesk, I was impressed by how intuitive the platform was. The learning process was smooth and quick, even when it was new to me. This ease of use ensured that I could quickly get up to speed and start delivering the high-quality service my clients expect. TalkDesk has not only streamlined my workflow but has also enhanced my efficiency, making it an essential tool in my professional toolkit. I highly recommend TalkDesk to any CSR looking for a reliable and straightforward communication platform. **What do you dislike about Talkdesk?** While my overall experience with TalkDesk has been very positive, like any technological tool, it isn't without its occasional hiccups. There are rare instances where I experience disconnection issues or my microphone might disconnect. However, these occurrences are infrequent and have not significantly impacted my ability to perform my job. **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk has significantly improved my efficiency as a Customer Service Representative by integrating AI dialogues and providing automatic summaries at the end of each call. These features have made my work more streamlined and less stressful, allowing me to focus on delivering top-notch service. the overall experience with TalkDesk has been exceptional, and I highly recommend it to anyone looking to enhance their workflow with advanced AI tools. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been such a valuable asset in your daily workflow! Our goal is to provide a user-friendly and efficient platform to help you focus on delivering exceptional service to your customers. Thank you for recommending Talkdesk to other Customer Service Representatives! ### 42. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ntokozo P. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Talkdesk?** Talkdesk is an advanced, user-friendly system. It offers broad features that can improve your personal and business skills. While on a call I can view my call quality, I can change my status, change filters, and view the number of calls made and received. I love the fact calls ring first instead of being auto-answered. I also enjoy the dashboard features where I can track my productivity. Live options, and having total control on how I want my dashboard to be filtered. Talkdesk also provides customer support, Frequently asked questions, demos, and training on how to use, it's completely easy to use, informative, and simple to implement. **What do you dislike about Talkdesk?** There's absolutely nothing I dislike, Talkdesk is not complicated. **What problems is Talkdesk solving and how is that benefiting you?** I can view call details, My activities, and contacts on the live app. All information is accessible to me without having to request it from a third party. I can work efficiently. **Official Response from Aunalisa Arellano:** > We're delighted to hear that you are satisfied with the support, training, and ease of use of Talkdesk. It's fantastic to know that the system is helping you work efficiently and access information seamlessly. Thank you for choosing Talkdesk! ### 43. Most reliable platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Kishlay(PT) . | Clinical Investigator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Talkdesk?** I have been using talk desk very frequently whenever it comes to best customer service provider I think talkdesk is the most valuable platform to rely on. It has really enhanced it's customer service, I love how efficiently and quickly they are handling things and providing the best service that is possible **What do you dislike about Talkdesk?** Everything is perfect as far but I really don't like at times which shows all lines are busy and service provider is not available, it really creates hustle for me, apart from this it's a good service provider, I would highly recommend talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has really improved and is doing great work in speed most of the times my whatever problems are there are solved in minutes **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk to be the most reliable platform for customer service! Our team works hard to provide efficient and quick service, and we're glad to hear that it's benefiting you. ### 44. I started as a Senior Customer Support Associate and now work as a Customer Experience Specialist. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyla K. | Customer Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Talkdesk?** Starting in my role as handling customer calls I obviously used Talkdesk more frequently, but now working as a Customer Experience Specialist, I have gained a deeper focus on creating positive customer experiences. I highly value the ease of use and seamless integration offered by Talkdesk in my current role. Its features significantly enhance the customer experience both during and after calls, and I'm pleased to report that there are minimal imminent disruptions or delays that could negatively affect the customer experience. **What do you dislike about Talkdesk?** Overall, I find the Talkdesk platform highly enjoyable due to its ease of navigation, seamless integration with other call groups, and useful features like callback options. In the event of a technical outage, I have confidence in our support team to resolve the issue quickly. **What problems is Talkdesk solving and how is that benefiting you?** We occassionally experience various outages, and we have a dedicated team that addresses this feedback to resolve the issues promptly. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been instrumental in enhancing your ability to create positive customer experiences. Our goal is to provide a seamless and intuitive platform that supports your efforts in delivering exceptional service. ### 45. Tons of data, infinitely customizable **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Manger of Client Retention, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Talkdesk?** Talkdesk makes it really easy to see the metrics that matter to me, such as live availability, missed calls, agent performance, and historical performance. There are times when our department may need to make changes to our operating schedule, and it's easy to make changes to the numbers you have stored. Talkdesk integrates easily with other CX support platforms so that it doesn't interrupt our agents' daily workflow **What do you dislike about Talkdesk?** The only thing I'd like to see Talkdesk add would be a prioritization level for agents/skills. Sometimes we would want a new hire to only get calls in a certain frequency, and it would be nice to have different departments skilled for overflow if a main call queue gets high. **What problems is Talkdesk solving and how is that benefiting you?** We have to provide easy phone support for our customers, and Talkdesk helps make it easy for our agents to support calls. With so many dashboards and pre-built reports, it gives our leadership team the ability to ensure quality in every interaction by easily locating calls and gaining insight on agent performance. We can coach to metrics that need improvement and check where our blindspots are. **Official Response from Aunalisa Arellano:** > We're glad to hear that Talkdesk is helping you easily access the metrics that matter to you and integrate with other CX support platforms. We appreciate your feedback about the prioritization level for agents/skills, and we'll share this with our product team for consideration. ### 46. Responsive and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Lynn S. | MAIL ORDER TEAM MEMBER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Talkdesk?** Talkdesk is easy to navigate. The Live screen is easy to customize to keep track in real time of metrics you want to monitor. You can assign voicemails to specific agents easily. When there are any issues, they are quick to respond and repair. It is easy to generate reports to be emailed weekly (or as often as you like.) **What do you dislike about Talkdesk?** I am not happy with the ringtone. I wish you could either supply your own ringtone or could pick from a few choices. It would make it easier to tell whose phone is ringing and give some variety (at our busy time, hearing that same sound essentially constantly for 8+ hours is a bit much.) **What problems is Talkdesk solving and how is that benefiting you?** It is easier to see how many calls are waiting, the phone number calling in, and what type of call they are. Before, we could only see the number of calls. We can also see how long an agent has been in a particular status, so if they spend a long time away and unavailable for calls, we will know. They keep you updated when there is a connection issue so that you know what is happening, and they are quick to resolve the issue. **Official Response from Aunalisa Arellano:** > Thanks for taking the time to review Talkdesk! We are thrilled to hear it's helping by being able to understand how many and the different types of calls you have in queue. Your feedback about the ringtone is much appreciated! We will ensure this information is passed along to the team. ### 47. Lets Talk-Desk. **Rating:** 5.0/5.0 stars **Reviewed by:** Aviwe N. | Senior Associate Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Talkdesk?** Easy to use on work daily basis. Flexible for customer interactions. Convenient for use. Being able to check my QA Evaluations Can track my daily calls. Can Aux different aux codes to adhere to my daily work schedule. Can contact or interact with colleagues through talk desk. Ring Notification on an incoming call call transfers with other departments' option to answer an incoming call **What do you dislike about Talkdesk?** Seniors being able to change your aux code status at anytime. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is making it easy to interact with different customers every day in order to maintain our daily service level, makes it easy to communicate internationally with colleagues and customers, makes it easy for our Quality assurance team to ensure service delivery in talking with our prioritized customers. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that you find it convenient for daily use and that it helps you track your daily calls and interact with colleagues. ### 48. Adoptable environment **Rating:** 5.0/5.0 stars **Reviewed by:** Russel B. | Agency People Development Officer, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Talkdesk?** Capabilities to integrate in other Systems and applications **What do you dislike about Talkdesk?** When it comes to connection it requires a high latency of internet **What problems is Talkdesk solving and how is that benefiting you?** Training with the integration of systems **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping with training and system integration. Thanks for taking the time to share your thoughts! ### 49. Operations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Dwayne W. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Talkdesk?** Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned IVR systems. I'm currently looking to upgrade our current TalkDesk configuration. **What do you dislike about Talkdesk?** The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair. **What problems is Talkdesk solving and how is that benefiting you?** Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets. **Official Response from Aunalisa Arellano:** > Thank you for your positive feedback on our feature functionality and self-service tools. We understand the importance of robust reporting for call center management and are continuously enhancing our reporting capabilities. We'd be happy to connect with you to discuss your specific reporting needs and how we can improve your experience with Talkdesk. ### 50. Best Experience with Talk Desk As a call Center Agent. **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwanda D. | customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Talkdesk?** The quality of the calls are good , you can listen to your calls afterwork, and calls are recorded just to assure the customers that their personal information wont be shared to third parties . I also love the fact that it is easy to use and it has new features to help me navigate and give me time to record information about what was happening on the call before taking the next call , like After call work . **What do you dislike about Talkdesk?** So far I've had the best experience using talk desk at work . **What problems is Talkdesk solving and how is that benefiting you?** Currently it has added more features to accomodate me at a workplace ,timer to read time you have after call before taking next call and auxing to the right feature when pressed it before time for after call has finished. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate the call quality and the ability to listen to and record calls. We understand that occasional technical issues and poor audio quality can be frustrating, and we're continuously working to improve our platform to provide a better experience for all users. ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?filters%5Bnps_score%5D%5B%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A30%3A28+-0500&secure%5Bsession_id%5D=a02b5ad4-2b8b-42b9-adba-b43464e9caef&secure%5Btoken%5D=e096bcd20d98a63474451b5eba7403786fe3c35a47431ceecb9164b770112029&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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[Snap](https://www.g2.com/products/snap/reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Analytics](https://www.g2.com/products/zoho-analytics/reviews) ## Talkdesk Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)