1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Talkdesk Discussions](https://www.g2.com/products/talkdesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ![Reward for good Talkdesk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37358/medal.svg "Reward for good Talkdesk reviews") ](/products/talkdesk/reviews) [ Talkdesk ](/products/talkdesk/reviews) (2,536)4.4/5 Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Show More * * * ### 107 Discussions ### 119 Participants ### 64.0 Nps Score Already have Talkdesk? ### All Talkdesk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Talkdesk SIP-trunk with with Zoom Phone ](/discussions/26747-talkdesk-sip-trunk-with-with-zoom-phone) As Talkdesk has a SIP-trunk with Zoom Phone (as an add-on). It does not have function to transfer the calls to a ZoomPhone internal phone number (ZoomPhone internal 5-digit extension). [ SIP-trunk ](https://www.g2.com/tags/sip-trunk)[ ZoomPhone ](https://www.g2.com/tags/zoomphone)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![wrx p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wrx p.") WP Loading... [wrx p.](https://www.g2.com/users/1a8bc549-f16e-40e0-a8b2-af4d7334dab4 "wrx p.") • about 6 years ago Sr. Security Engineer at General Dynamics Information Technology Sr. Security Engineer at General Dynamics Information Technology More Options - [ # Talkdesk request callback function needs an improvement ](/discussions/26746-talkdesk-request-callback-function-needs-an-improvement) Currently Talkdesk callback function does not allow a caller to specify to which number to receive a call back at. It sounds like this function was designed mostly around the mobile user use case. The issue with this is a calling party might be blocking caller ID and without a return call phone... [Read more](/discussions/26746-talkdesk-request-callback-function-needs-an-improvement) [ talkdesk ](https://www.g2.com/tags/talkdesk)[ callback ](https://www.g2.com/tags/callback)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Talkdesk CTI integration with 3rd party applications ](/discussions/26745-talkdesk-cti-integration-with-3rd-party-applications) We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar. [ talkdesk ](https://www.g2.com/tags/talkdesk)[ callbar ](https://www.g2.com/tags/callbar)[ 3rd party apps ](https://www.g2.com/tags/3rd-party-apps)[ CTI Integration ](https://www.g2.com/tags/cti-integration) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Issue to determine and existing CallBar session with Talkdesk ](/discussions/26744-issue-to-determine-and-existing-callbar-session-with-talkdesk) We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... [Read more](/discussions/26744-issue-to-determine-and-existing-callbar-session-with-talkdesk) [ talkdesk ](https://www.g2.com/tags/talkdesk)[ callbar ](https://www.g2.com/tags/callbar)[ established user sessions ](https://www.g2.com/tags/established-user-sessions)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) [ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # TalkDesk CallBar running on Citrix ](/discussions/26743-talkdesk-callbar-running-on-citrix) We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... [Read more](/discussions/26743-talkdesk-callbar-running-on-citrix) [ talkdesk ](https://www.g2.com/tags/talkdesk)[ CITRIX ](https://www.g2.com/tags/citrix)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") JS Loading... [Justin S.](https://www.g2.com/users/a22ca2c5-554a-47f9-930a-76e616f4ce84 "Justin S.") • over 6 years ago More Options - [ # When will you have full Talkdesk functionality on the Iphone App? ](/discussions/when-will-you-have-full-talkdesk-functionality-on-the-iphone-app) Would like to be able to conduct all calls via phone in order to be more remote. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # ¿Cómo puedo hacer para tener contestadores automáticos dinámicos? Así como vincular las respuesta ](/discussions/como-puedo-hacer-para-tener-contestadores-automaticos-dinamicos-asi-como-vincular-las-respuesta) Las opciones al finalizar una pregunta, se pueden vincular con campos de salesforce Service Cloud? Vincular también los records a los accounts [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AC Loading... [Aaron C.](https://www.g2.com/users/0a3a5d8f-8b56-41f6-a3ae-96a08218691c "Aaron C.") • over 6 years ago CSR CSR More Options - [ # Why don't adding a history calls option ](/discussions/why-don-t-adding-a-history-calls-option) Please change the way to track the call due to the fact that it's really complicated to see the history of call and try to track who did you speak with. since if you don't have any information about the load ID or a phone number. Also having the option of having a call tracking will improve our... [Read more](/discussions/why-don-t-adding-a-history-calls-option) [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Ralph C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ralph C.") RC Loading... [Ralph C.](https://www.g2.com/users/156b73ed-8231-492b-badd-740009125b31 "Ralph C.") • over 6 years ago System Administrator at Happy Money System Administrator at Happy Money More Options - [ # What integration options are there? ](/discussions/what-integration-options-are-there) In this survey it asked with integrate with Talkdesk, but I am not aware of any integrations. What integrations are available with Talkdesk? [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SB Loading... [Sherina B.](https://www.g2.com/users/cea3ed7e-460b-48b4-8239-dd05567ec385 "Sherina B.") • over 6 years ago Senior Account Manager Team Lead Senior Account Manager Team Lead More Options - [ # Do you plan to have a mobile app for this? ](/discussions/do-you-plan-to-have-a-mobile-app-for-this) I'd like to use it when I'm on the go, however, I need to go to browser first and login. It would be easier if I can use it thru mobile app. [ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps) [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/talkdesk/discuss?page=4) - [1](/products/talkdesk/discuss) - [2](/products/talkdesk/discuss?page=2) - [3](/products/talkdesk/discuss?page=3) - [4](/products/talkdesk/discuss?page=4) - 5 - [6](/products/talkdesk/discuss?page=6) - [7](/products/talkdesk/discuss?page=7) - [Next ›Next ›](/products/talkdesk/discuss?page=6) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/talkdesk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Product Avatar Image") ### Have you used Talkdesk before? Answer a few questions to help the Talkdesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D5%26small_ask%3Dtalkdesk) No ## Top Contributors in Talkdesk 1 ![Olivier T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivier T.") OT Loading... ### [Olivier T.](https://www.g2.com/users/a9ca35de-a6f7-4e67-a6b9-4b21600a5622 "Olivier T.") Consultant 5 pts 2 ![Vanshika T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanshika T.") VT Loading... ### [Vanshika T.](https://www.g2.com/users/91c27bcd-98b9-4dcc-ae50-7dbb5ca4cef0 "Vanshika T.") Executive - Outbound Team - Welcome Call Manager 3 pts 3 ![Ed P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ed P.") EP Loading... ### [Ed P.](https://www.g2.com/users/66fd7838-9d25-42e0-8396-ea3cf5f76c75 "Ed P.") Director Telephony Applications Support at Sysco 3 pts 4 TM Loading... ### [Thakur Ji M.](https://www.g2.com/users/3b605f50-5a3e-4fd8-a8fa-e1bc3b309cf2 "Thakur Ji M.") Operations Team Lead 2 pts 5 ![wrx p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wrx p.") WP Loading... ### [wrx p.](https://www.g2.com/users/1a8bc549-f16e-40e0-a8b2-af4d7334dab4 "wrx p.") Sr. Security Analyst 2 pts