1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Talkdesk Discussions](https://www.g2.com/products/talkdesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ![Reward for good Talkdesk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37358/medal.svg "Reward for good Talkdesk reviews") ](/products/talkdesk/reviews) [ Talkdesk ](/products/talkdesk/reviews) (2,536)4.4/5 Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Show More * * * ### 107 Discussions ### 119 Participants ### 64.0 Nps Score Already have Talkdesk? ### All Talkdesk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # are you hurting any Futures in the next year ](/discussions/39364-are-you-hurting-any-futures-in-the-next-year) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # fg ](/discussions/38628-fg) fg [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # What would be the best way in contacting you for any support related inquiries for mytalkdesk or the callbar? ](/discussions/37879-what-would-be-the-best-way-in-contacting-you-for-any-support-related-inquiries-for-mytalkdesk-or-the-callbar) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # What our the future updates that may take place? ](/discussions/37820-what-our-the-future-updates-that-may-take-place) Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Given our current climate of remote working, how can talkdesk help? ](/discussions/36520-given-our-current-climate-of-remote-working-how-can-talkdesk-help) how can you use Talkdesk to improve recruitment, training and working from home? [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AV Loading... [ALYSSA V.](https://www.g2.com/users/9a6c0afa-d87b-4412-b234-5449354de235 "ALYSSA V.") • over 5 years ago More Options - [ # Lack of the on-line user ](/discussions/35776-lack-of-the-on-line-user) Would it be possible to implement a feature in live reporting wherein there's an alert or alarm if an agent was unable to answer or rejected the call? Co [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Aaron Marc L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron Marc L.") AL Loading... [Aaron Marc L.](https://www.g2.com/users/6cf06818-9e56-4dd4-82d2-49040c7c6e11 "Aaron Marc L.") • over 5 years ago More Options - [ # Would it be possible to implement a feature in live reporting wherein there's an alert or alarm if an agent was unable to answer or rejected the call? ](/discussions/34955-would-it-be-possible-to-implement-a-feature-in-live-reporting-wherein-there-s-an-alert-or-alarm-if-an-agent-was-unable-to-answer-or-rejected-the-call) This is to make sure proper disciplinary actions will be made to those agents that are not answering calls in a timely manner or for those who deliberately not answer the calls that comes in to them. [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Talkdesk user provisioning from Okta ](/discussions/26750-talkdesk-user-provisioning-from-okta) As much as Talkdesk integration with Okta is straightforward it lacks user provisioning from Okta. SCIM-based would be preferred, but JIT could be a nice start. [ talkdesk ](https://www.g2.com/tags/talkdesk)[ SCIM ](https://www.g2.com/tags/scim)[ User Provisioning ](https://www.g2.com/tags/user-provisioning)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software) [ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Lack of the on-line user community/ features upvoting ](/discussions/26749-lack-of-the-on-line-user-community-features-upvoting) For some reason Talkdesk does not have an online user community, which would allow TD customers to share the feedback. Also customers don't have a way to upvote on other customers feature requests. Any other modern cloud-based application should have a better way to collect customer feedback. [ talkdesk ](https://www.g2.com/tags/talkdesk)[ customer forum ](https://www.g2.com/tags/customer-forum)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 6 years ago More Options - [ # Talkdesk usage-based calling plans ](/discussions/26748-talkdesk-usage-based-calling-plans) Talkdesk needs to introduce an unlimited calling plan. usage based billing plans are mostly legacy from cellphone carries. [ talkdesk ](https://www.g2.com/tags/talkdesk)[ calling plan ](https://www.g2.com/tags/calling-plan)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/talkdesk/discuss?page=3) - [1](/products/talkdesk/discuss) - [2](/products/talkdesk/discuss?page=2) - [3](/products/talkdesk/discuss?page=3) - 4 - [5](/products/talkdesk/discuss?page=5) - [6](/products/talkdesk/discuss?page=6) - [7](/products/talkdesk/discuss?page=7) - [Next ›Next ›](/products/talkdesk/discuss?page=5) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/talkdesk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Product Avatar Image") ### Have you used Talkdesk before? Answer a few questions to help the Talkdesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D4%26small_ask%3Dtalkdesk) No ## Top Contributors in Talkdesk 1 ![Olivier T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivier T.") OT Loading... ### [Olivier T.](https://www.g2.com/users/a9ca35de-a6f7-4e67-a6b9-4b21600a5622 "Olivier T.") Consultant 5 pts 2 ![Vanshika T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanshika T.") VT Loading... ### [Vanshika T.](https://www.g2.com/users/91c27bcd-98b9-4dcc-ae50-7dbb5ca4cef0 "Vanshika T.") Executive - Outbound Team - Welcome Call Manager 3 pts 3 ![Ed P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ed P.") EP Loading... ### [Ed P.](https://www.g2.com/users/66fd7838-9d25-42e0-8396-ea3cf5f76c75 "Ed P.") Director Telephony Applications Support at Sysco 3 pts 4 TM Loading... ### [Thakur Ji M.](https://www.g2.com/users/3b605f50-5a3e-4fd8-a8fa-e1bc3b309cf2 "Thakur Ji M.") Operations Team Lead 2 pts 5 ![wrx p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wrx p.") WP Loading... ### [wrx p.](https://www.g2.com/users/1a8bc549-f16e-40e0-a8b2-af4d7334dab4 "wrx p.") Sr. Security Analyst 2 pts