1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Talkdesk Discussions](https://www.g2.com/products/talkdesk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ![Reward for good Talkdesk reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37358/medal.svg "Reward for good Talkdesk reviews") ](/products/talkdesk/reviews) [ Talkdesk ](/products/talkdesk/reviews) (2,535)4.4/5 Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. Show More * * * ### 107 Discussions ### 119 Participants ### 64.0 Nps Score Already have Talkdesk? ### All Talkdesk Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # For simple app there is no questions! ](/discussions/for-simple-app-there-is-no-questions) For simple app there is no questions! [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # I was told by a rep that talkdesk has text capability and that he was going to enable it, and i never received said email or the ability to text using my talkdesk number ](/discussions/i-was-told-by-a-rep-that-talkdesk-has-text-capability-and-that-he-was-going-to-enable-it-and-i-never-received-said-email-or-the-ability-to-text-using-my-talkdesk-number) Brian Barnes told me on a zoom meeting that he was going to enable the capability and send me an email on how to access and it, apparently never happened, or at least I never received the email. [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago Senior Supervisor Live Operations Senior Supervisor Live Operations More Options - [ # asdsad ](/discussions/asdsad) asdasd [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Contact Center Infrastructure (CCI) Software ](https://www.g2.com/tags/contact-center-infrastructure-cci-software) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Which are the best practices when migrating completely to Talkdesk? ](/discussions/which-are-the-best-practices-when-migrating-completely-to-talkdesk) In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW. [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # Is there any chance that Talkdek can also be linked to our tools? ](/discussions/is-there-any-chance-that-talkdek-can-also-be-linked-to-our-tools) Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... [Read more](/discussions/is-there-any-chance-that-talkdek-can-also-be-linked-to-our-tools) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Henrique S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrique S.") HS Loading... [Henrique S.](https://www.g2.com/users/46eb7ffd-de1f-4cd7-9e66-e2a0d82e66a4 "Henrique S.") • almost 5 years ago Customer Experience - Team Leader Customer Experience - Team Leader More Options - [ # What's the best way to create reports on TalkDesk? How do you manage to make your days easier with TalkDesk? ](/discussions/what-s-the-best-way-to-create-reports-on-talkdesk-how-do-you-manage-to-make-your-days-easier-with-talkdesk) For example, I want to know how many calls my agents did or receive in a certain period. How do I extract this information from TalkDesk? [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") CP Loading... [Connor P.](https://www.g2.com/users/665b6879-8641-4554-928c-2733056a55d9 "Connor P.") • about 5 years ago Alert Media & Info Team Lead Alert Media & Info Team Lead More Options - [ # When a call drops, what is the easiest and most effective way to find that caller and reach them? ](/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to... [Read more](/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Bakir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bakir P.") BP Loading... [Bakir P.](https://www.g2.com/users/601aae85-7380-41fb-b456-aac1627488d4 "Bakir P.") • about 5 years ago Team Leader in Contact Supprot Center Team Leader in Contact Supprot Center More Options - [ # Is there any way to track my agent KPI's and have some kind of file for him ? ](/discussions/is-there-any-way-to-track-my-agent-kpi-s-and-have-some-kind-of-file-for-him) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # The new Talkdesk Live page is pretty bad ](/discussions/the-new-talkdesk-live-page-is-pretty-bad) I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... [Read more](/discussions/the-new-talkdesk-live-page-is-pretty-bad) [ live ](https://www.g2.com/tags/live)[ talkdesk ](https://www.g2.com/tags/talkdesk)[ callbar ](https://www.g2.com/tags/callbar)[ inbound calls ](https://www.g2.com/tags/inbound-calls) [ contacts ](https://www.g2.com/tags/contacts)[ reporting ](https://www.g2.com/tags/reporting)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci)[ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # Can we generate the 'Tags' report in go and not by downloading each tags which takes time? ](/discussions/52139-can-we-generate-the-tags-report-in-go-and-not-by-downloading-each-tags-which-takes-time) We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat. [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Contact Center Operations Software ](https://www.g2.com/tags/contact-center-operations-software)[ Call Center Infrastructure (CCI) ](https://www.g2.com/tags/call-center-infrastructure-cci) [ Auto Dialer Software ](https://www.g2.com/tags/auto-dialer-software)[ ServiceNow Marketplace Apps ](https://www.g2.com/tags/servicenow-marketplace-apps)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.&title=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Talkdesk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Talkdesk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%0aAsk+Talkdesk+questions+and+get+answers+from+expert+users+in+our+Talkdesk+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/talkdesk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Product Avatar Image") ### Have you used Talkdesk before? Answer a few questions to help the Talkdesk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftalkdesk%2Fdiscuss%3Fpage%3D2%26small_ask%3Dtalkdesk) No ## Top Contributors in Talkdesk 1 ![Olivier T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivier T.") OT Loading... ### [Olivier T.](https://www.g2.com/users/a9ca35de-a6f7-4e67-a6b9-4b21600a5622 "Olivier T.") Consultant 5 pts 2 ![Vanshika T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanshika T.") VT Loading... ### [Vanshika T.](https://www.g2.com/users/91c27bcd-98b9-4dcc-ae50-7dbb5ca4cef0 "Vanshika T.") Executive - Outbound Team - Welcome Call Manager 3 pts 3 ![Ed P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ed P.") EP Loading... ### [Ed P.](https://www.g2.com/users/66fd7838-9d25-42e0-8396-ea3cf5f76c75 "Ed P.") Director Telephony Applications Support at Sysco 3 pts 4 TM Loading... ### [Thakur Ji M.](https://www.g2.com/users/3b605f50-5a3e-4fd8-a8fa-e1bc3b309cf2 "Thakur Ji M.") Operations Team Lead 2 pts 5 ![wrx p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "wrx p.") WP Loading... ### [wrx p.](https://www.g2.com/users/1a8bc549-f16e-40e0-a8b2-af4d7334dab4 "wrx p.") Sr. Security Analyst 2 pts