The support and guidance we have received from Talkative has been invaluable and has enabled us to offer our customers the right level of service through live chat and meet expectations. We were able to work closely with Talkative from the initial scoping of the project through to implementation and post-launch improvements to ensure the product suited our needs and this was critical to the success. The integration into our phone and email systems means that the management of workload streams is more efficient and can be viewed in one screen which is critical to us seeing a single view across all contact points. Review collected by and hosted on G2.com.
There is nothing we overly dislike about the product, but an improvement could definitely be made with the reporting, ideally it would be an essential everyday tool that was clearer and easier to run ourselves rather than relying on Talkative. Review collected by and hosted on G2.com.