I can't say enough about the Talkative team! They were great to work with during our implementation and have been extremely responsive post-launch. From an agent point of view, the Talkative tool is very easy to use and the integration into Salesforce is excellent. For administrators, the Engage platform is very flexible and enables a ton of customizations of the end user experience. Reporting in the Engage platform itself is rudimentary, but you have access to all the data you need in Salesforce and connecting to it through a tool like PowerBI was easy. Review collected by and hosted on G2.com.

The tools for contact center supervisors are limited right now, so real time management isn't easy yet, but I know Talkative has improvements planned and in their roadmap. Review collected by and hosted on G2.com.

Talkative is an excellent product and key component of a digital transformation strategy, but it's the people at Talkative that truly differentiate the solution from anything else on the market. You won't find a better team that not only possesses the right mix of technical resources and capabilities, but are also more than willing to go the extra mile to deliver the best possible solution for the customer. Review collected by and hosted on G2.com.

I wish we would have chosen Talkative sooner. Review collected by and hosted on G2.com.

The software is flexible, user-friendly, and a joy to use. Flexibility is vital for me, and I have made it look how I want on our website and configured it perfectly for the activity we receive on our website. The Support we received in terms of Training and usability was superb. Review collected by and hosted on G2.com.

There are none that I can think of at this time. Review collected by and hosted on G2.com.

Flexibility and support - powerful platform Review collected by and hosted on G2.com.

Some set up can be complex, but the team are there to support all the way Review collected by and hosted on G2.com.

Talkative have been our dedicated Live Chat fulfillment partner since 2018. The team are great to work with, and nothing is ever too much trouble.

Customer experience is at the forefront of everything they do, and their ability to set up Live chat solutions quickly and effectively means that we can often exceed our client’s expectations with implementation.

From a user perspective, we have jointly developed a console that works for a contact centre, but the Talkative Engage platform always works well for dealerships and OEM’s. The team constantly refine and improve the console, ensuring complete end-to-end testing and our buy-in before release.

Talkative are reactive to our needs and, more importantly, adapt their solution to ensure we achieve best-in-class service. New features are constantly added to their roadmap, and we regularly review together to enhance our combined service offering to the market. Review collected by and hosted on G2.com.

No issues at all – the team make themselves available for contact and are fast to respond to any queries. Review collected by and hosted on G2.com.

Talkative has been a great partner to work with. They have provided a customized solution to meet our business needs and ensure seamless integration with our customers. We have implemented a hybrid video and chat solution with Mitel Contact Center Solution for our travel business. Overall, excellent product and highly recommended. Review collected by and hosted on G2.com.

There is no dislike at this time with the product or support Review collected by and hosted on G2.com.

Talkative are an easy supplier to work with. They react quickly and understand the partnership between supplier and customer. Their technology is great and we have seen real measurable value and sales from introducing this system. Review collected by and hosted on G2.com.

I cant think of any downsides of working with Talkative. Review collected by and hosted on G2.com.

We decided to implement the Talkative web chat solution to integrate with our Mitel Contact Centre solution, enable translation and other features and provide more reassurance around GDPR. The Talkative team proved a pleasure to work with, they are pro-active and take on board suggestions for feature development, exceeding our expectations. Review collected by and hosted on G2.com.

Nothing to dislike – the product does not have Facebook messenger integration at present but they have listened to our feedback and the enhancement is due soon. Review collected by and hosted on G2.com.

The ease and convenience of registration and support. Review collected by and hosted on G2.com.

Sometimes the tool takes a while to respond, but nothing much. Review collected by and hosted on G2.com.

To be honest its the whole solution. It's ability to seamlessly integrate with our MITEL telephony was our initial attraction as we wanted to be able to manage webchat and calls together in the same system. However from the first discussion with Talkative we knew it was going to give us so much more. Talkative as a company are very easy to work with, they are down to earth, open and collaborative. Their solution has the bells and whistles you'd like as well, from being able to view which screen your customer is on to being able to live interact with that screen to name two of many. It's also very easy to use for all; customers, agents and management which is a must in a busy environment. All in all i would highly recommend Talkative as a company and webchat solution. Review collected by and hosted on G2.com.

Nothing major springs to mind, the reporting could be a little better but they've engaged with us on that and are working on it. Review collected by and hosted on G2.com.