--- title: Talkative Reviews meta\_title: 'Talkative Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Talkative works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Talkative Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Talkative but has limited features. Are you part of the Talkative team? [Upgrade your plan](https://my.g2.com/talkative/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive. * * * Seller [Talkative](https://www.g2.com/sellers/talkative) Discussions [Talkative Community](https://www.g2.com/products/talkative/discuss) Languages Supported Bengali, Bulgarian, Czech, Welsh, Danish, German, Greek, English, French, Dutch, Punjabi, Polish, Spanish Overview by Chris Thomas Show More ## Pricing Pricing provided by Talkative. ### Team Starting at $45.00 1 Users Per Month ### Business Starting at $60.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/talkative/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/talkative/competitors/alternatives) ## User Insights Average based on 24 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 7/13/2026 "Exceptional Customization and Stellar Support" 5/5 What do you like best about Talkative? I like how customizable Talkative is and that all changes can be done within the Talkative platform without having to use any other systems. I appreciate being able to change the positioning of the widget and welcome cards, and set up chat bots to be the first responder, which provides our agents with more information to support the user. I also find the support team to be great; Jack is an asset to the team and goes above and beyond to create helpful guides on how I can make the changes I need myself. Review collected by and hosted on G2.com. What do you dislike about Talkative? Sometimes the Mitel integration doesn't work as expected, and it means that chats get stuck between users. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Talkative allows our customers to communicate with us through another platform and efficiently assigns queries to the right team. It lets us customize the chat interface and set up chat bots as first responders, giving agents more information to assist users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MB Mike B. Business Development Mangage Small-Business (50 or fewer emp.) 3/25/2025 "Great experience so far" 5/5 What do you like best about Talkative? The account setup and resources available are really useful. The information provided was clear and direct and really helped with the setup process. The support that we have received has been second to none! Migration from our old software was done in around 10 days, we are filly integrated now and there was no downtime at all. We use the software 7 days a week in a call centre environment and Talkative is really fit for purpose. There are so many features, some we have not discovered yet, but the ones I have discovered have made the platform really easy to use. Review collected by and hosted on G2.com. What do you dislike about Talkative? The initial setup can be quite daunting, however, Jasmine provided us with a portal that broke each area down into small modules and it was a very logical setup process. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? We are an MSP who handle chats for multiple businesses and each has to be handled in their own specific way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Mid-Market (51-1000 emp.) 1/16/2026 "Delivering an AI-Enabled Chatbot" 4.5/5 What do you like best about Talkative? Really helpful, super responsive in getting us set up with our AI enabled chatbot Review collected by and hosted on G2.com. What do you dislike about Talkative? At this point in time, I have no complaints. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Our chatbot helps manage front end workload. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TE Tom E. Service Manager - Opus Enterprise (\> 1000 emp.) 8/8/2025 "Jack - a credit to Talkative and obsessive about providing a world class customer experience." 5/5 What do you like best about Talkative? In my recent interaction with Jack, he demonstrated all of the desirable skills for someone in a customer facing role. He was patient, persistent and dedicated to assisting me and our mutual client. He provided a solution to the customer query and was a pleasure to work with. I can't speak highly enough of him. Review collected by and hosted on G2.com. What do you dislike about Talkative? I haven't engaged much with Talkative but at the moment, there are no negatives. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Our mutual client utilises the chat bot, it's easy use allows for a good customer experience for their clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Akriti S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akriti S.") AS Akriti S. Quality Analyst (Fincrime, Retail, AML/CTF) Small-Business (50 or fewer emp.) 6/13/2024 "Digital Talks" 4.5/5 What do you like best about Talkative? Working environment helps in enhancing the professional growth and achieving the goals. ii) Perks and incentives encourage for improvement in work. iii) Flexibility in shift timings. Review collected by and hosted on G2.com. What do you dislike about Talkative? Have not found anything disturbing yet but work from home option if available, in case of urgency, will be more beneficial. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? We are facing problems in having conversation with the clients., now we have started using Talkative which helps in enhancing our worktype growth., by the customer support/success teams are outstanding, super helpful, available, and willing to make you succeed with their solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 9/27/2023 "A great service for live chat capabilities and more!" 5/5 What do you like best about Talkative? Talkative's easy to use interface make it easy to implement and train a team of agents quickly. Keeping an eye on interaction logs is swift and easy for admin staff as well. Getting our team onboarded to the service was quite painless. Review collected by and hosted on G2.com. What do you dislike about Talkative? Some of the extra services, such as co-browse, aren't quite as fleshed out or intuitive. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Talkative is providing our company with live chat services as as well as some other powerful features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/15/2023 "Very pleased with the product features and the provided support" 5/5 What do you like best about Talkative? Besides the fact that the product is continuously in development and it has a lot of useful features, the support that you get is really great, quick response times with SME. Especially compared to other companies the support is really outstanding. Review collected by and hosted on G2.com. What do you dislike about Talkative? I haven't found any disturbing things yet, but sometimes it takes a while before you're 100% used to the endless configuration possibilities and where to find them. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? We were looking for a Live Chat tool that also works on the Salesforce Platform. Talkative does that for a fraction of the price and with much more possibilities and features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Georgia N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Georgia N.") GN Georgia N. Manager Stop It Now! Mid-Market (51-1000 emp.) 8/18/2022 "Amazing product and customer service - would highly recommend!" 5/5 What do you like best about Talkative? Customer service! They always go the extra mile to ensure that the product meets our needs. I have worked with them at two separate organizations, and met with several team members and every interaction has been amazing. The product meets the unique needs of our service perfectly, and when there are elements we are interested in adding they go the extra mile to explore new adaptions. Review collected by and hosted on G2.com. What do you dislike about Talkative? Nothing. I have nothing but positive things to say about this company. Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Talkative allows us to provide an anonymous self-help live chat service to individuals who are seeking help but do not feel able to call the helpline. This chat service receives positive feedback from clients and staff and allows people to access the help that they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel Gonçalves M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Gonçalves M.") DM Daniel Gonçalves M. Product Manager Mid-Market (51-1000 emp.) 9/23/2022 "Powerful Tool with an amazing and customer-obsessed team" 5/5 What do you like best about Talkative? Talkative is a very powerful and flexible platform that really 'fits' your business needs. Moreover, the customer support/success teams are outstanding, super helpful, available, and willing to make you succeed with their solution. They embody and truly live the concept of customer obsession Every time we needed their help to understand, improve and tweak the configurations, the whole team was available through email and very productive calls Special thanks to Seb, Rudy, and Stephen for all the attention and guidance! Review collected by and hosted on G2.com. What do you dislike about Talkative? So far, the whole experience has been very productive and positive. At this time we don't have negative points to highlight, which is something remarkable to say the least Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Talkative is helping Soul Trade Marketing to develop and deliver a powerful and delightful experience for prospective users willing to get in touch with the brands they love Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Albert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Albert H.") AH Albert H. VP of Partner Engagement Small-Business (50 or fewer emp.) 11/3/2022 "VP of Partner Engagement at AOneATM" 5/5 What do you like best about Talkative? An incredible platform that is highly versatile and a dynamic team that is always coming up with new ideas! Review collected by and hosted on G2.com. What do you dislike about Talkative? The biggest downside I have found with Talkative is that I did not find them sooner; they are amazing! Review collected by and hosted on G2.com. What problems is Talkative solving and how is that benefiting you? Talkative provides a digital connection with a human touchpoint- the best platform out there! We interviewed dozens of companies, and none even came close to Talkative. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ## Questions about Talkative? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkative ](https://www.g2.com/products/talkative/discussions/new) GU Guest User What is Talkative used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-talkative-used-for) [ View all Discussions ](https://www.g2.com/products/talkative/discuss) ## Pricing Options Pricing provided by Talkative. ### Team Starting at $45.00 1 Users Per Month ### Business Starting at $60.00 1 Users Per Month ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/talkative/pricing) ##### ##### Talkative Features Communication Co-Browsing [ View More Features ](https://www.g2.com/products/talkative/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Chatbots](https://www.g2.com/categories/chatbots)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) [Live Chat](https://www.g2.com/categories/live-chat)[Chatbots](https://www.g2.com/categories/chatbots)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[AI Chatbots](https://www.g2.com/categories/ai-chatbots)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Co-Browsing](https://www.g2.com/categories/co-browsing) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best payment analytics tools for SaaS companies that need to understand customer payment behavior and subscription trends?](https://www.g2.com/discussions/what-are-the-best-payment-analytics-tools-for-saas-companies-that-need-to-understand-customer-payment-behavior-and-subscription-trends)[Which anti-money laundering tool is best for small businesses](https://www.g2.com/discussions/which-anti-money-laundering-tool-is-best-for-small-businesses)[Which fleet management software integrates well with GPS](https://www.g2.com/discussions/which-fleet-management-software-integrates-well-with-gps) [Which Google Workspace project management solutions integrate directly with Gmail and Google Calendar for seamless workflow?](https://www.g2.com/discussions/which-google-workspace-project-management-solutions-integrate-directly-with-gmail-and-google-calendar-for-seamless-workflow)[Best restaurant POS system for small business](https://www.g2.com/discussions/best-restaurant-pos-system-for-small-business)[Pros and Cons Details](https://www.g2.com/products/talkative/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)