--- title: Talisma Chat & Cobrowse Reviews meta\_title: 'Talisma Chat & Cobrowse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Talisma Chat & Cobrowse works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Talisma Chat & Cobrowse Reviews & Product Details Talisma Chat & Co-Browse is a dynamic solution designed to facilitate real-time communication between organizations and their website visitors through text dialogue and collaborative browsing. This tool enables agents to interact simultaneously with multiple visitors, providing personalized and immediate attention to enhance the online experience. With seamless access to a unified view of all previous customer interactions across various communication channels, agents can respond swiftly using a comprehensive knowledge base of FAQs, response templates, web links, and documents. Key Features and Functionality: - Proactive Chat: Initiates chat sessions based on predefined visitor behaviors, such as landing on the site or exhibiting specific browsing patterns. This proactive engagement improves customer experience, reduces operational costs, decreases shopping cart abandonment, and boosts conversion rates. - Co-Browsing: Allows agents to view and interact with the visitor's current webpage in real-time, facilitating guided assistance, smoother onboarding, and effective demonstrations without requiring downloads or additional software. - Unified Customer View: Provides agents with single-click access to a consolidated history of all customer interactions across multiple channels, ensuring informed and consistent responses. - Knowledge Base Integration: Equips agents with instant access to a repository of FAQs, response templates, web links, and documents, enabling quick and accurate responses to inquiries. Primary Value and User Solutions: Talisma Chat & Co-Browse addresses the need for efficient and personalized customer engagement in the digital space. By enabling real-time, proactive communication and collaborative browsing, it enhances customer satisfaction, reduces operational costs, and increases conversion rates. The solution empowers agents with comprehensive tools and information, leading to faster issue resolution and a more cohesive customer experience. * * * Seller [Talisma](https://www.g2.com/sellers/talisma) Discussions [Talisma Chat & Cobrowse Community](https://www.g2.com/products/talisma-chat-cobrowse/discuss) Show More ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Zoho Assist](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Assist") Zoho Assist 4.7/5(718) ](https://www.g2.com/products/zoho-assist/reviews) [ View All Alternatives ](https://www.g2.com/products/talisma-chat-cobrowse/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Rakshit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rakshit P.") RP Rakshit P. Team Manager Information Technology and Services Small-Business (50 or fewer emp.) 1/26/2025 "A good service riddled by constant downtimes." 2.5/5 What do you like best about Talisma Chat & Cobrowse? Talisma helps you to set up screen sharing and co-browsing on the go for your clients without them having to download any external apps. It works pretty much like AnyDesk, but it has more features which are better for a professional environment. Its easy for the clients to navigate and doesn't require a lot of explaining. 1) The latency is better than other competitors, like Anydesk. 2) Features like tab sharing and sound sharing. 3) Works fine even on average internet connections. 4) It's very easy to integrate into our work desktops because there is an option to hide specific applications/ data while sharing your screen. 5) I have used it four-five times till now, and the experience has been great. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? It's a great service but the problem is the constant downtimes. Even at the time of writing this, the website isn't working. And there is no way for us to contact support and get a reply fast because of it. What good are all the features if we cannot rely on it to use it in our meetings? Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Co-browsing on the go with clients, much better than their competitors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AR Aman R. CMA Small-Business (50 or fewer emp.) 2/26/2025 "EASY TO USE" 5/5 What do you like best about Talisma Chat & Cobrowse? I think best thing about Talisma Chat & Cobrowse is how it help customer service easy. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? I am not dislike but I prefer Talisma chat because it is to use and access Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Before, if I have issue on website, I need explain everything in long message. Now, agent can see my screen and guide me easy. It benefit me because I get fast answer and no need to type so much. Also, it help understand better because agent show steps instead of just tell. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Mridul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mridul K.") MK Mridul K. Technical Assistant Small-Business (50 or fewer emp.) 1/27/2025 "A solid customer engagement tool" 4/5 What do you like best about Talisma Chat & Cobrowse? I love how the tool makes it easier to communicate with customers in realtime. I can access chat history without any hassle and also use canned responses significantly. Cobrowse also is an impressive tool that provides hands on assistance, helping us guide customers or clients through complex processes without any difficulties and with great precision. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? Sometimes the system feels a bit slow, while handling multiple chats. Also, some features are a bit tricky to use without additional support. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Talisma Chat & Cobrowse has helped us provide faster and efficent customer support by allowing real time communicating and with the feature to screen-share. It has helped solve the problems of akward communications or misunderstandings during support interactions by allowing us to guide clients/customers step by step through issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite EP Emma P. Employee Relations Manager Government Administration Mid-Market (51-1000 emp.) 1/3/2025 "Useful tool for customer support in case of co-browsing" 4.5/5 What do you like best about Talisma Chat & Cobrowse? Talisma Chat & Cobrowse is helpful in the process of solving the intricate questions and concerns that customers have. I can easily identify problems and lead the customer through the buying process with the help of live chat and the possibility to monitor their actions. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? It has a pretty big drawback in my opinion as I can’t control what the customer will see on my screen precisely. I cannot selectively block areas or data which may be a major issue in terms of security when dealing with customers’ information. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Talisma Chat & Cobrowse has enhanced my customer service interaction to a great deal. I am able to grasp the customer’s needs and offer solutions when I sit with the customer and navigate through the website with them. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hatsuki S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hatsuki S.") HS Hatsuki S. Senior Business Analyst Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 2/10/2025 "Not very powerful real time tool..." 1.5/5 What do you like best about Talisma Chat & Cobrowse? It can actually work well with small sized, simple companies where communcation in a collaborative browsing is not essential. Other than that, I can say the customer support worked really hard to get it implemented and made it easy for user testing. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? The product is not designed to go above, can work in simple organisations, not suitable for complex, especially multi national, international companies. The features won't be enough if you are looking for a better tool as this is supposed to be a daily tool to use. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? With the product, we were able to see what kind of tool the company needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GM Gautam M. Analyst Mid-Market (51-1000 emp.) 2/9/2025 "Overall Experience" 4.5/5 What do you like best about Talisma Chat & Cobrowse? It helps users to seamlessly view a visitor's webpage in real time which helps in building communication in the real world, This helps in making is ease of use, ease of implementation and the customer support is round the clock. We can frequently use it with ease of integration. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? Nothing to be dislike when you get such great CRM Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Talisma Chat & Cobrowse helps in giving real time communication with the ease of itegration and helping rounf the clock for every neccessary need Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ralph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ralph B.") RB Ralph B. Consultant en marketing Consulting Small-Business (50 or fewer emp.) 1/31/2025 "Talisma CRM facilitates customer management, but its interface requires some adaptation." 4/5 What do you like best about Talisma Chat & Cobrowse? Talisma Chat & Cobrowse offers instant assistance, enhancing customer engagement through smooth interaction and effective screen sharing to resolve issues. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? Talisma Chat & Cobrowse can be complex to configure, with an interface that is sometimes not very intuitive. Some users report slowdowns and a technical support that could be improved. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Talisma Chat & Cobrowse solves customer communication problems in real time, allowing for quick and visual assistance. This improves efficiency, reduces errors, and increases customer satisfaction. Review collected by and hosted on G2.com. Show More 7/31/2025 Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Mohit C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit C.") MC Mohit C. Technical Recruitment Consultant Staffing and Recruiting Mid-Market (51-1000 emp.) 1/22/2025 "Talisma Chat & Cobrowse - A Simple & Easy Communication Tool" 4.5/5 What do you like best about Talisma Chat & Cobrowse? It's quick to set up and works well with other tools. The customer support is always helpful, and I find myself using it often because it just works. It has everything I need to manage chats and browsing with ease. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? I think some more customization options needs to be updated so that it can work smoothly with other tools. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? It helps me chat with clients and guide them on websites at the same time. It makes supporting clients faster and easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Himanshu B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu B.") HB Himanshu B. Creative Head Marketing and Advertising Enterprise (\> 1000 emp.) 2/21/2025 "Captivating Talisma Chat & Co-Browse" 4.5/5 What do you like best about Talisma Chat & Cobrowse? Personalised Assistance:Quick access to response templates and customer interaction history enables tailored support & Increased Customer Satisfaction: Enhanced support experience leads to higher customer satisfaction and loyalty. Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? Limited Customisation: There are constraints on customising the chat window and Co-Browse features to match brand aesthetics. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? Customer Engagement:Proactive chat features reduce drop-offs and increase interaction & personal Assistance: Access to interaction history allows for tailored support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Abhay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhay S.") AS Abhay S. CS Support & CX Transformation Strategy Lead (Fractional) Internet Mid-Market (51-1000 emp.) 8/28/2024 "An awesome "All in One" tool to manage your emails and chats!" 4.5/5 What do you like best about Talisma Chat & Cobrowse? Talisma integrates seamlessly with popular CRM systems and other business tools, streamlining workflows and data management in relevance to customer support industry. Further, this platform allows for a high degree of customization, enabling businesses to tailor the chat experience to their specific needs and brand identity Review collected by and hosted on G2.com. What do you dislike about Talisma Chat & Cobrowse? Pricing for Talisma can be on the higher side, especially for smaller businesses or those with limited budgets. Also, this platform may have a somewhat steep learning curve, especially for users who are new to chat and co-browsing technology. Review collected by and hosted on G2.com. What problems is Talisma Chat & Cobrowse solving and how is that benefiting you? I had previously used Talisma in one of my past orgs, and I was really impressed with its performance and reliability. The platform did help us to improve our customer support, reduce response times, and increase customer satisfaction. I would highly recommend it to any business that is looking to enhance its customer engagement. Further, the platform's features and integration capabilities make it a valuable asset for improving customer satisfaction and driving sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/talisma-chat-cobrowse/pricing) ##### ##### Talisma Chat & Cobrowse Features Administration Access Control Web Page Navigation Real Time Assistance Security Data Security Data Masking [ View More Features ](https://www.g2.com/products/talisma-chat-cobrowse/features) ## Work at Talisma? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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