We used TalentLMS for many years. It was a great platform for basic e-learning management, until they began to introduce many tools that caused modules to be proprietary. In other words: anything put into their platform would be coded to be unique to their platform, making it nearly impossible to export or download your own content. This was clearly done to make it more difficult to switch platforms, and was additionally tied to a dramatic price increase. Avoid them at all costs. Review collected by and hosted on G2.com.
This company is a subscription scam. Do not enter any payment method onto their website - for a trial or otherwise. We were actually a customer for many years... when we finally canceled our subscription, they became extremely difficult to work with. Then, they still charged our payment method (thousands of dollars), and then refused to refund any amount. Do NOT trust TalentLMS. Review collected by and hosted on G2.com.
Thanks for taking the time to share your experience, and it is a pity to hear that it wasn't a positive one.
We take claims like this seriously. TalentLMS is a subscription-based service with clear renewal and cancellation terms, and charges are not made arbitrarily. That said, if a cancellation request was not handled correctly, that could point into a gap in how the request was processed, not an intent to mislead or overcharge. Billing issues are always reviewed case by case, and refunds depend on timing and contract terms.
At this point we want to clarify that you can cancel the subscription at any time through the interface so it won’t renew into a new billing cycle as long as the cancellation is completed before the renewal date/time. The steps are described in the public support article found in the URL below.
If you’re open to it, please reach out to our Support team using one of the available methods described in the article, so this can be reviewed transparently and resolved properly.
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