
When we got started with ETL ~4 years ago, it was simple to get up and running. We were able to replicate our primary SQL database (~1TB) of data and data from assorted SaaS tools to our BigQuery data warehouse so we could then transform it with DBT and expose it to our buisiness users.
Since then, it worked with little attention from us. Until it stopped working. Review collected by and hosted on G2.com.
TLDR:
* The product is not reliable
* They may refuse to support you
* Getting new configurations working requires extensive interaction with Support
* Support will ghost you
Replication of our PostgreSQL database silently stopped and no records were replicated. No errors were reported by Stitch - it just stopped copying data.
After realizing this, we contacted support and were told that we were using an unsupported configuration and they would not support it. This was news to us because this is not documented anywhere in the product, in their documentation, and they had not told us that we were running an unsupported configuration.
To recover we had to scramble to get into a supported configuration by reconfiguring the ETL process using a "supported" configuration. Unfortunately, this turned into a mess because the product was unable to reliably replicate several of our tables. Each time this happened, we had to open support requests (via Intercom chat), and each time this required that they had to make changes to our configuration.
When failures occurred, it was impossible to determine why things were failing. Stitch also appeared to not know why things were failing. Often, things mysterously just started working.
Recovering took us a solid month of work.
Whilst Stitch might appear to work - you can not trust it to continue to work, and if it fails you can expect to spend a significant amount of time to recover. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.




