# Best Live Chat Software for Small Business - Page 4 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Live Chat category. In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Small Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from a small business. ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 460 ### Category Stats (May 2026) - **Average Rating**: 4.46/5 (↓0.01 vs Apr 2026) - **New Reviews This Quarter**: 365 - **Buyer Segments**: Small-Business 60% │ Mid-Market 32% │ Enterprise 8% - **Top Trending Product**: SparrowDesk (+0.053) *Last updated: May 13, 2026* ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 94,300+ Authentic Reviews - 460+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Live Chat Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,586 reviews) | Scalable omnichannel ticket operations | "[Efficient and User-Friendly Customer Support Platform](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-11792478)" | | 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,941 reviews) | Salesforce-centered service operations | "[Agentforce Service Simplifies Customer Support and Team Workflows](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12813849)" | | 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,692 reviews) | Knowledge-base AI support deflection | "[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)" | | 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,365 reviews) | Omnichannel help desk automation | "[Streamlining Customer Support Through Automation and Visibility](https://www.g2.com/survey_responses/zoho-desk-review-12882510)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (220 reviews) | WhatsApp-based customer conversation scale | "[Instant, Personal Customer Messaging with Rich Replies](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12726026)" | | 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,938 reviews) | Reputation-led customer messaging | "[Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard](https://www.g2.com/survey_responses/birdeye-review-12725807)" | | 8 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,817 reviews) | CRM-connected support and self-service | "[Always Improving Customer Service Software](https://www.g2.com/survey_responses/hubspot-service-hub-review-6554029)" | | 9 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,468 reviews) | AI SDR website meeting conversion | "[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)" | | 10 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,842 reviews) | Website chat automation for lead capture | "[Easy setup, Lyro AI, and custom flows make Tidio great for customer support](https://www.g2.com/survey_responses/tidio-review-11581687)" | ## Which Type of Live Chat Software Tools Are You Looking For? - [Live Chat Software](https://www.g2.com/categories/live-chat) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- **Sponsored** ### LiveChat LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=191&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1856&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat&secure%5Btoken%5D=c27f29933fe0b7f59414f62033b45b23f1864d3459c985a6f95dbff76f5d3714&secure%5Burl%5D=https%3A%2F%2Fwww.livechat.com%2F&secure%5Burl_type%5D=free_trial) --- ## Buyer Guide: Key Questions for Choosing Live Chat Software Software ### What does Live Chat Software do? When I explain live chat software, I frame it as a system that helps businesses manage real-time conversations with customers and prospects. These platforms bring chat routing, shared inboxes, visitor context, common answers, support workflows, sales conversations, and customer records into one place. Instead of handling chats through disconnected tools or delayed follow-ups, teams can respond faster, manage requests more clearly, and connect conversations to broader support, sales, chatbot, ticketing, social messaging, and CRM workflows. ### Why do businesses use Live Chat Software? From the G2 reviewer patterns I evaluated, businesses use Live Chat Software because customer conversations can become difficult to manage across websites, messaging channels, support queues, and sales follow-ups. Users often point to missed inquiries, slow responses, scattered context, and manual handoffs as problems these tools help reduce. Common benefits include: - Faster responses to customer questions and website inquiries. - Centralized conversations across chat, email, social, and messaging channels. - Automation for repetitive questions, follow-ups, and routing. - Integrations with CRM, ticketing, and help desk systems. - Better visibility into leads, visitors, requests, and customer history. ### Who uses Live Chat Software primarily? After I evaluated G2 reviewer roles, I found support across frontline, operational, and leadership users: - **Customer support teams** handle service questions, tickets, and escalations. - **Customer success teams** respond to account needs and ongoing issues. - **Sales teams** capture leads, qualify visitors, and manage follow-ups. - **Marketing teams** connect campaigns, landing pages, and website engagement. - **Administrators** configure workflows, permissions, automations, and integrations. - **Owners and executives** monitor customer experience and team efficiency. ### What types of Live Chat Software should I consider? From G2 reviewer descriptions, several product types appear: - **Website chat tools** for visitor conversations and lead capture. - **AI chatbot and agent platforms** that automate responses and gather context. - **Help desk chat systems** that connect conversations with tickets and knowledge resources. - **Omnichannel messaging platforms** for chat, email, social, WhatsApp, and related channels. - **CRM-connected chat tools** for sales pipelines and customer records. - **Contact center platforms** with routing and agent management. ### What are the core features to look for in Live Chat Software? When I break down G2 reviews for this category, I look closely at the themes users repeatedly mention: - A simple chat widget and straightforward setup that help teams launch live chat quickly. - Automation, bots, and AI-assisted responses that help handle common questions at scale. - Human handoff, routing, and escalation controls that help move conversations from automation to the right agent. - Integrations with CRM, help desk, email, and messaging platforms that help connect chat activity to customer records and support workflows. - Visitor tracking and customer context that help agents understand who they are speaking with and respond more effectively. - Ticketing, conversation history, and shared inbox workflows that help support teams manage conversations together. - Reporting and dashboards that help teams monitor chat volume, response times, resolution rates, and team performance. - Customization controls for branding, workflows, languages, and permissions that help teams tailor live chat to their customer experience. ### What trends are shaping Live Chat Software right now? Based on the G2 reviewer sentiment I evaluated, several trends stood out: - **AI agents and chatbots** are advancing toward faster, more conversational response quality. - **Escalation design is gaining attention** as the handoff between automation and human support becomes a key satisfaction driver. - **Omnichannel coverage is broadening** as teams unify chat alongside email, social, and messaging apps. - **CRM and help desk integrations are deepening** as teams expect conversations to feed directly into action. - **Setup simplicity is influencing adoption** as buyers prioritize platforms that deploy without heavy configuration. - **Reporting depth, customization flexibility, and mobile functionality** are emerging as differentiators in competitive evaluations. ### How should I choose Live Chat Software? For me, the strongest Live Chat Software fit depends on conversation volume, channel mix, automation needs, and the systems your team already uses. I would prioritize tools reviewers praise for ease of setup, reliable integrations, clear routing, useful automation, and responsive support. I would also examine concerns around learning curve, reporting flexibility, mobile depth, pricing, and AI-to-agent escalation before making a final choice. --- ## What Are the Top-Rated Live Chat Software Products in 2026? ### 1. [Help Scout](https://www.g2.com/products/help-scout/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 418 **Product Description:** Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service. ### What Do G2 Reviewers Say About Help Scout? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Help Scout, finding it user-friendly and efficient for customer support. - Users value the **responsive support** and **constant updates** of Help Scout, enhancing their overall experience dramatically. - Users value the **helpful support** from Help Scout, praising their informative updates and responsive feature implementation. - Users value the **responsive customer support** in Help Scout, enhancing their experience with efficient resolutions and features. - Users find Help Scout's **knowledge base** invaluable for self-service solutions and enhancing customer support efficiency. **Cons:** - Users complain about the **lack of advanced features** in Help Scout, which limits customization and reporting options. - Users find Help Scout's **limited features** restrict its usability, particularly in analytics and attachment options. - Users desire more **advanced functionality** in Help Scout, including improved collaboration tools and better article management. - Users find **limited customization** options frustrating, wishing for more flexibility in features and interface design. - Users find the **limited functionality** of Help Scout frustrating, wishing for more advanced features and better content management. #### What Are Recent G2 Reviews of Help Scout? **"[Customer Context at a Glance with Human, Efficient Workflows](https://www.g2.com/survey_responses/help-scout-review-12639419)"** **Rating:** 4.0/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419) --- **"[Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration](https://www.g2.com/survey_responses/help-scout-review-12844841)"** **Rating:** 4.0/5.0 stars *— Afzal M.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841) --- #### What Are G2 Users Discussing About Help Scout? - [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for) - [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment - [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments ### 2. [Stream](https://www.g2.com/products/stream-2024-08-01/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 52 **Product Description:** Stream powers real-time communication experiences for billions of end users across multiple industries. Stream's Chat API and SDKs were developed to enable teams to quickly ship a full-featured, high-fidelity, in-app chat experience in days that typically take years to build in-house. We offer chat SDKs for Android, Angular, Compose, Flutter, iOS, React, React Native, Swift, SwiftUI, Unity, and Unreal that are fully customizable, scalable, performant, and provide robust security, full multi-tenancy support, and easily integrate with existing systems. ### What Do G2 Reviewers Say About Stream? *AI-generated summary from verified user reviews* **Pros:** - Users find Stream **easy to use** , appreciating its simple integration and effective performance for team collaboration. - Users appreciate the **easy and fast integration** of Stream, simplifying development with clear documentation and reliable performance. - Users find Stream's **simplicity and ease of use** invaluable for quickly building chat and activity feeds. - Users appreciate the **easy and efficient API integration** of Stream, allowing for quick and smooth implementation of chat features. - Users appreciate the **developer-friendly API** of Stream, finding integration quick and efficient for chat and activity feeds. **Cons:** - Users face **analytics limitations** in Stream, finding them basic and lacking in value for managing large video content. - Users find the **cost limitations** of Stream to be steep, especially for smaller projects and growing user bases. - Users find the **difficult setup** challenging, particularly with authentication and token configuration for beginners. - Users find the **pricing to be high** , especially for smaller projects or startups with growing user numbers. - Users struggle with **filtering issues** in Stream, making content difficult to locate and manage effectively. #### What Are Recent G2 Reviews of Stream? **"[Effortless Integration and Excellent Documentation for Developers](https://www.g2.com/survey_responses/stream-review-11926158)"** **Rating:** 5.0/5.0 stars *— Vikas K.* [Read full review](https://www.g2.com/survey_responses/stream-review-11926158) --- **"[Stream Makes Real-Time Chat Integration Effortless for Developers](https://www.g2.com/survey_responses/stream-review-11931293)"** **Rating:** 4.5/5.0 stars *— Ahsan Y.* [Read full review](https://www.g2.com/survey_responses/stream-review-11931293) --- #### What Are G2 Users Discussing About Stream? - [What is Stream Chat used for?](https://www.g2.com/discussions/what-is-stream-chat-used-for) ### 3. [DemandHub](https://www.g2.com/products/demandhub/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **Product Description:** DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. ### What Do G2 Reviewers Say About DemandHub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and effective support** of DemandHub, ensuring quick resolution of issues and saving time. - Users appreciate the **responsive and effective customer support** of DemandHub, quickly resolving issues within twenty-four hours. - Users appreciate the **ease of use** of DemandHub, benefiting from its automated features and intuitive navigation. - Users appreciate DemandHub for its **responsiveness and effectiveness** , resolving issues swiftly and saving time through automation. - Users value the **efficiency** of DemandHub, noting quick issue resolution and time-saving automation in their workflow. **Cons:** - Users desire a **lack of Dark Mode** in DemandHub, which limits personalization and user comfort at night. - Users are disappointed by the lack of **missing features** such as 'Dark Mode' in DemandHub. #### What Are Recent G2 Reviews of DemandHub? **"[Automation and Quick Responses Elevate Our Practice](https://www.g2.com/survey_responses/demandhub-review-12310659)"** **Rating:** 4.5/5.0 stars *— Doug P.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) --- **"[Effortless Google Review Integration with Rapid Support](https://www.g2.com/survey_responses/demandhub-review-12404501)"** **Rating:** 5.0/5.0 stars *— Marion M.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) --- #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### 4. [WotNot](https://www.g2.com/products/wotnot/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **Product Description:** WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use WotNot to provide a personalized customer experience to their current or future customers which is available 24/7, responds instantly, totally reliable, and speaks the customer language. Add a chatbot to any vertical like Real Estate, Insurance, Finance, Healthcare, Automotive, SaaS, Banking, Consumer Goods, Manufacturing, and Education to cater to multiple use-cases. With WotNot's No-code Bot Builder, you can build bots fairly easily with an intuitive visual builder. Manage multiple bots for different activities based on the triggers and conditions defined by you. Also, WotNot offers a done-for-you service wherein our team of experienced conversation design experts understand your needs and carefully create a conversation flow that matches the needs of your business and keep optimizing the flow by reviewing the results. Join 3000+ businesses across the world trusting WotNot with their customer interactions. ### What Do G2 Reviewers Say About WotNot? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of WotNot, allowing quick chatbot creation without complex development. - Users commend the **excellent customer support** of WotNot, highlighting its prompt handling and efficient resolution of tickets. - Users enjoy the **helpfulness** of WotNot, appreciating its automation, support, and seamless integration for customer interactions. - Users love the **seamless integrations** of WotNot, enhancing automation and enabling advanced AI functionalities effortlessly. - Users love the **user-friendly interface** and extensive features of WotNot, making setup and management seamless. **Cons:** - Users find **integration issues** with WotNot, citing slow updates and a need for more advanced customization options. - Users find a **lack of integrations** in WotNot limits their ability to fully customize and leverage the tool. - Users feel the **limited features** of WotNot hinder its utility, with necessary functionalities still developing. - Users note the **missing features** like advanced customizations and better integration options hinder WotNot's usability. - Users experience **chatbot issues** such as lag, integration challenges, and limited backend access affecting implementation. #### What Are Recent G2 Reviews of WotNot? **"[AI Chatbots and Automations driving Real Operational Impact](https://www.g2.com/survey_responses/wotnot-review-12381704)"** **Rating:** 4.5/5.0 stars *— Ojas K.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12381704) --- **"[WotNot Makes Chatbot Building Fast and Easy with an Intuitive, Stable Flow Builder](https://www.g2.com/survey_responses/wotnot-review-12323412)"** **Rating:** 4.0/5.0 stars *— Zaid B.* [Read full review](https://www.g2.com/survey_responses/wotnot-review-12323412) --- #### What Are G2 Users Discussing About WotNot? - [What is drift chatbot?](https://www.g2.com/discussions/what-is-drift-chatbot) - [What are chatbots used for?](https://www.g2.com/discussions/wotnot-what-are-chatbots-used-for) - [What is WotNot?](https://www.g2.com/discussions/what-is-wotnot) ### 5. [SALESmanago](https://www.g2.com/products/salesmanago/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 295 **Product Description:** We’re a European SaaS company helping mid-market eCommerce businesses grow sales through deep customer understanding and seamless omnichannel interactions. Our AI Customer Engagement Platform collects real-time data on transactions, preferences, and website behaviour within an integrated Customer Data Platform. These insights power our Omnichannel Marketing Automation and AI-driven personalisation, enabling teams to automate orchestrated customer journeys across multiple channels. Our platform, co-developed with eCommerce marketers, introduces innovative tools across four critical areas: Audiences to centralise customer data, Web Experience to turn visitors into leads, Channels to deliver engaging messages across multiple touchpoints, and Recommendations to boost conversions with AI-driven suggestions and predictive analytics. This infrastructure, trusted by over 3,000 mid-size businesses worldwide, is designed to facilitate hyper-personalised experiences while supporting the specific scalability needs of mid-market organisations. More information on salesmanago.com ### What Do G2 Reviewers Say About SALESmanago? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of SALESmanago, enhancing efficiency and personalizing marketing efforts effectively. - Users value the **automation efficiency** of SALESmanago, enhancing campaign performance and personalizing communication across channels. - Users value the **responsive and helpful customer support** from SALESmanago, ensuring a positive experience with prompt assistance. - Users value the **fast and helpful support** , alongside the continuous improvements and great functionalities of SALESmanago. - Users find the **customer support helpful** , enjoying fast responses and effective resolutions for their queries. **Cons:** - Users find the **learning curve challenging** due to complex systems, overwhelming options, and a need for improved UI and analytics. - Users find the **interface and features not intuitive** , leading to a steep learning curve and frustrating workarounds. - Users find the **complex usability** of SALESmanago challenging, as mastering features can be time-consuming and unintuitive. - Users find the **complexity of the interface** hinders their ability to utilize all functions effectively. - Users find that **missing features** hinder adaptability and efficiency, creating challenges in project-specific implementations and integrations. #### What Are Recent G2 Reviews of SALESmanago? **"[Sales Manago comprehensive tool for marketing automation and customer communication](https://www.g2.com/survey_responses/salesmanago-review-12605948)"** **Rating:** 4.0/5.0 stars *— Maciej S.* [Read full review](https://www.g2.com/survey_responses/salesmanago-review-12605948) --- **"[Intuitive and Effective for Marketing Automation](https://www.g2.com/survey_responses/salesmanago-review-1910860)"** **Rating:** 5.0/5.0 stars *— Oscar G.* [Read full review](https://www.g2.com/survey_responses/salesmanago-review-1910860) --- #### What Are G2 Users Discussing About SALESmanago? - [What is SALESmanago used for?](https://www.g2.com/discussions/what-is-salesmanago-used-for) ### 6. [Atlas Support](https://www.g2.com/products/atlas-support/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 23 **Product Description:** Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋&nbsp;Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹&nbsp;Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬&nbsp;Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬&nbsp;Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes. ### What Do G2 Reviewers Say About Atlas Support? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpfulness and responsiveness** of the Atlas Support team, enhancing their overall experience and satisfaction. - Users highlight the **exceptional customer support** of Atlas Support, appreciating their quick responses and helpfulness. - Users appreciate the **ease of use** of Atlas Support, highlighting its intuitive design and helpful team support. - Users value the **customizability** of Atlas Support, tailoring the service to perfectly fit their unique requirements. - Users praise the **intuitive and user-friendly interface** of Atlas Support, enhancing their ticket management experience significantly. **Cons:** - Users feel that the product suffers from **inadequate reporting** , lacking advanced analytics and custom report options. - Users find **difficult implementation** of Atlas Support challenging initially, requiring assistance before enjoying a smooth experience. - Users note some **integration issues** with Atlas Support, requiring assistance for smooth setup before fully benefiting. - Users experience **ticketing issues** with Atlas Support, as new tickets are created for email replies, causing some inconvenience. - Users find that Atlas occasionally creates **unwanted tickets from email replies** , which can be an annoyance. #### What Are Recent G2 Reviews of Atlas Support? **"[A Game-Changer for Our Team!](https://www.g2.com/survey_responses/atlas-support-review-10580532)"** **Rating:** 5.0/5.0 stars *— Eurish N.* [Read full review](https://www.g2.com/survey_responses/atlas-support-review-10580532) --- **"[Efficient, User-Friendly, and Backed by a Great Support Team](https://www.g2.com/survey_responses/atlas-support-review-10860948)"** **Rating:** 4.0/5.0 stars *— Damian T.* [Read full review](https://www.g2.com/survey_responses/atlas-support-review-10860948) --- ### 7. [Olark](https://www.g2.com/products/olark/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 220 **Product Description:** Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ### What Do G2 Reviewers Say About Olark? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Olark, which benefits both admins and customers alike. - Users appreciate the **appealing interface** of Olark, enhancing experiences for both admins and users alike. **Cons:** - Users are frustrated by the **billing issues** , particularly the cost and limitations on exporting transcripts from Olark. #### What Are Recent G2 Reviews of Olark? **"[Olark is pretty good](https://www.g2.com/survey_responses/olark-review-252990)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/olark-review-252990) --- **"[Olark is easy to use and has many features.](https://www.g2.com/survey_responses/olark-review-8956324)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/olark-review-8956324) --- #### What Are G2 Users Discussing About Olark? - [What is Olark used for?](https://www.g2.com/discussions/what-is-olark-used-for) - [What does Olark do?](https://www.g2.com/discussions/what-does-olark-do) - [Does Olark have an app?](https://www.g2.com/discussions/does-olark-have-an-app) ### 8. [Interakt](https://www.g2.com/products/haptik-interakt/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 66 **Product Description:** Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself. ### What Do G2 Reviewers Say About Interakt? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Interakt, finding it simple and efficient for managing communications. - Users find Interakt to be incredibly **helpful** , streamlining team communication and enhancing customer interaction effortlessly. - Users find **automation features** of Interakt invaluable for streamlining WhatsApp campaigns and enhancing customer interactions. - Users commend Interakt for its **excellent customer satisfaction** , with responsive support and user-friendly features enhancing the experience. - Users praise Interakt for its **exceptional customer support** , highlighting responsiveness and professionalism in resolving issues. **Cons:** - Users experience **email communication issues** , as support is limited and could be improved for permanent customers. - Users feel that a **steep learning curve** makes it challenging to navigate basic development on Interakt. - Users report **poor customer support** , citing long turnaround times and limited options, primarily relying on email. - Users report **slow loading times** that necessitate frequent refreshing, impacting their overall experience with Interakt. - Users report **slow performance** requiring frequent refreshes, impacting efficiency and causing occasional glitches during bulk broadcasts. #### What Are Recent G2 Reviews of Interakt? **"[Easy WhatsApp Campaign Setup with Powerful Automations](https://www.g2.com/survey_responses/interakt-review-12244420)"** **Rating:** 5.0/5.0 stars *— Jithin J.* [Read full review](https://www.g2.com/survey_responses/interakt-review-12244420) --- **"[Robust Whatsapp Solution for Business.](https://www.g2.com/survey_responses/interakt-review-12602137)"** **Rating:** 5.0/5.0 stars *— Mandip P.* [Read full review](https://www.g2.com/survey_responses/interakt-review-12602137) --- ### 9. [Zowie](https://www.g2.com/products/zowie/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **Product Description:** Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency of automation** in Zowie, enhancing customer support and ensuring quick, accurate responses. - Users find Zowie’s **ease of use** exceptional, facilitating efficient customer service and automation with minimal technical skills required. - Users value the **efficient workflow creation** that significantly enhances customer user experience with Zowie. - Users love Zowie for its **quick integration and round-the-clock support** , making customer service optimization effortless. - Users appreciate the **messaging automation** of Zowie, enhancing support efficiency and improving customer satisfaction significantly. **Cons:** - Users find Zowie's **limited features** restrict access to useful data, making it less user-friendly and efficient. - Users find the **reporting module lacking** in integration with BI tools and advanced functionality for managing chatbots. - Users find **limited customization** in Zowie, which hinders their unique needs, especially for small startups. - Users find the **complexity of the UI** can lead to a messy experience when handling advanced scenarios. - Users often face **bug issues** with Zowie, leading to frustration due to slow resolution times when they occur. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment ### 10. [ChatBeacon AI](https://www.g2.com/products/chatbeacon-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 58 **Product Description:** Ranked the #1 Live Chat Platform (July 2025)! ChatBeacon AI: Elevate Customer Engagement with Intelligent Live Chat and Visual Shopping Support ChatBeacon AI is a powerful live chat and AI chatbot platform designed to increase customer engagement, improve support, and drive more sales. It combines real-time agent chat, screen sharing, AI automation, and visitor insights in one sleek, secure solution. With 24/7 generative AI bots trained on your content, co-browsing tools, and smart agent assist features, ChatBeacon helps you respond faster, resolve issues smarter, and convert more visitors into customers. Now featuring ChatBeacon + PictureData, our conversational shopping assistant designed to work with Shopify and other ecommerce platforms. It transforms how customers discover products. Visitors can ask questions like “Do you have men’s sunglasses with titanium temples and 57mm lenses?” and instantly see relevant items displayed inside the chat. For non-Shopify sites, ChatBeacon’s advanced web crawler automatically reads and indexes your product catalog. This ensures your chatbot can find and recommend the right items no matter how your store is built. ChatBeacon is easy to set up, fully brandable, and trusted by businesses of all sizes. ⸻ Key Features • Real-Time Omnichannel Messaging Manage all conversations from a unified dashboard. Handle chats from your website, Facebook, and SMS efficiently. • AI-Powered Chatbots Offer instant, 24/7 answers using generative AI trained on your knowledge base, FAQs, and policies. • Visual Shopping with PictureData Deliver a guided shopping experience directly in chat. Designed for Shopify and adaptable for any ecommerce platform using our built-in web crawler. • Personalized AI with Session Data Use authenticated variables to deliver context-aware responses like order updates, account balances, and membership details. • Agent Assist with AI Insights Help agents respond faster with auto summaries, reply suggestions, and performance analytics. • Co-Browsing and Screen Sharing Let your team navigate with the customer in real time to eliminate confusion and streamline support. • Video Chat Integration Add one-on-one video support for more personal, high-touch experiences. • Multilingual Support Support customers in multiple languages automatically with built-in translation. • Seamless Integrations Connect with 3,000+ tools using Zapier, including CRMs, help desks, and marketing platforms. ⸻ Why Businesses Choose ChatBeacon AI • Engage customers with real-time, personalized chat and AI-powered automation. • Display products instantly inside the chat, using natural language queries and live inventory. • Use Shopify or your own website—our solution adapts to both. • Reduce support costs while increasing satisfaction and sales. • Gain insights through built-in analytics and reporting. 🚀 Highlights: - Visual product display powered by PictureData™ for Shopify - AI chatbots trained on your docs, PDFs, and website - Real-time screen sharing and agent handoff - Cloud hosted on Microsoft Azure or installable on-prem Trusted since 2005. Works out-of-the-box or customized for enterprise. Visit chatbeacon.io to learn more. #### What Are Recent G2 Reviews of ChatBeacon AI? **"[Good program to address technical issues for your clients online](https://www.g2.com/survey_responses/chatbeacon-ai-review-4323807)"** **Rating:** 4.5/5.0 stars *— Mario R.* [Read full review](https://www.g2.com/survey_responses/chatbeacon-ai-review-4323807) --- **"[Perfect tool for give the best support with live chat features](https://www.g2.com/survey_responses/chatbeacon-ai-review-4272799)"** **Rating:** 4.5/5.0 stars *— Mikel D.* [Read full review](https://www.g2.com/survey_responses/chatbeacon-ai-review-4272799) --- #### What Are G2 Users Discussing About ChatBeacon AI? - [What is ChatBeacon Live Chat used for?](https://www.g2.com/discussions/what-is-chatbeacon-live-chat-used-for) ### 11. [TeamSupport](https://www.g2.com/products/teamsupport/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 877 **Product Description:** TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing. ### What Do G2 Reviewers Say About TeamSupport? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **flexible features** of TeamSupport, enhancing their ability to manage customer inquiries effectively. - Users value the **ease of use** of TeamSupport, enabling streamlined processes and efficient task management for their teams. - Users appreciate the **helpful support team** of TeamSupport, offering deep understanding and effective alternative solutions. - Users value the **excellent customer support** from TeamSupport, appreciating their patience and comprehensive problem-solving approach. - Users value the **effective task reminders** of TeamSupport, ensuring no critical steps are overlooked in their workflow. **Cons:** - Users face **irritating search functionality limitations** that hinder navigation and make tracking email threads cumbersome. - Users find the **slow loading** of TeamSupport frustrating, making it difficult to efficiently manage email threads and responses. - Users find the **inadequate search functionality** limiting, urging for smarter, content-based search capabilities. - Users note a **challenging learning curve** , requiring time to fully grasp and utilize all features effectively. - Users face **slow performance** issues with TeamSupport, leading to inconvenience and lag in handling client requests. #### What Are Recent G2 Reviews of TeamSupport? **"[TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics](https://www.g2.com/survey_responses/teamsupport-review-12433366)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366) --- **"[Excellent B2B Communication Office with Continuous Enhancements](https://www.g2.com/survey_responses/teamsupport-review-8885777)"** **Rating:** 5.0/5.0 stars *— Kari B.* [Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777) --- #### What Are G2 Users Discussing About TeamSupport? - [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote ### 12. [Gist](https://www.g2.com/products/gist/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 219 **Product Description:** Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) ### What Do G2 Reviewers Say About Gist? *AI-generated summary from verified user reviews* **Pros:** - Users love the **intuitive setup** of Gist, appreciating its seamless integration and user-friendly dashboard. - Users praise the **responsive customer support** of Gist, appreciating their dedication and efficient problem-solving capabilities. - Users love Gist's **all-in-one platform** that simplifies customer support and marketing with integrated features. - Users appreciate the **intuitive chat features** of Gist, enhancing customer communication and support efficiency. - Users praise Gist for its **affordable and easy-to-use email marketing** features, integrating seamlessly with other tools. **Cons:** - Users face a **learning curve** with advanced features, especially those lacking technical expertise for customization. - Users face **limited features** with Gist, including restrictions on usage, widget placement, and design tools. - Users find **limited options** in Gist, particularly with upgrade pathways and mobile app functionalities for chat. - Users experience significant **live chat issues** with Gist, particularly on the mobile app, leading to frustration and inefficiency. - Users find Gist's setup process **not intuitive** , often struggling to locate features within a cluttered interface. #### What Are Recent G2 Reviews of Gist? **"[Impressive Chat Features and a CRM That Truly Helps](https://www.g2.com/survey_responses/gist-review-2814277)"** **Rating:** 5.0/5.0 stars *— Verified User in Animation* [Read full review](https://www.g2.com/survey_responses/gist-review-2814277) --- **"[A great CRM solution for Solopreneurs](https://www.g2.com/survey_responses/gist-review-9382352)"** **Rating:** 4.5/5.0 stars *— Andy L.* [Read full review](https://www.g2.com/survey_responses/gist-review-9382352) --- #### What Are G2 Users Discussing About Gist? - [What is Gist used for?](https://www.g2.com/discussions/what-is-gist-used-for) ### 13. [Twixor](https://www.g2.com/products/twixor/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **Product Description:** Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Designed for businesses seeking to enhance their customer interactions, Twixor integrates Digital Assistants with Intelligent Process Automation, enabling personalized and goal-oriented engagements. This innovative platform transcends traditional scripted responses, offering empathetic and tailored recommendations that significantly improve customer satisfaction in marketing, business transactions, and support operations. Targeted at a diverse range of industries, Twixor is particularly beneficial for organizations looking to streamline their customer engagement processes. Its low-code/no-code approach makes it accessible for businesses of all sizes, from startups to Fortune 500 companies. With over 400 clients globally and managing more than one billion interactions each quarter, Twixor has established itself as a trusted solution in the market. The platform is recognized for its ability to enhance brand engagement, reduce operational costs, and improve conversation rates, making it a valuable asset for businesses aiming to optimize their customer experience. Key features of Twixor include a user-friendly drag-and-drop Journey Builder Studio, an AI and NLP-powered conversational engine, and the ability to deploy both Live and Virtual Agents. Additionally, the platform supports Smart Campaign Management and offers omnichannel capabilities in 120 languages, ensuring that businesses can connect with their customers in a way that suits their preferences. The AI-driven Analytical Dashboard provides valuable insights into customer interactions, allowing businesses to refine their strategies and improve overall engagement. Twixor's transformative benefits are evident in its proven success metrics, including a conversation rate increase of over 25%, a reduction in operating costs by 15-25%, and an impressive 80% boost in brand engagement. Recognized as the Best Customer Experience Platform in Retail and Ecommerce in India, Twixor has also gained traction as an emerging Conversational AI Vendor in the MEA region. Its partnerships with major banking platforms and CPaaS players further underscore its credibility and effectiveness in delivering white-labeled solutions. By empowering businesses to craft dynamic customer journeys, Twixor stands out in the competitive landscape of customer experience platforms. Its focus on personalized interactions and intelligent automation positions it as a leader in enhancing customer engagement, making it an essential tool for organizations looking to elevate their customer experience strategy. ### What Do G2 Reviewers Say About Twixor? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Twixor's **user-friendly interface** , simplifying workflows and enhancing communication for efficient daily tasks. - Users value the **seamless integration** of Twixor across channels, enhancing customer engagement and retention effectively. - Users praise Twixor for its **exceptional automation** , enhancing customer interactions and streamlining workflows seamlessly and efficiently. - Users appreciate Twixor’s **efficiency** in streamlining workflows and enhancing customer interactions through intuitive automation. - Users love Twixor's **easy-to-use AI features** , enabling seamless customer support and insightful data analysis. **Cons:** - Users face a **steep learning curve** requiring technical support and better documentation for non-technical staff. - Users experience a **steep learning curve** with Twixor, requiring significant effort to effectively customize workflows and features. - Users find **limited customization options** in Twixor, struggling with developer involvement and the need for manual implementations. - Users find **difficult learning** curves in Twixor, noting a need for clearer onboarding and beginner-friendly resources. - Users find Twixor's **complexity in configuration** requires technical help, complicating setup for non-technical staff. #### What Are Recent G2 Reviews of Twixor? **"[Collaborative, Trust-Driven Culture That Makes Learning Easy at Twixor](https://www.g2.com/survey_responses/twixor-review-12216170)"** **Rating:** 4.5/5.0 stars *— Aditi V.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12216170) --- **"[Easy Visual Bot Builder with Stable Performance and Useful Analytics](https://www.g2.com/survey_responses/twixor-review-12271821)"** **Rating:** 4.5/5.0 stars *— Mahmoud H.* [Read full review](https://www.g2.com/survey_responses/twixor-review-12271821) --- ### 14. [HighLevel](https://www.g2.com/products/highlevel/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 623 **Product Description:** HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ### What Do G2 Reviewers Say About HighLevel? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **versatile marketing tools** in HighLevel, providing a cost-effective all-in-one solution for businesses. - Users value the **all-in-one functionality** of HighLevel, streamlining marketing and client management efficiently. - Users appreciate the **great customer support** of HighLevel, enhancing their overall experience with effective assistance. - Users value the **wealth of integrated marketing features** in HighLevel, appreciating its cost-effectiveness and ongoing innovation. - Users value the **intuitive automation capabilities** of HighLevel, appreciating its seamless integration and user-friendly design. **Cons:** - Users find the **learning curve steep** , requiring substantial effort to master HighLevel amidst ongoing updates. - Users note the **missing features** in HighLevel, highlighting the need for improved streaming and payment functionalities. - Users find the **steep learning curve** of HighLevel challenging, requiring consistent effort to master its functionalities. - Users find the **interface not intuitive** , leading to a steep learning curve and challenges in navigating features. - Users report experiencing **poor customer support** , leading to frustration and unresolved technical issues impacting their business. #### What Are Recent G2 Reviews of HighLevel? **"[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)"** **Rating:** 5.0/5.0 stars *— Joe G.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) --- **"[HighLevel centralizes CRM and automations with great flexibility](https://www.g2.com/survey_responses/highlevel-review-12432105)"** **Rating:** 4.0/5.0 stars *— Francisco P.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12432105) --- #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 2 comments - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote ### 15. [Arena.im](https://www.g2.com/products/arena-im/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 22 **Product Description:** Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage the most popular features from social media to quickly create deep engagement on any platform you manage. Top industry leaders in news publishing and media trust Arena to bring their audiences together on the web, in apps, or at live events (or all three) to engage with content, community and commerce. #### What Are Recent G2 Reviews of Arena.im? **"[Arena Chat & Q&A Functions](https://www.g2.com/survey_responses/arena-im-review-5281791)"** **Rating:** 4.0/5.0 stars *— Kit Joy C.* [Read full review](https://www.g2.com/survey_responses/arena-im-review-5281791) --- **"[Driving traffic to our website for video curation](https://www.g2.com/survey_responses/arena-im-review-5213028)"** **Rating:** 5.0/5.0 stars *— John K.* [Read full review](https://www.g2.com/survey_responses/arena-im-review-5213028) --- #### What Are G2 Users Discussing About Arena.im? - [What is Arena.im used for?](https://www.g2.com/discussions/what-is-arena-im-used-for) ### 16. [EnableX Programmable Cloud](https://www.g2.com/products/enablex-programmable-cloud/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 169 **Product Description:** EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency. ### What Do G2 Reviewers Say About EnableX Programmable Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of EnableX Programmable Cloud remarkable, making implementation quick and effortless. - Users appreciate the **easy integration** of EnableX Programmable Cloud, finding it seamless and quick for multiple projects. - Users value the **seamless integrations** of EnableX Programmable Cloud, complemented by excellent customer support and robust APIs. - Users appreciate the **exceptional video quality** of EnableX Programmable Cloud, enhancing their real-time communication projects effortlessly. - Users commend the **easy setup** of EnableX Programmable Cloud, enjoying quick implementation and seamless integration. **Cons:** - Users feel the **poor documentation** hinders full utilization of EnableX, though support is helpful in addressing gaps. - Users find EnableX Programmable Cloud has **limited features** , requiring multiple vendors and lacking certain functionalities. - Users feel there is **limited customization** with EnableX, hindering their ability to fully brand and enhance applications. - Users experience **audio issues** with weak internet connections, affecting clarity and causing interruptions during communication. - Users find EnableX lacks **key features** , necessitating multiple vendors and limiting branding opportunities and integration capabilities. #### What Are Recent G2 Reviews of EnableX Programmable Cloud? **"[This is a very best Video call app for corporates meetings and webinar](https://www.g2.com/survey_responses/enablex-programmable-cloud-review-9978410)"** **Rating:** 4.5/5.0 stars *— Ashish S.* [Read full review](https://www.g2.com/survey_responses/enablex-programmable-cloud-review-9978410) --- **"[EnableX Voice API features](https://www.g2.com/survey_responses/enablex-programmable-cloud-review-10316535)"** **Rating:** 5.0/5.0 stars *— Nishant C.* [Read full review](https://www.g2.com/survey_responses/enablex-programmable-cloud-review-10316535) --- #### What Are G2 Users Discussing About EnableX Programmable Cloud? - [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions) - [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for) - [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for) ### 17. [iAdvize](https://www.g2.com/products/iadvize/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 27 **Product Description:** iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence. ### What Do G2 Reviewers Say About iAdvize? *AI-generated summary from verified user reviews* **Pros:** - Users value the **helpful support** of iAdvize, enhancing customer service efficiency and improving engagement significantly. - Users commend iAdvize for its **exceptional customer engagement** , enhancing interaction through innovative tools and dedicated support. - Users benefit from the **exceptional customer support** of iAdvize, ensuring a successful integration and enhanced engagement. - Users find iAdvize's platform to be **very user friendly** and intuitive, enhancing overall customer engagement effortlessly. - Users commend the **engagement and support** from iAdvize, enhancing customer interactions and driving significant sales growth. **Cons:** - Users find it **inconvenient** that messaging conversations aren't connected to Microsoft Teams, impacting team collaboration. - Users find **connectivity issues** frustrating due to messaging not integrating with Microsoft Teams for seamless teamwork. - Users find **missing features** in iAdvize, affecting communication clarity and reporting detail in their overall experience. - Users find that **inadequate reporting** in iAdvize limits detailed insights, impacting their overall experience with the product. - Users find it inconvenient due to **integration issues** with Microsoft Teams, hindering seamless communication. #### What Are Recent G2 Reviews of iAdvize? **"[Innovative Chatbot That Cuts Inquiries and Streamlines Support](https://www.g2.com/survey_responses/iadvize-review-12455845)"** **Rating:** 4.0/5.0 stars *— Jennifer G.* [Read full review](https://www.g2.com/survey_responses/iadvize-review-12455845) --- **"[iAdvize Boosts Product Discovery and Conversational Commerce on LG.com](https://www.g2.com/survey_responses/iadvize-review-12791707)"** **Rating:** 4.5/5.0 stars *— Girish J.* [Read full review](https://www.g2.com/survey_responses/iadvize-review-12791707) --- #### What Are G2 Users Discussing About iAdvize? - [What is iAdvize used for?](https://www.g2.com/discussions/what-is-iadvize-used-for) - 1 upvote ### 18. [Plivo](https://www.g2.com/products/plivo/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 743 **Product Description:** Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. ### What Do G2 Reviewers Say About Plivo? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** with Plivo, appreciating its straightforward setup and seamless API integration. - Users commend Plivo's **responsive customer support** , finding it helpful in resolving issues and enhancing their experience. - Users appreciate the **affordable pricing and excellent support** from Plivo, enhancing their integration and scalability experience. - Users commend the **affordable pricing** of Plivo, appreciating its cost-effective services compared to competitors. - Users commend Plivo for its **high-quality API performance** , praising ease of integration and robust documentation. **Cons:** - Users express concerns about **poor customer support** , highlighting ineffective communication and limited technical assistance. - Users find Plivo **expensive** , with prices that can exceed those of competitors in certain regions. - Users note the **limited features** of Plivo, finding the platform lacks advanced tools and integrations for their needs. - Users face **messaging issues** with Plivo, including slow support and challenges in managing SMS logs and volumes. - Users find the **user interface unintuitive** , complicating navigation and search functionalities on the Plivo platform. #### What Are Recent G2 Reviews of Plivo? **"[Quick, Responsive Support and Helpful Sub-Account Breakdowns](https://www.g2.com/survey_responses/plivo-review-12879964)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) --- **"[Super simple and satisfying](https://www.g2.com/survey_responses/plivo-review-12040188)"** **Rating:** 4.5/5.0 stars *— Majd K.* [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) --- #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### 19. [MyAlice](https://www.g2.com/products/myalice/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 28 **Product Description:** The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk. #### What Are Recent G2 Reviews of MyAlice? **"[Omnichannel support for mystore](https://www.g2.com/survey_responses/myalice-review-5430718)"** **Rating:** 4.0/5.0 stars *— Cluevest A.* [Read full review](https://www.g2.com/survey_responses/myalice-review-5430718) --- **"[Since I've started using MyAlice, it has definitely saved me a lot of time](https://www.g2.com/survey_responses/myalice-review-5431184)"** **Rating:** 4.5/5.0 stars *— Emmanuel A.* [Read full review](https://www.g2.com/survey_responses/myalice-review-5431184) --- #### What Are G2 Users Discussing About MyAlice? - [What is MyAlice used for?](https://www.g2.com/discussions/what-is-myalice-used-for) ### 20. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 441 **Product Description:** is Germany’s leading AI-powered platform for customer service automation and messaging across all channels. The solution combines a central Message Center with advanced AI capabilities, enabling companies to automate, scale, and optimize their customer interactions. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, E-Mail and more are centralized in Lime Connect’s Message Center. Professional service features—such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing—support teams in delivering seamless customer experiences. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. ### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? *AI-generated summary from verified user reviews* **Pros:** - Users love the **easy WhatsApp implementation** , making customer management a seamless experience. - Users love the **easy WhatsApp implementation** , making customer management a breeze with Lime Connect. - Users find the **easy WhatsApp implementation** makes customer management a breeze with Lime Connect. - Users love the **easy WhatsApp implementation** of Lime Connect, simplifying their customer management experience significantly. - Users appreciate the **easy integrations** of Lime Connect, making customer management a breeze with WhatsApp. **Cons:** - Users find the product **expensive** , yet acknowledge that it effectively fulfills its purpose. - Users find the **bland design** of Lime Connect unappealing, despite acknowledging its functionality and cost. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **"[I did research for my client that was building a new website and Userlike floated to the top.](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)"** **Rating:** 5.0/5.0 stars *— Randy R.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) --- **"[AI Power and Ease of Use](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)"** **Rating:** 4.0/5.0 stars *— Nello P.* [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) --- #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### 21. [Customerly](https://www.g2.com/products/customerly/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 38 **Product Description:** Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io. ### What Do G2 Reviewers Say About Customerly? *AI-generated summary from verified user reviews* **Pros:** - Users value Customerly's **exceptional customer support** , with quick responses and effective solutions enhancing their experience. - Users appreciate the **powerful automation** of Customerly, significantly enhancing efficiency and team collaboration while saving time. - Users appreciate the **efficiency and automation** of Customerly, enhancing team collaboration and saving significant time. - Users praise Customerly for its **helpful support team** , ensuring smooth operations and quick solutions for customer interactions. - Users appreciate the **quick setup** of Customerly, making it easy to customize and manage customer interactions efficiently. **Cons:** - Users often find the **pricey plans** of Customerly to be a barrier, along with limited integrations and minor bugs. - Users find the **cost limitations** of Customerly restrictive due to pricey plans and limited integrations. - Users find the **pricing to be expensive** , citing high costs and limited integrations as drawbacks. - Users find **AI's effectiveness limited** , preferring live support and facing training challenges with the AI system. - Users report **ongoing bugs** in Customerly, particularly regarding missing notifications and slow response times for fixes. #### What Are Recent G2 Reviews of Customerly? **"[Agile, intuitive solution with impeccable customer service](https://www.g2.com/survey_responses/customerly-review-10847842)"** **Rating:** 5.0/5.0 stars *— Francisco D.* [Read full review](https://www.g2.com/survey_responses/customerly-review-10847842) --- **"[It changed our way to support clients](https://www.g2.com/survey_responses/customerly-review-10827020)"** **Rating:** 4.5/5.0 stars *— Alberto C.* [Read full review](https://www.g2.com/survey_responses/customerly-review-10827020) --- #### What Are G2 Users Discussing About Customerly? - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment ### 22. [tawk.to](https://www.g2.com/products/tawk-to/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 196 **Product Description:** tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. ### What Do G2 Reviewers Say About tawk.to? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Tawk.to, finding it simple to set up and manage conversations efficiently. - Users highlight the **easy setup** of tawk.to, making integration and use straightforward for everyone. - Users appreciate the **affordability** of tawk.to, highlighting its free version and low-cost paid options as invaluable. - Users praise Tawk.to for its **ease of use and quick setup** , making customer engagement seamless and efficient. - Users appreciate the **easy communication** features of Tawk.to, enhancing real-time interactions and collaboration with team members. **Cons:** - Users report **missed visitor communications** and limited customization in Tawk.to, affecting the overall chat experience. - Users find Tawk.to has **limited customization options** and basic analytics, affecting the chat experience and insights. - Users find Tawk.to has **limited features** , making customization and advanced analytics challenging for deeper insights. - Users find Tawk.to to be **expensive** due to the costs associated with advanced features and branding options. - Users find the **limited customization** options restrictive, making it difficult to tailor the chat experience effectively. #### What Are Recent G2 Reviews of tawk.to? **"[Great reliable Live Chat for Real-Time Customer Engagement](https://www.g2.com/survey_responses/tawk-to-review-12698583)"** **Rating:** 5.0/5.0 stars *— Bachchan J.* [Read full review](https://www.g2.com/survey_responses/tawk-to-review-12698583) --- **"[Interactive Interface with Helpful Automation and AI](https://www.g2.com/survey_responses/tawk-to-review-12459044)"** **Rating:** 4.5/5.0 stars *— Sushmeet S.* [Read full review](https://www.g2.com/survey_responses/tawk-to-review-12459044) --- #### What Are G2 Users Discussing About tawk.to? - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment ### 23. [LiveHelpNow](https://www.g2.com/products/livehelpnow/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 155 **Product Description:** LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. ### What Do G2 Reviewers Say About LiveHelpNow? *AI-generated summary from verified user reviews* **Pros:** - Users love the **fast customer support** of LiveHelpNow, which simplifies issue resolution and enhances user experience. - Users highlight the **responsive and helpful support** of LiveHelpNow, ensuring assistance is readily available when needed. - Users find LiveHelpNow's interface to be **easy to use** , providing quick access to various customer service features. - Users love the **integrated chat features** of LiveHelpNow, making customer service management seamless and efficient. - Users appreciate the **responsive support** and robust features of LiveHelpNow, enhancing their business efficiency and experience. **Cons:** - Users find the **admin control issues** frustrating, especially the dated interface and lack of customizable user roles. - Users find the **admin interface outdated and unintuitive** , impacting usability for non-technical individuals. - Users find the **lack of features** like flexible admin rights limits their use of LiveHelpNow effectively. - Users find the **learning curve steep** due to the outdated admin interface, impacting usability for non-technical individuals. - Users find the **difficulties with the admin interface** frustrating, especially for non-technical individuals navigating the system. #### What Are Recent G2 Reviews of LiveHelpNow? **"[Best Platform for Customer Service](https://www.g2.com/survey_responses/livehelpnow-review-9337808)"** **Rating:** 5.0/5.0 stars *— Marc V.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9337808) --- **"[Solid product for a great price](https://www.g2.com/survey_responses/livehelpnow-review-9206243)"** **Rating:** 4.5/5.0 stars *— Sean W.* [Read full review](https://www.g2.com/survey_responses/livehelpnow-review-9206243) --- #### What Are G2 Users Discussing About LiveHelpNow? - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) ### 24. [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 467 **Product Description:** Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. ### What Do G2 Reviewers Say About FreshChat? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** with FreshChat, enabling quick agent responses and effective automation setups. - Users appreciate the **multiple communication channels** FreshChat offers, streamlining customer support and enhancing interaction efficiency. - Users value the **ease of use and AI suggestions** in FreshChat, enhancing customer service efficiency and training. - Users value the **automation features** of FreshChat, facilitating efficient customer service and quick resolution times. - Users value the **effective chat features** of FreshChat, enhancing query management and improving response efficiency. **Cons:** - Users find **AI limitations** in FreshChat, particularly with Freddy AI's basic functionality and understanding, hindering the experience. - Users find that FreshChat's **limited AI capabilities** hinder advanced automation and complex routing, affecting overall functionality. - Users report that FreshChat's **chatbot issues** hinder effective communication, with limited AI capabilities and delayed notifications. - Users experience **chat issues** with FreshChat, including confusing dashboards, missed notifications, and limitations in the chatbot. - Users find the **learning curve challenging** , especially with custom reports and setting up the chatbot functionality. #### What Are Recent G2 Reviews of FreshChat? **"[Easy-to-Use Live Chat Tool That Improves Customer Communication](https://www.g2.com/survey_responses/freshchat-review-12250865)"** **Rating:** 4.0/5.0 stars *— Eric .* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12250865) --- **"[Streamlined Chat Management with Robust Features](https://www.g2.com/survey_responses/freshchat-review-12657839)"** **Rating:** 4.0/5.0 stars *— Mandip P.* [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) --- ### 25. [Helpshift](https://www.g2.com/products/helpshift/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **Product Description:** Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health. ### What Do G2 Reviewers Say About Helpshift? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Helpshift, facilitating efficient ticket management and customer support. - Users value Helpshift's **clear ticket management and automation tools** that enhance efficiency and improve customer experiences. - Users appreciate the **efficient case management system** in Helpshift, enhancing organization and speeding up resolution times. - Users value the **efficient ticket management and automation tools** of Helpshift, enhancing customer support and productivity. - Users find Helpshift's **navigation ease** invaluable for efficiently tracking tickets and managing customer support tasks. **Cons:** - Users experience frequent **connection issues** with Helpshift, causing frustration due to unresponsiveness and loading delays. - Users face **software unresponsiveness** , experiencing connection and loading issues that disrupt their workflow. - Users find the **difficult navigation** on Helpshift challenging, especially when using it on mobile devices. - Users report experiencing **downtime** with Helpshift, leading to connection issues and unresponsiveness during use. - Users feel the **reporting features lack detail** , particularly in tracking agent performance and customer satisfaction trends. #### What Are Recent G2 Reviews of Helpshift? **"[Helpshift helps in Revolutionizing Customer Service Experience](https://www.g2.com/survey_responses/helpshift-review-8195564)"** **Rating:** 4.5/5.0 stars *— SHIVAM A.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-8195564) --- **"[Helpshift Review](https://www.g2.com/survey_responses/helpshift-review-10747632)"** **Rating:** 5.0/5.0 stars *— Nico C.* [Read full review](https://www.g2.com/survey_responses/helpshift-review-10747632) --- #### What Are G2 Users Discussing About Helpshift? - [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for) ## What Is Live Chat Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Live Chat Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) --- ## How Do You Choose the Right Live Chat Software? ### What You Should Know About Live Chat Software ### What is Live Chat Software? Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation.&nbsp; Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible. Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer. #### What Types of Live Chat Software Exist? **Text only solutions** Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation. **Voice or video solutions** Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text. ### What are the Common Features of Live Chat Software? Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software: **Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance. **Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads. **Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up. **Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers. **Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work. **Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company. **Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences. Many live chat software solutions will also offer the following features: - [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging) - [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development) - [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base) - [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails) - [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing) ### What are the Benefits of Live Chat Software? Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons: **Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience. **Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries. **Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations. **Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale. ### Who Uses Live Chat Software? Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents. **Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software. **Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record. #### Software Related to Live Chat Software Related solutions that can be used together with live chat tools include: [Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool. [Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums. [Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform. [Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy. [Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers. ### Challenges with Live Chat Software Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise. **Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once.&nbsp; **Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions. **Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers. ### Which Companies Should Buy Live Chat Software? Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat. **E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase. **Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered. ### How to Buy Live Chat Software #### Requirements Gathering (RFI/RFP) for Live Chat Software Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider. First, buyers must evaluate the need for live chat software, and ask the following questions: - Who will be using the product most often? - How many users (or seats) do we need?&nbsp; - Will it be used for customer service or technical support?&nbsp; - Will the sales team use it for lead generation or guiding customers on their buying journey? At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk. #### Compare Live Chat Software Products **Create a long list** Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers. **Create a short list** After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features. **Conduct demos** Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch. #### Selection of Live Chat Software **Choose a selection team** The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents. **Negotiation** Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans. **Final decision** Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives. ### Live Chat Software Trends **Screen sharing** Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent. **Automation** Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.