The team we are working with currently is very qualified, we have been working with them for a while and they know our business needs and really try to fulfill all of our requirements. Even thouh the CPQ has a lot of limitations, out Tacton team always tries to find a workaround. We also have a very good working environment. We hope we can keep it as we had difficulties in the past trying to adjust, either to the PM or to the consultants. Review collected by and hosted on G2.com.
I was expecting a lot more from the tool. I think in the begining Tacton offered us a lot more than the tool can actually do and it's very frustrating. Some functionalities that we thought were existing in the CPQ are not there and are not even being considered in the roadmap, so constantly we need to spend a lot of money trying to fnd workarounds for functionalities that for our company were a MUST from the beginning.
We have also experienced some dificulties with some of the consultants as they don't really know how the CPQ works so we have noticed this is very inefficient. I also believe this is being solved as we advance in the project and as the consultants acquire more exprience. Also if Tacton tries to keep the more experienced consultants (we lost the 2 best consultants we had because they left to other companies).
Review collected by and hosted on G2.com.
