DJ
Dana J.
Small-Business (50 or fewer emp.)
"Door counter for public library"
5/5
What do you like best about T.M.A.S.?

TMAS uses overhead video camera to capture a head count (literally), which we find to be significantly more effective than a typical door counter, which struggles with strollers and clumps of people (e.g. families that walk in lock step).

Their customer support is phenomenal, working with us to tweak the angles for optimal readings. Don't let the fact that they're in Canada weigh in the decision. They sent a local installer and have worked remotely to make this work so well for us! Also, it's very affordable! Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

Nothing to dislike. I had worried about distance for maintenance, but that wasn't an issue at all. Review collected by and hosted on G2.com.

Verified User in Libraries
AL
Verified User in Libraries
Mid-Market (51-1000 emp.)
"Review of SMS Store People Counter Device"
4.5/5
What do you like best about T.M.A.S.?

High accuracy and reliability

Real-time data and comprehensive analytics

Easy installation and integration

Scalable for businesses of all sizes

User-friendly interface Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

Initial cost might be a barrier for very small businesses

Requires occasional calibration to maintain peak accuracy

Dependency on internet connectivity for real-time data access Review collected by and hosted on G2.com.

MP
Monica P.
Small-Business (50 or fewer emp.)
"T.M.A.S. Reviw 9/7/2023"
5/5
What do you like best about T.M.A.S.?

The functionality of T.M.A.S. is stellar. Very easy to use. I enjoy the reports offered. They are completely detailed and ready at a click of a button. I also automate the reports I use most often. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

I understand that currently, I am not utilizing T.M.A.S.'S full potential. But for what I do use it for, I do not have many complaints. In the future, it would be nice if I am able to curate my own report. Taylor reports to my specific needs. Review collected by and hosted on G2.com.

BM
Bob M.
Small-Business (50 or fewer emp.)
"Highly professional and knowledgable suppport staff"
5/5
What do you like best about T.M.A.S.?

It has a very robust reporting component Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

My one complaint is that the very first contact after purchase did not make clear the details of the physical installation of the device. Specifically, I did not see any reference to the documentation for this process. It may have been there, but it was not sufficiently conspicuous if it was there and as a result the device was not installed in the appropriate location, and, consequently, no data was available during our first training session. Review collected by and hosted on G2.com.

TO
Tim O.
Small-Business (50 or fewer emp.)
"Was sceptical at first but very useful for my small business."
4.5/5
What do you like best about T.M.A.S.?

Lots of ways to interpret data related to traffic count. Can make staffing decisions, see effect of marketing campaigns etc. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

Complexity and volume of data can be intimidating. Staff was helpful to walk through it though. Review collected by and hosted on G2.com.

Ricky S.
RS
Ricky S.
Director
Small-Business (50 or fewer emp.)
"Need a people counting solution...here it is."
5/5
What do you like best about T.M.A.S.?

I love the robust nature of the data that you are able to glean from the system. It can be used to analyze trends in your patronage, visit counts, and so much more. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

I have not yet found anything about the system I dislike. It was easily installed and is easy to use. I had no real knowledge of how to run wires, but I was able to run a wire to the system and have it ready before calling for callibration. Review collected by and hosted on G2.com.

Response from Sayantani Sen of T.M.A.S.

Thanks for your good words Ricky! Happy to help you with analyzing traffic trends for your library and always here in case you need help. :)

Verified User in Law Enforcement
AL
Verified User in Law Enforcement
Enterprise (> 1000 emp.)
"Perfect to count who is coming in and who is going out our door."
5/5
What do you like best about T.M.A.S.?

Pretty easy to use the prebuilt templates. You do not need to be a coder to use the product. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

Noticed the email address must be all lowercase. Easy to overcome Review collected by and hosted on G2.com.

JF
Jennifer F.
Retail Store Manager, Operations Manager
Small-Business (50 or fewer emp.)
"Up and Running"
5/5
What do you like best about T.M.A.S.?

I like that each staff member of SMS is so customer service driven. I have gotten to work with many staff over the years, and I am very grateful for all of their willingness to help me. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

I have no complaints about any areas of this company or their staff. I am still learning the application and I am receiving all the help I require. Review collected by and hosted on G2.com.

Response from Patrick Thuot of T.M.A.S.

Thank you for your review; we appreciate it!

AK
Andrew K.
Executive Director
Small-Business (50 or fewer emp.)
"Quality service and products"
4.5/5
What do you like best about T.M.A.S.?

What's best about TMAS is their customer service and its ease of availability to their clients. I have had many occasions where I have to rely on CSR expertise. Their staff is well-trained, patient, and thorough. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

At times, I find the dashboard for their retail products to be a bit clunky. It's difficult to find the ways to filter the enormous amount of data they provide. It takes time to learn as it's not fully intuitive. Review collected by and hosted on G2.com.

Response from Patrick Thuot of T.M.A.S.

Thank you for your review and the honest feedback. It's true that we provide a lot of data, but that in some cases, it can be too much, especially when you're just getting started. We have a feature coming up this year that will allow having a simplified dashboard with the most essential Retail metrics only.

Verified User in Museums and Institutions
AM
Verified User in Museums and Institutions
Mid-Market (51-1000 emp.)
"Excellent Product & Customer Service"
5/5
What do you like best about T.M.A.S.?

I love that T.M.A.S. provides a product that is easy to install, use and provides accurate data to drive business results. Customer support is top-notch, and they always go above and beyond to ensure our needs are met. Review collected by and hosted on G2.com.

What do you dislike about T.M.A.S.?

I have not had an experience I dislike. Their product is effective and efficient. I am not sure how the product could be improved. I highly recommend the company. Review collected by and hosted on G2.com.

Response from Patrick Thuot of T.M.A.S.

Thank you for your review; we appreciate it!