We have been with S4PT since 2013 and have seen it evolve to meet the ever changing healthcare world. They ALWAYS have a pulse on what is on the horizon for coding, billing, reimbursements. They are committed to being ahead of the game to avoid rework and delayed payment. The therapists are prompted when information is missing so their claims can go out correctly the first time. S4PTs drive to be prepared and collect as much as possible in reimbursements is exemplary. With all the changes and challenges that 2020 and 2021 have brought, I cannot imagine having to manually track the changes and keep up with the laws without their hard work with necessary coding. We had enough to worry about in 2020! Review collected by and hosted on G2.com.

I'm not a great fan of the scheduling process, however there is a big update coming this summer that looks to clean that up. Again - they are always looking for ways to improve. Review collected by and hosted on G2.com.

We Love Systems4PT, we've used the system since 2006, it was time. We were a practice that used everything paper, till we had a flood and lost everything. We were looking for a user friendly system that knew Physical Therapy. Systems came in and trained us and I feel we've been friends ever since. It gives us all the checks and balance we need when it comes to audits especially with Medicare. We've been under a audit with Aetna, Blue, and Fidelis and did GREAT with them all. Customer service definitely gets all stars, they are always willing to help me. Review collected by and hosted on G2.com.

I would say the only thing I don't like is the I'm finished on the tablets. Not one patient understand that they aren't finished. I know the easy solution would be for us to do the tablets with the patients, but with our volume its impossible. Review collected by and hosted on G2.com.

The support staff is excellent. They are always willing to help and very knowledgeable. Review collected by and hosted on G2.com.

There are a lot of little things that bother me about the system.

Copy and paste should be a function that is added.

I dislike that the formatting is inconsistent. The system is very archaic for a system that has so many good things about it. I would like to see updates to make the process flow better and look like more than just a word document. You have to make sure you have clicked in the exact right place before type.

For our clinic the application is sometimes inconvenient. We see a lot of offsite visits which limits our point of care documentation. I have to jot notes while in the home on my phone and stay after work to document. It would be nice to have a mobile phone application.

The scheduling could also use some work. To block time off you have to go through and click each individual bocks. A click and drag function would be very helpful. Also adding things like staff meeting, case conference and other meetings is difficult. You have to add a meeting as a new patient to designate that on the schedule.

Cancelations should remain on the schedule in a different color or faded out indicating they had canceled or missed. They currently disappear which does not show a clear picture of the day and increases the likelihood of a patient dropping through the cracks while rescheduling. Review collected by and hosted on G2.com.

Defensible documentation, getting paid quickly and accurately Review collected by and hosted on G2.com.

I can't quickly change times of my clinic Review collected by and hosted on G2.com.

The customizability of the software for the note writing. The text reminders to patients for scheduling Review collected by and hosted on G2.com.

You do NOT get a reminder the visit before the 10th visit for Medicare patients. I want a reminder on the 9th visit, so the progress note will be scheduled for the next visit. Also, having to reactivate a D/C account if there is a billing problem. Review collected by and hosted on G2.com.

I love the fact that Systems4PT is always on the leading edge of providing solutions to the constantly changing landscape of billing insurance claims to all carriers. They are always looking ahead and anticipating what the practitioner will need to do with future rules and requirements and adjusting their technology and services so that we can remain compliant, spend the least amount of time possible documenting within those guidelines and get paid.

Systems4PT was essential in helping me set up my small outpatient orthopedic physical therapy practice in 2008. I am so grateful for their partnership through these past 13 years. Dan and Joe have gone above and beyond for me on more than one occasion. I am one of their smallest accounts but I truly feel that I get just as much attention and support as any of their larger clients. I have been with them through many changes in insurance/documentation requirements and they do such a great job at looking into the future of physical therapy documentation requirements. They take a huge load off the shoulders of the practice owner/PT because their solutions are so comprehensive. I can't say enough about this company and this product. I do not think I would be where I am today without them! Review collected by and hosted on G2.com.

I have not used another EMR in over 13 years. At this time I have no complaints. The small annoyances, such as no Copy/Paste feature are being addressed in the next update. I wish it were here now but I understand that rolling out something too quickly will lead to more problems down the road. S4PT is doing a great job at staying ahead of the curve and implementing changes when the time is right. Review collected by and hosted on G2.com.

The systems in place to assist with meeting and automating many of the documentation compliance requirements are great. We have been a client since 2014 and have been very pleased with the strides taken by Systems4PT to stay ahead of the many regulation and compliance issues that would be next to impossible for a private practice to navigate and adapt to. Their goal is to minimize documentation time for clinical staff while maximizing compliance and reimbursement. They are constantly making changes, improvements and "thinking ahead" to adapt to the ever changing compliance and reimbursement challenges. The systems in place to assure clean claims go out the first time are great - the hard stops and prompts to complete all necessary fields prior to signing the registration decrease A/R days and maximize cash flow. Outsourcing insurance billing to Systems4PT has also been a huge relief. Having the FOCUS team staying on top of denials/claims issues is much more efficient than what we had in place before when doing all billing in house. Review collected by and hosted on G2.com.

We are responsible for billing for the patient responsibility portion of any allowable amounts not collected at time of service (copays, deductibles, co-insurance). The patient billing part of the system has room for improvement - invoices are difficult to understand, itemized invoices are not an option, insurance and patient billing dates are not an option to include, patient payment dates are not specific to the date the payment was made. We get a lot of phone calls from patients each month when invoices are mailed out and spend a lot of time "explaining" invoices. We collect copays at time of service and estimated amounts toward deductibles and coinsurance. The estimated amounts aren't exact and invoices are generated/mailed to bill for the difference. The "likes" definitely outweigh this "dislike" but it is something we hope will be improved to include more options. Review collected by and hosted on G2.com.

The ease of documentation, has eliminated the need for our therapists to stay late or take notes home. This has been a game changer for our staff.

More importantly the billing side of things has been great, we are actually getting paid! And in a timely manner. Unlike our previous EMR and billing system. This has allowed us to stay profitable as a business especially during covid.

They are also extremely hands on with us and when submitting for MIPS, it was taken care of. With other EMR systems, MIPS reporting and compliance was a nightmare.

The owners give out updates before we even ask for them, especially during covid, they figured out how to get us paid for telehealth right away and we never ran into any issues.

they are on top of it! Review collected by and hosted on G2.com.

The system appears a bit old in visuals, and some of the clicking is tedious. Communication between PTs and front desk could improve in terms of what they see on their screens. Review collected by and hosted on G2.com.

I have shopped around before signing up with any company and noticed everyone was talking highly about Systems 4 PT. My therapist is happy, we get paid very quickly, their support staff are Incredibly Helpful and onetime. Their price is the best out there as well. If you're searching for best EMR system for your PT clinic, I wouldn't shop around if I were you. S4PT has your back. Review collected by and hosted on G2.com.

I have nothing to add in here........... Review collected by and hosted on G2.com.

S4PT came highly recommended from someone I trust implicitly, and it has not failed to meet expectations. It's unreal what they thought of when building this program. They really thought of everything. Their tech support is top notch all the way and they really care. It is really important to me as a solo PT right now to have that support and to be able to get immediate attention. As PT's, we have THE most verbose of all healthcare documentation which can be terrbly time consuming. S4PT's program significantly cuts down on documentation time while ensuring you are meeting all requirements. Review collected by and hosted on G2.com.

The system isn't quite as intuitive as other programs I've used in the past, but those programs weren't as well-integrated or efficient either. That being said, once you learn it, it is extremely quick and seamless, and it submits a clean claim.

The evaluation templates are a little dated, in my opinion, but I am hoping for improvement with the upgrade. I wish it had a client portal for the medical history which clients could do from home to save time at the appointments, but I believe this is in the works!

As a solo practictioner, I also wish there was a client portal for my intake paperwork to be electronically signed by the client and kept in the system....and that it would be automatically sent out to a new client when they booked an initial evaluation. (It's probably a lot to ask for, but I can dream!)

It might be a little pricier than other programs I looked at, but in this case you definitely get what you pay for and it is worth it. Review collected by and hosted on G2.com.