# Best HR Service Delivery Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* HR service delivery software helps organizations and HR personnel simplify complex HR operations. These solutions combine service center and help desk technology, standardizing how HR personnel provide services and interact with employees. HR service delivery solutions assist HR personnel and employees in submitting, reviewing, and responding to requests. These HR solutions include features that streamline service requests, provide an employee self-service portal, and configure and automate HR service processes, analytics, and more. Some HR service delivery solutions employ AI processes to automate workflows by learning commonly asked questions and integrating HR department responses. HR service delivery products often integrate with [core HR software](https://www.g2.com/categories/core-hr) to access employee information and [help desk software](https://www.g2.com/categories/help-desk) to direct requests to the appropriate departments. To qualify for inclusion in the HR Service Delivery category, a product must: - Track and manage all employee interactions - Streamline and simplify HR requests related to employee information, payroll, benefits administration, and more - Provide an employee self-service portal - Direct inquiries to the appropriate department or employee --- ## What Are the Most Common Questions About HR Service Delivery Software? *AI-generated · Last updated: May 26, 2026* ### Which HR Service Delivery platforms support quick HR Service Manager adoption without months of training? Based on G2 reviews, several HR Service Delivery Software options are described as relatively easy to adopt, though the experience depends on setup complexity and team needs. According to verified users, ServiceNow HR Service Delivery is often praised for easy initial setup, intuitive case management, and guided forms, but reviewers also mention that advanced configuration, workspace setup, and customization can require training. G2 reviewers mention Dovetail HR as easy to configure and navigate for both employees and administrators, with quick user training. Personio reviewers also call out a straightforward interface and easy setup for core HR tasks. Across reviews, fast adoption is most often linked to clear workflows, self-service design, and lower admin overhead. ### Which HR Service Delivery platforms work best for improving employee service quality? Based on G2 reviews, ServiceNow HR Service Delivery stands out for improving employee service quality because reviewers repeatedly describe it as a centralized, modern service layer for HR requests. According to verified users, it helps move HR work out of emails and spreadsheets into structured case management with guided forms, status updates, knowledge access, and self-service. G2 reviewers mention better visibility into cases, faster response times, stronger routing, and a more consistent employee experience across onboarding, support, and everyday HR questions. Reviewers also note tradeoffs: portal usability, UI quality, and configuration complexity can still create friction. Even so, the recurring review themes point to stronger service consistency and clearer employee support workflows. ### How HR Service Delivery with proven track record successfully deployed in three months or less? Based on G2 reviews, there is not enough consistent timing evidence in this review set to confirm which HR Service Delivery Software products were successfully deployed in three months or less. According to verified users, several products are described as having easy or smooth initial setup, including ServiceNow HR Service Delivery, Dovetail HR, Personio, MeBeBot Intelligent Assistant, and some SAP SuccessFactors HCM use cases. However, reviewers usually describe setup as easy, smooth, or straightforward rather than giving a clear deployment timeline. G2 reviewers mention that implementation can also become more complex when customization, integrations, reporting, or workflow design are involved. For this question, the available review data supports ease-of-setup themes better than a verified sub-three-month rollout claim. ### Top HR Service Delivery solutions for HR Service Managers looking to enhance employee experience and service quality? Based on G2 reviews, the products most often associated with stronger employee experience and service quality are those that centralize support, improve self-service, and reduce manual HR work. According to verified users, ServiceNow HR Service Delivery is frequently used to manage cases, automate requests, support onboarding and offboarding, and give employees one place to find help and knowledge. Applaud reviewers emphasize a more consumer-like, mobile-first HR experience that improves self-service adoption and reduces repetitive HR questions. Dovetail HR reviewers highlight intuitive navigation, structured case management, and a centralized HR solution center. G2 reviewers mention that these products are most valued when they combine visibility, guided workflows, and easier access to answers for employees and HR teams alike. **Here are some of the top-rated products on G2:** - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – used for centralized case management, self-service, onboarding, and knowledge access - [Applaud](https://www.g2.com/products/applaud/reviews) – used to create a unified employee portal with AI guidance and stronger self-service adoption - [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) – used for HR case management, employee information access, and structured service delivery ### Most trusted HR Service Delivery by HR Service Managers based on user reviews? Based on G2 reviews, trust is most consistently associated with products that centralize HR work, improve visibility, and reduce manual follow-up. According to verified users, ServiceNow HR Service Delivery is repeatedly described as a dependable backbone for HR case management, onboarding, routing, and employee self-service. Reviewers mention secure handling of sensitive data, strong COE-based case structures, and a unified place for HR requests. G2 reviewers also associate trust with predictable workflows, clear ownership, and reliable support experiences in products like Dovetail HR and Sympa. At the same time, several reviews across products note that trust can be affected by reporting gaps, UI friction, or integration complexity, so buyer confidence often depends on the maturity of the intended use case. **Here are some of the top-rated products on G2:** - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – trusted for secure case management, cross-COE workflows, and centralized employee support - [Personio](https://www.g2.com/products/personio/reviews) – trusted for centralizing employee records, leave processes, and everyday HR workflows - [Applaud](https://www.g2.com/products/applaud/reviews) – trusted for unified portals, guided journeys, and AI-assisted employee self-service ### What are the best HR Service Delivery platforms for small to medium teams seeking employee experience? Based on G2 reviews, smaller and mid-sized teams often value HR Service Delivery Software that is easy to configure, intuitive for employees, and manageable without heavy technical overhead. According to verified users, Dovetail HR is described as easy to set up, easy to maintain, and usable without major IT involvement, which can suit lean HR teams. Personio reviewers frequently mention a clear interface, centralized employee records, leave tracking, approvals, and day-to-day HR tasks in one platform. ServiceNow HR Service Delivery also supports employee experience well, but G2 reviewers mention more complexity when workflows and integrations become highly customized. For teams prioritizing employee self-service and manageable administration, reviewers most often highlight usability, centralization, and quick access to HR information. **Here are some of the top-rated products on G2:** - [Personio](https://www.g2.com/products/personio/reviews) – used by teams that want leave tracking, employee documents, approvals, and a straightforward HR interface - [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) – used for easy-to-administer HR case management and employee self-service without heavy IT reliance - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – used when teams want stronger case workflows, onboarding support, and employee visibility ### How highest rated HR Service Delivery for HR Service Managers focused on enhance employee experience and service quality efficiency? Based on G2 reviews, the highest-rated products in this category are most often praised for improving efficiency through centralized requests, automation, and self-service. According to verified users, ServiceNow HR Service Delivery helps HR teams manage cases, automate common requests, route work to the right teams, and give employees one place to find answers and track progress. Applaud reviewers describe a more intuitive front-end experience that encourages employee self-service and reduces repetitive HR questions. G2 reviewers also mention Dovetail HR for structured case handling and ease of use. Across products, the strongest efficiency gains come from replacing fragmented email, spreadsheets, and manual follow-up with clearer workflows, knowledge access, and more consistent service delivery. ### Most reliable HR Service Delivery platforms based on reviews from HR Service Managers avoiding implementation failures? Based on G2 reviews, reliability during implementation is usually linked to ease of setup, support quality, and how much customization a team requires. According to verified users, Dovetail HR is often described as straightforward to configure and supported by highly responsive service teams. Personio reviewers also mention easy setup for core workflows, though some note limits in customization or support responsiveness. ServiceNow HR Service Delivery is seen as powerful and reliable for case management and employee services, but G2 reviewers mention that integrations, custom workflows, and workspace configuration can add complexity. Buyers trying to avoid implementation failures may want to favor products with simpler deployment patterns, clear workflows, and less dependence on deep technical administration. **Here are some of the top-rated products on G2:** - [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) – chosen for straightforward configuration, strong support, and easy HR case management setup - [Personio](https://www.g2.com/products/personio/reviews) – chosen for easy core HR setup, centralized records, and accessible day-to-day administration - [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) – chosen for mature HR workflows and case management when teams can handle more setup complexity ### How HR Service Delivery tools for teams without dedicated IT staff needing service quality? Based on G2 reviews, teams without dedicated IT support generally benefit from platforms that reviewers describe as easy to configure, simple to navigate, and manageable by HR administrators. According to verified users, Dovetail HR is frequently highlighted for requiring little to no IT intervention while still supporting case tracking, metrics, and centralized employee service. Personio is also described as user-friendly for everyday HR tasks such as leave, documents, approvals, and employee data management. G2 reviewers mention that ServiceNow HR Service Delivery delivers strong service quality, but many reviews also point to a steeper learning curve when customization and integrations are needed. For lean teams, service quality seems strongest when the product balances structure, usability, and low admin overhead. ### How HR Service Delivery software with strong employee experience and seamless system integration capabilities? Based on G2 reviews, products with the strongest combination of employee experience and integration capabilities tend to centralize HR interactions while connecting with broader systems already in use. According to verified users, ServiceNow HR Service Delivery is often praised for integrating with other ServiceNow products and external systems while supporting onboarding, case management, and a single place for employee support. Applaud reviewers consistently describe it as an experience layer on top of legacy HR systems, giving employees a cleaner, mobile-friendly interface without replacing backend platforms. Personio reviewers also mention integrations with recruiting and other tools, especially for reducing manual employee creation and keeping HR data connected. G2 reviewers mention that integration value is highest when it also improves self-service and reduces fragmented workflows. ## How Many HR Service Delivery Software Products Does G2 Track? **Total Products under this Category:** 56 ### Category Stats (Jul 2026) - **Average Rating**: 4.44/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Kinfolk platform (+4.76%) - Among all products in this category, Kinfolk platform recorded the largest rating increase compared to last month *Last updated: July 06, 2026* ## How Does G2 Rank HR Service Delivery Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 11,700+ Authentic Reviews - 56+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HR Service Delivery Software Is Best for Your Use Case? - **Leader:** [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - **Highest Performer:** [Superworks](https://www.g2.com/products/superworks/reviews) - **Easiest to Use:** [Superworks](https://www.g2.com/products/superworks/reviews) - **Top Trending:** [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) - **Best Free Software:** [Personio](https://www.g2.com/products/personio/reviews) --- **Sponsored** ### Dovetail HR Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1499&secure%5Bchosen_at%5D=2026-07-06T14%3A15%3A39Z&secure%5Bdisplayable_resource_id%5D=1499&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1499&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=65945&secure%5Bresource_id%5D=1499&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-service-delivery&secure%5Btoken%5D=a99481cda53e50a8cbbc6eb03bc60761072d6a895109d1b6d63a1b85238151fc&secure%5Burl%5D=https%3A%2F%2Fwww.dovetailsoftware.com%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2_topic_targeting%26utm_content%3Dhr_service_delivery&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated HR Service Delivery Software Products in 2026? ### 1. [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers. **Average Rating:** 4.3/5.0 **Total Reviews:** 323 **How Do G2 Users Rate ServiceNow HR Service Delivery?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Customization:** 8.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.2/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ServiceNow HR Service Delivery?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** ServiceNow Developer, Software Engineer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 54% Enterprise, 17% Mid-Market #### What Are ServiceNow HR Service Delivery's Pros and Cons? **Pros:** - Ease of Use (52 reviews) - HR Management (43 reviews) - Efficiency (36 reviews) - Helpful (32 reviews) - Features (31 reviews) **Cons:** - Limited Customization (26 reviews) - Expensive (19 reviews) - Learning Curve (19 reviews) - Learning Difficulty (17 reviews) - Steep Learning Curve (17 reviews) ### What Do G2 Reviewers Say About ServiceNow HR Service Delivery? *AI-generated summary from verified user reviews* **Pros:** - Users find the **intuitive design** of ServiceNow HR Service Delivery enhances efficiency and boosts employee satisfaction. - Users value the **comprehensive features** of ServiceNow HR Service Delivery, providing a centralized solution for HR needs. - Users appreciate the **efficiency** of ServiceNow HR Service Delivery, streamlining HR tasks and enhancing overall employee experience. - Users value the **configurability and comprehensive support** of ServiceNow HR Service Delivery as a central HR solution. - Users value the **personalized HR experience** provided by ServiceNow HR Service Delivery, enhancing engagement throughout the employee journey. **Cons:** - Users face **limited customization** options in ServiceNow HR Service Delivery, requiring technical knowledge and support for effective setup. - Users feel that the **high costs** of ServiceNow HR Service Delivery can deter smaller teams from accessing full capabilities. - Users experience a **steep learning curve** with ServiceNow HR Service Delivery, making it challenging for new administrators to adapt. - Users find a **steep learning curve** challenging, particularly for administrators needing technical expertise and time to customize effectively. - Users find the **steep learning curve** challenging, as the platform's complexity can overwhelm new users initially. #### What Are Recent G2 Reviews of ServiceNow HR Service Delivery? **"[Centralized HR Process Management with Powerful Automation](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12963845)"** **Rating:** 5.0/5.0 stars *— Pranay U.* [Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12963845) --- **"[Comprehensive HR Solution with Seamless Case Management](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12768139)"** **Rating:** 4.5/5.0 stars *— Mahwish S.* [Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12768139) --- #### What Are G2 Users Discussing About ServiceNow HR Service Delivery? - [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) - 1 comment - [What does service now do?](https://www.g2.com/discussions/what-does-service-now-do) - [What is HR service management?](https://www.g2.com/discussions/what-is-hr-service-management) - [What are the three functions of a best in class HR service delivery model?](https://www.g2.com/discussions/what-are-the-three-functions-of-a-best-in-class-hr-service-delivery-model) - [What is HR service delivery model?](https://www.g2.com/discussions/what-is-hr-service-delivery-model) ### 2. [Paycom](https://www.g2.com/products/paycom/reviews) Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,541 **How Do G2 Users Rate Paycom?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 8.8/10 (Category avg: 8.6/10) - **Ticketing Platform:** 7.6/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Paycom?** - **Seller:** [Paycom](https://www.g2.com/sellers/paycom) - **Company Website:** https://www.paycom.com/ - **Year Founded:** 1998 - **HQ Location:** Oklahoma City, OK - **Twitter:** @Paycom (33,252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37759/ (5,844 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Hospital & Health Care, Non-Profit Organization Management - **Company Size:** 19% Mid-Market, 4% Small-Business #### What Are Paycom's Pros and Cons? **Pros:** - Ease of Use (451 reviews) - Helpful (326 reviews) - Payroll Management (308 reviews) - Customer Support (291 reviews) - Simple (240 reviews) **Cons:** - Learning Curve (134 reviews) - Poor Customer Support (128 reviews) - Limited Features (115 reviews) - Not Intuitive (115 reviews) - Not User-Friendly (109 reviews) ### What Do G2 Reviewers Say About Paycom? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Paycom, finding its interface straightforward and employee-friendly. - Users find Paycom’s software **extremely helpful** , benefiting from easy navigation and effective time management capabilities. - Users value Paycom's **efficient payroll management** , enabling quick processes and empowering employees with time tracking and approval. - Users value the **responsive customer support** of Paycom, enhancing their overall experience and efficiency. - Users commend the **user-friendly interface** of Paycom, simplifying employee tasks and enhancing overall satisfaction. **Cons:** - Users note a **steep learning curve** with Paycom, requiring time to navigate the complex interface effectively. - Users express frustration with **poor customer support** , feeling unhelped and encountering repetitive, uninformative responses from Paycom. - Users express frustration with Paycom’s **limited features** , feeling misled about capabilities and missing essential modules. - Users find Paycom **not intuitive** , often struggling to navigate and locate features efficiently. - Users find Paycom **not user-friendly** , as navigation and request submissions can be complicated and time-consuming. #### What Are Recent G2 Reviews of Paycom? **"[Efficient Payroll and HR with Beti AI, Great Integrations, and Top-Notch Support](https://www.g2.com/survey_responses/paycom-review-13043985)"** **Rating:** 4.0/5.0 stars *— Andrew H.* [Read full review](https://www.g2.com/survey_responses/paycom-review-13043985) --- **"[Paycom Review 06.26.2026](https://www.g2.com/survey_responses/paycom-review-13036323)"** **Rating:** 4.0/5.0 stars *— Mia J.* [Read full review](https://www.g2.com/survey_responses/paycom-review-13036323) --- ### 3. [Personio](https://www.g2.com/products/personio/reviews) Personio is the intelligent HR platform built for the way European businesses actually work. Most HR software was designed in the US and adapted for Europe as an afterthought. Personio was built here from the start, for companies navigating multiple languages, varying labor laws, and a patchwork of local compliance requirements that change faster than most platforms can keep up with. Manage the full employee lifecycle in one place: hiring, onboarding, time tracking, absence management, payroll, performance, and workforce reporting. No more switching between systems or maintaining spreadsheets on the side. Everything your HR team needs lives in one place, connected and up to date. Smart automations handle the repetitive admin that consumes your HR team's day. Approval workflows, absence tracking, contract generation, and onboarding checklists run in the background so your team can focus on the work that actually moves the business forward. Proactive insights turn workforce data into clear, shareable intelligence, helping HR leaders spot trends, anticipate change, and walk into leadership meetings with something worth saying. The platform adapts to how your organisation works, not the other way around. Customise workflows, approval chains, and reporting to fit your structure, whether you are running one office or coordinating teams across five countries. Personio connects with over 200 tools European businesses rely on, including DATEV, Slack, and Google Workspace. It runs natively in German, English, Spanish, French, Dutch, and Italian, among other languages and is built for GDPR compliance across every market you operate in. More than 14,000 companies across Germany, Austria, Switzerland, the UK, and Spain trust Personio to run their HR. It is the intelligent platform that grows with European businesses, because it was made for them. **Average Rating:** 4.4/5.0 **Total Reviews:** 850 **How Do G2 Users Rate Personio?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Customization:** 8.3/10 (Category avg: 8.6/10) - **Ticketing Platform:** 7.3/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Personio?** - **Seller:** [Personio](https://www.g2.com/sellers/personio) - **Company Website:** https://www.personio.com - **Year Founded:** 2015 - **HQ Location:** München, Bayern - **LinkedIn® Page:** https://www.linkedin.com/company/personio/ (1,745 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, HR Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 28% Small-Business #### What Are Personio's Pros and Cons? **Pros:** - Ease of Use (351 reviews) - Intuitive (192 reviews) - Features (184 reviews) - HR Management (179 reviews) - Comprehensive Features (177 reviews) **Cons:** - Missing Features (110 reviews) - Limited Customization (100 reviews) - Limited Features (94 reviews) - Lacking Features (66 reviews) - Limited Options (62 reviews) ### What Do G2 Reviewers Say About Personio? *AI-generated summary from verified user reviews* **Pros:** - Users find Personio to be **easy to use** , with clear features and supportive resources for quick learning. - Users find the **intuitive design** of Personio enhances their experience, making navigation and access seamless and efficient. - Users appreciate the **versatile features** of Personio, finding it easy to use with centralized HR solutions. - Users appreciate the **high employee acceptance** of Personio, highlighting its ease of use and versatility for HR tasks. - Users value the **comprehensive features** of Personio, enhancing collaboration and centralizing essential HR functionalities. **Cons:** - Users note the **missing features** in Personio, affecting control and functionality for larger teams. - Users find the **limited customization** in Personio challenging, affecting document formatting and overall user experience. - Users find the **limited features** in Personio can hinder efficiency and adaptability, complicating the user experience. - Users find **lacking features** in Personio, particularly in reporting and mobile functions, leaving manual work necessary. - Users find **limited customization options** in Personio hinder their ability to tailor the platform to specific needs. #### What Are Recent G2 Reviews of Personio? **"[Personio noticeably relieves our HR processes and continuously evolves](https://www.g2.com/survey_responses/personio-review-12852402)"** **Rating:** 5.0/5.0 stars *— Silke A.* [Read full review](https://www.g2.com/survey_responses/personio-review-12852402) --- **"[Effortless HR Self-Service](https://www.g2.com/survey_responses/personio-review-13002993)"** **Rating:** 5.0/5.0 stars *— Robert K.* [Read full review](https://www.g2.com/survey_responses/personio-review-13002993) --- #### What Are G2 Users Discussing About Personio? - [What is Personio used for?](https://www.g2.com/discussions/what-is-personio-used-for) ### 4. [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem. **Average Rating:** 4.1/5.0 **Total Reviews:** 1,472 **How Do G2 Users Rate SAP SuccessFactors HCM?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 8.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind SAP SuccessFactors HCM?** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Company Website:** https://www.sap.com/ - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,052 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,955 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Enterprise, 34% Mid-Market #### What Are SAP SuccessFactors HCM's Pros and Cons? **Pros:** - Ease of Use (217 reviews) - Features (118 reviews) - HR Management (113 reviews) - Comprehensive Features (104 reviews) - Simple (93 reviews) **Cons:** - Limited Customization (83 reviews) - Not User-Friendly (80 reviews) - Not Intuitive (76 reviews) - Learning Curve (74 reviews) - Limited Features (69 reviews) ### What Do G2 Reviewers Say About SAP SuccessFactors HCM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of SAP SuccessFactors HCM, simplifying navigation and supporting various HR tasks. - Users appreciate the **seamless integration and comprehensive modules** of SAP SuccessFactors, streamlining all HR activities in one app. - Users appreciate the **centralization of HR information** in SAP SuccessFactors, enhancing efficiency and usability significantly. - Users appreciate the **comprehensive features** of SAP SuccessFactors HCM, noting its intuitive structure and easy data management. - Users value the **clear structure and intuitive design** of SAP SuccessFactors HCM, enhancing everyday task management. **Cons:** - Users find **limited customization** in SAP SuccessFactors HCM frustrating, wishing for more flexibility and options. - Users find the **user interface lacking** , with complexity hindering quick understanding and overall experience. - Users find SAP SuccessFactors HCM to be **not intuitive** , requiring time to learn and adapt to its features. - Users find the **learning curve challenging** , as the system requires extensive training and has a complex interface. - Users find the **limited features** of SAP SuccessFactors HCM restrict productivity and clarity in various processes. #### What Are Recent G2 Reviews of SAP SuccessFactors HCM? **"[Simplifies HR Processes and Improves Productivity](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12919619)"** **Rating:** 5.0/5.0 stars *— Madhavi G.* [Read full review](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12919619) --- **"[Simple, Easy and Efficient HR Management with SAP SuccessFactors HCM](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12763697)"** **Rating:** 4.5/5.0 stars *— Sayan P.* [Read full review](https://www.g2.com/survey_responses/sap-successfactors-hcm-review-12763697) --- #### What Are G2 Users Discussing About SAP SuccessFactors HCM? - [What is your experience with SAP SuccessFactors Employee Central Payroll, and what improvements would you suggest?](https://www.g2.com/discussions/what-is-your-experience-with-sap-successfactors-employee-central-payroll-and-what-improvements-would-you-suggest) - [What is SAP SuccessFactors used for?](https://www.g2.com/discussions/sap-successfactors-what-is-sap-successfactors-used-for) - 1 comment - [What is SmartRecruiters used for?](https://www.g2.com/discussions/smartrecruiters-what-is-smartrecruiters-used-for) - [What is SAP SuccessFactors used for?](https://www.g2.com/discussions/what-is-sap-successfactors-used-for) - [What is SmartRecruiters used for?](https://www.g2.com/discussions/what-is-smartrecruiters-used-for) ### 5. [Superworks](https://www.g2.com/products/superworks/reviews) Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Superworks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customization:** 9.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.7/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Superworks?** - **Seller:** [SUPERWORKS](https://www.g2.com/sellers/superworks) - **Year Founded:** 2020 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/78054562 (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Manager, Human Resources Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Mid-Market, 49% Small-Business #### What Are Superworks's Pros and Cons? **Pros:** - Ease of Use (112 reviews) - Helpful (53 reviews) - Customer Support (48 reviews) - Efficiency (48 reviews) - Comprehensive Features (47 reviews) **Cons:** - Slow Loading (18 reviews) - Limited Features (14 reviews) - Missing Features (11 reviews) - Limited Customization (10 reviews) - Chat Application Performance (9 reviews) ### What Do G2 Reviewers Say About Superworks? *AI-generated summary from verified user reviews* **Pros:** - Users find Superworks exceptionally **easy to use** , with an intuitive interface that simplifies navigation and feature utilization. - Users find Superworks to be **very easy to use** , with exceptional support from a responsive team, enhancing overall efficiency. - Users value the **excellent customer support** of Superworks, noting helpful and cooperative assistance for all needs. - Users find that Superworks enhances **efficiency** by streamlining HR tasks and improving productivity significantly. - Users value the **comprehensive features** of Superworks, enhancing task management and streamlining various business processes. **Cons:** - Users are frustrated with the **slow loading** of Superworks, negatively impacting their chat tool experience and responsiveness. - Users express concerns about the **limited features** of Superworks, wishing for enhancements in user experience and functionality. - Users feel that Superworks lacks **employee activity monitoring features** , such as tracking screen time during work hours. - Users find the **limited customization options** of Superworks to be an area needing improvement for better flexibility. - Users often face **performance issues** with the chat application, including lag and repeated messages, affecting satisfaction. #### What Are Recent G2 Reviews of Superworks? **"[Good and Manages overall HR Work](https://www.g2.com/survey_responses/superworks-review-12857547)"** **Rating:** 5.0/5.0 stars *— Priyanka K.* [Read full review](https://www.g2.com/survey_responses/superworks-review-12857547) --- **"[Its very useful and easy to organise and monitor tasks and of our own profile](https://www.g2.com/survey_responses/superworks-review-12682453)"** **Rating:** 5.0/5.0 stars *— Hemika N.* [Read full review](https://www.g2.com/survey_responses/superworks-review-12682453) --- ### 6. [Applaud](https://www.g2.com/products/applaud/reviews) Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them. **Average Rating:** 4.8/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Applaud?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 8.8/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.1/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Applaud?** - **Seller:** [Applaud](https://www.g2.com/sellers/applaud) - **Year Founded:** 2008 - **HQ Location:** Worthing, GB - **LinkedIn® Page:** https://www.linkedin.com/company/applaud-hr (71 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Human Resources, Information Technology and Services - **Company Size:** 83% Enterprise, 12% Small-Business #### What Are Applaud's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Customer Support (24 reviews) - HR Management (24 reviews) - Intuitive (21 reviews) - Helpful (18 reviews) **Cons:** - Learning Curve (12 reviews) - Learning Difficulty (8 reviews) - Complex Setup (6 reviews) - Difficult Setup (5 reviews) - Integration Issues (5 reviews) ### What Do G2 Reviewers Say About Applaud? *AI-generated summary from verified user reviews* **Pros:** - Users find Applaud's system to be **intuitive and user-friendly** , enhancing navigation and streamlining workflows effectively. - Users value the **responsive customer support** of Applaud, enhancing transparency and efficiency in HR interactions. - Users appreciate the **effective AI assistant** that enhances transparency and streamlines HR processes, making interactions smoother. - Users appreciate the **intuitive AI assistant** of Applaud, simplifying HR interactions and providing clear guidance when needed. - Users appreciate the **helpful AI assistant** of Applaud, enhancing transparency and streamlining interactions with HR processes. **Cons:** - Users experience a **steep learning curve** with Applaud, requiring time to fully understand and utilize its features. - Users note a significant **learning difficulty** with Applaud initially, requiring extra effort to become proficient. - Users find the **complex setup** of Applaud challenging, requiring additional effort to fully understand the system. - Users find the **difficult setup** of Applaud challenging, requiring time and knowledge for effective use. - Users face **integration issues** with Applaud, requiring significant time and effort to master the system. #### What Are Recent G2 Reviews of Applaud? **"[AI That Understands Employee Intent and Streamlines HR Support](https://www.g2.com/survey_responses/applaud-review-12997481)"** **Rating:** 5.0/5.0 stars *— Moeed K.* [Read full review](https://www.g2.com/survey_responses/applaud-review-12997481) --- **"[Applaud’s Mobile-First Experience Transformed Our Deskless Workforce](https://www.g2.com/survey_responses/applaud-review-12778550)"** **Rating:** 5.0/5.0 stars *— Sharon C.* [Read full review](https://www.g2.com/survey_responses/applaud-review-12778550) --- ### 7. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Leena AI Autonomous Agent?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization:** 8.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (292 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Efficiency (18 reviews) - Helpful (17 reviews) - Customer Support (16 reviews) - HR Management (13 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Leena AI, streamlining query resolution and improving team efficiency significantly. - Users value the **efficiency** of Leena AI, appreciating its quick, intelligent responses that enhance employee experience and satisfaction. - Users value the **ease of use** of Leena AI, enhancing efficiency and streamlining HR processes effectively. - Users value the **exceptional customer support** from Leena AI, providing assistance whenever needed during implementation. - Users value the **quick and accurate HR responses** provided by Leena AI, enhancing efficiency and engagement. **Cons:** - Users experience **system glitches** occasionally, which disrupt usability and highlight the need for improvements in overall functionality. - Users report **software bugs and AI limitations** that hinder performance and affect task clarity with Leena AI. - Users report **software bugs** and server issues that lead to glitches and prolonged update times affecting performance. - Users note a **lack of features** in Leena AI, particularly missing integrations that limit its overall functionality. - Users note **limited features** , especially lacking personal touch and advanced functions for enhanced user experience. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 8. [ADP HR Assist](https://www.g2.com/products/adp-hr-assist/reviews) ADP HR Assist helps quickly find hiring and onboarding best practices with easy search capabilities and navigation **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate ADP HR Assist?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customization:** 9.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.3/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind ADP HR Assist?** - **Seller:** [ADP](https://www.g2.com/sellers/adp) - **Year Founded:** 1949 - **HQ Location:** Roseland, New Jersey - **Twitter:** @ADP (48,757 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/adp/ (99,043 employees on LinkedIn®) - **Ownership:** NASDAQ:ADP **Who Uses This Product?** - **Company Size:** 36% Enterprise, 36% Mid-Market #### What Are ADP HR Assist's Pros and Cons? **Pros:** - Features (4 reviews) - Customer Support (3 reviews) - Ease of Use (2 reviews) - HR Management (2 reviews) - Security (2 reviews) **Cons:** - Slow Loading (2 reviews) - Learning Difficulty (1 reviews) - Limited Features (1 reviews) - Poor Customer Support (1 reviews) - Poor Design (1 reviews) ### What Do G2 Reviewers Say About ADP HR Assist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of ADP HR Assist, making onboarding and employee management simple and efficient. - Users value the **24/7 customer support** of ADP HR Assist, appreciating prompt and helpful guidance whenever needed. - Users commend the **ease of use** of ADP HR Assist, appreciating its user-friendly interface and centralized information. - Users find ADP HR Assist's **efficient HR management** invaluable for streamlining processes from recruitment to exit formalities. - Users appreciate the **strong data protection measures** provided by ADP HR Assist, ensuring secure handling of sensitive information. **Cons:** - Users experience **slow loading** times occasionally, which can hinder efficiency and user satisfaction. - Users find a **learning difficulty** with ADP HR Assist, especially for smaller teams not utilizing all features. - Users find the **limited features** of ADP HR Assist overwhelming for smaller teams, increasing the learning curve. - Users express frustration over **poor customer support** , citing a lack of communication regarding their inquiries and issues. - Users find the **mobile design incomplete** , leading to a less than satisfactory user experience with ADP HR Assist. #### What Are Recent G2 Reviews of ADP HR Assist? **"[ADP Product for HRIS FTC Solar](https://www.g2.com/survey_responses/adp-hr-assist-review-10470289)"** **Rating:** 4.5/5.0 stars *— Vinoth K.* [Read full review](https://www.g2.com/survey_responses/adp-hr-assist-review-10470289) --- **"[Simple, Efficient Tool for Smooth, Hassle-Free Candidate Update](https://www.g2.com/survey_responses/adp-hr-assist-review-12718615)"** **Rating:** 4.5/5.0 stars *— Gnanesh A.* [Read full review](https://www.g2.com/survey_responses/adp-hr-assist-review-12718615) --- #### What Are G2 Users Discussing About ADP HR Assist? - [What is ADP HR Assist used for?](https://www.g2.com/discussions/what-is-adp-hr-assist-used-for) ### 9. [Cegid HR](https://www.g2.com/products/cegid-hr/reviews) Cegid HR is a cloud-based human resources management suite built for HR teams, managers, talent acquisition and learning professionals in mid-market and large organizations. The platform centralizes core HR, recruitment, performance and learning modules while providing automation and local compliance controls across multi-entity deployments. In daily use Cegid HR consolidates employee records, automates lifecycle events (hire, mobility, contract end), and exposes self-service portals for employees and managers. It connects to payroll/ERP and third-party ATS tools, delivers ready dashboards and enables progressive rollouts without a full IT overhaul. Used by Air France, Decathlon, Orange, Carglass and Franprix, Cegid HR offers a number of key capabilities: • Centralize and govern workforce data with historized employee dossiers and reporting. • Manage the full employee lifecycle and automate administrative HR processes. • Recruit with an integrated ATS, personalized career sites and AI-assisted CV analysis. • Maintain a dynamic, AI-enriched skills repository for talent identification and succession. • Deliver a fully integrated learning suite with authoring tools, off-the-shelf content and impact indicators. • Provide conversational agent support and natural-language access to HR data and tasks. The solution aims to reduce manual work, shorten time-to-hire, improve talent visibility and scale HR services securely in the cloud while preserving local regulatory adaptations. **Average Rating:** 4.2/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Cegid HR?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Customization:** 8.3/10 (Category avg: 8.6/10) - **Ticketing Platform:** 5.8/10 (Category avg: 8.6/10) - **Knowledge Management:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Cegid HR?** - **Seller:** [Cegid](https://www.g2.com/sellers/cegid) - **Year Founded:** 1983 - **HQ Location:** Lyon - **LinkedIn® Page:** https://www.linkedin.com/showcase/cegid-retail/ **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are Cegid HR's Pros and Cons? **Pros:** - Helpful (2 reviews) - Analytics (1 reviews) - Communication Efficiency (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) **Cons:** - Access Issues (1 reviews) - Complex Administration (1 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Reporting (1 reviews) ### What Do G2 Reviewers Say About Cegid HR? *AI-generated summary from verified user reviews* **Pros:** - Users find Cegid HR to be a **very good tool for reporting and analysis** , enhancing their HR management experience. - Users praise the **reporting and analysis capabilities** of Cegid HR, finding it beneficial when used with the full suite. - Users find Cegid HR enhances **communication efficiency** significantly, particularly when integrated with the full suite. - Users appreciate the **user-friendly interface** of Cegid HR, making navigation and trading straightforward and efficient. - Users find Cegid HR offers **excellent reporting and analysis tools** that enhance their overall experience with the suite. **Cons:** - Users face **access issues** with Cegid HR, citing a non-intuitive platform and lack of support for international use. - Users find Cegid HR's **complex administration** challenging due to its outdated interface and inadequate support for global use. - Users find the **complex features** of Cegid HR challenging, hindering usability and creating frustration in daily operations. - Users find the **complexity** of Cegid HR overwhelming, citing outdated features and poor usability in their experience. - Users find **complex reporting** challenging due to its non-intuitive design and outdated interface, complicating usability. #### What Are Recent G2 Reviews of Cegid HR? **"[Meta 4 is a global talent management solution](https://www.g2.com/survey_responses/cegid-hr-review-8182344)"** **Rating:** 5.0/5.0 stars *— praveen d.* [Read full review](https://www.g2.com/survey_responses/cegid-hr-review-8182344) --- **"[Amazing trading platform](https://www.g2.com/survey_responses/cegid-hr-review-8172879)"** **Rating:** 5.0/5.0 stars *— Vatan S.* [Read full review](https://www.g2.com/survey_responses/cegid-hr-review-8172879) --- #### What Are G2 Users Discussing About Cegid HR? - [What is Cegid Talentsoft used for?](https://www.g2.com/discussions/what-is-cegid-talentsoft-used-for) ### 10. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Siit?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customization:** 9.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find SIIT's **ease of use** remarkable, integrating effortlessly with tools like Slack and Teams for quick support. - Users value the **seamless integrations** of Siit, enhancing communication through tools like Slack and Teams for efficient workflows. - Users commend SIIT for its **exceptional customer support** , highlighting quick responses and seamless integration with Slack and Teams. - Users value the **streamlined communication** through Slack, significantly enhancing support efficiency and overall satisfaction. - Users value the **high communication efficiency** of Siit, enjoying rapid, personalized support directly within Slack and Teams. **Cons:** - Users feel that Siit’s **inadequate reporting** limits insights, hindering effective analysis of support operations. - Users desire **inadequate reporting features** , seeking advanced analytics for improved insights into support operations. - Users suggest that Siit faces **integration issues** , particularly with the need for more onboarding resources and Google Drive connectivity. - Users face **connectivity issues** with Siit, highlighting the need for a stable internet connection to maintain functionality. - Users desire more **customization options** and advanced reporting features to enhance their experience with Siit. #### What Are Recent G2 Reviews of Siit? **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- ### 11. [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Dovetail HR?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Customization:** 8.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.9/10 (Category avg: 8.6/10) - **Knowledge Management:** 7.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Dovetail HR?** - **Seller:** [Dovetail](https://www.g2.com/sellers/dovetail) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Dovetail (1,524 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dovetail-software (29 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 83% Enterprise, 8% Mid-Market #### What Are Dovetail HR's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (7 reviews) - Easy Implementation (7 reviews) - Implementation Ease (7 reviews) - Features (6 reviews) **Cons:** - Improvement Needed (7 reviews) - Inadequate Reporting (6 reviews) - Limited Reporting (6 reviews) - Complexity (3 reviews) - Outdated Design (3 reviews) ### What Do G2 Reviewers Say About Dovetail HR? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Dovetail HR, finding it straightforward and user-friendly for everyday tasks. - Users praise Dovetail HR for its **exceptional customer support** , ensuring seamless implementation and ongoing assistance throughout their experience. - Users value the **easy implementation** of Dovetail HR, enabling independent customization and intuitive usability without IT interference. - Users value the **implementation ease** of Dovetail HR, enjoying smooth setups and consistent, personal support throughout. - Users value the **user-friendly interface and customization** of Dovetail HR, making it easy to manage HR processes. **Cons:** - Users find that Dovetail HR requires **significant improvements** in case management, reporting, and privacy features for better usability. - Users express frustration with **inadequate reporting** capabilities, finding it time-consuming and difficult to manage events efficiently. - Users are frustrated with **limited reporting capabilities** in Dovetail HR, requiring excessive time and effort for insights. - Users find the **reporting complexity** in Dovetail HR frustrating, making it challenging to navigate and utilize effectively. - Users feel that Dovetail HR has an **outdated design** and requires improvements for a better user experience. #### What Are Recent G2 Reviews of Dovetail HR? **"[Easy to Use and User-Friendly, with Helpful Guides](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)"** **Rating:** 4.5/5.0 stars *— Kisy U.* [Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344560) --- **"[Effortless HR Management, Stellar Support](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)"** **Rating:** 5.0/5.0 stars *— Ingvild M.* [Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344938) --- ### 12. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **How Do G2 Users Rate MeBeBot Intelligent Assistant?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customization:** 8.1/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind MeBeBot Intelligent Assistant?** - **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot) - **Year Founded:** 2018 - **HQ Location:** Austin, US - **Twitter:** @HRTalkBot (34 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Mid-Market, 26% Small-Business #### What Are MeBeBot Intelligent Assistant's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Helpful (10 reviews) - Efficiency (8 reviews) - Implementation Ease (6 reviews) **Cons:** - Integration Issues (2 reviews) - Learning Curve (2 reviews) - Reporting Issues (2 reviews) - Challenging Reporting (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** from MeBeBot, aiding in adoption and maximizing tool usage effectively. - Users find MeBeBot to be incredibly **easy to use** , seamlessly integrating into existing platforms and saving valuable time. - Users find MeBeBot **exceedingly helpful** by streamlining communication and saving time for internal teams in Slack. - Users commend MeBeBot for its **efficiency in providing instant answers** , significantly streamlining HR operations and enhancing employee experience. - Users appreciate the **easy implementation** of MeBeBot, seamlessly integrating with existing software and enhancing productivity. **Cons:** - Users experience **integration issues** with MeBeBot, wishing for better compatibility with various platforms for enhanced functionality. - Users find the **learning curve steep** due to a lack of how-to guides and training for new content. - Users experience **reporting issues** as the feedback system lacks essential features like auto-save and proper download formats. - Users find the **reporting challenges** with MeBeBot need significant improvements to enhance their overall experience. - Users find the **complexity of feedback management** a hurdle, desiring simpler solutions for better usability. #### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant? **"[Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)"** **Rating:** 5.0/5.0 stars *— Abhijeet S.* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367) --- **"[Helpful Tool for Quick Internal Support](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960) --- #### What Are G2 Users Discussing About MeBeBot Intelligent Assistant? - [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for) ### 13. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Zendesk for Employee Service?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Customization:** 5.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 26% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Features (10 reviews) - Useful (10 reviews) - Time-saving (9 reviews) - Time-Saving (9 reviews) **Cons:** - Integration Issues (4 reviews) - Slow Loading (4 reviews) - AI Limitations (3 reviews) - Performance Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Zendesk for Employee Service, making it effortless to access information quickly. - Users value the **time-efficient navigation** and powerful automation features of Zendesk for streamlining employee service. - Users value the **quick access to answers** provided by Zendesk for Employee Service, enhancing team synchronization and efficiency. - Users value the **time-saving features** of Zendesk, enabling efficient ticket management and quick responses. - Users appreciate the **time-saving automation** of Zendesk for Employee Service, significantly improving efficiency across teams. **Cons:** - Users note **integration issues** with Zendesk for Employee Service, desiring more compatibility with internal tools and chat apps. - Users experience **slow loading times** for evaluation assignments and information retrieval, impacting their overall efficiency with Zendesk. - Users find **AI limitations** in Zendesk's employee service, feeling it lacks transparency and expected capabilities. - Users experience occasional **performance issues** with slow loading and retrieval times for information on Zendesk for Employee Service. - Users experience **slow performance** with Zendesk for Employee Service, particularly in retrieving information during complex tasks. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 14. [MHC Software](https://www.g2.com/products/mhc-software/reviews) MHC is a global provider of AI-powered SaaS solutions for document and payment automation, purpose-built for highly regulated industries. Our platform helps organizations improve efficiency, ensure compliance, and modernize customer communications at scale. MHC customers generate over 10 billion documents and process billions in AP payments annually using our solutions. **Average Rating:** 4.4/5.0 **Total Reviews:** 181 **How Do G2 Users Rate MHC Software?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization:** 8.1/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.3/10 (Category avg: 8.6/10) - **Knowledge Management:** 7.9/10 (Category avg: 8.7/10) **Who Is the Company Behind MHC Software?** - **Seller:** [MHC Software](https://www.g2.com/sellers/mhc-software) - **Company Website:** https://www.mhcautomation.com - **Year Founded:** 1980 - **HQ Location:** Burnsville, MN - **Twitter:** @mhcautomation (135 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mhc-software/about (920 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Government Administration - **Company Size:** 59% Enterprise, 26% Mid-Market #### What Are MHC Software's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Document Management (19 reviews) - Efficiency (18 reviews) - Customer Support (14 reviews) - Automation (12 reviews) **Cons:** - Complexity (9 reviews) - Learning Curve (9 reviews) - Complex Setup (8 reviews) - Difficult Setup (7 reviews) - Inefficient Workflow Management (6 reviews) ### What Do G2 Reviewers Say About MHC Software? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of MHC Software, enjoying convenient access to project documentation from any device. - Users value the **secure and centralized document management** of MHC Software, enhancing efficiency and compliance effortlessly. - Users value the **efficiency** of MHC Software in automating processes and streamlining HR operations effectively. - Users commend the **exceptional customer support** of MHC Software, appreciating prompt assistance and expert guidance throughout their experience. - Users value MHC Software's **automation features** for streamlining document processes and greatly reducing manual workload. **Cons:** - Users find the **complexity** of MHC Software requires significant effort and support for customization and reporting tasks. - Users find the **steep learning curve** challenging, requiring significant effort to customize workflows and understand licensing complexities. - Users find the **complex setup** of MHC Software challenging, requiring significant resources and expertise for initial configuration. - Users find the **difficult setup** of MHC Software cumbersome, making the onboarding process challenging and time-consuming. - Users find the **inefficient workflow management** frustrating, necessitating excessive human interaction and causing inconsistencies in the process. #### What Are Recent G2 Reviews of MHC Software? **"[We finally feel confident that employee hours are always accurate](https://www.g2.com/survey_responses/mhc-software-review-12334325)"** **Rating:** 4.0/5.0 stars *— Clarice B.* [Read full review](https://www.g2.com/survey_responses/mhc-software-review-12334325) --- **"[Mass Pay and Vendor Onboarding Make Global Payments Effortless](https://www.g2.com/survey_responses/mhc-software-review-12406999)"** **Rating:** 5.0/5.0 stars *— Keith A.* [Read full review](https://www.g2.com/survey_responses/mhc-software-review-12406999) --- #### What Are G2 Users Discussing About MHC Software? - [What is MHC Software used for?](https://www.g2.com/discussions/what-is-mhc-software-used-for) - 1 comment ### 15. [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews) OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content. **Average Rating:** 4.4/5.0 **Total Reviews:** 308 **How Do G2 Users Rate Hyland OnBase?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization:** 9.5/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Hyland OnBase?** - **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd) - **Company Website:** https://www.hyland.com/ - **Year Founded:** 1991 - **HQ Location:** Westlake, OH - **Twitter:** @Hyland (13,165 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10043/ (4,269 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Government Administration - **Company Size:** 51% Enterprise, 43% Mid-Market #### What Are Hyland OnBase's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Document Management (22 reviews) - Integrations (14 reviews) - Features (13 reviews) - Simple (12 reviews) **Cons:** - Missing Features (17 reviews) - Update Issues (12 reviews) - Complexity (10 reviews) - Technical Issues (10 reviews) - Learning Curve (8 reviews) ### What Do G2 Reviewers Say About Hyland OnBase? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Hyland OnBase, finding it intuitive and simple to learn for document management. - Users value the **powerful document categorization** and effortless cross-referencing capabilities of Hyland OnBase. - Users value the **seamless integrations** of Hyland OnBase, enhancing efficiency and allowing for easy platform expansion. - Users praise the **seamless integration** of Hyland OnBase with geographic systems, enhancing document management and workflow efficiency. - Users value the **user-friendly interface** of Hyland OnBase, finding it easy to train and navigate. **Cons:** - Users note **missing features** in on-premise implementations, leading to frustrations regarding outdated support and lack of AI access. - Users report serious **update issues** post-upgrade, particularly with document locking hindering administrative efficiency. - Users find the **complexity** of Hyland OnBase challenging, often leading to difficulties and required extensive training. - Users report **technical issues** post-upgrade, particularly with document locking, impacting admin efficiency and system stability. - Users face a **steep learning curve** with Hyland OnBase, requiring significant training and resources to navigate its complexity. #### What Are Recent G2 Reviews of Hyland OnBase? **"[Onbase system admin](https://www.g2.com/survey_responses/hyland-onbase-review-10301258)"** **Rating:** 4.5/5.0 stars *— Surbhi D.* [Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-10301258) --- **"[Great product with a lot of promise](https://www.g2.com/survey_responses/hyland-onbase-review-11604743)"** **Rating:** 4.0/5.0 stars *— Kelly A.* [Read full review](https://www.g2.com/survey_responses/hyland-onbase-review-11604743) --- #### What Are G2 Users Discussing About Hyland OnBase? - [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment - [What is OnBase Document Management?](https://www.g2.com/discussions/what-is-onbase-document-management) - 2 comments - [Is OnBase a database?](https://www.g2.com/discussions/is-onbase-a-database) - 1 comment - [What is OnBase platform?](https://www.g2.com/discussions/what-is-onbase-platform) - 1 comment - [What is OnBase software used for?](https://www.g2.com/discussions/what-is-onbase-software-used-for) - 1 comment ### 16. [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) Oracle Fusion Cloud Human Capital Management connects every human resource process from hire to retire—including global HR, talent management, workforce management, and payroll. The vendor also presents it as the most connected solution across the enterprise, with one cloud unifying HCM across finance, supply chain, and customer experience. This unified solution helps provide a consistent experience across devices, enable one source of truth for HR data to improve decision-making, and empower users with market-leading innovation to address current and future business objectives. Experience: Engaging with the system is designed to be as easy as a natural conversation, through a voice-based UI and a digital assistant to get quick answers and execute processes from any device. Agility: Adapt people strategy to the ever-increasing pace of change with an all-in-one HCM solution that unifies every process across the employee lifecycle. Innovation: Thousands of new capabilities delivered each quarter, with more than 80% of these driven by customer feedback. **Average Rating:** 3.8/5.0 **Total Reviews:** 77 **How Do G2 Users Rate Oracle Global Human Resources Cloud?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10) - **Customization:** 7.9/10 (Category avg: 8.6/10) - **Ticketing Platform:** 5.6/10 (Category avg: 8.6/10) - **Knowledge Management:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Oracle Global Human Resources Cloud?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Top Industries:** Government Administration, Information Technology and Services - **Company Size:** 78% Enterprise, 15% Mid-Market #### What Are Oracle Global Human Resources Cloud's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - All-in-One Solution (2 reviews) - HR Management (2 reviews) - Integrations (2 reviews) - Navigation Ease (2 reviews) **Cons:** - Complexity Issues (4 reviews) - Integration Issues (2 reviews) - Poor Customer Support (2 reviews) - Accessibility Issues (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Oracle Global Human Resources Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Oracle Global Human Resources Cloud remarkable, enhancing their overall experience significantly. - Users cherish the **All-in-One Solution** of Oracle Global HR Cloud, streamlining risk management with integrated compliance automation. - Users highly value the **real-time U.S. labor compliance automation** of Oracle Global Human Resources Cloud for efficient risk management. - Users appreciate the **seamless third-party integrations** of Oracle Global Human Resources Cloud, enhancing their workflow and analytics. - Users find the **navigation ease** of Oracle Global Human Resources Cloud beneficial for seamless integration and user experience. **Cons:** - Users find the **complexity issues** of Oracle Global Human Resources Cloud challenging, requiring significant technical support and expertise. - Users find that **integration issues** hinder the functionality of the ESS & MSS, especially for remote team accessibility. - Users find **customer support to be slow and difficult** , impacting project initiation and timely assistance. - Users note **accessibility issues** with the Oracle Global HR Cloud, especially for remote teams requiring mobile usability enhancements. - Users find the **requirement gathering process cumbersome** , leading to configuration challenges and increased costs with existing systems. #### What Are Recent G2 Reviews of Oracle Global Human Resources Cloud? **"[Oracle HCM cloud is awesome](https://www.g2.com/survey_responses/oracle-global-human-resources-cloud-review-8635126)"** **Rating:** 5.0/5.0 stars *— Murali P.* [Read full review](https://www.g2.com/survey_responses/oracle-global-human-resources-cloud-review-8635126) --- **"[Real-Time Compliance Done Right](https://www.g2.com/survey_responses/oracle-global-human-resources-cloud-review-12303573)"** **Rating:** 4.0/5.0 stars *— Eric Cima H.* [Read full review](https://www.g2.com/survey_responses/oracle-global-human-resources-cloud-review-12303573) --- #### What Are G2 Users Discussing About Oracle Global Human Resources Cloud? - [What is your experience regarding pricing and costs for Oracle Global Human Resources Cloud?](https://www.g2.com/discussions/what-is-your-experience-regarding-pricing-and-costs-for-oracle-global-human-resources-cloud) - [What is Oracle Global Human Resources Cloud used for?](https://www.g2.com/discussions/what-is-oracle-global-human-resources-cloud-used-for) ### 17. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews) Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack. **Average Rating:** 4.8/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Rezolve.ai?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Customization:** 9.2/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.9/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Rezolve.ai?** - **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) - **Year Founded:** 2017 - **HQ Location:** Dublin, US - **Twitter:** @rezolve_ai (468 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (133 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 71% Mid-Market, 18% Enterprise #### What Are Rezolve.ai's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (10 reviews) - Helpful (10 reviews) - Setup Ease (5 reviews) - Communication Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Limited Features (2 reviews) - Software Reliability (2 reviews) - Technical Issues (2 reviews) - App Glitches (1 reviews) ### What Do G2 Reviewers Say About Rezolve.ai? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional customer support** from Rezolve.ai, highlighting responsiveness and a willingness to help. - Users praise the **ease of use** of Rezolve.ai, benefiting from a user-friendly ticketing system and seamless support. - Users praise Rezolve.ai for its **helpful support** , highlighting the dedicated team and valuable knowledge base. - Users find the **setup process incredibly easy** , enjoying seamless integration and continuous support throughout. - Users value the **communication efficiency** of Rezolve.ai, enhancing teamwork and support through seamless collaboration. **Cons:** - Users note that **missing features** hinder functionality, but appreciate ongoing improvements by Rezolve.ai to address these gaps. - Users note the **limited features** in Rezolve.ai, as it is still evolving and addressing existing gaps. - Users occasionally experience **slow response and glitches** in Rezolve.ai, though these are infrequent and minor. - Users report **technical issues** with delay in fixes which can affect the overall experience, despite the bot's functionality. - Users note some **app glitches** , though they find these do not significantly impact overall functionality. #### What Are Recent G2 Reviews of Rezolve.ai? **"[Rezolve AI is a FANTASTIC Product!](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)"** **Rating:** 5.0/5.0 stars *— Josh M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899) --- **"[Seamless Adoption and Impressive User Engagement with Rezolve Chatbot](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)"** **Rating:** 4.0/5.0 stars *— Nicholas M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787) --- #### What Are G2 Users Discussing About Rezolve.ai? - [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for) ### 18. [Vivantio](https://www.g2.com/products/vivantio/reviews) Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems. **Average Rating:** 4.3/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Vivantio?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Vivantio?** - **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @Vivantio (110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/563989/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Outsourcing/Offshoring - **Company Size:** 58% Mid-Market, 28% Enterprise #### What Are Vivantio's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Efficiency (25 reviews) - Customizability (23 reviews) - Customization (23 reviews) - Features (23 reviews) **Cons:** - Learning Curve (14 reviews) - Complexity (11 reviews) - Improvement Needed (11 reviews) - Limited Customization (10 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About Vivantio? *AI-generated summary from verified user reviews* **Pros:** - Users find Vivantio to be **easy to use** , allowing seamless implementation and efficient handling of service management tasks. - Users value the **efficiency** of Vivantio, enhancing productivity by automating complex tasks and improving service management. - Users value the **customizability** of Vivantio, making it simple to create tailored dashboards and reports effortlessly. - Users value the **customizability** of Vivantio, allowing tailored configurations and efficient management of various ITSM processes. - Users appreciate the **customization capabilities** of Vivantio, enhancing ITIL alignment and improving customer service efficiency. **Cons:** - Users struggle with a **high learning curve** due to complex configurations and limited automation in Vivantio. - Users find Vivantio's interface **complex and outdated** , making administrative tasks and report management challenging. - Users note a **high learning curve** with Vivantio, requiring significant planning and improved documentation for effective use. - Users find the **limited customization** of standard forms in Vivantio hampers their workflow and adaptability. - Users point out the **missing features** in Vivantio, affecting efficiency and limiting operational capabilities. #### What Are Recent G2 Reviews of Vivantio? **"[Versatile Service Management Platform That Boosts Productivity, But Initial Set Up May take time](https://www.g2.com/survey_responses/vivantio-review-11939774)"** **Rating:** 4.5/5.0 stars *— Satish K.* [Read full review](https://www.g2.com/survey_responses/vivantio-review-11939774) --- **"[Powerful ITSM with Deep Configuration, but Pricing and Mobile App Need Improvement](https://www.g2.com/survey_responses/vivantio-review-11827921)"** **Rating:** 4.0/5.0 stars *— Ifeoma E.* [Read full review](https://www.g2.com/survey_responses/vivantio-review-11827921) --- #### What Are G2 Users Discussing About Vivantio? - [What is Vivantio used for?](https://www.g2.com/discussions/what-is-vivantio-used-for) ### 19. [Incident IQ](https://www.g2.com/products/incident-iq/reviews) Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! **Average Rating:** 4.6/5.0 **Total Reviews:** 218 **How Do G2 Users Rate Incident IQ?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Customization:** 8.3/10 (Category avg: 8.6/10) - **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Incident IQ?** - **Seller:** [Incident IQ](https://www.g2.com/sellers/incident-iq) - **Year Founded:** 2016 - **HQ Location:** Atlanta, Georgia - **Twitter:** @IncidentIQ (405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27206372/ (215 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technology Specialist - **Top Industries:** Primary/Secondary Education, Information Technology and Services - **Company Size:** 59% Mid-Market, 39% Enterprise #### What Are Recent G2 Reviews of Incident IQ? **"[Great System w/ Continous Possibilities](https://www.g2.com/survey_responses/incident-iq-review-9087323)"** **Rating:** 5.0/5.0 stars *— Cris W.* [Read full review](https://www.g2.com/survey_responses/incident-iq-review-9087323) --- **"[User-Friendly Helpdesk for Classroom Tech Management](https://www.g2.com/survey_responses/incident-iq-review-12543516)"** **Rating:** 4.5/5.0 stars *— Angelene S.* [Read full review](https://www.g2.com/survey_responses/incident-iq-review-12543516) --- #### What Are G2 Users Discussing About Incident IQ? - [What is Incident IQ used for?](https://www.g2.com/discussions/what-is-incident-iq-used-for) ### 20. [Infor HCM](https://www.g2.com/products/infor-infor-hcm/reviews) Empower your frontline workforce with Infor's HCM software. Seamlessly connect HR, scheduling, and payroll on a single platform. Improve compliance and productivity, deliver a consistent employee experience – and keep your organization agile while maximizing talent potential. Infor's Human capital management software is a suite of tools designed to recruit, hire, manage, schedule, develop, and pay an organization’s workforce. Delivered in the cloud, today's HCM software leverages advanced technologies like machine learning and GenAI to automate HR tasks, enhance productivity, boost employee engagement, and promote healthy work-life integration. **Average Rating:** 4.1/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Infor HCM?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Customization:** 10.0/10 (Category avg: 8.6/10) - **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Infor HCM?** - **Seller:** [Infor](https://www.g2.com/sellers/infor) - **Year Founded:** 2002 - **HQ Location:** New York - **Twitter:** @Infor (18,472 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1711/ (22,257 employees on LinkedIn®) - **Phone:** 800-260-2640 **Who Uses This Product?** - **Company Size:** 52% Enterprise, 22% Mid-Market #### What Are Recent G2 Reviews of Infor HCM? **"[CloudSuite HCM is a software that allows the user to have access to several capital management ways](https://www.g2.com/survey_responses/infor-hcm-review-4551372)"** **Rating:** 5.0/5.0 stars *— Andre'Ação C.* [Read full review](https://www.g2.com/survey_responses/infor-hcm-review-4551372) --- **"[CloudSuite HCM review by Viraj](https://www.g2.com/survey_responses/infor-hcm-review-5028936)"** **Rating:** 5.0/5.0 stars *— Viraj M.* [Read full review](https://www.g2.com/survey_responses/infor-hcm-review-5028936) --- #### What Are G2 Users Discussing About Infor HCM? - [What is the best HCM system?](https://www.g2.com/discussions/cloudsuite-hcm-what-is-the-best-hcm-system) - [What is included in Workday HCM?](https://www.g2.com/discussions/cloudsuite-hcm-what-is-included-in-workday-hcm) - [What is Infor HCM?](https://www.g2.com/discussions/what-is-infor-hcm) - [What does HCM software do?](https://www.g2.com/discussions/what-does-hcm-software-do) ### 21. [Cornerstone HR](https://www.g2.com/products/cornerstone-hr/reviews) Cornerstone HR is designed to drive smarter workforce decisions. Manage people data across the globe and extend legacy HR with a single, modern experience. Quickly and cost-effectively centralize employee data, improve workforce reporting, and engage your employees. Extend and connect your HR solutions with a robust set of integrations, APIs, and developer documentation.  Save money and resources by going live in a matter of weeks! Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone serves over 7,000 customers and 140 million users and is available in 186 countries and 50 languages. For more information, visit www.cornerstoneondemand.com. **Average Rating:** 3.7/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Cornerstone HR?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Customization:** 8.3/10 (Category avg: 8.6/10) - **Ticketing Platform:** 6.1/10 (Category avg: 8.6/10) - **Knowledge Management:** 7.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Cornerstone HR?** - **Seller:** [Cornerstone OnDemand](https://www.g2.com/sellers/cornerstone-ondemand) - **Year Founded:** 1999 - **HQ Location:** Santa Monica, CA - **Twitter:** @CornerstoneInc (12,948 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19664/ (4,204 employees on LinkedIn®) - **Ownership:** NASDAQ: CSOD **Who Uses This Product?** - **Company Size:** 50% Enterprise, 39% Mid-Market #### What Are Recent G2 Reviews of Cornerstone HR? **"[Good Product](https://www.g2.com/survey_responses/cornerstone-hr-review-5021735)"** **Rating:** 4.0/5.0 stars *— Lilla T.* [Read full review](https://www.g2.com/survey_responses/cornerstone-hr-review-5021735) --- **"[How simple it is to browse and record training. Enjoy designs and our own themes](https://www.g2.com/survey_responses/cornerstone-hr-review-5303910)"** **Rating:** 5.0/5.0 stars *— Selena R.* [Read full review](https://www.g2.com/survey_responses/cornerstone-hr-review-5303910) --- #### What Are G2 Users Discussing About Cornerstone HR? - [Is Cornerstone an HCM?](https://www.g2.com/discussions/is-cornerstone-an-hcm) - [What is cornerstone HRIS?](https://www.g2.com/discussions/what-is-cornerstone-hris) - [What are the features of HR software?](https://www.g2.com/discussions/cornerstone-hr-what-are-the-features-of-hr-software) - [What does cornerstone software do?](https://www.g2.com/discussions/cornerstone-hr-what-does-cornerstone-software-do) ### 22. [CEIPAL Workforce](https://www.g2.com/products/ceipal-workforce/reviews) Ceipal Workforce is a staffing-focused HCM platform that connects workforce operations directly to financial and compliance outcomes, something most generic HR tools simply are not built to do. Timesheets flow directly into invoicing, AR, and AP tracking, while payroll data is automated and synced with QuickBooks, eliminating manual reconciliation. On the compliance side, it offers native support for I-9, E-Verify, and the full immigration stack including H-1B, LCA, PAF, and green card workflows. Designed to handle the operational complexity staffing firms deal with daily, including multi-assignment workers, bill and pay rates, overtime, and client structures, the platform manages the complete employee lifecycle from hire to offboarding within a single system. It can function as a standalone HRMS or as a tightly integrated extension of Ceipal ATS, enabling a seamless hire-to-work lifecycle without data gaps. Employees get a self-service portal to submit timesheets, expenses, and access pay stubs, while managers get customizable analytics dashboards for real-time workforce visibility. Built-in HR service delivery covers ticketing, worker communication, and document management, with native support for both US and India operations and adaptability for global workforce scenarios. **Average Rating:** 4.2/5.0 **Total Reviews:** 26 **How Do G2 Users Rate CEIPAL Workforce?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10) - **Customization:** 9.2/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.6/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind CEIPAL Workforce?** - **Seller:** [Ceipal](https://www.g2.com/sellers/ceipal) - **Year Founded:** 2015 - **HQ Location:** Rochester, NY - **Twitter:** @CeipalCorp (2,634 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4839502/ (524 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting, Human Resources - **Company Size:** 64% Mid-Market, 36% Small-Business #### What Are CEIPAL Workforce's Pros and Cons? **Pros:** - Automation Efficiency (3 reviews) - Ease of Use (2 reviews) - Easy Tracking (2 reviews) - Time-saving (2 reviews) - Attendance Tracking (1 reviews) **Cons:** - Missing Features (3 reviews) - Slow Loading (2 reviews) - Insufficient Explanations (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About CEIPAL Workforce? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation efficiency** of CEIPAL Workforce, simplifying employee management and enhancing productivity. - Users appreciate the **ease of use** of CEIPAL Workforce, benefiting from accessible employee management and streamlined tracking. - Users appreciate the **easy tracking** of candidates and employees, streamlining processes and saving time effectively. - Users value the **time-saving automation** features of CEIPAL Workforce, enabling focus on strategic tasks. - Users appreciate the **centralized employee information** in CEIPAL Workforce, making tracking and updates effortless. **Cons:** - Users face issues with **missing features** and inadequate integration, limiting the overall efficiency of CEIPAL Workforce. - Users find the **slow loading times** frustrating, often delaying their access to essential features and information. - Users find **insufficient explanations** for features, making it harder for first-time users to navigate CEIPAL Workforce effectively. - Users face **integration issues** with CEIPAL Workforce, as it lacks compatibility with some essential third-party tools. - Users are frustrated by the **limited customization** options in CEIPAL Workforce, impacting their overall experience and efficiency. #### What Are Recent G2 Reviews of CEIPAL Workforce? **"[Helpful tool for tracking work and time](https://www.g2.com/survey_responses/ceipal-workforce-review-11431920)"** **Rating:** 4.5/5.0 stars *— Vijay K.* [Read full review](https://www.g2.com/survey_responses/ceipal-workforce-review-11431920) --- **"[Simplifies HR, Staffing, and Employee Management in One System](https://www.g2.com/survey_responses/ceipal-workforce-review-12542557)"** **Rating:** 5.0/5.0 stars *— K G.* [Read full review](https://www.g2.com/survey_responses/ceipal-workforce-review-12542557) --- #### What Are G2 Users Discussing About CEIPAL Workforce? - [What does Ceipal Workforce do?](https://www.g2.com/discussions/what-does-ceipal-workforce-do) - [How do I upload my resume to Ceipal?](https://www.g2.com/discussions/how-do-i-upload-my-resume-to-ceipal) - [What is CEIPAL WorkForce?](https://www.g2.com/discussions/what-is-ceipal-workforce) - 1 comment - [What does WorkForce management software do?](https://www.g2.com/discussions/ceipal-workforce-what-does-workforce-management-software-do) ### 23. [SutiHR](https://www.g2.com/products/sutihr/reviews) SutiHR is a robust online HR software solution that provides powerful tools for every part of the HR cycle from recruitment to separation. Advanced analytics and dashboards that are easy to use simplify decision-making at different stages of the HR process. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate SutiHR?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Customization:** 9.7/10 (Category avg: 8.6/10) - **Ticketing Platform:** 9.3/10 (Category avg: 8.6/10) - **Knowledge Management:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind SutiHR?** - **Seller:** [SutiSoft](https://www.g2.com/sellers/sutisoft-c3cc51f3-e243-4075-8113-cd3c23187452) - **Year Founded:** 2009 - **HQ Location:** Sunnyvale, CA - **Twitter:** @sutisoft (3,031 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/157124/ (274 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Mid-Market, 45% Small-Business #### What Are SutiHR's Pros and Cons? **Pros:** - HR Management (3 reviews) - Comprehensive Features (2 reviews) - Ease of Use (2 reviews) - Efficiency (2 reviews) - Customer Support (1 reviews) **Cons:** - Difficult Settings Management (1 reviews) - Employee Management (1 reviews) - Inadequate HR Systems (1 reviews) - Limited Customization (1 reviews) - Navigation Difficulty (1 reviews) ### What Do G2 Reviewers Say About SutiHR? *AI-generated summary from verified user reviews* **Pros:** - Users find SutiHR to be a **time-saving and user-friendly solution** that effectively eases HR management tasks. - Users value the **comprehensive features** of SutiHR, enhancing employee management across various departments effectively. - Users praise SutiHR for its **ease of use** , making HR management efficient and time-saving. - Users find SutiHR to be **efficient** , significantly easing HR tasks and saving valuable time with its features. - Users appreciate the **comprehensive guidance and support** from SutiHR for effective employee management across departments. **Cons:** - Users find the **difficult settings management** to be a challenge, affecting the overall usability of SutiHR. - Users face **limitations in employee management** , especially with slow internet and a less user-friendly interface. - Users find **inadequate HR systems** in SutiHR challenging, especially with slow internet and a complex user interface. - Users find **limited customization options** frustrating, as it restricts their ability to tailor HR management effectively. - Users find **navigation difficult** due to a less user-friendly interface and limitations in the system's functionality. #### What Are Recent G2 Reviews of SutiHR? **"[Best HRMS software for payroll and other hr processes](https://www.g2.com/survey_responses/sutihr-review-10565204)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/sutihr-review-10565204) --- **"[Suit HR Organization and the executives](https://www.g2.com/survey_responses/sutihr-review-8082779)"** **Rating:** 4.5/5.0 stars *— Hafza J.* [Read full review](https://www.g2.com/survey_responses/sutihr-review-8082779) --- #### What Are G2 Users Discussing About SutiHR? - [What is SutiHR used for?](https://www.g2.com/discussions/what-is-sutihr-used-for) ### 24. [CiviHR](https://www.g2.com/products/civihr/reviews) CiviHR is a project to create affordable HR software for non-profit organisations. **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate CiviHR?** - **Customization:** 8.3/10 (Category avg: 8.6/10) - **Ticketing Platform:** 8.5/10 (Category avg: 8.6/10) - **Knowledge Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind CiviHR?** - **Seller:** [CiviHR](https://www.g2.com/sellers/civihr) - **Year Founded:** 2016 - **HQ Location:** London, England - **Twitter:** @civi_hr (325 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/civihr/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Human Resources - **Company Size:** 60% Mid-Market, 40% Small-Business #### What Are Recent G2 Reviews of CiviHR? **"[Civi HR- House of HR solutions](https://www.g2.com/survey_responses/civihr-review-8593027)"** **Rating:** 4.0/5.0 stars *— Divesh K.* [Read full review](https://www.g2.com/survey_responses/civihr-review-8593027) --- **"[Exploring the Zenith of Non-Profit HR Excellence with CiviHR](https://www.g2.com/survey_responses/civihr-review-9083147)"** **Rating:** 5.0/5.0 stars *— Tapas B.* [Read full review](https://www.g2.com/survey_responses/civihr-review-9083147) --- ### 25. [Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews) Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—while reducing HR reliance on repetitive case handling. By combining a secure employee portal, smart case management, and a searchable knowledge base, it streamlines HR support, boosts resolution efficiency, and frees HR teams to focus on strategic, high-value work. **Average Rating:** 4.2/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Infor HR Service Delivery?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Customization:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Infor HR Service Delivery?** - **Seller:** [Infor](https://www.g2.com/sellers/infor) - **Year Founded:** 2002 - **HQ Location:** New York - **Twitter:** @Infor (18,472 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1711/ (22,257 employees on LinkedIn®) - **Phone:** 800-260-2640 **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 61% Enterprise, 22% Mid-Market #### What Are Infor HR Service Delivery's Pros and Cons? **Pros:** - Helpful (2 reviews) - Accessibility (1 reviews) - Compliance Management (1 reviews) - Customer Support (1 reviews) - Document Management (1 reviews) **Cons:** - Limited Capabilities (1 reviews) - Limited Customization (1 reviews) - Slow Performance (1 reviews) - Upload Issues (1 reviews) ### What Do G2 Reviewers Say About Infor HR Service Delivery? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Infor HR Service Delivery's Knowledgebase and Case Management extremely beneficial. - Users value the **mobile accessibility** of Infor HR Service Delivery, allowing them to manage tasks on the go. - Users value the **insightful compliance management** that simplifies policy documentation and supports accountability within the HR team. - Users value the **insightful case management** feature of Infor HR Service Delivery, enhancing employee tracking and accountability. - Users value the **document management capabilities** of Infor HR Service Delivery for enhancing policy consistency and accountability. **Cons:** - Users express a desire for **greater editing control** in Headers and Sections for improved customization. - Users find the **limited customization** options challenging, especially with slow data upload processes for non-Infor data. - Users find the **slow performance** during data uploads cumbersome, making customization challenging and frustrating. - Users find the **data upload process cumbersome and slow** , especially when customizing and importing non-Infor data. #### What Are Recent G2 Reviews of Infor HR Service Delivery? **"[Infor's Case Management system is the heart of any HR Shared Services Team](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10256713)"** **Rating:** 4.0/5.0 stars *— Monica G.* [Read full review](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10256713) --- **"[Infor HR Service Delivery has helped us to help our employees.](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622)"** **Rating:** 5.0/5.0 stars *— Michelle A.* [Read full review](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622) --- #### What Are G2 Users Discussing About Infor HR Service Delivery? - [What is Infor HR Service Delivery used for?](https://www.g2.com/discussions/what-is-infor-hr-service-delivery-used-for) ## What Is HR Service Delivery Software? [HR Software](https://www.g2.com/categories/hr) ## What Software Categories Are Similar to HR Service Delivery Software? - [HCM Software](https://www.g2.com/categories/hcm-software) - [Performance Management Software](https://www.g2.com/categories/performance-management) - [Core HR Software](https://www.g2.com/categories/core-hr) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Onboarding Software](https://www.g2.com/categories/onboarding-software) - [HR Analytics Software](https://www.g2.com/categories/hr-analytics) - [HR Case Management Software](https://www.g2.com/categories/hr-case-management)