Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Clunky software that will fight you unless your business flow matches what they think it should be"
1/5
What do you like best about Syspro?

Great upgrade path from older versions . Online support reps on the forums are outstanding and very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

Clunky software that will fight you unless your business flow matches what they think it should be. Not great support via official channels Review collected by and hosted on G2.com.

Response from Jessica Rudnicki of Syspro
Edit edit

Thank you for sharing your feedback with us. We're glad to hear that you appreciate the upgrade path and the support from our online representatives. We apologize for any difficulties you've experienced with the software not aligning with your business flow and the lack of support via official channels. Your input is valuable to us, and we will work on improving in these areas. If you have any specific issues or suggestions, please feel free to reach out to us directly so we can assist you further. Thank you for choosing Syspro as your main ERP software.

TM
Tim M.
Manager of Information Systems
Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"A rare team that listens and learns from its users"
4.5/5
What do you like best about Syspro?

Been a Syspro user since 1999. I have watched it evolve from a lipstick Windows application to a real quality ERP stystem you can build a company on. No software is perfect, but to watch one listen and grow and blossom has been great. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

I don’t always have the opportunity to use the package to it’s ful potential. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Syspro has good portal to submit tickets."
2.5/5
What do you like best about Syspro?

SYSPRO uses standard MS SQL in the back end. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

SYSPRO professional service support is lack of experience. Review collected by and hosted on G2.com.

Response from Jessica Rudnicki of Syspro
Edit edit

Thank you for sharing your feedback! We're glad to hear that you find our ticket portal user-friendly, and we appreciate your positive comments about our use of standard MS SQL. We apologize for any inconvenience you experienced with our professional service support. Your input is valuable, and we will address this issue to enhance our support services. It's great to hear that Syspro is helping you with accounting, inventory control, and supply chain management. If you have any further concerns or need assistance, please don't hesitate to reach out. We are here to help and ensure your experience with Syspro is a positive one.

Jeni P.
JP
Jeni P.
Accountant
Small-Business (50 or fewer emp.)
"Friendly to use"
5/5
What do you like best about Syspro?

Accurate, Easy to Implentation, Easy to understand Review collected by and hosted on G2.com.

What do you dislike about Syspro?

Nothing to dislike about Syspro. Comfortable Review collected by and hosted on G2.com.

Response from Jessica Rudnicki of Syspro
Edit edit

Thank you for your positive feedback! We're thrilled to hear that you find Syspro comfortable to use. If you ever have any questions or need assistance, feel free to contact our support team.

Sundeep K.
SK
Sundeep K.
Supply Chain Program Manager
Mid-Market (51-1000 emp.)
"The Strength of SYSPRO ERP"
4.5/5
What do you like best about Syspro?

SYSPRO is a robust ERP system mainly focused on small to mid-size businesses. The system is modularised so the order management, planning/manufacturing, service and finance can be customised to the client's particular requirements.

SYSPRO has a Point of Sale and demand/forecasting engines which is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

As a leading ERP software provider, there are no human resources (HR) modules that would be important for an organisation to function properly.

The smaller businesses may find the usage of the system rather overwhelming. Review collected by and hosted on G2.com.

CB
Chris B.
Director of IT, Infrastructure and Applications
Mid-Market (51-1000 emp.)
"An ERP with great value and growing capabilities"
4/5
What do you like best about Syspro?

Costs are lower compared to other products, versus the benefits. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

There seems to be odd problems that occur while using Syspro. Those odd problems are difficult to diagnose, but often caused by bad process. Unforunately, Syspro allows the "bad process" to be used, causing data integrity issues. Review collected by and hosted on G2.com.

JM
Jake M.
Mid-Market (51-1000 emp.)
"Decent ERP if You Have The Expertise"
2/5
What do you like best about Syspro?

SYSPRO is very customizable if you can find the documentation. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

I dislike their "API", which they call E.Net. I wouldn't call it a true RESTful API. The only HTTP requests E.Net accepts is a GET request with xml data appended to it. The documentation on it is very limited and hard to find. The system overall is just antiquated. I've built half a dozen integrations with the system and most of my development practice has been just trial and error since finding documentation has been so hard. Since it is a smaller ERP, the solutions for plug and play integrations with it are limited which has led us to just build our integrations in house. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Potential but half baked"
5/5
What do you like best about Syspro?

Customization, features and functionality Review collected by and hosted on G2.com.

What do you dislike about Syspro?

Speed is slow to medium , lot of bugs and errors in real system, need more ways to integrate with excel mass import and export data for quick changes to database Review collected by and hosted on G2.com.

Response from Jessica Rudnicki of Syspro
Edit edit

Thank you for taking the time to provide your feedback. We're pleased to hear that Syspro is providing value in terms of traceability. We understand your concerns about speed, bugs, and integration with Excel. Your feedback will be shared with our development team to address these issues and improve the overall user experience.

Verified User in Food Production
AF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"IT Manager"
4/5
What do you like best about Syspro?

I like that Syspro is expanding to be a complete solution for a manufacturing company. Review collected by and hosted on G2.com.

What do you dislike about Syspro?

I dislike that it is difficult to find information regarding how to use modules without a learnit license. Should be made available to more people free of charge to be able to teach end users how to leverage the program and recommend it to everyone. Review collected by and hosted on G2.com.

Wendy L.
WL
Wendy L.
Sr accounting manager
Mid-Market (51-1000 emp.)
"Continue improving Technology"
4/5
What do you like best about Syspro?

Always find the solutions when there are issues Review collected by and hosted on G2.com.

What do you dislike about Syspro?

It becomes much more easier now compare to 6 years ago. Review collected by and hosted on G2.com.