SYSPRO Reviews & Product Details

SYSPRO Overview

What is SYSPRO?

Established in 1978, SYSPRO is an industry-built Enterprise Resource Planning (ERP) solution designed to simplify business complexity for manufacturers and distributors. SYSPRO provides an end-to-end fully integrated business solution for effective decision-making, strong cost control, streamlined processes, improved productivity, comprehensive reporting, and real-time data analysis. SYSPRO is highly scalable and can be deployed in the cloud, on-premise, or accessed via any mobile device. What sets SYSPRO apart is an unwavering, long-term focus on the manufacturing and distribution sectors, a practical approach to technology, and a passionate commitment to simplifying business to increase success for partners and customers. The company’s focus on partnership and entrepreneurial agility puts the unique needs of each customer at the forefront. SYSPRO combines both innovation and proven service methodology to protect the customer’s software investment by bringing them to the forefront of best practices. SYSPRO applies its resources to the advancements and improvement of its customer base and is recognized as a leader in top-notch customer service. SYSPRO’s powerful features, business intelligence and rapid deployment methodology are unmatched. The comprehensiveness and depth of software functionality makes SYSPRO an excellent fit for a number of selected manufacturing and distribution industries, including food and beverage, machinery and equipment, electronics, fabricated metals, automotive, and many more.

SYSPRO Details
Website
Discussions
SYSPRO Community
Languages Supported
German, English, French, Russian, Spanish, Chinese (Simplified)
Product Description

SYSPRO is a global leader in the production of world-class ERP software, the company now caters to the specialized needs of over 15,000 licensed companies in more than 60 countries worldwide

How do you position yourself against your competitors?

SYSPRO’s strengths lie in a simplified approach to technology, expertise in a variety of industries, and a truly personal commitment to future-proofing both customer and partner success.

SYSPRO has also been widely recognized for its commitment to providing the best customer experience of any other software vendor and has long embraced a corporate philosophy that puts the customer first. This is one of the reasons why SYSPRO has one of the highest customer retention rates in the industry. It's about service, product and innovative techniques/processes that will enable SYSPRO customers to be more effective and competitive in their own operations.

The strength of the SYSPRO ecosystem and our commitment to customer service continually increases innovation, new products and adherence to the highest global service levels of any software company in the industry. Developing a relationship with our user base is the core foundation of SYSPRO’s expressive passion for its customers.


Seller Details
Seller
SYSPRO
Company Website
Year Founded
1978
HQ Location
Costa Mesa, CA
Twitter
@SYSPRO_USA
18,901 Twitter followers
LinkedIn® Page
www.linkedin.com
202 employees on LinkedIn®
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SYSPRO Reviews

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Controller/CFO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is a complete solution for manufacturing from start to finish. From purchasing to sale, the various modules are fully integrated for seamless processing and movement of our raw material, wip, and finished products that mirrors how we actually manufacture out on the plant floor. SysPro handles serial #'s and lot #'s like a pro, providing the historical tracking we need. The accounting modules are just as integrated with each other and the manufacturing related modules, making it a fully robust financial software too. Review collected by and hosted on G2.com.

What do you dislike?

The products we manufacture have seasonality to them and require being manufactured weeks to months in advance of their respective "selling season" in order to meet the demand. Currently, SysPro's MRP modules and production scheduling modules do not handle this scenario well at all. We make use of certain functions within MRP but cannot fully implement it and rely on it as we would like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Recently we just activated the Quotations module in SysPro, allowing us to move the customer quote generations from Excel templates. This has allowed us to streamline the whole quote to sales order cycle. It eliminated a completely manual intensive set of tasks and took it to almost a complete click-n-choose process where the quote is generated in just a few minutes, not several, and creation of a sales order takes just a couple clicks. We can now crank out more quotes per day with the same staff, especially in peek selling times. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the the ability to customize to your business needs. The ability to tailor screens or even produce new views is amazing. There is almost nothing syspro cannot do without a little elbow grease. Review collected by and hosted on G2.com.

What do you dislike?

User interface can sometimes be an issue for some. I believe less is more in most cases. Some times there is too much involved in screens that tend to get people confused.

Having to open multiple screens to complete 1 process, and the lack of standard reporting. If you need reports there needs to be an onsite report building employee, or syspro has to do it for you.

Customer support needs to be more stable. I have noticed that the timing of ticket resolution tends to be a bit long. In previous years we would get solutions to our issues pretty quickly, but recently it takes days to weeks for a response from the support team.

I'm not sure if its out internal infrastructure or SYSPRO, but there are often times where out system is extremely slow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Train your employees well, and make sure they understand the ins and out of SYSPRO. Investing in the training is probably one of the KEY components to having the system run strong. Empower a group of employees or have an internal ERP manager for your business as the point person who will understand the flows, ins and outs of the system. It is important that you groom an employee to own it all. From Report Building to Custom views, will become the #1 ask from many a number of your employees so make sure there is someone there to own it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Transparent pricing on our SKU's, in previous years we would do all our standard pricing on an excel sheet. I now have the ability to price things directly in SYSPRO and share the output with my team. Not only that but able to show them every detail that is driving the cost of any individual item. Review collected by and hosted on G2.com.

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Director of Information Technology
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to effectively manage our receiving, manufacturing, order and accounting processes. For the most part, it's easy for users to learn the system and perform duties. I also like that third-party systems such as Cadacus are available so we can capitalize on handheld scanners for inventory tasks, etc. Having all of our business lines, and departments in the same system is extremely beneficial. User management is pretty straightforward, being able to copy profiles to a new user is very helpful. Review collected by and hosted on G2.com.

What do you dislike?

The complexity of implementing changes. It's often difficult to add new features into the system. Cost is substantial but is also typical for any large ERP systems. I would like to see a good mobile-based client option as well. We have not upgraded to v8 as it's cumbersome, but will need to within the next year so we can utilize the new features such as integrated authentication with AD. The client install is also a very large package, it would be nice if it was smaller for an easier install - then depending on features needed, download supplemental packages for users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are beginning the implementation of MOM module to address labor tracking (which is something that's not been present in the org before in Syspro). After the labor tracking, we will explore the other options available within MOM as well. We are also transitioning other field locations to utilize Syspro so that all inventory, processes, and controls are within the same system. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its user interface is something really impressive, the fact that it is a multiplatform system has allowed me to consult the information from any device, something really practical when I need to consult some information and I am not in the office, its statistics panel shows me the information in a quite complete, simple and summarized way which falls like a glove when it is necessary to make a decision, the fact that it allows me to export the data in a large number of formats turns out to be something quite practical that facilitates the handling of information enormously, its ease of use and configuration throughout the use of the application is something quite impressive. Review collected by and hosted on G2.com.

What do you dislike?

After updating to the latest version I can only access it through VPN, it is not something to write home about, but it is still quite annoying to have to be opening the VPN all the time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been a great help to us when planning and managing our information in a much simpler, faster and more efficient way, which has been of great help to streamline the decision-making process in a much faster way and practical, which has fallen like a glove to improve a large number of processes and tasks within our company in a much simpler and more practical way. Review collected by and hosted on G2.com.

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Director of Finance/Controller
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of use, especially for new users is fantastic. No prior ERP experience is needed to be able to access menu's and sub menu's with ease. Very logical in it's workflow. It allows us to properly plan our supply chain management, from originating order through the shipping and warehousing stages to the accounting processes in one all inclusive system. Review collected by and hosted on G2.com.

What do you dislike?

You should be able to go back in history for a longer period of time in G/L reports. Report exporting into Excel becomes somewhat problematic with formatting from CSV files. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowing easy integration with other CRM systems. Also using Tableau to extract detailed reports is very beneficial when presenting data out of Syspro. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The modules cover most of our ERP needs. Review collected by and hosted on G2.com.

What do you dislike?

Upgrades are very painful as it seems they are not testing their systems well. We got the EFT Module in April and have yet to have it work. Responsiveness is spotty from support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Support takes a long time. Upgrades are terrible because we have to find out about issues that have not been well tested and resolved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Manufacturing jobs, MRP, producing finished goods. We are able to use SQL Reporting Services to evaluate our data well from Syspro. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Most modules look the same and are customized the same. This makes it easy for users to navigate a variety of modules. This also helps administrators customize the software because each module gets customized the same way. Review collected by and hosted on G2.com.

What do you dislike?

There are almost too many ways to customize the software. This software has been designed to handle workflow and business practices of many types of companies in many industries. As a result it can be easily customized to fit your needs. Unfortunately because it can be used in so many different ways, there are a lot of visible fields and settings that aren't relevant to every industry. It can take a lot of time to go through and clean up every window the users see so that they don't get lost. This is the same with the security settings. While parts of the security settings are grouped, it can take a lot of time to select which programs operators can access among other controls you have over operators. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our previous business software (Sage Business Vision) did not have anywhere near the same inventory management and work order capabilities. After switching to SYSPRO, we've had better visibility of where our inventory is and more functionality in creating work orders and jobs. Visibility on the reporting side has helped us improve our internal procedures to better plan for the future. Review collected by and hosted on G2.com.

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Information Technology Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Syspro product is very intuitive and easy to use. We are in the middle of an Implementation. I have used the product at two other companies with win win success. Review collected by and hosted on G2.com.

What do you dislike?

Nothing honestly. I absolutely love the product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Contact Syspro directly or contact a great Var such as Syllogist and get started today. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Moving away from a very complicated and overly complex Epicor system. Review collected by and hosted on G2.com.

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Jefe de recursos humanos
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has a fairly complete report issuance system, providing the information we want to be displayed, and its designs are customizable, managing to issue reports with unique designs if we so desire. The software has a fairly intuitive and easy-to-use interface design, so navigation through its options is quite simple to perform, on the other hand, it is a multiplatform system which allows us to use it from different devices, both mobile and mobile. desk. In addition, it has the option of integrating with third-party applications, which further extends the different functionalities that this system offers. The support team is quite effective in responding to our requirements, successfully solving the problems that arose during its use. Review collected by and hosted on G2.com.

What do you dislike?

If you do not keep up to date with the latest updates (use the latest version of the software), you will not be able to use all the functions that it offers and you may even be limited to some of the existing ones. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it in our company as a support system for the management of the company's resources, in this way we were able to innovate in our decision-making process and carry out the actions that had to be carried out within the institution in a way that objective and backed by the results obtained through this wonderful system, once this was done, the company simply improved constantly compared to how it was initially, this system is definitely an excellent tool for business owners if they want to carry out in a practical way and simply an improvement in any process carried out by the institution. Review collected by and hosted on G2.com.

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IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Pricing and Renewals, support from Sales Teams Review collected by and hosted on G2.com.

What do you dislike?

Software Support Helpdesk Turn Around TIme Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Work with a VAR (Vendor) on setup/support. Otherwise on the Admin and use side once setup, it works excellent! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it as a full ERP, and still implementing uses. Jobs/Inventory/Financials/GL. Using it for EDI as well for Stateside and Overseas Review collected by and hosted on G2.com.

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Network Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the functionality and basic ease of use with the product. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes when you looking for certain items the help menu has older documentation, but still easy to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for overall reliability and ease of use you will love this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MRP and EDI Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The fact that Syspro has something to handle any situation. The ability to customize to my needs. From the built in triggers, automation processing, and vb scripting capabilities makes if the perfect fit for my company. Review collected by and hosted on G2.com.

What do you dislike?

The limit of 10 custom fields on their customizable documents. We have a lot of custom fields and it would be nice to have an easier way to get them on Invoices and Delivery notes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Worth checking out. A lot of modules and scale-able for any business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automatic payments via wire transfer and EFT. Inventory control and barcode automation. Plus the amount of checks and error correction on order entry with our customized scripts. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Software is reliable & flexible for your business. Review collected by and hosted on G2.com.

What do you dislike?

Support has been difficult during pandemic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are currently in the process of implementing SYSPRO's CRM system which will help document better our communication with our customers. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Syspro works well in our multi-site company, even with multiple companies. We like the flexibility the SQL backend gives for customizations and integrations with other software. It is easy for our users to use. Review collected by and hosted on G2.com.

What do you dislike?

I wish it had a formulation module for our chemists. Sometimes issues do not get resolved as quickly as I would like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Syspro has really allowed us to gain better control of our inventory and production processes while meeting customer demands. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simple to use interface, well documented. Has all the major functions of a modern ERP system at an affordable price. We have used and grown with the system over the last 20 years and continually used to keep improving. Review collected by and hosted on G2.com.

What do you dislike?

Support is hard at times from CA or South Africa. However, this has gotten better recently and they are able to leverage their global talent pool in addressing most common business challenges. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory efficiencies, reduced stock holdings, improved cashflow. Simplified business processes through use of the technology available. Review collected by and hosted on G2.com.

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EM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

easy to use AP and GL modules and ap reporting Review collected by and hosted on G2.com.

What do you dislike?

need options for contract billing and deferred revenue Review collected by and hosted on G2.com.

Recommendations to others considering the product:

none Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can close the books - there are several shortcomings of Syspro as noted above- and analytics are weak Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Syspro is a complete system that incorporates all aspects of our business in one system Review collected by and hosted on G2.com.

What do you dislike?

We have been Syspro users for over 16 years. Over that time, as improvements have been made, it has also become increasingly complicated. Just more to learn and remember. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a great tool to help us with our ISO certifications Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Integrations with all parts of the business Review collected by and hosted on G2.com.

What do you dislike?

a lot of options can be overwhelming somet Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very good option for manufacturing business Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

more efficient manufacturing process. Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Robust System, similar to many other systems Review collected by and hosted on G2.com.

What do you dislike?

I've worked with other systems which are more user freindly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

inventory Review collected by and hosted on G2.com.

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System Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The best thing about Syspro is that it allows your company to be itself. The program is rigid enough to ensure that all best business practices are covered and yet the range of customization available is amazing. Syspro really allows itself to be tailored to the way you run your business without a ton of workarounds. Custom form fields and an intuitive collaboration with crystal reports open the doors to make it your own. Review collected by and hosted on G2.com.

What do you dislike?

The main downside that we have with Syspro remains the character limits. Syspro 7 really expanded on them, but we are description reliant in a heavy way. The other issue we have currently is that the product configurator can be time-consuming as we try to set up our configurators and we actually preferred the way it worked in 6 better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Meet with an implementation team. Do a JAD. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before Syspro, we used Oracle. Oracle was severely outdated as far as UI and in order to make it work for us, we had to maintain many custom scripts. We ended up having errors and system failures almost on a daily basis which were expensive to fix and caused too much disruption to the workflow. Syspro worked like a champ, the UI is intuitive, and the system is stable and reliable. Review collected by and hosted on G2.com.

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Software Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The best part about SYSPRO (as a software developer), is the business object structure made available for creating custom applications to interface with SYSPRO. This gives us developers the ability to be creative and give our end users exactly what they need. Another great feature of SYSPRO itself, is the level of customization you can provide for the end users. It really allows you to give the users a complete unique look if they like, or a standardized look across the board. Very granular in many ways from interface look and feel, down to security and permissions. Also, we can't wait to use SYSPRO 8 and have it available in the web. This will really change things for IT, for the better! Review collected by and hosted on G2.com.

What do you dislike?

There are not too many features of SYSPRO that we dislike, so this is a hard question. Two things that have proven to be a challenge at times are reporting and printing, but this is being changed and enhanced in the new version. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Having an in-house developer(s) for your business and utilizing SYSPROs available methods of interacting with the data, you will be sure to meet your needs to your liking. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving many different problems by using SYSPRO and keeping it as the center for our business. From collecting inventory values, to time on jobs, these are the daily issues we have solved by using SYSPRO. From these 2 issues I have listed, this has allowed us to accurately price items, which helps us as a company to continue saving money as well as order materials we need in a timely fashion. We have a custom made order entry system (as well as other applications) that interface with SYSPRO, and by using business objects, we are able to push and pull data in and out of SYSPRO consistently and accurately. Review collected by and hosted on G2.com.

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CEO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Syspro took on an amazing industry challenge when we first met 18 years ago. (Thank you Gavin) They custom built an industry specific module MYS (Material Yield System) saving our inside sales hours of manual calculations a day, increasing accuracy and maximizing current inventory. The best and most under advertised benefit was the customization never took us outside of the core product allowing us to stay current on all upgrades. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing we dislike about Syspro. All reasonable enhancements have been added to standard Syspro. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really understand the benefits of Syspro trigger points and fully utilize the development team without ending up with a totally customized ERP. It is such an unadvertised benefit that no other company offers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Poor yield calculations, not utilizing current inventory. MYS was a game changer for us

2. We needed an enhanced way to maximize our AR collection. We worked with the development team and helped create the Credit Management Review Module. Review collected by and hosted on G2.com.

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Senior Accountant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We appreciate the ability to customize screens and layout, and in the same regard, the screens in the different modules all function similarly. This makes it easier to train users and to learn new modules. Review collected by and hosted on G2.com.

What do you dislike?

My least favorite thing about Syspro is how the main screen will not stay in the background. I often have Excel open, but when I click back in module window, Excel is hidden behind the main window. On a larger scale - we are unable to price by warehouse so we have to maintain customer pricing manually (thus the need for Excel). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Find a good, trustworthy reseller for guidance, or make sure you develop a relationship with SYSPRO support. Not all answers can be found in help menus or through documentation...somethings, you just have to know. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

G/L account reconciliation is much faster and more accurate than our previous system. Love the xml financial statements Review collected by and hosted on G2.com.

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Production and Planning Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

My favorite part of the Syspro system is that it is a complete package. Everything that I may want or need is included in the system. From report writing to order processing, I can do everything that I may need in Syspro. I know that I am just scratching the surface with the system as well. There are endless possibilities with the Syspro system. Review collected by and hosted on G2.com.

What do you dislike?

The only downside that I can think of is when too many people within our organization are using Syspro at once and it runs a little slower. This may be something that we can upgrade as a company but I am not too sure! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Dive into everything that Syspro offers! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am solving problems with production and scheduling. I am realizing that I can streamline many of my tasks by using Syspro applications. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)