# Top 10 Clarity SM Alternatives & Competitors (20)4.2 out of 5 CA Service Desk Manager is one of the most-searched tools in the Service Desk Software category on G2. Service Desk Software is used by teams seeking popular, powerful platforms with features like policy dictation and performance logging, according to G2 reviews. When comparing CA Service Desk Manager with other tools, reviewers most often evaluate reporting and features as key differentiators. The best overall alternative to CA Service Desk Manager is [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews), rated ~4.3 stars on G2 from 966+ reviewers. It is frequently praised for automation and ticket management. Other well-known alternatives to CA Service Desk Manager are: - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) – known for ticket management and navigation ease (G2 star rating ~3.7) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) – highly rated for helpful and cloud services (G2 star rating ~4.2) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) – offers integrations and reliability (G2 star rating ~3.5) - [Freshservice](https://www.g2.com/products/freshservice/reviews) – best suited for teams that need automation and ticketing system (G2 star rating ~4.6) Browse top options below. Based on G2 review data, CA Service Desk Manager is most commonly used in industries like [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools). Compare user ratings by vertical to find the best fit. [Get Price](/products/ca-service-desk-manager/software_advice_form_fill/new) ## Top 10 Alternatives to CA Service Desk Manager Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how CA Service Desk Manager stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Government Administration, and Leisure, Travel & Tourism, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to CA Service Desk Manager, Jira Service Management is: Easier to set up Easier to do business with Better at meeting requirements Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) By [BMC Helix](https://www.g2.com/sellers/bmc-helix) [ 3.7/5(297) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews#reviews) Product Description BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Reviewers say compared to CA Service Desk Manager, BMC Helix ITSM is: Easier to do business with Easier to set up Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9c880f7a0d09093f6eb16be07641fccc/opentext-service-management-automation-x-smax.jpeg "Product Avatar Image") ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) [ OpenText Service Management Automation X (SMAX) ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) By [OpenText](https://www.g2.com/sellers/opentext) [ 4.2/5(72) ](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews#reviews) Product Description OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots. Reviewers say compared to CA Service Desk Manager, OpenText Service Management Automation X (SMAX) is: Easier to do business with Easier to set up Better at meeting requirements Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/337fb07311202497a002127ccc027c27/bmc-footprints.png "Product Avatar Image") ](https://www.g2.com/products/bmc-footprints/reviews) [ BMC FootPrints ](https://www.g2.com/products/bmc-footprints/reviews) By [BMC Helix](https://www.g2.com/sellers/bmc-helix) [ 3.5/5(57) ](https://www.g2.com/products/bmc-footprints/reviews#reviews) Product Description Service desk software designed for the way people use technology Reviewers say compared to CA Service Desk Manager, BMC FootPrints is: Easier to do business with Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to CA Service Desk Manager, Freshservice is: Easier to set up Easier to do business with Easier to admin Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/72ef819c5dcd69d757242f411505cd39/ivanti-neurons-for-itsm.jpg "Product Avatar Image") ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) [ Ivanti Neurons for ITSM ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) By [Ivanti](https://www.g2.com/sellers/ivanti) [ 4/5(295) ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews#reviews) Product Description Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Reviewers say compared to CA Service Desk Manager, Ivanti Neurons for ITSM is: Easier to do business with Easier to set up Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ SolarWinds Service Desk ](https://www.g2.com/products/solarwinds-service-desk/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.3/5(786) ](https://www.g2.com/products/solarwinds-service-desk/reviews#reviews) Product Description SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to CA Service Desk Manager, SolarWinds Service Desk is: Easier to set up Easier to do business with Easier to admin Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/eaa6e94e0d78a2fe2b25e35c1acbbeca/bmc-helix-remedyforce.png "Product Avatar Image") ](https://www.g2.com/products/bmc-helix-remedyforce/reviews) [ BMC Helix Remedyforce ](https://www.g2.com/products/bmc-helix-remedyforce/reviews) By [BMC Helix](https://www.g2.com/sellers/bmc-helix) [ 3.9/5(49) ](https://www.g2.com/products/bmc-helix-remedyforce/reviews#reviews) Product Description BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure. Reviewers say compared to CA Service Desk Manager, BMC Helix Remedyforce is: Easier to set up More expensive Easier to admin Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/720f7fe3053ac293d3814d2b34792aaf/sysaid.png "Product Avatar Image") ](https://www.g2.com/products/sysaid/reviews) [ SysAid ](https://www.g2.com/products/sysaid/reviews) By [SysAid](https://www.g2.com/sellers/sysaid) [ 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews#reviews) Product Description SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to CA Service Desk Manager, SysAid is: Easier to set up Easier to do business with Easier to admin Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Product Description ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to CA Service Desk Manager, ServiceNow IT Service Management is: Easier to set up Easier to do business with Easier to admin Categories in common with Clarity SM: [ Service Desk ](/categories/service-desk)[ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools) ### Explore Articles [ What content curation solutions consolidate posts across multiple social platforms while enforcing content moderation? ](https://www.g2.com/discussions/what-content-curation-solutions-consolidate-posts-across-multiple-social-platforms-while-enforcing-content-moderation) [ Which library management systems avoid adoption barriers and performance issues frequently mentioned by users at scale? ](https://www.g2.com/discussions/which-library-management-systems-avoid-adoption-barriers-and-performance-issues-frequently-mentioned-by-users-at-scale) [ How does web client acceleration benefit geographically distributed global user bases? ](https://www.g2.com/discussions/how-does-web-client-acceleration-benefit-geographically-distributed-global-user-bases) [ Best-in-class data tracking software ](https://www.g2.com/discussions/best-in-class-data-tracking-software) [ Tontine ](https://www.g2.com/glossary/tontine-definition) [ Which auditing services solutions offer quick implementation and minimal training requirements for small to mid-market teams? ](https://www.g2.com/discussions/which-auditing-services-solutions-offer-quick-implementation-and-minimal-training-requirements-for-small-to-mid-market-teams) ### Spotlight Categories [ Password Managers Software ](https://www.g2.com/categories/password-managers) [ Product Analytics Software ](https://www.g2.com/categories/product-analytics) [ Mobile Marketing Software ](https://www.g2.com/categories/mobile-marketing)