![Josselyn D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josselyn D.")
JD

Josselyn D.

Analista de Soporte y Helpdesk

Mid-Market (51-1000 emp.)

8/13/2025

"Efficient and reliable tool"

5/5

What do you like best about SysAid?

1) I like that I can customize both incident and request templates, adapting them to the company's needs.

2) As an administrator, it is very easy to follow up on your assigned requests; the filters help you have better visibility.

3) As customer support, it allows us to have an effective interaction with the end user.

4) With my role as an administrator in SysAid, I found it easy to implement and give a new look to my self-service portal.

5) Frequency of Use: It is my daily work tool. It allows me to create and manage customized reports. I have been able to design dashboards with which I have greater visibility of the incidents handled by the technology department. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Sometimes in the general settings, I have found it difficult to find certain options. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

Through Sysaid, all incidents and requests of the company at a technological level are managed. Thanks to the tool, we can keep track of all the requirements that users submit. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated

See what 718 reviewers think of SysAid

4.5 out of 5 · Verified reviews from real users

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