--- title: SynXis Voice Agent Reviews meta_title: 'SynXis Voice Agent Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SynXis Voice Agent works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-23' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # SynXis Voice Agent Reviews **Vendor:** Aven Hospitality **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About SynXis Voice Agent A command center for your call center agents ## SynXis Voice Agent Reviews ### 1. Great reservations system **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana M. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about SynXis Voice Agent?** SynXis Voice Agent is a great reservations tool; it has most of the things you want to handle a reservations line just fine. a. Migrating from the desktop version to the web-based option was a great decision; the interface looks modern and is faster than the desktop app b. It can be connected to the properties rewards program and other infarces. c. I can concentrate a lot of information and have it accessible from every screen of a reservation which is very efficient d. Looking for reservations is extremely simple; even if you don't have the reservation number, you can do a partial search by using some letters of the name e. Permissions are customizable depending on the user's profile, which helps maintain order and structure. **What do you dislike about SynXis Voice Agent?** I don't know if this happened to all versions. However, I really dislike the 2 step authentication. About a month ago, you could ask Voice Agent to remember you for 30 days, which was awesome, but on the last update, that option was removed, and you have to authenticate a ton of times throughout the day. This is very ineffective because it times out after 20 minutes of non-use, and when you have to start it again, it can take you a few minutes that are very valuable taking calls. **Recommendations to others considering SynXis Voice Agent:** Great system to use, and can be connected to almost every other Frond Desk System **What problems is SynXis Voice Agent solving and how is that benefiting you?** None at this time. ## SynXis Voice Agent Discussions - [What is SynXis Voice Agent used for?](https://www.g2.com/discussions/synxis-voice-agent-what-is-synxis-voice-agent-used-for) - [What is SynXis Voice Agent used for?](https://www.g2.com/discussions/what-is-synxis-voice-agent-used-for) - [View SynXis Voice Agent pricing details and edition comparison](https://www.g2.com/products/synxis-voice-agent/reviews?open_modal_url=%2Fproducts%2Fsynxis-voice-agent%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsynxis-voice-agent%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A26%3A28+-0500&secure%5Bsession_id%5D=c85199c6-835c-422b-98a6-ceabc4063928&secure%5Btoken%5D=181554c0f2650b1ccf5cf94560f7a7b2bf948731dd8acb3b7c93ad39731faf90&format=llm_user) ## SynXis Voice Agent Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top SynXis Voice Agent Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)