Nothing. They do not care about the success of their customers. This is a very shady company. I wish we picked a different vendor for listing management as Synup has cost me tens of thousands of dollars (that didn't translate to value for our clients) and, even worse - hours dealing with their support that only likes to buy time and kick the can down the road. If you run an agency or marketing company, do not use their white-label service. Take it from someone who has used them for years - run, don't walk.
We've put over 500 locations on Synup under two different businesses - and I am ashamed to say we have used them as long as we have, as any other citation manager would have served our clients better. We had had instances where the functionality was entirely broken when we brought a client on it, which left a bad first impression and has led to chargebacks in some cases. Support frequently ignores emails. Review collected by and hosted on G2.com.
They operate with zero transparency and only care about clinging onto every dollar. Synup has improperly billed us in the past for deactivated locations and refused to provide any accounting or itemized invoice, and only offered a small credit to try to make the issue go away after they acknowledged we were being improperly billed.
The review generation tool was completely broken for a while, and support ignored my team when we emailed them about it—this happened on more than one occasion for various issues.
I tried to get them with one of my developers to better integrate their service with our company via the API, so business profiles sync with information we collect when we onboard customers. They set us up with a new employee that couldn't answer any of my developer's questions and wrote down over 20 questions we had that he was going to follow up with answers. After the call, I never heard from him again. Of course, I still accrued expenses for this meeting and having the developer work on the project, even though Synup wasted everyone's time and my money.
Go with a legitimate company. Synup overpromises and fails to deliver. When you reach out to support, if they don't completely ignore you, it takes days of going back and forth to fix something that should have worked correctly in the first place. Every single one of my requests to figure out how to export leads to my CRM has been ignored.
I was promised a refund of my last payment of $2,500 for us to part ways (after paying them tens of thousands of dollars), and they failed to follow through and are ignoring my emails.
Wouldnt be surprised to see them go out of business soon. Review collected by and hosted on G2.com.
Video Reviews
Synup Review
BirdEye and Podium Killer
286 out of 287 Total Reviews for Synup
Overall Review Sentiment for Synup
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We came over to Synup from two other tools that we used for social media management and location management with review monitoring. The team at Synup, from sales to support, have been great, assisting with our implementation, responsive to our requests, and readily available to help. We have been using the platform for about four months, and while there are things we’d like to see integrated into the platform, we can accomplish the tasks we require to service our clients, and Synup provides a good platform for these services. Review collected by and hosted on G2.com.
We’ve requested a few functionalities to be added to their roadmap for updates in 2025. The downside is that we’d like those now, but knowing they’re working on including them gives us hope. We’ve also found a few bugs during our usage, and the support team has been addressing them as they come. Review collected by and hosted on G2.com.
It is nice to have the Google My Business pages integrated into the software versus other social media platforms.
Ravi was always extremely helpful with anything we needed or had questions about, fantastic Customer Success Manager Review collected by and hosted on G2.com.
There were a few minor issues when it came to scheduling but mostly it was due to personal preference. Being able to create a social media post and then schedule it and move dates if needed just by clicking and dragging somewhere on the calendar was a nice feature from previous platforms we have used. Also, having to select the toggle from photo or video depending on what I was posting felt like an unnecessary step. If I was looking for a video to post but accidentally left the photo option toggled, then after searching for the video file in my folders, I would have to cancel out and flip the switch and go back in to find the file. Like mentioned, most issues were due to a personal preference. Review collected by and hosted on G2.com.
We have been using Synup to effectively manage our listings information and our online reviews. Their customer support has been very helpful and available. We recently added Synup's pages app. Their team did an outstanding job with the design, matching our website's design. The app works smoothly and is a much more functional tool than our previous solution. Their team was responsive and worked with us to adjust and troubleshoot solutions to work with the limitations of our website. We've been very satisfied with our continued use of Synup's services Review collected by and hosted on G2.com.
The one thing id likie to see is more of a social media listening and managment. It's one area where we could increase effiecency. Review collected by and hosted on G2.com.
Synup is truly a comprehensive platform. I use their business listings management, review management, and local landing pages, and it has really streamlined our digital marketing efforts. Previously, we struggled to keep information consistent across different locations, but with Synup, we’re able to handle updates in one place. The dashboard is user-friendly, and it’s easy to see how our locations are performing. We’ve noticed a significant increase in customer engagement and online reviews as well. It is also excellent fit for our budget and gives us a lot of control over our brand reputation online. Review collected by and hosted on G2.com.
Only wish there was a bit more customization in the analytics, but it’s still a great tool. Review collected by and hosted on G2.com.
I value how simple it is to update and manage company entries across numerous directories because I work as a freelancer and oversee several clients. By enabling me to handle all of my local listings and client feedback in one location, the centralised dashboard saves me time. The review management function also makes it easy to track and reply to reviews, which helps my clients have a good online reputation.
The simplicity of use and the capability to rapidly update my company information across multiple directories from a single dashboard are what, in my opinion, distinguish Synup from other softwares. Time is saved and I can now maintain a strong online presence without the burden of regularly checking and updating listings on several different websites. This is really fantastic.
Synup also allows for collaboration across team members which allowed me and my assistant to be efficient Review collected by and hosted on G2.com.
Honestly, I haven’t encountered any issues since I started using Synup. The platform is smooth, reliable, and meets all of my expectations for managing my listings and reputation efficiently. Review collected by and hosted on G2.com.
The attention to detail and personalized customer support is exceptional. Our agency recently made the switch from a larger Listings Managmet company to SynUp. They assured us we wouldn't be disappointed and that the transition and integration would be flawless... and it was. Our Customer Success Manager (Samarth) is a fantastic. Review collected by and hosted on G2.com.
Initially, there were a few features that we were used to using from our previous Listing Managment company that were not yet included in the SynUp tool. We shared the feedback with the SYnUp team and these features were implemented into the tool within a couple weeks. Review collected by and hosted on G2.com.
My Account Manager Ravi, really cares and wants to make sure that I know how to use all of the benefits of Synup. He is always willing to get on a call with me and explain the features and benefits. Great Customer Support. If it gets easier for me, there will be more frequency of Use. Review collected by and hosted on G2.com.
I continue to have a difficult time using all of the features and need help with exactly how to use them and take advantage of the capabilites available to me with Ease of Implementation. It needs to be easier for me to use. Review collected by and hosted on G2.com.
Synup is so helpful because it focuses on the automation of the business while we can focus on the real business. It's extremely easy to use, is a great value and in our budget. We primarily use it for the listing management, review management and local landing pages. It's been a great return on our investment. The tools they provide to optimize every area of your business is so powerful. Review collected by and hosted on G2.com.
While the interface is user friendly, there might still be a learning curve for most people to fully utilize and optimize the platform . Review collected by and hosted on G2.com.
As someone who manages over 20+ business listings, the Google My Business tool can be overwhelming and at times frustrating. Synup helps me organize all of my listings in one place and I can do things in a click of a button that would typically take me hours. Their customer service has also been extremely helpful in answering any questions I have. Review collected by and hosted on G2.com.
I have not experienced any negatives with using Synup thus far. Review collected by and hosted on G2.com.
Synup is so easy to use for my business. It keeps my informed of my online presence, local landing pages, review management, and listing management all for a super low affordable price! I can sit back and watch Synup handle all my multi-location brand's social life sky rocket! It even gives me the most beneficial time to make my social post so that they receive the most views! I can post the same post to multiple platforms with one click! If I'm having trouble creating a post, I can use an AI generator and view platform's top post. Synup tracks my followers and generate reports that give me feedback on how I can improve my online presence. Review collected by and hosted on G2.com.
I love everything about Synup. It's the perfect end to end campaign service! Review collected by and hosted on G2.com.
