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4. [Synthiabot Discussions](https://www.g2.com/products/synthiabot/discuss)

[
 ![Synthiabot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_17dc62daa7f14f40fba7166dbd8eedf2/synthiabot.png "Synthiabot")
](/products/synthiabot/reviews)

# Synthiabot Discussions

Synthiabot is an AI customer support agent built for Shopify stores. Most support tickets are the same five questions: Where is my order? How do I return this? How long is shipping? Can I change my address? Can I get a refund? Synthiabot answers the routine ones instantly, around the clock, in 11 languages (English, Traditional Chinese, Japanese, Korean, Russian, French, Spanish, German, Italian, Polish and Portuguese), so a small store can offer big-store response times without hiring a night shift. It connects to your Shopify store with one click and learns from your product pages, policies and FAQs. When a customer asks about an order, Synthiabot asks for the order number and the email used at checkout, and only answers when both match — no order details leak to the wrong person. Actions that move money or change an order never happen on autopilot. Cancellations, address changes and refunds are placed in an approval queue; the store owner taps approve or reject, and only then does anything happen. You get the speed of an AI agent with the control of a human sign-off. Plans start at $29/month (Starter), with Growth at $79/month and Scale at $199/month. Every plan starts with a 14-day free trial — no credit card required. Also available for non-Shopify sites via a copy-paste install snippet.

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