---
title: 'Synthetix Knowledge: For Your Team Reviews'
meta_title: 'Synthetix Knowledge: For Your Team Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: 'Filter reviews by the users'' company size, role or industry to
  find out how Synthetix Knowledge: For Your Team works for a business like yours.'
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Synthetix Knowledge: For Your Team Reviews
**Vendor:** Synthetix  
**Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)
## About Synthetix Knowledge: For Your Team
Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that produces scripting, agents are more productive and Average Handling Times can be reduced by 25%.






- [View Synthetix Knowledge: For Your Team pricing details and edition comparison](https://www.g2.com/products/synthetix-knowledge-for-your-team/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-07+21%3A41%3A35+-0500&secure%5Bsession_id%5D=5c0753ef-5faa-40ed-954f-71518510c5b4&secure%5Btoken%5D=e02397bf84792299a8a49fb8afcc9256195a2f98d1b2f94da809b8fff23e2c9c&format=llm_user)

## Synthetix Knowledge: For Your Team Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

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