---
title: Synopsis Reviews
meta_title: 'Synopsis Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Synopsis works for a business like yours.
date_modified: '2024-12-06'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Synopsis Reviews
**Vendor:** Synopsis  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About Synopsis
Synopsis is a French company established in early 2023, in Paris. Our company offers a tool to assist people in categorizing unstructured feedback and transforming it into actionable insights. Two main factors have driven the emergence of Synopsis: - Companies struggle to exploit the potential of qualitative data emerging from various sources such as reviews, social media, and support - AI and LLM provide a solution to gain a better understanding of this unstructured landscape. We firmly believe in the significance of processing customer feedback and qualitative studies, aiming to empower companies to finally access this valuable knowledge.






- [View Synopsis pricing details and edition comparison](https://www.g2.com/products/synopsis/reviews?open_modal_url=%2Fproducts%2Fsynopsis%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsynopsis%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-08+14%3A39%3A29+-0500&secure%5Bsession_id%5D=81e88e88-d56c-4af5-8868-55555544783e&secure%5Btoken%5D=3870127871ff4f575198affa8d07d9b2dd17791308de377b73c1ce467c92a9ed&format=llm_user)

## Synopsis Features
**Content Management**
- Data Centralization - Insight Engines
- Archiving - Insight Engines
- Search Analysis - Insight Engines
- Intelligent Search
- Sentiment Analysis
- Text Analysis

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Content Discovery**
- Search Interface - Insight Engines
- AI Functionality - Insight Engines
- NLP Functionality - Insight Engines
- Data Mining - Insight Engines
- Structured Navigation - Insight Engines
- Machine Learning - Insight Engines
- Full Text Search
- Semantic Search
- AI/Machine Learning

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Multiple Data Sources
- Generative AI

**Additional Functionality**
- Analytics
- Data Source Connectors
- Multi-Language
- Data Security
- Search/Filter
- AI Copilot
- Knowledge Management
- Reporting & Statistics
- Data Extraction
- Natural Language Processing
- Third-Party Integrations
- Data Visualization
- Recommendations
- Access Controls/Permissions
- Automatic Backup
- Compliance Management
- Augmented Analytics
- Data Aggregation
- Intent Recognition
- Indexing
- Personalization
- Activity Dashboard
- Usage Tracking/Analytics
- Data Classification
- Data Discovery
- Behavioral Analytics
- Data Capture and Transfer

**Generative AI**
- AI Text Generation
- AI Text Summarization

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