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Renee C.

Small-Business (50 or fewer emp.)

3/26/2018

"Great Product"

4/5

What do you like best about Total Synergy?

The best feature for us is having everything accessible in one place - with the ability to work remotely and still keep in touch with our team/clients. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Before launch I think there should have been a bit more of a walk through/set up - I understand the time and resource aspects would have been significant, but it would have allowed us to really hit the ground running with the program. Review collected by and hosted on G2.com.

Recommendations to others considering Total Synergy:

Excellent Support! The ability to talk to someone in real time and get a simple and effect breakdown of how to fix the problem. The support is second to none! The software is growing quickly with the needs of the industry which is an added bonus. Review collected by and hosted on G2.com.

What problems is Total Synergy solving and how is that benefiting you?

We are establishing the ability to have a much quicker turn around with clients/contractors and collaborators all the while being able to track and project the trajectory of the projects coming up. I Review collected by and hosted on G2.com.

Response from Katie Yates of Total Synergy

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Thanks for the feedback Renee - it really helps us to continually improve our software and services. I know onboarding is one area being reviewed right now. Great that Synergy is helping you service your customers and contractors, faster!

MD

Mike D.

Small-Business (50 or fewer emp.)

3/20/2018

"A great product and absolutely fantastic customer service"

5/5

What do you like best about Total Synergy?

Flexibility of the product to adapt to suit our established working patterns. The technical support during the trial period and then again after subscription has been absolutely first class. Help has been provided on demand (very quickly) to not just answer software related questions but also to assist us in transferring our established practices such as invoicing, project numbering, project reviewing etc on to the Synergy platform. What we now have is a go anywhere, totally accessible practice management tool that has, after only three week's of full roll out, already greatly improved staff productivity. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Initial set-up could have been slightly better explained during the trial period. There are some vital QA protocols in the platform that mean it's not easy to alter settings once they are set up and used i.e. staff rates etc however there is always a simple work around and the Synergy team have been very helpful in explaining them. Review collected by and hosted on G2.com.

Recommendations to others considering Total Synergy:

Take advantage of the Synergy support remote tutorials which are one on with the Synergy team, over the phone/speaker and use shared screens. Do this even before you input any data is my advice so that you know you're setting off from the correct starting point. This could have helped us with a little back tracking. We've been hammering the online support and always get a reply within the hour (UK for working ours or from Australia for UK out of hours) which has been great. The Synergy team could not have been more helpful. Review collected by and hosted on G2.com.

What problems is Total Synergy solving and how is that benefiting you?

Increased productivity and more transparent practice management. We have been able to cut out several complicated Excel spreadsheets and can manage more workflow through the Synergy application. This centralizes our core data in one easy to access database for all staff, of course with access restrictions set as necessary. The email add-in for Outlook is great and files emails to the project location meaning they are easily accessed by all internal staff. Review collected by and hosted on G2.com.

Response from Katie Yates of Total Synergy

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Thanks for the review Mike - appreciate your time and insights. Great to hear Team Total Synergy are looking after you across time zones and that Synergy is already boosting your architectural firm's productivity - music to our ears.

BL

Brett L.

Small-Business (50 or fewer emp.)

4/18/2018

"One year in and moving forward"

5/5

What do you like best about Total Synergy?

Synergy's ease of use and the fact that it is tailored extremely well to suit consulting businesses in the construction industry.

A simple invoicing process and ease at which invoices can be issued to clients and linked into our accounting software.

The quick and effective support form the Synergy support team.

The ability to tailor many facets of Synergy to suit our business. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Nothing really however it would be beneficial to have some face to face further training in our Perth office if possible especially with respect to setting up templates an email management.

I suppose with the continual updates and running a small business it is hard to keep up with all the latest information. Review collected by and hosted on G2.com.

Response from Katie Yates of Total Synergy

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Wow! Thanks for the review Brett - especially as we know how busy you are as a small business owner juggling many roles. We really appreciate the time you've taken to share your Synergy experience with other AEC professionals . Your feedback not only helps us spread the work but focuses our efforts where they are needed the most, so thanks again.

HP

Harry P.

Small-Business (50 or fewer emp.)

4/4/2018

"I've been a believer from Synergy's earliest days"

5/5

What do you like best about Total Synergy?

Synergy keeps track of all the boring bits of my businesses; it makes me to feel on top of my various records and management needs - allowing me to work both on, and in, my business. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Sometimes updates can be slow in arriving - typically improvements are over-enthusiastically forecast before they were quite ready. Review collected by and hosted on G2.com.

Recommendations to others considering Total Synergy:

Just do it!

A little early pain in learning the system is well worth it, but now that it's in the cloud, it is much more intuitive Review collected by and hosted on G2.com.

What problems is Total Synergy solving and how is that benefiting you?

Synergy rationalises the annoying bureaucratic sides of my businesses and allows me to interrogate all types of data in some cool reports, which in turns gives me more control and the ability to make better management and business decisions. Review collected by and hosted on G2.com.

Response from Katie Yates of Total Synergy

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Harry - thanks for the great review and for being such a loyal customer. We always learn from your experience and honesty. Now we're in the cloud, we hope you notice an improvement in delivery speed. Keep us posted.

AD

Verified User in Design

Small-Business (50 or fewer emp.)

4/2/2018

"Everyday user of Total Synergy"

5/5

What do you like best about Total Synergy?

Total Synergy cloud version is user friendly and intuitive, the Knowledge/Help files are informative and can usually resolve any issue I have, and if not, the team support is prompt and helpful.

I love the timesheet and timer features for accurate recording of project hours. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Total Synergy has a lot of capability and functionality so there is a lot to learn in order to use the program effectively. However once you do, it can streamline a lot of processes including project management, invoicing, and timesheeting. Review collected by and hosted on G2.com.

AC

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

5/10/2018

"Excellent engineering management software to keep track of business with easy to use software"

4.5/5

What do you like best about Total Synergy?

Time sheets, project performance reports, able to customise reports, customer support, monthly product cost. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

More ability to allow change user security access levels in Business level subscription. Review collected by and hosted on G2.com.

AA

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

5/10/2018

"Synergy for Architectural Practices"

4/5

What do you like best about Total Synergy?

All project info in one place -

Client /contact etc

Project info /[proposals/invoices/time sheets

Project performance reporting

The Synergy Support Team are excellent Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

The start up could be more streamlined. We needed quite a lot of help from the Support Team.

Initially felt that that the it was aimed more towards the construction industry than an architectural practice. Review collected by and hosted on G2.com.

SV

Samantha V.

Artisian

Supermarkets

Enterprise (> 1000 emp.)

4/22/2018

"Easy"

5/5

What do you like best about Total Synergy?

It is easy to use and hasn't given me a hard time. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

That sometimes it crashes when it wants to. Review collected by and hosted on G2.com.

CS

Courtney S.

Design Engineer

Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

4/18/2018

"Reliable"

4/5

What do you like best about Total Synergy?

Ease of use and connectable to all scopes involved in project Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Faster platform is needed to keep people interested and not intimidated Review collected by and hosted on G2.com.

UC

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

4/5/2018

"Small Consulting Engineer Project Management"

4.5/5

What do you like best about Total Synergy?

Condenses project management from various packages and applications to one location. Review collected by and hosted on G2.com.

What do you dislike about Total Synergy?

Sometimes slowed by internet speed, can take time to refresh or acknowledge a change Review collected by and hosted on G2.com.

Recommendations to others considering Total Synergy:

Its a good package for small companies. Review collected by and hosted on G2.com.

What problems is Total Synergy solving and how is that benefiting you?

Project management, timesheet and expense records without doubling up on project creating in different packages. Invoicing linked to accounting package for less duplication. Review collected by and hosted on G2.com.